BCO6653 Case Study: IS Planning & HR in Coles and Commonwealth

This case study examines the IS planning and Human Resource Management strategies employed by Coles Supermarkets Australia Pty Ltd and Commonwealth Bank of Australia. It includes a background study of both organizations, analyzing their business processes and conducting interviews with IT managers to understand their IS planning and HR management approaches. The study identifies issues faced by the companies, discusses their responses, and provides a comparative analysis of their strategies. Key areas explored include business plan issues, marketing strategies, and HR management challenges in recruiting, employee skills, and ethical considerations. The analysis concludes by suggesting suitable solutions based on the comparative assessment and literature review, highlighting the importance of aligning HR practices with organizational goals.

Title and Author Details
ASSIGNMENT – 2
Case Analysis for
Coles Super Market
Common Wealth Bank of Australia
A study of issues in:
IS Planning and Managing the Human Resource
Submitted by:
Submission Date
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Table of Contents
Title and Author Details.......................................................................................................................1
Abstract.................................................................................................................................................2
1. Introduction...................................................................................................................................3
1.1 Objectives...............................................................................................................................4
2. Organisation background.............................................................................................................5
2.1 Organization 1.......................................................................................................................5
2.2 Organisation 2.......................................................................................................................6
3. IS Planning....................................................................................................................................7
3.1 Literature Analysis................................................................................................................7
3.2 IS Planning Issues Identified.................................................................................................8
3.2.1 Response of Coles Super Market...................................................................................9
3.2.2 Response of Common Wealth Bank of Australia........................................................12
3.3 Comparative Analysis..........................................................................................................13
4. Issues studied In Case Studies.....................................................................................................15
4.1 Business Plan Issues.............................................................................................................15
4.2 Marketing Strategy..............................................................................................................15
4.3 Human Resource Management issues.................................................................................16
4.4 Organizations responses to implement solution..................................................................17
4.4.1 Solution Implemented in Coles Super Market............................................................17
4.4.2 Solution Implemented in Common Wealth Bank of Australia....................................18
4.5 Comparative analysis...........................................................................................................18
5. Conclusion...................................................................................................................................20
References...........................................................................................................................................21
6. Interview Questionnaire..............................................................................................................21
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Abstract
Strategy planning is vital to an organization since it gives an ability to read a compass and
blueprints quantifiable objectives. Strategy is an instrument that is helpful for directing everyday
choices and furthermore to evaluate advance and changing methodologies while growing up. In
this report, we have discussed about the business strategic management and Human resource
management techniques followed by two different organizations. The background study is
carried out for the both case studies such as Coles Super Market Australia Pty Ltd and Common
Wealth Bank of Australia. In this section, the business process conducted by the both
managements are analysed. The interview is carried out to the people who are working in these
two organization and who possess the designation of IT manager. To know the strategy on IS
planning and human resource management, we have conducted interview of IT managers of
Coles supermarket and commonwealth bank. Based on their statements and responses the issues
faced by the company is analysed, and the IS planning and Human resource strategy followed by
the organizations were discussed. Based on the responses given by the interviewees the suitable
solutions to the issues are determined during analysis. According to the literature analysis, the
Strategic human resource management is the advanced idea and it is varied according to
organization’s strategy. Then we have discussed the IT Human Resource Management and the
Business Continuity Management of the main associations in Australia. So that the IS planning
strategy and IT Resource management system of these two organizations are gathered. The
issues related to the chosen area of the business is discussed. Such as Managerial issues, HR
management issues in recruiting process, Inefficiency of low level skilled employees ethical
issues and business strategy plan issues. Based on the comparative analysis on each process, the
appropriate solutions for the issues are concluded.
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1. Introduction
The main aim of this report is to identify an efficient IS planning strategy and Human
Resource management strategy to manage organization. In this report, we will discuss about the
business strategic management and Human resource management techniques followed by two
different organizations. We are going to conduct interview of IT managers of Coles supermarket
and Common Wealth bank. Based on their statements the issues faced by the company is
analysed, the IS planning followed by the organization were discussed. Then the suitable
recommendation to the issues will be determined during analysis.
