ISY2004 Project Plan: Admin Change for Max Lionel Realty, Australia

This project plan, developed for the ISY2004 Information Systems Project Management course, focuses on implementing administrative changes within Max Lionel Realty, an Australian property developer. The project aims to enhance customer goodwill and promote ethical standards, aligning with REIV code of conduct. The plan includes an organizational overview, project scope, and addresses limitations. It details a comprehensive communication plan involving various stakeholders, outlining roles and responsibilities for key personnel like the CEO, CFO, and HR Manager. The plan encompasses stakeholder and risk analyses, a risk register, and budget analysis, along with a work breakdown structure. The project adheres to project management principles, monitoring performance, and outlines project closure procedures. The document emphasizes the importance of ethical conduct, communication, and effective leadership in achieving the project's objectives, ultimately aiming to improve customer engagement and strengthen the company's reputation.

ISY2004 Information Systems Project
Management
Implementation of administrative change in Max Lionel Realty, Australia

Table of Contents
ULO1:....................................................................................................................................................3
Introduction:..................................................................................................................................3
Aims and Objective:.......................................................................................................................3
Organizational Overview and background of the project:.....................................................4
Project Scope:.................................................................................................................................4
Limitation of the project:..............................................................................................................4
Communication Plan:....................................................................................................................5
Roles and Responsibilities:..........................................................................................................7
UL03:....................................................................................................................................................9
Stakeholder Analysis:........................................................................................................................9
Risk Analysis...................................................................................................................................10
Risk Register:..................................................................................................................................11
Budget Analysis...............................................................................................................................13
Work Break down Structure............................................................................................................13
UL05:...................................................................................................................................................17
Project Management Principle:.............................................................................................17
Project Performance and monitoring:.................................................................................18
Project Closure.........................................................................................................................18
References........................................................................................................................................20

ULO1:
Introduction:
In recent time, organizations have come to acknowledge the importance of project to enhance
the profitability and productivity at the same time embrace government regulation and
business ethics (Kerzner, 2017). In order to conduct the business effectively and avoid legal
constraint, it is necessary for the organization to know the legal and ethical obligations at
different level of the organization such employment law, contract law and anti-discrimination
legislation (Arce and Gentile 2015).
In this report there is discussion about promoting high standards in professional conduct
within Max Lionel Realty. The report will also illustrate the implementation of new
administrative system by using the project management and project management principle
that includes project planning, budgeting, stakeholder analysis, retrospection and measuring
success.
Aims and Objective:
The aim of the project is to enhance the customer goodwill and satisfy the ethical obligations
which can be achieved by providing information to the agents regarding ethical obligation
particularly within the context of WHS and anti-discrimination legislation. The aim of the
project is to maximize the customer’s engagement and sharing the feedback with clients and
customers to strengthen the reputation for integrity.
Objective:
To promote high standards within the context of professional conduct like Real Estate
Institute of Victoria (REIV).
To inform about the MLR’s commitment to different level of the organization and enhance
values such as client-focus, integrity, team work, active encouragement of excellence and
innovation,
Missions:
To achieve the best returns for the clients and deliver the best client experience.

Vision:
To construct a five year plans to establish the MLR brand- the highest ethical standards
comprising best-in-breed performance for clients.
Organizational Overview and background of the project:
Max Lionel Realty is an Australian property developer founded in 2008. The company is
located at Victoria and famous for following REIV code of conduct. Currently, 100 people
are working within the organization and out of them 80 are licensed real estate agents. The
role and reasonability of the agents in Max Lionel Realty is to promote the properties of the
company and meet the sale and rental targets. They also have to communicate with the client
and engage themselves in investment activities such as land development and property
dealing.
In this scenario, Max Lionel Realty want to enhance the business and its customer base to
establish the good relation with client which can further help to build company’s reputation
and growth.
Project Scope:
By applying modern management strategy and project management, Max Lionel Realty can
guide the work practices and enhance the business prospective. In order to achieve the
mission and vision of the organization there is tremendous role of leadership and
management skills. At the same time role of technology also plays the major role to enhance
the communication between the stakeholders (Meredith et al., 2017). Latest business
technology and information technology can assist the organization to convert the data into
useful information which can be used to enhance knowledge among the employee working in
Max Lionel Realty.
The project has both short and long term implication. Enhancing good relationship with the
customer by using proper communication and feedback mechanism can help the organization
to build the trust and brand value. Promoting ethical values and embracing regulations will
help the organization in building goodwill, reputation and integrity.
Limitation of the project:
Legal and ethical values are mostly used for the benefit of the organization and the
employees. A well-crafted ethical compliance procedure and policy can assist the

