BCO6653 Case Study: IS Planning & HR in Coles and Commonwealth

This case study examines the IS planning and Human Resource Management strategies employed by Coles Supermarkets Australia Pty Ltd and Commonwealth Bank of Australia. It includes a background study of both organizations, analyzing their business processes and conducting interviews with IT managers to understand their IS planning and HR management approaches. The study identifies issues faced by the companies, discusses their responses, and provides a comparative analysis of their strategies. Key areas explored include business plan issues, marketing strategies, and HR management challenges in recruiting, employee skills, and ethical considerations. The analysis concludes by suggesting suitable solutions based on the comparative assessment and literature review, highlighting the importance of aligning HR practices with organizational goals.

Title and Author Details
ASSIGNMENT – 2
Case Analysis for
Coles Super Market
Common Wealth Bank of Australia
A study of issues in:
IS Planning and Managing the Human Resource
Submitted by:
Submission Date
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Table of Contents
Title and Author Details.......................................................................................................................1
Abstract.................................................................................................................................................2
1. Introduction...................................................................................................................................3
1.1 Objectives...............................................................................................................................4
2. Organisation background.............................................................................................................5
2.1 Organization 1.......................................................................................................................5
2.2 Organisation 2.......................................................................................................................6
3. IS Planning....................................................................................................................................7
3.1 Literature Analysis................................................................................................................7
3.2 IS Planning Issues Identified.................................................................................................8
3.2.1 Response of Coles Super Market...................................................................................9
3.2.2 Response of Common Wealth Bank of Australia........................................................12
3.3 Comparative Analysis..........................................................................................................13
4. Issues studied In Case Studies.....................................................................................................15
4.1 Business Plan Issues.............................................................................................................15
4.2 Marketing Strategy..............................................................................................................15
4.3 Human Resource Management issues.................................................................................16
4.4 Organizations responses to implement solution..................................................................17
4.4.1 Solution Implemented in Coles Super Market............................................................17
4.4.2 Solution Implemented in Common Wealth Bank of Australia....................................18
4.5 Comparative analysis...........................................................................................................18
5. Conclusion...................................................................................................................................20
References...........................................................................................................................................21
6. Interview Questionnaire..............................................................................................................21
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Abstract
Strategy planning is vital to an organization since it gives an ability to read a compass and
blueprints quantifiable objectives. Strategy is an instrument that is helpful for directing everyday
choices and furthermore to evaluate advance and changing methodologies while growing up. In
this report, we have discussed about the business strategic management and Human resource
management techniques followed by two different organizations. The background study is
carried out for the both case studies such as Coles Super Market Australia Pty Ltd and Common
Wealth Bank of Australia. In this section, the business process conducted by the both
managements are analysed. The interview is carried out to the people who are working in these
two organization and who possess the designation of IT manager. To know the strategy on IS
planning and human resource management, we have conducted interview of IT managers of
Coles supermarket and commonwealth bank. Based on their statements and responses the issues
faced by the company is analysed, and the IS planning and Human resource strategy followed by
the organizations were discussed. Based on the responses given by the interviewees the suitable
solutions to the issues are determined during analysis. According to the literature analysis, the
Strategic human resource management is the advanced idea and it is varied according to
organization’s strategy. Then we have discussed the IT Human Resource Management and the
Business Continuity Management of the main associations in Australia. So that the IS planning
strategy and IT Resource management system of these two organizations are gathered. The
issues related to the chosen area of the business is discussed. Such as Managerial issues, HR
management issues in recruiting process, Inefficiency of low level skilled employees ethical
issues and business strategy plan issues. Based on the comparative analysis on each process, the
appropriate solutions for the issues are concluded.
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1. Introduction
The main aim of this report is to identify an efficient IS planning strategy and Human
Resource management strategy to manage organization. In this report, we will discuss about the
business strategic management and Human resource management techniques followed by two
different organizations. We are going to conduct interview of IT managers of Coles supermarket
and Common Wealth bank. Based on their statements the issues faced by the company is
analysed, the IS planning followed by the organization were discussed. Then the suitable
recommendation to the issues will be determined during analysis.
Strategic Human Resource Management is a cutting edge business idea that has been
presently been generally utilized the association; the core of the idea is that all the human asset
exercises of the organizations ought to be lined up with the authoritative corporate targets. We
are required to choose an association of our decision and after that break down their vital human
asset hones, we are required to see that how the practices and techniques of HR division are lined
up with the organization's goal. What are the territories that are performing admirably and what
the regions that need the change are? For this we have chosen driving Companies of Australia.
