This project charter outlines a project undertaken by Max Lionel Realty (MLR) to address ethical and legal obligations within the real estate sector. The project aims to enhance customer satisfaction and build goodwill by informing agents about ethical codes and legal requirements, promoting professional conduct, and ensuring clients and potential tenants are aware of MLR's commitments. The project addresses issues where clients may be mistreated or disadvantaged in real estate deals, aiming to protect them from financial losses. Key deliverables include a project charter, Gantt chart, and a design document. Stakeholders include the Board of Directors, CEO, CFO, General Manager, and various managers. Resources needed encompass a dedicated room, computers, software, templates, electricity, and internet access. Potential risks involve client failures to provide information, agent communication breakdowns, and network failures. The project's success hinges on client feedback regarding issue resolution within ethical and legal frameworks. The project is unique and has no dependencies on similar programs.