organization and people working in organization to make day-to-day decisions and achieve
business goal without losing reputation and venturing into the dark side of the business
practices (Boda and Zsolnai 2016). Promoting ethical aspects can also reduce the chance of
legal constraint and lawsuit.
The major limitation of the project is that it required a comprehensive support of management
in highly effective manner (Su, 2014). The leaders and manger of the organization should
have ability of innovative thinking and effective management and leadership skills. Simply
applying the corporate ethics and bundles of regulations can create the confusion and
dissatisfaction among employees (Walker, 2015). The ethical standards must synchronize the
principles and values of the organization to reduce the confusion. Without creating a high-
performing resource, the mission and vision is difficult to achieve. A casual approach cannot
provide the desired result for the organization. The most important challenge is to understand
the individual role and responsibility to establish the ethical approach and legal values.
Max Lionel Realty deals with the property development, leasing, selling and renting of
properties that often have to face with many unwanted situation from client and other
stakeholders. Therefore, implementing a new administration needs to be updated to reflect the
change without enhancing the extra cost.
Communication Plan:
Communication is the vital aspect of this project. Every stakeholder has their own role and
responsibility to achieve the mission and vision of the organization. Proper communication
plays the vital role in reducing the conflict and misunderstanding during the time of planning,
execution and monitoring of the project (Heagney, 2016). As the task is related with
enhancing the customer goodwill and promoting the ethical standards within the organization,
it is necessary for leaders and mangers of administrative to communicate with the
stakeholders and have a comprehensive plan that share the mission and vision (DesJardins
and McCall 2014).
In order to establish new administration within the organization, the communication plan is
discussed below:

What Targeted
person
Objective When Methods
Project
beginning
All major
stakeholder of
Max Lionel
Realty
Understanding
mission and
vision of the
organisation.
Before
implementing the
administrative
transformation.
Face to face
communication
process such as
meeting, brain
storming and
discussion.
Team meetings Consultants and
Project
members
Building Trust
And share the
mission and
vision with the
real estate
(Eskerod and
Jepsen , 2016).
Weekly Face to face
communication
and digital
communication
like email.
Sponsor
meetings
Top management
of the project
Make effective
decision and
propagate to the
different level of
the organisation.
Monthly basis Face to face
communication
Key
stakeholders
including IT
manager,
budget
managers
Key
stakeholders ,
CEO, and
project
managers
Assessing
individual role
and
responsibilities.
Frequent basis Electronic and
face to face
communication.
Risk
communication
Management
and employees
Assessment of
possible risk and
mitigation plan
(Golini et al.,
2015).
Before
launching of the
project
Group discussion
Manager of the
organization
Project
managers
Discuss overall
project and its
stages.
Throughout the
project
Face to face
communication,
meeting, brain
storming session.

Employees Team leader
and supervisor
Aligning the
mission and
vision with the
progress (Fewings
and Henjewele
2019).
After discussion
the plan
Official meeting,
agenda and formal
communication.
Roles and Responsibilities:
Management responsibilities:
Max Lionel, CEO
CEO is responsible for communicating with the board of directors and board members to
oversee the business. It also includes aligning the business and set the strategic directions,
managing risk, authorizes business transactions.
Riz Mehra, Chief Financial Officer:
Riz is responsible for making financial quarterly statement and budgeting. Riz Mehara is also
accountable for managing budget for cost centers and individual projects. While completing
the financial quarters, the responsibility of Riz is to oversee the budget and assess the overall
monitory aspects.
Kim Sweeney, Operations General Manager
Kim is responsible for daily management and running of the organisation by overseeing the
coordination and structural separations that includes residential, investment centres and commercials.
Kim is also responsible for sponsoring the projects that affects operations. Another role is to work
with the human resources mangers to coordinates with the project and organisational system to
achieve synergy.
Les Goodale, Human Resources Manager
Lee is responsible for managing production capacity and employee’s welfare at Max Lionel Realty.
Lee also needs to coordinate with the projects team and management system such as recruitment,
performance management and induction. Les is also responsible to provide WHS management
system, training and development, risk assessment, reporting and continuous improvement.
Sam Lee, Manager Residential Realty

Sam is responsible for overall management related to residential aspects.
Pat Misfud, Manager Commercial Realty
Pat is responsible for the overall aspects of commercial realty and commercial agent management.
Peter Mitchell, Manager Investments
Peter is responsible for the overall management related to investment realty and also needs to manage
investment agents. Peter also needs to cooperate with the Operation and general management to
ensure investment separation from obligations to commercial and residential clients.

