Analysing Organisational Behaviour and Management Through ISTJ Lens

This essay reflects on the author's experience as a Customer Relationship Manager with an ISTJ personality type, examining the strengths and weaknesses associated with this personality in the context of organisational behaviour and management. The author discusses how their logical, organised, and sensible approach aids in understanding objectives and sensing risks, while acknowledging that introversion and a lack of social consideration can hinder communication and social responsibilities. The essay concludes with a reflection on how the author is working to leverage their strengths and mitigate weaknesses to achieve personal and company goals, emphasising the importance of rationality and logical explanations in their strategies. Desklib provides access to similar solved assignments and resources for students.

Running Head: ORGANISATIONAL BEHAVIOUR AND MANAGEMENT
ORGANISATIONAL BEHAVIOUR AND MANAGEMENT
Name of the Student:
Name of University:
Author Note:

1ORGANISATIONAL BEHAVIOUR AND MANAGEMENT
I am working in a renowned bank in Sydney, Australia. My position in the office is
regarded as a managerial post in the Customer Relationship Management. As a result of that I
have to deal with a number of clients and customers on a daily basis and as a matter of fact my
responsibility is also aligned with setting a good communication with my colleagues and
employees. It can be argued that dealing with such a large number of people is quiet strenuous
and a matter of patience. In this context, I have a personality type of ISTJ. It is an acronym of the
personality type that is profoundly based on logical, organised, sensible and a traditionalist
attitude with an absence of emotional factors (Jankowski 2016). In fact, ISTJ connotes the idea
of Introversion, Sensing, Thinking and the ability of Judgement. It can be argued that the
Introversion reflects the attitude of quiet and reserved. In this type the person has a lesser
interaction with people and has no wide circle of acquaintances (Caldwell 2009). After that the
Sensing ability is related to the intuition or perception about a matter. It can be argued that the
practice of sensing highlights the immediate realities rather than the future possibilities.
Furthermore, the thinking process deals with the habit of analysis power. In this regards, the ISTJ
personality relies upon logical thinking more that social considerations (Gilal et al. 2017).
Finally, the element of Judgement connotes the skill of decision making process. Predictability
has been played a pivotal part in this regards.
Based on these ideas I have analysed some strength and weaknesses regarding my
professional world. It can be identified that the strengths of my personalities are as follows;
Firstly, my personality drives me to develop a strong understanding about the aims and
objectives of my professional work. It is because of the absence of any kind of emotional
attachments or feelings I can figure out and estimate a plan effectively. Secondly, the logical
thinking process helps me a lot to develop a strong perception of the present scenario in the

2ORGANISATIONAL BEHAVIOUR AND MANAGEMENT
business. As a customer relationship manager it is always considered to be important to get
acknowledged about the present condition of the market and the customer perceptions. In this
regards, the logical understanding provides an unbiased idea and planning of the relevant topic.
Furthermore, the intuitive nature of my personality helps me to sense the possible risk factors
that the company is going to face with. As a result of that before the advent of the threats I
always take precautions and it will able to mitigate further loss for the company.
However, despite of having such advantages in my personality, there are some drawbacks
in ISTJ that are created problem in dealing with some problems. In this regards, the
disadvantages of my personality are, firstly the introvert attitude of my personality makes me
inappreciable to the customers. It can be stated that the extraversion is considered to be a key
aspect for making communication with the clients and the team management as well (Al-Hawari
2015). Secondly, lack of social consideration will lead towards issues regarding the social
responsibilities of the corporate organisation (Hassan et al. 2015). In this regards, it can be
asserted that as a part of the organisation it is important for me as a manager to maintain the
process of corporate responsibilities (Giannakis-Bompolis and Boutsouki 2014). Thirdly, relying
on the data or information will reduce the ability to get the big picture. As a result of that the
future of the company will be in a threat or uncertainty.
It can be asserted that my behaviour has some advantages as well as some loopholes in
order to manage my team and the people I am working with. My introvert nature creates a
communication gap in case of the creating a plan or strategy for the organisation. Besides this, it
is also detrimental to perceive the customer behaviour in this regards. However, inclination
towards information helps me to take unbiased decisions. As a matter of fact, my logical and
pragmatic attitude renders a clear concept of my professional aims and helps me to focus on it.

3ORGANISATIONAL BEHAVIOUR AND MANAGEMENT
I have a clear idea about the roles and responsibilities as a customer relationship
manager. There are some limitations of my personality that are identified but my strengths help
me to usher new flavour into my profession. In this regards, I have taken a series of steps that
can motivate me to achieve the goals of both personal and the company as well. In fact, my
understanding is free from any kind of emotions that help me to develop strategies full of
rationality and logical explanations.

4ORGANISATIONAL BEHAVIOUR AND MANAGEMENT
Reference
Al-Hawari, M.A., 2015. How the personality of retail bank customers interferes with the
relationship between service quality and loyalty. International Journal of Bank Marketing, 33(1),
pp.41-57.
Caldwell, C. (2009). Identity, Self-Awareness, and Self-Deception: Ethical Implications for
Leaders and Organizations. Journal of Business Ethics, (90), pp.393–406.
Giannakis-Bompolis, C. and Boutsouki, C., 2014. Customer relationship management in the era
of social web and social customer: an investigation of customer engagement in the Greek retail
banking sector. Procedia-Social and Behavioral Sciences, 148, pp.67-78.
Gilal, A.R., Omar, M., Jaafar, J., Sharif, K.I., Mahesar, A.W. and Basri, S., 2017, April.
Software development team composition: personality types of programmer and complex
networks. In 6th International Conference on Computing and Informatics (ICOCI-2017) (pp.
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Hassan, R.S., Nawaz, A., Lashari, M.N. and Zafar, F., 2015. Effect of customer relationship
management on customer satisfaction. Procedia Economics and Finance, 23, pp.563-567.
Jankowski, J., 2016. The Inspector: Your Guide to the ISTJ Personality Type. LOGOS MEDIA.