Southern Cross University ISY00243: Initial Investigation Report

This report, prepared for the ISY00243 Systems Analysis and Design course at Southern Cross University, presents an initial investigation into the business operations of Natural Lee, a company producing organic products. The report includes an organization chart, a system vision document outlining functional and non-functional requirements, and a project management plan detailing tasks, dependencies, and a Gantt chart. It also incorporates a risk and cost-benefit analysis, evaluating potential risks, benefits, and the expected costs associated with the proposed system. The analysis covers aspects such as customer relationship management, online payment integration, delivery management, and inventory management to improve efficiency and customer satisfaction. The report also provides a break-even analysis and assumptions to support the project's feasibility and potential for success. The report is a comprehensive analysis of the company's needs and the proposed system's ability to meet them.

Running head: PART A: INITIAL INVESTIGATION
Part A: Initial Investigation
Name of the Student
Name of the University
Author’s note:

1PART A: INITIAL INVESTIGATION
Table of Contents
Organization Investigation:.............................................................................................................2
Background Information of Natural-Lee:....................................................................................2
Organization Chart:.....................................................................................................................3
Area of Organization under Study:..............................................................................................4
System Investigation:.......................................................................................................................5
Functions of Information System:...............................................................................................5
System Vision Document:...........................................................................................................5
Project Management:.......................................................................................................................7
Tasks with Duration:....................................................................................................................7
Dependencies:..............................................................................................................................8
Gantt Chart:.................................................................................................................................9
CPM/PERT Chart:.......................................................................................................................9
Duration:....................................................................................................................................10
Risk and Cost Benefit Analysis.....................................................................................................10
Risks:.........................................................................................................................................10
Benefits of the System:..............................................................................................................10
Expected Cost:...........................................................................................................................11
Cost-Benefit Analysis:...............................................................................................................12
Assumptions:.............................................................................................................................13
Bibliography:.................................................................................................................................14

2PART A: INITIAL INVESTIGATION
Organization Investigation:
Background Information of Natural-Lee:
Natural Lee is a produces products based on permaculture principles and grows its
products on biodynamic soils. Natural Lee produces products like vegetables, fruit and nuts,
honey, decorative plants and eggs. All of these products are organically certified. Kevin Lee is
the owner of the business. The organization was not a commercial establishment, later due to
increase of demand in local area, Natural Lee became a commercial business. Lee hired Southern
Cross University’s Plant Science students to help build a property where organic products can be
grown. The number of customers are increasing each day. In order to make this organization
possible, Kevin gave up his job as electrician. Natural Lee sells its products in a shop established
in the premise. Customers of Natural Lee have to visit the shop to pick up their products.

3PART A: INITIAL INVESTIGATION
Organization Chart:
Figure 1: Organization Chart of Natural Lee
(Source: Created by Author)

4PART A: INITIAL INVESTIGATION
Area of Organization under Study:
Product Sale: Kevin and Betty wants the system to handle the sale of the product. The
conventional way of customer purchasing product from Natural Lee is not able to handle
increasing customer base. The organization is experiencing delays and errors in order placement.
Currently the organization is accepting order over the phone. In order to save time, the regular
customers who buy same products only have to tell their name and phone number. A list is
already generated so that representatives do not have to wait for the customer to tell what they
want. The issues is happening when customers want to change their daily purchase patterns. For
customers who buy different products most of the time, the time taken to record there is high.
Often the representatives forget to add few products to the list.
Payment: The organization is also having issues in tracking payment related data for
each order. The customers can choose between full payment, partial payment and no payment
until pickup. Maintaining data of payment is becoming a complex work due to error prone
human intervention. Even in calculating the total payment for each pickup order is not always
right. The payment process of the organization needs to be upgraded and made automatic.
Stock Management: The system will collect and process data on inventory. The
organization needs information on what products are sold most and which products never sold.
The patterns must be based on quarterly. The organization want accurate data on how much
products are stored in inventory for sales so that it can control the sales.
Delivery: The organization wants to introduce delivery of order to the customer houses.
This can improve the exposure of business more. This way organization can have more data on
which areas, far from store, is making good amount of orders. This way Kevin will have better
idea of where a new store can be opened.

