ISY2004 Project Management Project Charter: Ethical Obligations

This project charter outlines a project undertaken by Max Lionel Realty (MLR) to address ethical and legal obligations within the real estate sector. The project aims to enhance customer satisfaction and build goodwill by informing agents about ethical codes and legal requirements, promoting professional conduct, and ensuring clients and potential tenants are aware of MLR's commitments. The project addresses issues where clients may be mistreated or disadvantaged in real estate deals, aiming to protect them from financial losses. Key deliverables include a project charter, Gantt chart, and a design document. Stakeholders include the Board of Directors, CEO, CFO, General Manager, and various managers. Resources needed encompass a dedicated room, computers, software, templates, electricity, and internet access. Potential risks involve client failures to provide information, agent communication breakdowns, and network failures. The project's success hinges on client feedback regarding issue resolution within ethical and legal frameworks. The project is unique and has no dependencies on similar programs.

Running head: PROJECT MANAGEMENT
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Name of the Student:
Name of the University:
Author Note:

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Table of Contents
Project Charter.............................................................................................................................2
References..................................................................................................................................5

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Project Charter
Project
snapshot
Name of project: Building and satisfaction of customers regarding
ethical and legal obligations.
Project purpose:
Max Lionel Realty is a real estate company having the primary objective of building up the goodwill related
to that of the customer as a measure of satisfying the legal as well as the ethical obligations that are being
faced by the customers (Kerzner, 2017). The goals or the primary objectives for this specific project are as
follows,
i) The procedure for informing all of the agents related to all the
existing legal as well as ethical obligations along with the
inclusion of the standard of codes related to that of the conduct,
which is specifically followed by this organization.
ii) Promotion of the high standards related entirely to the
professional code of conduct.
iii) Informing the clients along with that of the tenants as well as
the potentially active tenants regarding the commitments
belonging to that of the MLR’s.
iv) Achievement of the employees as well as of the client for the
buy-in regarding the initiative.
The project has been undertaken for a simple reason, that is there arise
situations when the clients are either mistreated or are presented with
deals taking place within the field of real estate resulting in the fact that
the client ends up on the losing side (Meredith, Mantel and Shafer,
2017). The losses incurred by the client is either in cash or in case of
properties. Hence, to overcome such conditions faced by the clients,
MLR has taken this opportunity to help the clients and in turn increase
the goodwill of the customer, which in turn will increase the base of the
customer for the organization instead (Schwalbe, 2015).
Deliverables with timeframes
Project Management Deliverables
(Fleming and Koppelman, 2016):-
The major project deliverables for the
project include:
A completed Project charter document
A Gantt Chart
A completed and signed-off Design
document
the details related to the
Stakeholders
The stakeholders of the project related to
the MLR organization has been specifically
related to the organizational chart while
implementing the program proposed
(Heagney, 2016). These are,
i) Max Lionel- Board of Directors and
Chief executive officer
ii) Financial Officer- Riz Mehra

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implementation of this specific program iii) General Manager of Operations- Kim
Sweeney
iv) Manager of Human Resources- Les
Goodale
v) Residential Realty Manager- Sam
Lee
vi) Commercial Realty Manager- Pat
Mifsud
vii) Investments Manager- Peter Mitchell
Resources
The specific resources, which are
being needed within this project
that has been undertaken and
proposed by the MLR for the
common people of undergoing the
ethical as well as legal obligations
have been mentioned below (Wu
and Kou, 2016),
i) Access to a specific room
for carrying out the
program
ii) A number of computers for
the employees required for
the handling of the clients
and the issues faced by
them.
iii) Specific software along
with the inclusion of
specific information
systems for the carrying
out of the program
proposed by the MLR
organization.
iv) The specific templates that
need to be filled by the
client in order to deal with
the issue of the client
belonging entirely to the
problem of the customer.
v) Proper facilities related to
that of the electricity.
vi) Provision of unlimited
internet for the
organization to be in
contact with the online
portals as well as to be in
contact with the client to
Risks
The specific risks related to that of
the proposed project regarding the
implementation of the new program
to deal with the ethical as well as
the legal obligations that are being
faced by the clients within the
related field of real estate (Jensen
and van der Voordt, 2016). These
are,
i) Failure of the client to
provide with all the
necessary details related to
the issue they have currently
fallen into hoping to have a
rescue by the program held
by the MLR organization.
ii) Failure of the agent to have
a proper communication with
the client, which can result in
missing out of relevant
information that can turn out
to be important and
beneficial for the case to be
in the favor of the client.
iii) Failure of the network,
resulting in the breakage of
some important processes
being carried out online by
the agent, or can even refer
to situations where the agent
is communicating with the
client over the internet
resulting in the breakage of
the information being carried
out.

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have a better view over
the issue and solve it in no
time.
Interdependencies
The project that has been proposed by
the MLR organization is entirely based
upon the resolution of the ethical as well
as legal obligations, which are faced by
the clients in the field of real estate
(Prakash, Ambekar and Patyal, 2017).
Such a program that has been placed
forward in entirely unique having no
relation or dependency upon any of the
existing programs similar to this kind.
Success criteria
The success of the project is entirely
dependent upon the feedback of the
clients related to the issues that are
being solved by the agents. All of the
issues that are being brought to the
MLR organization, and then dealt with
the same issues related to the field of
real estate. All of the issues are
completely related to the ethical as well
as the legal obligations of the issues
that are faced by the client within the
field of real estate.
Hence, the success criteria is
moderately achievable as relating to the
steps taken towards the aim or primary
objective of the program.
Project Title: Program for ethical or
legal obligations in real estate.
Project Client: (To
be filled by the
student)
Date: (To
be filled
by the
student)
Version:
(To be
filled by
the
student)
Project Sponsor:
(To be filled by
the student)
Project
Manager: (To be
filled by the
student)
File Name: (To be filled by
the student)
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References
Fleming, Q.W. and Koppelman, J.M., 2016, December. Earned value project management.
Project Management Institute.
Heagney, J., 2016. Fundamentals of project management. Amacom.
Jensen, P.A. and van der Voordt, T. eds., 2016. Facilities management and corporate real
estate management as value drivers: how to manage and measure adding value. Taylor &
Francis.
Kerzner, H., 2017. Project management: a systems approach to planning, scheduling, and
controlling. John Wiley & Sons.
Meredith, J.R., Mantel Jr, S.J. and Shafer, S.M., 2017. Project management: a managerial
approach. John Wiley & Sons.
Prakash, A., Ambekar, S. and Patyal, V.S., 2017. Concepts and philosophy of risk
management in real estate industry. International Journal of Management Concepts and
Philosophy, 10(2), pp.130-146.
Schwalbe, K., 2015. Information technology project management. Cengage Learning.
Wu, W. and Kou, G., 2016. A group consensus model for evaluating real estate investment
alternatives. Financial Innovation, 2(1), p.8.