ISO 9000 Standard: Improving Client Relations & Supplier Management

This report elucidates the advantages of implementing the ISO 9000 quality management system, particularly in attracting new clients and improving supplier relationships. It details how adhering to international standards, promoting certification, demonstrating product consistency, expressing customer satisfaction, and focusing on continuous improvement can attract potential clients. Furthermore, it outlines strategies for enhancing supplier relationships through clear communication, strategic updates, purchase order systems, and timely payments. The report emphasizes the importance of suppliers as crucial business partners and highlights the role of e-collaboration in establishing a healthy relationship, ensuring the business's supply needs are met effectively. Desklib provides access to similar solved assignments and resources for students.

Running head: QUALITY STANDARD- ISO 9000 1
Quality Standard –ISO 9000
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1. How to attract new clients through the quality management system
The primary purpose of ISO-9000 standard is to help businesses to improve their quality
management system effectively. A quality management system can increase customer
experiences in various ways as well as attract potential clients to an organization (Clougherty and
Grajek, 2012). There are various ways to use ISO -9000 to attract potential clients to the
business:
 Show that the organization observes an international standard
Potential clients always look for a certified organization under the international
standard thus demonstrating that your business adheres to it, creates open doors
for potential customers to the organization.
 Promote your certification
Ensuring that the business community can see your accreditation to ISO-9000
standards goes a long way in attracting new customers. Ensure that your website
has the permitted logo to showcase your adherence to prospective customers
 Demonstrate product consistency and process control
According to Clougherty and Grajek (2012), adhering to the quality system
management will prove to prospective partners that your organization can produce
consistent products along the established processes through the international
standard thus attracting new clients.
 Express previous customer satisfaction
Demonstrating how the organization has been satisfying their customers is very
crucial. As a leader, adhering to the standard of customer satisfaction will act as

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proof to prospective clients that client satisfaction is taken care of and customers
are efficiently handled.
 Consistent improvement
The ISO-9000 states that the primary focus of every business is the customer. As a leader,
ensuring that the organization’s aspirations are put forward impresses potential clients. It shows
the potential for continuous improvement in the organization regarding quality.
2. How to improve supplier relationship
A supplier refers to the person who delivers products or services to another organization.
A reliable supplier is very crucial to an organization, especially if the supplier meets the needs of
the business. ISO 9000, enables an organization to evaluate the quality of a prospective supplier
who can serve the business (Seear, 2012). It is significant to establish a good relationship with
the business suppliers to gain from it. A leader in the organization is responsible for building a
good relationship with suppliers through the quality management system.
First, ensure that the suppliers understand how important the business is to them. This
creates trust with the suppliers, who work diligently to serve the business as well as negotiate
better deals with the organization. Secondly, update suppliers on the strategic changes by the
quality management system on time and other new changes regarding products. This will assist
them to adapt to the new changes easily and thus building a better relationship with them.
Thirdly, establish a purchase order system from the quality management system, which assists in
controlling as well as monitoring services and products from suppliers. This helps to control
internal finances in the business and ensure a smooth relation with the suppliers. Lastly, using a
payment policy to pay suppliers their bills on time builds trust in the organization. Suppliers are

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crucial business partners and ensuring that the business builds and maintains a positive
relationship with them settles the business’s supply needs (Blokdijk, 2012). Creating an e-
collaboration platform through this standard with suppliers helps to develop clear internet-based
communication thus establishing a healthy relationship with suppliers.

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References
Blokdijk, G. (2012). ISO 9000 ISO 9001 100 Success Secrets; The Missing ISO 9000, ISO 9001,
ISO 9001 2000, ISO 9000 2000 Checklist, Certification, Quality, Audit and Training
Guide. Dayboro: Emereo Publishing.
Clougherty, J. A., & Grajek, M. (2012). International standards and international trade:
Empirical evidence from ISO 9000 diffusion. Cambridge, Mass.
Seear, David John. (2012). Iso 9000 Family of Standards: With Extracts from Iso 9001 Audit
Trail (First Edition). Author house.
Standards Australia International Limited., & Standards Association of New Zealand.
(2000). ISO 9000 handbook for small business. Strathfield, NSW: Standards Australia.