Strategic Human Resource Management is a cutting edge business idea that has been
presently been generally utilized the association; the core of the idea is that all the human asset
exercises of the organizations ought to be lined up with the authoritative corporate targets. We
are required to choose an association of our decision and after that break down their vital human
asset hones, we are required to see that how the practices and techniques of HR division are lined
up with the organization's goal. What are the territories that are performing admirably and what
the regions that need the change are? For this we have chosen driving Companies of Australia.
Vodafone has been the market pioneer with their proceeded with development in Australia and
different parts of the world.
This report will investigate two measurements, one is their methodologies for recruiting,
determination, learning, improvement and preparing and I should clarify how these techniques
are expanding illustrative performance and are connected with corporate systems. The second
piece of this report will introduce the business management procedures of the association we
should know how the associations deal with the execution of their workers and how human asset
division is dealing with the representative relations.
1.1 Objectives
 Organizational Background
o The background study will be carried out for the both case studies such as Coles
Super Market Australia Pty Ltd and Common Wealth Bank of Australia.
o In this section, the business process conducted by the management will be
analysed.
 IS planning
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o The Literature analysis will be carried out on IS planning and HR management
strategy.
o The interview will be carried out to the people who are working in these two
organization and who possess the designation of IT manager.
o The IS planning strategy and IT Resource management system of these two
organizations will be gathered.
o Comparative Analysis will be provided.
 Issues Studied:
o The issues related to the chosen area of the business will be discussed.
 The solutions for the IS planning strategy and HRM strategy will be provided.
o Responses provided by two organizations
2. Organisation background
2.1 Organization 1
As an Australian organization, they are quick to help other Australian organizations to
convey extraordinary quality neighbourhood items to their clients. To do this, they pride
themselves on having an Australian First Sourcing Policy, which implies that they source
Australian developed nourishment wherever and at whatever point they can.
Australia creates the best nourishment on the planet, so they endeavour to source
however much as could reasonably be expected from neighbourhood producers around the
nation. Truth be told, 96% of their crisp create and 100% of their new sheep, pork, chicken,
meat, drain and eggs are Australian sourced.
Here and there they need to import deliver from abroad, for instance when:
 The item isn't developed in Australia (eg. drinking coconuts)
 The item isn't in season and there is a client request (eg. fruits)
 Supply is restricted amid parts of the year (eg. blueberries)
For their Coles Brand bundled nourishment and drink items, they set themselves the point
of sourcing from Australian agriculturists, producers and makers. For their non-nourishment
items, they are focused on exploring whether a neighbourhood producer can be utilized where
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the item is developed or made in Australia, meets required wellbeing and quality gauges, is
accessible in adequate supply and is reasonable for their clients.
1. Name of the Organization: Coles Supermarkets Australia Pty Ltd
2. Location of their Head Office: Hawthorn East, Melbourne, Australia
3. The size of their IT Company: 1, 00,000 + Employees
4. Website of the Company: https://www.coles.com.au
5. Contact Person: Kathleen Robertson
6. Designation: Manager
7. Mail ID of Kathleen Robertson: [e-mail]
Figure 1 Home page of Coles Supermarket
2.2 Organisation 2
The Commonwealth Bank is Australia's driving supplier of coordinated monetary
administrations, including retail, premium, business and institutional keeping money, stores
administration, superannuation, protection, speculation and offer broking items and
administrations.
1. Name of the Organization: Common Wealth Bank of Australia
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2. Name of Business: Banking and Financial service
3. Head Office Location: Darling Harbor, Sydney, Australia
4. The size of their IT Company: 51,800 + Employees
5. Website of the Company: www.commbank.com.au
6. Contact person: Elyssa Berny
7. Designation: Regional HR Manager
8. Email ID: [e-mail]
Figure 2 Home page of Common Wealth Bank of Australia
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3. IS Planning
3.1 Literature Analysis
IS strategic planning is imperative to an association since it gives an ability to read a
compass and frameworks quantifiable objectives. Vital planning is a device that is valuable for
managing everyday choices and furthermore to evaluate advance and changing methodologies
while pushing ahead. Keeping in mind the end goal to benefit as much as possible from vital
planning, your organization should give watchful idea to the vital destinations it blueprints, and
after that move down these objectives with reasonable, completely inquired about, quantifiable
benchmarks for assessing comes about.
Strategic planning begins with characterizing an organization mission. A mission is vital to
an association since it blends and distils the overall thought connecting it’s down to earth
systems, empowering administration and representatives to adjust the specifics of their activities
and choices with an unmistakably characterized vision and bearing. Characterize your key
mission in a way that is sufficiently wide to direct both administration and representatives, and
sufficiently restricted to centre their endeavours.
