ISY2004 Project Charter: Max Lionel Realty Program

This project charter outlines a program for Max Lionel Realty, aiming to enhance customer goodwill and ensure compliance with legal and ethical standards. The project includes deliverables such as meetings with agents, employees, and tenants, all within a 30-day timeframe. The project charter details stakeholder roles, resource allocation, and potential risks, including agent and tenant disinterest. Success is measured by the development of customer goodwill and adherence to legal guidelines. The project is dependent on the success of previous projects and requires validation with a legal professional. The charter includes a budget of $15,000 and emphasizes the need for efficient resource management. The document also includes a bibliography with relevant references.

Running Head: PROJECT MANAGEMENT
Project Program for Max Lionel Realty
Name of the Student
Name of the University

1PROJECT MANAGEMENT
Project Charter
Name of Project: Max Lionel Realty
Project Purpose: To build customer goodwill and satisfy legal and ethical obligations
Deliverables with Timeframes
WBS Task Name Duratio
n Start Finish Predecessors
0 Project Program for
Max Lionel Realty 30 days
Tue
15-10-
19
Mon 25-
11-19
1
Conduct Meeting
with the Agents
Regarding the Ethical
and Legal Guidelines
10 days
Tue
15-10-
19
Mon 28-
10-19
2
Conduct Meeting
with Employees
Regarding Updated
Standards for
Professional Conduct
10 days
Tue
29-10-
19
Mon 11-
11-19 1
3
Conduct Meeting
with Tenants of the
Properties
10 days
Tue
29-10-
19
Mon 11-
11-19 1
4
Client and
Employee Buy-In
Achieved
10 days
Tue
12-11-
19
Mon 25-
11-19 3,2
The above table shows the main deliverables of the
project along with an estimated timeline. As per the
estimation, the project is expected to be completed
within 30 working days and each deliverable
mentioned is expected to take 10 days for
completion.
Stakeholders
Board of Directors Provide support to the
project
CEO Supervise project
progress
Chief Financial Officer Manage and allocate
project funds
Operations General
Manager
Controlling operations
related to the project
Human Resources
Manager
Management of human
resources in the project
Manager Residential
Realty
Manage residential
realty properties
Manager Commercial
Realty
Manage commercial
realty properties
Manager Investments Procure investments
for the organisation
Resources
The total budget for the project is $15,000 within
which, the entire program needs to be completed.
The budget will be evenly distributed to the team
members who will need to procure resources
Risks
1. Agents may not be interested in the project as
they have confidence and are aware of the existing
legal and ethical guidelines related to realty
business. They may consider the program to be a

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required for presentation and meeting conduction.
The budget will also include facilities and
amenities to be provided to the participants in the
meeting. Since the budget for the project is fixed,
the teams need to ensure this limit is not exceeded
and must make all the arrangements including
purchasing or renting resources within the budget
allocated to them.
waste of time and will not participate in any of the
meetings. This will cause significant negative
impact on the project as a whole.
2. Tenants may not show interest in the project
because they have existing concern that sufficient
information and updates are not provided to them.
In addition, they also may not want to participate in
a program that is apparently based on the internal
affairs of the company and does not interest its
clients.
3. Selection of team members for the project might
be risky because the members from the pool may
decide that this will be an extra work load and may
refuse to participate in the project.
Interdependencies
This project program is dependent on various other
factors like the satisfaction of the tenants, interests
of the agents and other stakeholders and others.
The project will depend on the success of the
previous projects conducted by Max Lionel Realty.
Success Criteria
The main success criterion for the project is the
development of customer goodwill. Moreover, the
project also looks to ensure fulfilment and
compliance with the legal and ethical guidelines of
realty business. Validation with a legal professional
is required to ensure the legal and ethical guidelines
are fulfilled.
Project Title:
Program to build customer goodwill and satisfy
legal and ethical obligations
Project Client:
Max Lionel Realty
Date: PLEASE FILL
Version: 1.1
Project Sponsor: Project Manager: File Name: Page x of y

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Real Estate Institute of
Victoria
PLEASE FILL,
Ace Consultants
PLEASE FILL

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Bibliography
Huemann, M., Keegan, A. and Turner, R., 2018, September. Human resource management in the
project-oriented organization. Project Management Institute.
Kliem, R.L. and Ludin, I.S., 2019. Reducing project risk. Routledge.
Martens, M.L. and Carvalho, M.M., 2017. Key factors of sustainability in project management
context: A survey exploring the project managers' perspective. International Journal of Project
Management, 35(6), pp.1084-1102.
Samset, K. and Volden, G.H., 2016. Front-end definition of projects: Ten paradoxes and some
reflections regarding project management and project governance. International Journal of
Project Management, 34(2), pp.297-313.