LGB 22503: Case Study on ISO 9000 Quality Management System

This case study, focusing on the implementation and benefits of the ISO 9000 quality management system, investigates its impact on business performance. The study aims to identify the advantages of ISO 9000, its implementation methods in various organizations, and its effectiveness in achieving cost reduction, enhancing product/service quality, meeting customer expectations, and boosting customer satisfaction. The research employs a methodology that includes data collection from books, journals, articles, and the internet to address the research questions. The final report will follow a structured format, including an abstract, introduction, results and discussion, conclusion, and references, with a page limit of 6-8 pages, encouraging students to use their findings and analysis.

Title for Case Study
A Case Study on ‘Effectiveness/ Impact/ benefits of ISO 9000 quality management system
implementation in organization/ companies towards excellent business performance,
high quality product/ services, cost reduction, meeting customer’s expectation and
enhanced customer satisfaction.’
Course Code / Course Name
Course Code: LGB 22503 Course Name: Quality Management
Couse Learning Outcome
1. CLO 2 : Appraise the impact of quality on costs.
2. CLO 3 : Identify ISO 9000 as an international standard for quality management
system.
3. CLO 4 : Explain the concepts, practices and the processes of quality and process
improvement initiatives such as Benchmarking, Total Quality Management and
Statistical Process Control.
Case Study’s Synopsis
ISO 9001 Quality Management System (QMS) is internationally recognized as the
world’s leading quality management standard. It is a range of standards designed to help
organizations ensure they meet the needs of their customers and other stakeholders.
The purpose of the standard is to assist companies in meeting statutory and
regulatory requirements relating to their product quality while achieving excellence in
their customer service and delivery.
The ISO 9001 Quality Management System (QMS) Certification allows you to
consistently observe and deliver quality in your products or services. It is a powerful
business improvement tool that helps you put in place processes that allows you to
continually improve and satisfy your customers.
Case Study’s Objective:
1. To identify the benefits and advantages of ISO 9000 quality management system.
2. To identify ISO 9000 quality management system implementation in organization/
companies.
3. To identify and discuss the effectiveness/ impact of ISO 9000 quality management
system implementation in organization/ companies towards excellent business
performance, high quality product/ services, cost reduction, meeting customer’s
expectation and enhanced customer satisfaction.’
Research Questions:
1. What are the benefit and advantages of ISO 9000 quality management system?
2. How is the implementation of ISO 9000 quality management system in
organization/ companies?
3. How ISO 9000 quality management system being an effective tool in cost

reduction, excellent business performance, high quality product/ services,
meeting customer expectation and in enhanced customer satisfaction.
Methodology:
Data sources: Books, Journals, Articles, Internet, Survey, etc.
Report Format:
1. Abstract
2. Introduction
3. Results & Discussion
4. Conclusion
5. References
Instructions: (Refer to Assessment Brief)
1. To carry out a case study based on the given case study’s title and synopsis.
2. To produce report or a review paper with data, results, analysis and discussion
based on the stated case study objectives and research questions.
3. To write report/ review paper using your own sentences and words based on your
own findings.
4. To prepare a report/ review paper based on the stated report/ paper format with
total pages of between 6-8 pages.