ISO 9001 & Quality Management Principles in Project Quality Planning

This discussion board post delves into the critical aspects of project quality planning, emphasizing the significance of ISO 9001 standards and fundamental quality management principles. It highlights the importance of customer focus, engagement of people, effective leadership, a process-oriented approach, evidence-based decision-making, continuous improvement, and strong relationship management. The discussion also touches upon stakeholder satisfaction, the need for identifying stakeholders, understanding their quality goals, and implementing structured processes to define quality standards. Furthermore, it addresses the complexities of managing multiple stakeholders and the importance of clear communication to foster strong relationships and ensure project success. The post underscores that satisfying stakeholders involves not only meeting requirements but also exceeding expectations, ultimately leading to stakeholder delight.

Running head: PRINCIPLES OF PROJECT MANAGEMENT 1
PRINCIPLES OF PROJECT MANAGEMENT

PRINCIPLES OF PROJECT MANAGEMENT 2
Table of Contents
Initial Post Requirement..................................................................................................................3
Customer focus............................................................................................................................3
Engagement of people.................................................................................................................3
Leadership....................................................................................................................................3
Process approach.........................................................................................................................3
Evidence-based decision making.................................................................................................3
Overall Improvement...................................................................................................................4
Relationship management............................................................................................................4
References........................................................................................................................................5
Response Post Requirement............................................................................................................6
References........................................................................................................................................7

PRINCIPLES OF PROJECT MANAGEMENT 3
Initial Post Requirement
The ISO is a worldwide Federation of national standards bodies specifically for Quality
Management. The current updated addition is ISO 9001 for Quality Management (Hoyle, 2017).
International standards help in driving consumer and worker safety along with boosting annual
growth in GDP for different economies around the globe. Quality management principles are a
set of the fundamental rules, norms and beliefs that form a basis for quality management and
performance improvement of an organisation. The rationale the above list mentioned is to
explain importance of quality management principles for any organisation. As opined by
Goetsch and Davis (2014), ISO sets out criteria for Quality Management which mainly focuses
on seven major areas.
Customer focus
Every organisation thrives to meet the expectations of its customers. When an
organisation successfully games and retails the confidence of its customers and other
stakeholders, it leads toward the sustainability of the organisation.
Engagement of people
The engagement and improvement of competencies of people within the organisation
creating and delivering value to the customer.
Leadership
An effective leadership is successful only when the leaders have a purpose or directed
towards the achievement of the ultimate goal.
Process approach
A properly aligned process requires understanding of organisations goals and priorities
by its employees. In order to optimise performance, the organisation must consider the important
factors to satisfy the needs of its customers.
Evidence-based decision making
Making decisions in an organisation is challenging as it involves a certain amount of
uncertainty. This can be mitigated by gathering relevant evidence to support decisions beneficial
for the organisation.

PRINCIPLES OF PROJECT MANAGEMENT 4
Overall Improvement
It is rightly said the change is the only constant thing in this world which can be achieved
by constantly making improvements in decisions and strategies. A proper investment and efforts
significant improvement in the business operations.
Relationship management
Maintaining good relationships with people within as well as outside the organisation
shall foster confidence and trust to keep improving in future.

PRINCIPLES OF PROJECT MANAGEMENT 5
References
Goetsch, D. L., & Davis, S. B. (2014). Quality management for organizational excellence. Upper
Saddle River, New Jersey: Pearson.
Hoyle, D. (2017). ISO 9000 Quality Systems Handbook-updated for the ISO 9001: 2015
standard: Increasing the Quality of an Organization’s Outputs. Abingdon, United
Kingdom: Routledge.

PRINCIPLES OF PROJECT MANAGEMENT 6
Response Post Requirement
The discussion that has already been the inventions that it is important to develop quality
standards for stakeholder’s satisfaction and fulfilling the stakeholder requirements (Crostack,
Klute & Refflinghaus, 2011). All the stakeholders actively participate the development process
of the project and monitoring the quality requirements, it becomes extremely important for an
organisation to manage its stakeholders. There can be multiple stakeholders working in the same
project, which can put a significant amount of stress to the project and influence its complexity
level. In addition to the increasing the number of shareholders in a project and their investment
certainly influences the complexity of the project. Therefore, a proper management of
stakeholders and communicating dams with each step of the project can help in fostering good
relationships with them. Stakeholders can be sent regular status updates, hold projection
meetings, replying to their queries and their emails promptly are few basics of building a strong
stakeholder relationship for any organisation.

PRINCIPLES OF PROJECT MANAGEMENT 7
References
Crostack, H. A., Klute, S., & Refflinghaus, R. (2011). A multi-dimensional model for structuring
stakeholder requirements. In Global Product Development (pp. 183-192). Springer,
Berlin, Heidelberg.