Vodafone has been the market pioneer with their proceeded with development in Australia and
different parts of the world.
This report will investigate two measurements, one is their methodologies for recruiting,
determination, learning, improvement and preparing and I should clarify how these techniques
are expanding illustrative performance and are connected with corporate systems. The second
piece of this report will introduce the business management procedures of the association we
should know how the associations deal with the execution of their workers and how human asset
division is dealing with the representative relations.
1.1 Objectives
 Organizational Background
o The background study will be carried out for the both case studies such as Coles
Super Market Australia Pty Ltd and Common Wealth Bank of Australia.
o In this section, the business process conducted by the management will be
analysed.
 IS planning
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o The Literature analysis will be carried out on IS planning and HR management
strategy.
o The interview will be carried out to the people who are working in these two
organization and who possess the designation of IT manager.
o The IS planning strategy and IT Resource management system of these two
organizations will be gathered.
o Comparative Analysis will be provided.
 Issues Studied:
o The issues related to the chosen area of the business will be discussed.
 The solutions for the IS planning strategy and HRM strategy will be provided.
o Responses provided by two organizations
2. Organisation background
2.1 Organization 1
As an Australian organization, they are quick to help other Australian organizations to
convey extraordinary quality neighbourhood items to their clients. To do this, they pride
themselves on having an Australian First Sourcing Policy, which implies that they source
Australian developed nourishment wherever and at whatever point they can.
Australia creates the best nourishment on the planet, so they endeavour to source
however much as could reasonably be expected from neighbourhood producers around the
nation. Truth be told, 96% of their crisp create and 100% of their new sheep, pork, chicken,
meat, drain and eggs are Australian sourced.
Here and there they need to import deliver from abroad, for instance when:
 The item isn't developed in Australia (eg. drinking coconuts)
 The item isn't in season and there is a client request (eg. fruits)
 Supply is restricted amid parts of the year (eg. blueberries)
For their Coles Brand bundled nourishment and drink items, they set themselves the point
of sourcing from Australian agriculturists, producers and makers. For their non-nourishment
items, they are focused on exploring whether a neighbourhood producer can be utilized where
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the item is developed or made in Australia, meets required wellbeing and quality gauges, is
accessible in adequate supply and is reasonable for their clients.
1. Name of the Organization: Coles Supermarkets Australia Pty Ltd
2. Location of their Head Office: Hawthorn East, Melbourne, Australia
3. The size of their IT Company: 1, 00,000 + Employees
4. Website of the Company: https://www.coles.com.au
5. Contact Person: Kathleen Robertson
6. Designation: Manager
7. Mail ID of Kathleen Robertson: [e-mail]
Figure 1 Home page of Coles Supermarket
2.2 Organisation 2
The Commonwealth Bank is Australia's driving supplier of coordinated monetary
administrations, including retail, premium, business and institutional keeping money, stores
administration, superannuation, protection, speculation and offer broking items and
administrations.
1. Name of the Organization: Common Wealth Bank of Australia
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2. Name of Business: Banking and Financial service
3. Head Office Location: Darling Harbor, Sydney, Australia
4. The size of their IT Company: 51,800 + Employees
5. Website of the Company: www.commbank.com.au
6. Contact person: Elyssa Berny
7. Designation: Regional HR Manager
8. Email ID: [e-mail]
Figure 2 Home page of Common Wealth Bank of Australia
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3. IS Planning
3.1 Literature Analysis
IS strategic planning is imperative to an association since it gives an ability to read a
compass and frameworks quantifiable objectives. Vital planning is a device that is valuable for
managing everyday choices and furthermore to evaluate advance and changing methodologies
while pushing ahead. Keeping in mind the end goal to benefit as much as possible from vital
planning, your organization should give watchful idea to the vital destinations it blueprints, and
after that move down these objectives with reasonable, completely inquired about, quantifiable
benchmarks for assessing comes about.
Strategic planning begins with characterizing an organization mission. A mission is vital to
an association since it blends and distils the overall thought connecting it’s down to earth
systems, empowering administration and representatives to adjust the specifics of their activities
and choices with an unmistakably characterized vision and bearing. Characterize your key
mission in a way that is sufficiently wide to direct both administration and representatives, and
sufficiently restricted to centre their endeavours.