5PART A: INITIAL INVESTIGATION
System Investigation:
Functions of Information System:
Customer Relationship Management: The system will be selling orders to the customer
and store all the order related information. The system will generate patterns for each customer
buying. This way Natural Lee will have a better information on customer demand. The
organization will generate offers based on customer loyalty and profit made from each one.
Online Payment: The customer can make payment for each order during placing order.
This payment will be done online. If the customer did make full payment during order
placement, then rest of the due can be cleared at the time of pickup or home delivery. All the
payment related data will be stored in the database.
Delivery Management: The system will control the delivery of the orders. For order
marked as deliver to home will have a delivery personnel assigned. This delivery man will have
an interface on the phone where all the details of current order to be delivered will be shown.
The due payment can also be collected from customer through this system.
Inventory Management: The system will collect and process data on inventory. The
organization needs information on what products are sold most and which products never sold.
The patterns must be based on quarterly. The organization want accurate data on how much
products are stored in inventory for sales so that it can control the sales.
System Vision Document:
System Overview: The proposed system would be a cloud based centralized system. The
system will be a web based one. Both the staff and customers will same system. One database

6PART A: INITIAL INVESTIGATION
will record all the desired information. The system will have different interfaces for different
user types.
Deliverables: The deliverable of the system are as following. A fully functional system
that can handle client side processes. A centralized database to store data. A sub-system to track
inventory. A delivery sub-system to manage order deliveries.
Scope: The primary scope of the system is customer order management. The system
should also take payment from the customers. It will collect and process inventory data to show
right amount of stocks available.
Functional Requirements:
i. The system must have a way to authenticate and authorize users. The
authentication allows only the right person access the system functionalities. The
authorization checks whether the function requested by user is allowed for
him/her.
ii. The data storing is also an important functional requirement. The customer, order,
products and sales related data will be stored in the database. The system can
record, fetch, process, modify and delete those data using DBMS integrated into
the system.
iii. Customer order management is the biggest functional requirement. The system
should be able to record order against a specific user and process payment
regarding that order.
Non-Functional Requirements:

7PART A: INITIAL INVESTIGATION
i. The system should be secure enough to make the payment processes unaffected
by any cyber security threat. The system should be able to withdraw most popular
online or offline security threats.
ii. The system should have a clear and easy to navigate interface. As soon as users
will learn how to use the system, they will start getting more efficient and
effective. Good interfaces will attract more customer.
iii. The system have to be up and running all the day. The maintenance works can be
carried out in the mid night.
Barriers: The primary barrier will be technology itself. The farm is not a big one to use
high end technology. However, increasing customer base needs something efficient and
effective. Choosing wrong technology may cause waste of finance or lead to project failure. The
second barrier is the staff not having any idea of how to use an IS at job.
Acceptance Criteria: The system should be accepting customer orders based on stock
presence at inventory. The system can accept payment from the customers. It can produce reports
on inventory, sales and customers. It can track delivery of orders.
Project Management:
Tasks with Duration:
Task Name Duration
Natural Lee IS Project 57 days
Requirement collection and analysis 8 days
Find Business Requirements 3 days
Find User Requirements 2 days
Create System Requirements 2 days
Define System Scope 1 day
Feasibility study 2 days
Technical Feasibility 1 day

8PART A: INITIAL INVESTIGATION
Financial Feasibility 1 day
Organizational Feasibility 1 day
Design 8 days
Create System Architecture 1 day
Create UML Diagrams 5 days
Create EER and Schemas 2 days
Coding 26 days
Create Interface 3 days
Create Database 2 days
Configure Database 6 days
Create Backend 15 days
Testing 2 days
Black Box Testing 2 days
White Box Testing 2 days
Deployment 11 days
Host on Server 1 day
Post Maintenance 10 days
Dependencies:
Task Name Predecessors
Natural Lee IS Project
Requirement collection and analysis
Find Business Requirements
Find User Requirements 2
Create System Requirements 2,3
Define System Scope 4
Feasibility study
Technical Feasibility 5
Financial Feasibility 7
Organizational Feasibility 7
Design
Create System Architecture 9
Create UML Diagrams 11
Create EER and Schemas 11,12
Coding
Create Interface 13
Create Database 15
Configure Database 16
Create Backend 17
Testing
Black Box Testing 18