Key goals are of need in view of the best data we have at the time and our most practical
appraisals of what your organization can accomplish. Associations likewise advantage from
building a phase into the key planning process that includes assessing objectives and advance
after a slipped by timeframe in light of the organization's achievement in accomplishing these
objectives and improvements that have emerged in the meantime. For instance, on the off chance
that we intend to develop your handyman shop business 20 percent amid a particular year, yet an
impressive contender opens a superstore not far off, you'll most likely rethink your destinations
and assess advance as far as protecting piece of the overall industry.
The procedure of vital planning can be as critical to an association as the outcomes. Key
planning can be a particularly significant process when it incorporates representatives in all
divisions and at all levels of obligation contemplating how their exercises and duties fit into the
bigger picture, and about their potential commitments.
HR management Strategy of Coles Supermarket
3.2 IS Planning Issues Identified
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A corporate strategy will be influenced by outer factors, for example, the economy,
rivalry and accessibility of qualified labourers and sub-temporary workers. A strategy
management distinguishes these outside elements, makes an exhaustive profile of how they will
influence the fruitful execution of the arrangement, and will build up a technique for managing
these variables. Reports that are utilized to help build up this bit of a vital arrangement
incorporate an aggressive investigation, income figures and deals projections.
 The underlying target of a corporate IS Strategy management is to plainly distinguish
organization objectives and build up an approach to utilize organization assets to
accomplish them.
 The plan outline the specifics of the destinations incorporating the manners by which
achievement or disappointment will be estimated, who inside and outside of the
organization is to be influenced by the culmination of these objectives and a time
span.
 From that point, the strategy plan portrays how to productively use organization
assets to accomplish those objectives.
The above issues can be determined by conducting literature analysis of two
organizations.
3.2.1 Response of Coles Super Market
After conducting the Interview, Kathleen Robertson said that his business was worked as
a sole proprietorship and his undertaking turned into that of a business chief. This sort of business
is worked by a solitary individual without incorporating different partners. The majority of the
normal organizations in the United States are of this frame (An Assessment of the National
Institute of Standards and Technology Information Technology Laboratory, 2011). Kathleen
Robertson additionally said that he may have decided on an association sort of business to
amplify on benefits and market their items generally. There are favourable circumstances normal
with this type of business. A portion of the exceptional favourable circumstances are as per the
following:
The benefits got from the business won't be shared consequently making it simple to
advance the business. It requires short investment to decide. This is on the grounds that there are
no business accomplices to be counselled. Kathleen Robertson is allowed to settle on the choices
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he esteems fitting for his business. It is anything but difficult to start this sort of business. This is
on account of the individual's thought is the main required thing in addition to venture capital.
Change and administration are effectively done by the entrepreneur.
This type of business likewise has a few drawbacks which can make the business fall.
These include:
 Misfortunes are shared independently. These can make the business crumple.
 Terrible business choices will affect contrarily on the business.
 There is no sharing of thoughts in the business. An awful thought will make the business
fall.
 It is difficult to raise enough capital for the business.
Administration of this sort of business is ordinarily favoured by agents who are in the
wake of beginning their own speculations. It can run from an independent venture to a major
enterprise however exclusive by a solitary person. Should Kathleen Robertson have had settled
on an association sort of business he would not appreciate quick basic leadership and assuming
the business acknowledgment alone. Business thoughts would be shared henceforth expanding
odds of disappointment and contradictions. It is likewise to take note of that an organization type
of business would have critical favourable circumstances over the sole proprietorship as talked
about above.
Any business association or organization will have a few shortcomings and prizes. The
fundamental objective behind any business thought is to amplify on the prizes and chopping
down the dangers, difficulties and shortcomings. Subsequent to talking Kathleen Robertson
about his business and his part as the business supervisor, he clarified a few difficulties the
Supermarket has been confronting. Rivalry is a noteworthy test for this business. With more than
six comparative pastry kitchens in the zone, Kathleen Robertson's business has been making a
decent attempt to concoct methods for enhancing its execution and ensuring the best number of
clients has been come to. The other test is in basic leadership. With this sort of business
undertaking, Kathleen Robertson watched that a few choices made won't not profit the
Supermarket. Purchaser patterns are additionally capricious thus making it hard to when to
expand the items and when to decrease. Another real test is the current financial insecurity. This
has brought about a lesser number of clients willing to utilize the Supermarket's items.