Key goals are of need in view of the best data we have at the time and our most practical
appraisals of what your organization can accomplish. Associations likewise advantage from
building a phase into the key planning process that includes assessing objectives and advance
after a slipped by timeframe in light of the organization's achievement in accomplishing these
objectives and improvements that have emerged in the meantime. For instance, on the off chance
that we intend to develop your handyman shop business 20 percent amid a particular year, yet an
impressive contender opens a superstore not far off, you'll most likely rethink your destinations
and assess advance as far as protecting piece of the overall industry.
The procedure of vital planning can be as critical to an association as the outcomes. Key
planning can be a particularly significant process when it incorporates representatives in all
divisions and at all levels of obligation contemplating how their exercises and duties fit into the
bigger picture, and about their potential commitments.
HR management Strategy of Coles Supermarket
3.2 IS Planning Issues Identified
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A corporate strategy will be influenced by outer factors, for example, the economy,
rivalry and accessibility of qualified labourers and sub-temporary workers. A strategy
management distinguishes these outside elements, makes an exhaustive profile of how they will
influence the fruitful execution of the arrangement, and will build up a technique for managing
these variables. Reports that are utilized to help build up this bit of a vital arrangement
incorporate an aggressive investigation, income figures and deals projections.
 The underlying target of a corporate IS Strategy management is to plainly distinguish
organization objectives and build up an approach to utilize organization assets to
accomplish them.
 The plan outline the specifics of the destinations incorporating the manners by which
achievement or disappointment will be estimated, who inside and outside of the
organization is to be influenced by the culmination of these objectives and a time
span.
 From that point, the strategy plan portrays how to productively use organization
assets to accomplish those objectives.
The above issues can be determined by conducting literature analysis of two
organizations.
3.2.1 Response of Coles Super Market
After conducting the Interview, Kathleen Robertson said that his business was worked as
a sole proprietorship and his undertaking turned into that of a business chief. This sort of business
is worked by a solitary individual without incorporating different partners. The majority of the
normal organizations in the United States are of this frame (An Assessment of the National
Institute of Standards and Technology Information Technology Laboratory, 2011). Kathleen
Robertson additionally said that he may have decided on an association sort of business to
amplify on benefits and market their items generally. There are favourable circumstances normal
with this type of business. A portion of the exceptional favourable circumstances are as per the
following:
The benefits got from the business won't be shared consequently making it simple to
advance the business. It requires short investment to decide. This is on the grounds that there are
no business accomplices to be counselled. Kathleen Robertson is allowed to settle on the choices
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he esteems fitting for his business. It is anything but difficult to start this sort of business. This is
on account of the individual's thought is the main required thing in addition to venture capital.
Change and administration are effectively done by the entrepreneur.
This type of business likewise has a few drawbacks which can make the business fall.
These include:
 Misfortunes are shared independently. These can make the business crumple.
 Terrible business choices will affect contrarily on the business.
 There is no sharing of thoughts in the business. An awful thought will make the business
fall.
 It is difficult to raise enough capital for the business.
Administration of this sort of business is ordinarily favoured by agents who are in the
wake of beginning their own speculations. It can run from an independent venture to a major
enterprise however exclusive by a solitary person. Should Kathleen Robertson have had settled
on an association sort of business he would not appreciate quick basic leadership and assuming
the business acknowledgment alone. Business thoughts would be shared henceforth expanding
odds of disappointment and contradictions. It is likewise to take note of that an organization type
of business would have critical favourable circumstances over the sole proprietorship as talked
about above.
Any business association or organization will have a few shortcomings and prizes. The
fundamental objective behind any business thought is to amplify on the prizes and chopping
down the dangers, difficulties and shortcomings. Subsequent to talking Kathleen Robertson
about his business and his part as the business supervisor, he clarified a few difficulties the
Supermarket has been confronting. Rivalry is a noteworthy test for this business. With more than
six comparative pastry kitchens in the zone, Kathleen Robertson's business has been making a
decent attempt to concoct methods for enhancing its execution and ensuring the best number of
clients has been come to. The other test is in basic leadership. With this sort of business
undertaking, Kathleen Robertson watched that a few choices made won't not profit the
Supermarket. Purchaser patterns are additionally capricious thus making it hard to when to
expand the items and when to decrease. Another real test is the current financial insecurity. This
has brought about a lesser number of clients willing to utilize the Supermarket's items.
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In spite of the difficulties looked around here, there are compensates too. As Kathleen
Robertson stated, he has possessed the capacity to pay himself a superior pay. By and large, the
business has been a win and with it he has taken his two kids to school. Under his capable
techniques as the business trough, the business has likewise settled his mastery and experience.
In future he picks to grow the business by opening new bread kitchens. This organization has
changed his life totally.