9PART A: INITIAL INVESTIGATION
White Box Testing 18
Deployment
Host on Server 21
Post Maintenance 23
Gantt Chart:
ID Task
Mode
WBS Task Name Duration Start Finish Predecessors Resource Names Cost
0 0 Natural Lee IS Project 60 days Fri 12/27/19Thu 3/19/20 $18,528.00
1 1 Requirement collection and analysis8 days Fri 12/27/19 Tue 1/7/20 $2,840.00
2 1.1 Find Business Requirements 3 days Fri 12/27/19 Tue 12/31/19 Anayst,Project Mnager $1,320.00
3 1.2 Find User Requirements 2 days Wed 1/1/20 Thu 1/2/20 2 Anayst,Project Mnager $880.00
4 1.3 Create System Requirements 2 days Fri 1/3/20 Mon 1/6/20 2,3 Anayst $400.00
5 1.4 Define System Scope 1 day Tue 1/7/20 Tue 1/7/20 4 Project Mnager $240.00
6 2 Feasibility study 3 days Wed 1/8/20 Fri 1/10/20 $720.00
7 2.1 Technical Feasibility 1 day Wed 1/8/20 Wed 1/8/20 5 Project Mnager $240.00
8 2.2 Financial Feasibility 1 day Thu 1/9/20 Thu 1/9/20 7 Project Mnager $240.00
9 2.3 Organizational Feasibility 1 day Fri 1/10/20 Fri 1/10/20 8 Project Mnager $240.00
10 3 Design 8 days Mon 1/13/20Wed 1/22/20 $2,000.00
11 3.1 Create System Architecture 1 day Mon 1/13/20Mon 1/13/20 9 Anayst,System Designer $328.00
12 3.2 Create UML Diagrams 5 days Tue 1/14/20 Mon 1/20/20 11 Anayst,System Designer $984.00
13 3.3 Create EER and Schemas 2 days Tue 1/21/20 Wed 1/22/2011,12 Anayst,Database Developer$688.00
14 4 Coding 26 days Thu 1/23/20 Thu 2/27/20 $4,392.00
15 4.1 Create Interface 3 days Thu 1/23/20 Mon 1/27/20 13 Front End Developer $480.00
16 4.2 Create Database 2 days Tue 1/28/20 Wed 1/29/2015 Database Developer $288.00
17 4.3 Configure Database 6 days Thu 1/30/20 Thu 2/6/20 16 Database Developer $864.00
18 4.4 Create Backend 15 days Fri 2/7/20 Thu 2/27/20 15,17 Back End Developer $2,760.00
19 5 Testing 4 days Fri 2/28/20 Wed 3/4/20 $416.00
20 5.1 Black Box Testing 2 days Fri 2/28/20 Mon 3/2/20 18 Tester $208.00
21 5.2 White Box Testing 2 days Tue 3/3/20 Wed 3/4/20 20 Tester $208.00
22 6 Deployment 11 days Thu 3/5/20 Thu 3/19/20 $8,160.00
23 6.1 Host on Server 1 day Thu 3/5/20 Thu 3/5/20 21 Vendor $80.00
24 6.2 Post Maintenance 10 days Fri 3/6/20 Thu 3/19/20 23 Back End Developer,Database Developer,Front End Developer,Project Mnager,Vendor$8,080.00
Anayst,Project Mnager
Anayst,Project Mnager
Anayst
Project Mnager
Project Mnager
Project Mnager
Project Mnager
Anayst,System Designer
Anayst,System Designer
Anayst,Database Developer
Front End Developer
Database Developer
Database Developer
Back End Developer
Tester
Tester
Vendor
Back End Developer,Database Develop
M T W T F S S
Dec 8, '19 Jan 12, '20 Feb 16, '20 Mar 22, '20

10PART A: INITIAL INVESTIGATION
CPM/PERT Chart:
Duration:
Task Name Duration Start Finish Predecessors Resource
Names Cost
Natural Lee IS
Project 57 days Fri
12/27/19
Mon
3/16/20 $18,528.00
Risk and Cost Benefit Analysis
Risks:
Risks Likelihood
Executives fail to support project Low