UL03:
Stakeholder Analysis:
Stakeholder register
Stakeholders
Name
Impact Influence What is important to
the stakeholder?
Stakeholders
contribution
Stakeholders block
the project Strategies
Board of
Directors and
CEO Max
Lionel
High High The main importance
of this Stakeholders
is that it accomplish
the takeover of
undertaken project
Max is accountable
and responsible for
strategic direction,
authorization of legal
financial transaction
and managing risks
Lack of active
involvement reduces
the performance of a
project
Monthly
meeting with
the project
manager
Riz Mehra,
Chief
Financial
Officer
Medium High Profitability
associated with
stakeholders
(Maylor, 2010).
Riz is responsible for
making Financial
statement and budget
Lack of information
about budget tools
had an adverse
impact on project
Monthly
meeting with
the project
manager
Operations
General
Manager
Kim Sweeney
High Medium The main importance
of this Stakeholders
is that it accomplish
the takeover of the
undertaken project
effectively by
reducing issues
Kim is responsible
for day to day
executing of
organization and
manage operational
function
The project manager
does not provide the
update regarding
project then
operational
performance is
reduced
Monthly
meeting with
the project
manager
Human
Resources
Manager
Les Goodale
High High Executing the job on
time through
providing a well-
skilled qualified
person
Les is responsible for
the welfare of people
at MLR and
productive capacity
Les can reduce the
performance of the
project by offering
the wrong
information (Curran,
2008)
Monthly
meeting with
the project
manager
Sam Lee,
Manager
Residential
Realty
Medium Low It is important in
context to managing
all the activities
Sam lee is
responsible for
managing all the
activities
MIS dealing
information, as well
as lack of
information, reduces
the performance
Monthly
meeting with
the project
manager
Pat Misfud,
Manager
Commercial
Realty
High High It is important to
manage all
commercial reality
It is responsible to
manage the activities
associated with the
commercial agents
Lack of information
can hamper project
performance
Monthly
meeting with
the project
manager

Peter
Mitchell,
Manager
Investments
Low High It is important to
manage investment
planning
Peter is responsible
for managing all the
aspects of investment
reality
Lack of information
can hamper project
performance
Monthly
meeting with
the project
manager
Risk Analysis
Risks analysis resister for MAX Lionel Reality
Risk Identification Assessment Response Monitoring and Control
Referen
ce
Event Cause Effect Probabili
ty
Impa
ct
P
x
L
Strate
gy
Trigger Action Responsib
le person/s
Review
Frequen
cy
Statu
s date
and
gener
al
notes
1 Ineffective
communicat
ion
approach
Insufficient
communicat
ion
strategies
created
among
workers due
to lack of
communicat
ion plan.
Project
is not
execute
d on
time
and
budget
also
increase
d
4 3 1
2
Mitiga
te
In the
process of
project
planning,
the project
manager
needs to
implement a
better
communicat
ion plan
Conduct
weekly and
regularly
meeting
with
supervisors
and regular
update
communicat
ion plan
Project
manager,
Managem
ent
Weekly
2 Lack of
skills of
professional
This is due
to lack of
experience
of
professional
in delivering
clear
communicat
ion of legal
obligation
Project
is not
execute
d on
time
and
budget
also
increase
d
5 4 2
0
Mitiga
te
Failure on
part of
human
resource
management
during the
recruitment
process
To
overcome
this strategy
human
resource
management
needs to
recruit the
well
qualified
and skilled
professional
person.
Human
resource
managem
ent and
project
managem
ent
weekly

3 Lack of IT
skills and
knowledge
This is due
to improper
training and
developmen
t program
by the
management
Project
executio
n is
failed
and not
complet
ed on
time
and
budget
(Kaplan
&
Mikes,
2012).
5 5 5
2
Mitiga
te
Failure to
deliver
technical
skills and
knowledge
to team
members
The project
manager
needs to
implement a
computer
training
program to
employees
HR,
project
managem
ent
Monthly
4 Lack of
planning in
context to
the
allocation of
responsibilit
ies and roles
This is
because of
the improper
communicat
ion plan and
lack of
assigning
the roles and
responsibilit
ies (Kimura,
Antón, &
LeThi,
2010).
Project
executio
n is
failed
and not
complet
ed on
time
and
budget
4 4 1
6
mitiga
te
The project
might fail
due to
inexperience
staffs
members
and lack of
allocation
skills in
regards to
roles and
responsibilit
ies
The project
manager
needs to
focus on the
identificatio
n of the
skills
needed to
allocate the
roles and
responsibilit
ies and
implement
high quality
of planning
process
Project
manager
Quarterl
y
5 Establish
unrealistic
project aim
and
objective
The aim and
objective of
the project
might not be
established
properly.
Project
is not
execute
d on
time
and
budget
also
increase
d
4 5 2
0
mitiga
te
Lack of
forecasting
and
planning on
part of the
project
management
To reduce
these risks
by the
project
manager and
management
needs to
focus on
proper
planning
and meeting
Managem
ent and
project
managem
ent
Quarterl
y
Risk
Register:
Level of
Impact
Very High
Lack of IT
skills and
knowledge
High
Lack of
planning in
context to the
allocation of
responsibilities
and roles
Lack of skills
of
professional,
Establish
unrealistic
project aim
and objective
Moderate
Ineffective
communication
approach
Low
Very Low
Likelihood Rare Occasional
Somewhat
Frequent Frequent Very Frequent
Likelihood of occurrence