Has a business administrator, moral conduct and duty are vital ideas that must be taken
after reliably. As per Kathleen Robertson, there is nothing additionally remunerating in
systematic being capable and moral when serving the clients and nature. This is Kathleen
Robertson's best need, as a business administrator. Kathleen Robertson his presented with the
duty of guaranteeing that quality items addressing the requirements of the clients have been
delivered. The items must be solid by ensuring they have enough sugar levels, absence of
cholesterol and furthermore guarantee they are appropriately stuffed. Legitimate taking care of
and transportation are likewise seen to ensure the client's wellbeing is never bargained. Another
moral conduct rehearsed here is to ensure the client gets an incentive for his money. Legitimate
client taking care of is additionally a best need under Kathleen Robertson's administration ideas.
Significant dangers to this association incorporate the issue of Costly Distribution. This
business has actualized enhanced bundling, and items inventory network forms which in future
can expensive .As new controls may produce into results for the bettering of nature, the
Supermarket may end up with diminishes in their benefits on account of their expansion in crude
materials and procedures. Another danger in light of the full scale ecological powers can be the
risk of new adversaries in the area. This opposition coming about because of passage of new
players can cause value wars between the primary adversaries and subsequently make the
organization bring down costs. Such sort of rivalry can make different bread kitchens that have
bring down creation expenses to in any case appreciate benefits. To Kathleen Robertson this
ends up testing to maintain a sustaining piece of the overall industry.
Despite the fact that the business is sole possessed, Kathleen Robertson utilizes few
individuals who help in other association activities. Has the business administrator, Kathleen
Robertson's obligations incorporate administration of business activities in Day-to-Day premise,
observing of day by day money supervision and execution of measures and controls when
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required or important. His Supervisory obligations include overseeing transport and dispersion of
Supermarket items to different customers. In conference with his significant other, Kathleen
Robertson is additionally in charge of getting ready, actualizing and breaking down records and
spending plans for the organization. Likewise he reacts to different request and resolves issues
identified with exchanges and tasks took care of by the Supermarket.
Watching over the earth is another essential duty incredibly saw by Kathleen Robertson
Some of other real obligations saw by Kathleen Robertson includes the utilization of
biodegradable bundling materials to secure the earth .He additionally guarantee that the items
have been bundled in recyclable materials. Transfer of water and waste materials are done
morally with the point of ensuring the earth. Filthy water is sifted and treated before it is
discharged. High temp water is cooled to moderate the nature.
Has the business director, Kathleen Robertson diagrams his qualities to assemble squares
of his prosperity. He sees himself as a centred and a mindful individual who considers every last
detail of the duty and errand that he is responsible for. Through this, Kathleen Robertson as
figured out how to diminish unfortunate oversights which at times are normally exorbitant. This
has made certainty and trust to individuals that he serve, and the esteem they get from his work is
dependable.
He depicts himself as a dynamic and in addition an alluring individual, who acknowledge
changes and willing to grasps the change procedure itself. This feeling of dynamism has
prepared him to fit in a scope of winning conditions or circumstance. Has a business supervisor
he grasps that nothing is static and things continues changing, and advancement of things is
feasible. Another individual quality that makes him an exceptional business chief is the
component of genuineness and dependability. This attribute has reinforced his attention on
different business and administrative errands, and in addition being a man who individuals can
depend on. Despite his shifted qualities, Kathleen Robertson additionally have a few
shortcomings. Some of them incorporate dread of inability to succeed, insufficient time
administration and the inclination to perform extensive number of assignments in the meantime.
Has a business chief, Kathleen Robertson plots that there are five noteworthy natural
considers that come play throughout his administrative capacities in the business association.
These incorporate monetary circumstance, rivalry, innovative improvement, legitimate angles
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and worldwide elements. For example, there are monetary circumstances that must be
overwhelmed by any business. Every single legitimate viewpoint will affect on the business
adversely, for example, assessment and business licenses. Competition is likewise regular around
here. Business activities are about rivalry with the goal that the best wins and makes the best
benefits. All together for this business to prevail in the midst of these ecological effects,
Kathleen Robertson ensures that each perspective has been precisely considered and assessed to
put the business erring on the side of caution. Every one of these angles ought to be
painstakingly assessed if the business is to make due in this opposition entrepreneurial world.
3.2.2 Response of Common Wealth Bank of Australia
She stated: "Melanie has an intense comprehension of the basic connection between the
quality and inspiration of our kin, and the accomplishment of the Commonwealth Bank. Under
her administration, the adequacy and effectiveness of our HR work have enhanced altogether.