11PART A: INITIAL INVESTIGATION
Scope creep inflates scope Medium
Activities are missing from scope Medium
Low quality of change requests Medium
Stakeholders fail to support project Low
Project team misunderstand requirements High
Users have inaccurate expectations High
Learning curves lead to delays and cost
overrun
High
Team members with negative attitudes
towards the project
Medium
Technology components aren't fit for purpose Medium
Benefits of the System:
The list of tangible benefits are as following.
i. Natural Lee will experience more productivity from staff
ii. Operation cost for sales will be much lesser
iii. Better inventory management
iv. Lead time reduction
v. Error reduction in payment faults
The list of intangible benefits are as following.
i. It will increase organizational transparency
ii. Brand value of Natural Lee will increase

12PART A: INITIAL INVESTIGATION
iii. Customer base of Natural Lee will increase
iv. Improved client feedbacks
v. Same reporting according to global standards
Expected Cost:
Task Name Cost
Natural Lee IS Project $18,528.00
Requirement collection and analysis $2,840.00
Find Business Requirements $1,320.00
Find User Requirements $880.00
Create System Requirements $400.00
Define System Scope $240.00
Feasibility study $720.00
Technical Feasibility $240.00
Financial Feasibility $240.00
Organizational Feasibility $240.00
Design $2,000.00
Create System Architecture $328.00
Create UML Diagrams $984.00
Create EER and Schemas $688.00
Coding $4,392.00
Create Interface $480.00
Create Database $288.00
Configure Database $864.00
Create Backend $2,760.00
Testing $416.00
Black Box Testing $208.00
White Box Testing $208.00
Deployment $8,160.00
Host on Server $80.00
Post Maintenance $8,080.00
Cost-Benefit Analysis:
RMO Cost/Benefit
Analysis for CSMS
Total Cost for the project
Planning for
implementation of
18,528

13PART A: INITIAL INVESTIGATION
cleaning
Conduction of cleaning
activity 6270
Total Cost for the project 24798
Year of
Project
year 0 year1 year 2 year 3 year 4 year 5
TOTA
LS
Net economic benefit $0.00
$15,00
0.00
$17,000.0
0
$18,00
0.00
$18,00
0.00
$18,00
0.00
Discount Rate 8% 1 0.9259 0.8573 0.7938 0.7350 0.6806
PV Of Benefits $0.00
$13,88
8.89
$14,574.7
6
$14,28
8.98
$13,23
0.54
$12,25
0.50
NPV of all BENEFITS $0.00
$13,88
8.89
$28,463.6
5
$42,75
2.63
$55,98
3.17
$68,23
3.66
$209,3
22.00
One Time Costs
$24,79
8.00
Recurring Costs $0.00
$1,000.
00 $1,000.00
$1,000
.00
$1,000
.00
$1,000
.00
Discount Rate 8% 1.0000 0.9259 0.8573 0.7938 0.7350 0.6806
PV Of Recurring Costs $0.00
$925.9
3 $857.34
$793.8
3
$735.0
3
$680.5
8
NPV Of All Costs
$24,79
8.00
$25,72
3.93
$26,581.2
6
$27,37
5.10
$28,11
0.13
$28,79
0.71
$161,3
79.12
Overall NPV
$47,94
2.87
Overall ROI = (Overall NPV /
NPV Of All Costs 0.30
Break-Even Analysis
Yearly NPV Cash Flow $0.00
$12,96
2.96
$13,717.4
2
$13,49
5.15
$12,49
5.51
$11,56
9.91
Overall NPV Cash Flow $24,79 ($11,83 $1,882.38 $15,37 $27,87 $39,44

14PART A: INITIAL INVESTIGATION
8.00 5.04) 7.53 3.04 2.95
Project break-even occurs
between years 2 and 3
Use 1st year of positive cash flow to
calculate break-even fraction 2.1395 years
Assumptions:
Apart from what is given in the case study, it has been assumed that deliveryman will
have a payment method that can be used only at the time order has been delivered. The system
will provide different interfaces for different authorization level people. The system will be a
cloud based website. It will be deployed in the cloud so that everyone can access it using web
browser.

15PART A: INITIAL INVESTIGATION
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16PART A: INITIAL INVESTIGATION
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