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In spite of the difficulties looked around here, there are compensates too. As Kathleen
Robertson stated, he has possessed the capacity to pay himself a superior pay. By and large, the
business has been a win and with it he has taken his two kids to school. Under his capable
techniques as the business trough, the business has likewise settled his mastery and experience.
In future he picks to grow the business by opening new bread kitchens. This organization has
changed his life totally.
Has a business administrator, moral conduct and duty are vital ideas that must be taken
after reliably. As per Kathleen Robertson, there is nothing additionally remunerating in
systematic being capable and moral when serving the clients and nature. This is Kathleen
Robertson's best need, as a business administrator. Kathleen Robertson his presented with the
duty of guaranteeing that quality items addressing the requirements of the clients have been
delivered. The items must be solid by ensuring they have enough sugar levels, absence of
cholesterol and furthermore guarantee they are appropriately stuffed. Legitimate taking care of
and transportation are likewise seen to ensure the client's wellbeing is never bargained. Another
moral conduct rehearsed here is to ensure the client gets an incentive for his money. Legitimate
client taking care of is additionally a best need under Kathleen Robertson's administration ideas.
Significant dangers to this association incorporate the issue of Costly Distribution. This
business has actualized enhanced bundling, and items inventory network forms which in future
can expensive .As new controls may produce into results for the bettering of nature, the
Supermarket may end up with diminishes in their benefits on account of their expansion in crude
materials and procedures. Another danger in light of the full scale ecological powers can be the
risk of new adversaries in the area. This opposition coming about because of passage of new
players can cause value wars between the primary adversaries and subsequently make the
organization bring down costs. Such sort of rivalry can make different bread kitchens that have
bring down creation expenses to in any case appreciate benefits. To Kathleen Robertson this
ends up testing to maintain a sustaining piece of the overall industry.
Despite the fact that the business is sole possessed, Kathleen Robertson utilizes few
individuals who help in other association activities. Has the business administrator, Kathleen
Robertson's obligations incorporate administration of business activities in Day-to-Day premise,
observing of day by day money supervision and execution of measures and controls when
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required or important. His Supervisory obligations include overseeing transport and dispersion of
Supermarket items to different customers. In conference with his significant other, Kathleen
Robertson is additionally in charge of getting ready, actualizing and breaking down records and
spending plans for the organization. Likewise he reacts to different request and resolves issues
identified with exchanges and tasks took care of by the Supermarket.
Watching over the earth is another essential duty incredibly saw by Kathleen Robertson
Some of other real obligations saw by Kathleen Robertson includes the utilization of
biodegradable bundling materials to secure the earth .He additionally guarantee that the items
have been bundled in recyclable materials. Transfer of water and waste materials are done
morally with the point of ensuring the earth. Filthy water is sifted and treated before it is
discharged. High temp water is cooled to moderate the nature.
Has the business director, Kathleen Robertson diagrams his qualities to assemble squares
of his prosperity. He sees himself as a centred and a mindful individual who considers every last
detail of the duty and errand that he is responsible for. Through this, Kathleen Robertson as
figured out how to diminish unfortunate oversights which at times are normally exorbitant. This
has made certainty and trust to individuals that he serve, and the esteem they get from his work is
dependable.
He depicts himself as a dynamic and in addition an alluring individual, who acknowledge
changes and willing to grasps the change procedure itself. This feeling of dynamism has
prepared him to fit in a scope of winning conditions or circumstance. Has a business supervisor
he grasps that nothing is static and things continues changing, and advancement of things is
feasible. Another individual quality that makes him an exceptional business chief is the
component of genuineness and dependability. This attribute has reinforced his attention on
different business and administrative errands, and in addition being a man who individuals can
depend on. Despite his shifted qualities, Kathleen Robertson additionally have a few
shortcomings. Some of them incorporate dread of inability to succeed, insufficient time
administration and the inclination to perform extensive number of assignments in the meantime.
Has a business chief, Kathleen Robertson plots that there are five noteworthy natural
considers that come play throughout his administrative capacities in the business association.
These incorporate monetary circumstance, rivalry, innovative improvement, legitimate angles
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