She has driven a more aggressive plan for ability advancement, especially in the regions of
ability securing, ability administration, initiative improvement, and decent variety and
consideration. She has additionally expanded CBA's innovation and advancement centre into HR
apparatuses and forms."
"We say thanks to her for the effect which she has had, and for the manner by which she
has conveyed it."
Ms Laing stated: "It has been a benefit to have been a piece of the CBA and having had
the chance to have an impact in understanding our vision of money related prosperity for the
general population, organizations and networks we serve. I have altogether delighted in being a
cooperate with such a large number of skilled and conferred individuals over the association." A
worldwide pursuit will now initiate to discover Ms Laing's successor.
As Australia's biggest bank, they have more branches, ATMs, EFTPOS systems, offices
and every minute of every day call focuses, and in addition a globally perceived web managing
an account benefit. The Bank's vision is to exceed expectations at securing and improving the
budgetary prosperity of individuals, organizations and networks. The Commonwealth Bank is a
long-standing supporter of the network and adds to people, schools, networks and associations
through the Staff Community Fund, sponsorship programs, volunteering and network awards.
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Republic Bank started activities in 1912 and today the Group has developed to a business
with more than 800,000 investors, 52,000 representatives and offers a full scope of budgetary
administrations to enable Australians to fabricate and deal with their riches, with built up
organizations in New Zealand, US, Europe and the Asia-Pacific area.
In view of her responses in the initial four inquiries questions, she has four noteworthy
parts in the organization: arranging, sorting out, staffing, coordinating, and controlling. As the
main supervisor, she teams up with different administrators to make here and now and long haul
gets ready for the organization. Arranging and basic leadership depends on the vision and mission
of the organization. She additionally manages the usage of the company's designs. Her sorting out
incorporates improvement of the organization's structure, relations amongst offices and
occupation obligations regarding every worker. The association structure empowers the execution
of exercises that advances the acknowledgment of organization's objectives. By coordinating, she
offers authority inside the firm. That implies she arrange individuals and exercises and inspires
them. Execution administration falls under control. She guarantees that a representative executes
their capacities as concurred and oversees execution to guarantee that it's harmonious with
desires. Staffing the association is another vital capacity. She has coloured, in conjunction with
the HR office enlists, rewards, prepare and does different exercises identified with worker
welfare.
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3.3 Comparative Analysis
Business continuity management is an imperative approach which must be definitely
considered by all organizations in order to enhance their execution by connecting every one of the
people in the association in acting and working in a way which should ensure better execution
with the association. This procedure is thus what holds the key towards the future execution of the
business or association and making it feasible for it to accomplish its objectives inside the
expressed day and age. All things considered, while receiving administration designs in a
business, business directors ought to know about the capacities and the undertakings which need
to done and accomplished amid the administration procedure. Taking everything into account, the
meeting demonstrated that Kathleen Robertson's position has a business chief in his business is
his life.
As the business director of Coles, Kathleen Robertson has broken down his general
business methodology to centre on item and administration quality with process advancement of
item improvement. The business system is upheld by Supermarket current creation concentrating
on slower extension. Scrumptious Bites Bakers system is encouraged through changes in the
generation chain process that guarantee item accessibility and lower creation and conveyance
costs.
Kathleen Robertson has been applying a few ways to deal with pick up and keep up new
business openings. These incorporate investigation of new markets, alteration of items and
enhancing their quality. At whatever point another opportunity and business quality presents
itself, Kathleen Robertson ensures he has used it for the welfare of the business. He has
additionally been utilizing business reserve funds to enhance the tasks of the business and make
an upper hand by utilizing present day preparing hardware. These methodologies have assumed a
noteworthy part towards the change of his work has a business director. Kathleen Robertson
imagines that he committed an error and ought to have begun a major business where his part as
the business supervisor would be assorted and additionally difficult.
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Once a considerable measure of study has been led to distinguish the purchaser reaction to
different advertising techniques, what makes the customers really go and purchase an item? There
have been concentrates to gauge the components that influence customer purchasing conduct.
Studies and hypotheses have likewise been led against association purchasing conduct. Studies
have additionally been led to see the long haul impact of a few factors, for example, salary, age
and sex on customer conduct and how these elements were found in post buy and post buy
conduct.
When comparing both case studies, both companies aim to satisfy customers by their
efficient management. To maintain their more number of customers, they follow an efficient
business management strategy of IS planning.
4. Issues studied In Case Studies
4.1 Business Plan Issues
There's no uncertainty for their organization may confront a few snags, for example, the
low brand acknowledgment for their new development item (Proceedings of the first
International Technology Management Conference, 2011). The client may not comfortable with
their image name of the item which may give us less interest when client settling on the
pertinence item buying choice (Williams, 2013). As contrast with the contender who has higher
brand acknowledgment, they have built up a well notoriety, bigger capital, and unrivalled client's
information, apt and learned in hold their client dedication than their organization (Renckly,
2011). Purchaser may see chance and new about their item. Subsequently, it is a testing issue that
their organization needs to worry in picking fitting techniques to enter into the market
(Martocchio, Joshi and Liao, 2012).
4.2 Marketing Strategy
Their items are considered as fresh out of the box new item in Australia. Disappointment
in determination of a proper estimating, promoting, or dissemination procedure is a noteworthy
potential hazard. For instance, with an unseemly special technique in insufficient way or wrong
target gatherings of people may prompt loss of potential client and benefits (Bach and Edwards,
2013). In this way it is critical in picked media and channel to manufacture client mindfulness.
Another reason is their rivals as of now have their current clients and brand dependability in this
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manner the contenders are less inclined to spend on promoting (Chatham, 2010). Be that as it
may, their organization is another built up firm and it needs to put more exertion and spending in
showcasing effort through advancement and promoting (Sissors and Baron, 2010). This will
prompt augmentation of costs in maintaining the business and therefore lessen the intensity in
other activity zone.
None of any business will be simple. Every specialty unit is unavoidable to confront
difficulties and dangers. Being a 'youthful' association administration group, their administration
group is absence of field understanding and business relationship expertise in dealing with their
organization (Peel, 2012). It is on the grounds that there will have numerous vulnerability and
issues emerge along the business task that five of business people themselves can't anticipated
and disappointment taking care of (Schwartz and Te'eni, 2011). It is a noteworthy soft spot for a
business administration group who work in the early period.
Their organization is absence of experienced specialists in taking care of gear and
instruments (Brinkman and Hoek, 2010). As the gear and apparatuses have distinctive utilize and
capacity, in this manner labourers may think that it’s hard to deal with new hardware and devices
which they are not comfortable with (Peel, 2012). Consequently, we may confront trouble
underway process and working administration and it might build their squandered assets
(Shipsey-Eldridge and Unnasch, 2015). Lacking particular information and ability are basic in all
business procedure stages, and this issue can turn into the shortcoming of their organization.
4.3 Human Resource Management issues
Boss is capable in staffing. At times, it is hard for them to control on representative
conduct. Representatives are probably going to proposing dissension to administration on various
issues (Khan, 2011). New representatives and labourers have less dedication at the prior phase of
the business task. The expansion of wiped out leave or non-appearance may cause the lack of
labour in which they are all scarcely to discover any substitution in shorter time (Cheema, 2010).
With the exception of the lasting representative, the remote specialist from GPGC may set aside
opportunity to supplant despite the fact that they are working in everyday schedule. Worker non-
attendance without see is a noteworthy potential issue that organization need to concern. Other
than that, contention between workers may emerge in organization (Kress, 2010). On the off
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chance that the contention and grievance can't unravel by chief, it will raise hell to the business
activity. Notwithstanding, it is likewise trouble in procured an ordeal administrator to deal with
the remote labourer because of the correspondence requirement.
4.4 Organizations responses to implement solution
4.4.1 Solution Implemented in Coles Super Market
The two key HRM methodologies utilized by Coles Supermarkets-Reward Management
and Performance Management. The centre fitness and business objective of Coles are expounded
and the opportunity to get better have been recognized, whereby Reward administration and its
usage have been fundamentally dissected to conquer any hindrance between their operational
misfortune (shortcoming) and ideal execution (wanted objective). Moreover, the strategy in
which Performance Management is utilized by Coles to lead their representatives to work both
productively and viably has been dissected. Execution Management is a helpful apparatus to
assess and guarantee worker exercises line up with the association's Standard.
For instance, in either enlist strategies or hold arrangements of Coles, the Fair Work Act
must be considered. The second factor is the state of entire economy, for example, Inflation,
change in pay rates and pay rates. Amid the expansion organize, the expanding living expense
will make higher request of pay fulfil the expectation for everyday comforts. Along these lines,
now it is an ideal opportunity to change remunerate framework to be more successful. Then, the
difference in pay rates and compensations can influence the HRM also. The third one is social
factors, for example, extraordinary societies of representatives. For example, when a US
organization works a division in India, the HRM ought to be not the same as America's to
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guarantee all representatives with various societies can function admirably together. The fourth
factor that can influence HRM is mechanical change. Top notch representatives must be gifted in
the most recent innovative gadgets since it can enhance the proficiency of work and help the
accomplishment of the association's objectives. Subsequently, it will influence the association's
enrol strategies. The fifth factor is that can influence HRM is natural factors, for example, brutal
climate conditions or Greenfield. For Coles, if a grocery store work in a Greenfield region or in a
cruel climate conditions, the enlist and hold strategies must be changed to pull in more
individuals to work there. The last factor is legitimate which implies any laws that can influence
HRM.
4.4.2 Solution Implemented in Common Wealth Bank of Australia
There are distinctive sorts of HR modules in Human Resource Information System, and
they are as per the following:
Finance module: This module motorizes the compensation procedure and computes
distinctive reasoning and charges, by social event data on worker nearness and their work
timings. It creates intermittent pay checks and representative expense reports. For computing
programmed store and manual checks, information is by and large accessible from the human
asset division. It contains all worker related dealings and in addition all the data is joined with
monetary administration frameworks.
Advantages organization module: Employee benefits projects, for example, include
protection, pay, benefit sharing and retirement of the workers are being followed and overseen
by this framework for the associations.
HR administration module: This module covers distinctive viewpoints from application
to retirement. All the fundamental data of the representatives, for example, their socioeconomics,
address information, determination, preparing and advancement, capacities, aptitudes,
remuneration records and different capacities are recorded with the assistance of this module.
This module encourages the framework to offer the office to peruse applications and enter proper
information to particular database fields, educates businesses and gives position administration
and control which are not being used. Human asset administration framework's work is basically
the activity position, enrolment, preparing, remuneration, assessment and advancements of the
general population working in the organization. Basically, businesses utilize PC based data
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frameworks to make pay checks and finance comes about; to keep up work force records and
data of the representatives; and preparing and building up the workers.
4.5 Comparative analysis
Strategic human resource management is the advanced idea that is by and by various by
various associations, in this section we have discussed the IT Human Resource Management and
the Business Continuity Management of the main associations in Australia. We have analysed
their hierarchical goals with connection to their human Resources administration exercises. The
focal point of the paper has been on the enlistment and choice, preparing and advancement and
learning capacities and their association with hierarchical technique. It has likewise been studied
that how execution administration framework is chipping away at key rules gave by the
association and how it is assuming part in competitive advantage. Nowadays, web based
enlisting has turned out to be exceptionally well known as the key technique for work by the
human asset office. This aides in social affair potential and qualified possibility for the accessible
positions in an organization. The Coles following the ATS module for the most part helps in the
accompanying ways:
 It researches work force use in an organization ;
 perceives potential candidates for the accessible positions;
 It helps in enlisting through organization confronting passages;
 It gives assistance in procuring through internet enlisting destinations or productions
which is showcased to the two enrolment specialists and candidates.
The CommBank HRM (Human Resource Mamangement) offers the framework for the
organizations to help in overseeing and following representative preparing and development
endeavors. This framework is for the most part known as a Learning Management System and it
is a remain solitary, that allows the HR to track all the data of the workers with respect to their
instruction, capabilities and abilities, and recording their instructional classes ,books, CDs, and
so forth whichever are accessible to enhance their aptitudes in various regions. From that point
the representatives are enrolled for the suitable courses which are offered at a specific dates with
particular sessions, with agents and preparing assets by which they are being recorded and
overseen inside a similar framework. The learning administration framework helps the chiefs in
affirming preparing, planning and orchestrating together with execution administration and
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evaluation measurements. Thus Common Wealth Bank provides valuable for the representatives
of the organizations to make inquiry to the human asset about HR related data. They can likewise
perform HR exchanges through the framework, for example, questioning about their
participation records from the framework without asking the HR staff. This module additionally
gives administration to give the upper supervisors a chance to endorse extra time demands from
their subordinates without aggravating the elements of HR division. The HR experts at Novartis
ought to have more human asset learning; comprehend their business and its dialect. They should
have mastery in staffing, improvement, pay, and so forth. They should have the capacity to
convey inventive HR hones that increase the value of the organization.
HR experts should be compelling, ready to recognize patterns and early flags and start
adaptability in quick evolving condition. With usage of HRIS, the HR experts must be an
innovation master to convey administrations to representatives and help them to comprehend the
new framework. They should be capable in utilizing innovation to gather information and
delivering it all the more deliberately significant data.
Thus, HRIS is exceptionally basic in the organizations everywhere throughout the world
giving better wellbeing, upper hand, less blunders, more noteworthy precision, enhanced
correspondence, expanded effectiveness and efficiency and diminished work necessities.
5. Conclusion
Strategy planning is vital to an organization since it gives an ability to read a compass
and blueprints quantifiable objectives. Strategy is an instrument that is helpful for directing
everyday choices and furthermore to evaluate advance and changing methodologies while
growing up. In this report, we have discussed about the business strategic management and
Human resource management techniques followed by two different organizations. The
background study is carried out for the both case studies such as Coles Super Market Australia
Pty Ltd and Common Wealth Bank of Australia. In this section, the business process conducted
by the both managements are analysed. The interview is carried out to the people who are
working in these two organization and who possess the designation of IT manager. To know the
strategy on IS planning and human resource management, we have conducted interview of IT
managers of Coles supermarket and commonwealth bank. Based on their statements and
responses the issues faced by the company is analysed, and the IS planning and Human resource
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strategy followed by the organizations were discussed. Based on the responses given by the
interviewees the suitable solutions to the issues are determined during analysis. According to the
literature analysis, the Strategic human resource management is the advanced idea and it is
varied according to organization’s strategy. Then we have discussed the IT Human Resource
Management and the Business Continuity Management of the main associations in Australia. So
that the IS planning strategy and IT Resource management system of these two organizations are
gathered. The issues related to the chosen area of the business is discussed. Such as Managerial
issues, HR management issues in recruiting process, Inefficiency of low level skilled employees
ethical issues and business strategy plan issues. Based on the comparative analysis on each
process, the appropriate solutions for the issues are concluded.
References
An Assessment of the National Institute of Standards and Technology Information Technology
Laboratory. (2011). Washington: National Academies Press.
Bach, S. and Edwards, M. (2013). Managing human resources. Chichester, West Sussex: Wiley.
Brinkman, I. and Hoek, A. (2010). Bricks, Mortar and Capacity Building. Leiden: Brill.
Chatham, R. (2010). Changing the IT Leader's Mindset. Ely: IT Governance Pub.
Cheema, D. (2010). Knowledge Management. New Delhi: Abhishek Publications.
Khan, A. (2011). Knowledge management. India: Enkay Publishing House.
Kress, R. (2010). IT Governance to Drive High Performance. Ely: IT Governance Pub.
N., George. (n.d.). Organizational Objectives in Strategic Planning. Small Business - Chron.com.
Retrieved from http://smallbusiness.chron.com/organizational-objectives-strategic-planning-
10034.html
Peel, J. (2012). Knowledge Management. Delhi: Orange Apple.
Proceedings of the first International Technology Management Conference. (2011). [Piscataway,
N.J.]: IEEE.
Renckly, R. (2011). Human resources. Hauppauge, NY: Barron's Educational Series.
Schwartz, D. and Te'eni, D. (2011). Encyclopedia of knowledge management. Hershey, Pa.:
Information Science Reference.
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Shipsey-Eldridge, E. and Unnasch, J. (2015). Infection Control Manual. Melbourne, VIC:
Cengage Australia.
Sissors, J. and Baron, R. (2010). Advertising media planning. New York: McGraw-Hill.
Stanford, N. (2010). Organisation culture. London: Profile Books.
Williams, C. (2013). Management. Mason, OH: South-Western Cengage Learning.
6. Interview Questionnaire
Dear Manager,
I am keeping in touch with you to offer my thanks for saving a couple of minutes in your
bustling calendar to answer my inquiries questions. I am glad that you thankfully acknowledged
my welcome for the meeting and the way you addressed every one of my inquiries completely
and with genuineness. I am especially in your obligation for that. Thank You!
Interviewee Details:
• Name of the Manager:
• Designation:
• Name of the organization:
• Address of the Head office:
• Size of the IT department:
The following questions will be asked to IT managers.
1) To what extent have you been with the organization?
2) To what extent have you held your present position?
3) What are the three most critical assignments you are in charge of achieving?
4) What do you like about being an IT manager of this organization?
5) What do you like most about being a chief?
6) Would you say that your representatives are fulfilled?
7) On the off chance that yes, how could you accomplish that?
8) Assuming no, what are your musings about what could have prompted the
disappointment
9) As far as you can tell, is there a relationship between representative efficiency and
fulfilment?
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10) How would you inspire your representatives?
11) Do the methodologies dependably work?
12) What is initiative in your view
13) How would you practice administration in your firm
14) What kind of strategy they have used in HRM?
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