ISY3001 E-Business Systems: P2P Model Analysis - PwC vs Deloitte

This case study provides a comparative analysis of PwC and Deloitte's websites within the context of the Peer-to-Peer (P2P) e-commerce model. It begins by introducing the P2P model and its relevance to financial service providers in Australia, focusing on PwC and Deloitte. The analysis assesses various attributes of each website, including URL relatability, ease of finding information, user reassurance, security measures, accessibility, language support, and customization options. Each attribute is rated for both PwC and Deloitte, highlighting their strengths and weaknesses. The study concludes with a comparison of the two websites, ultimately providing insights into how each company leverages its online presence to achieve its business goals. Desklib provides access to this and other solved assignments for students.

Running Head: E BUSINESS FUNDAMENTALS AND SYSTEMS
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E BUSINESS FUNDAMENTALS AND SYSTEMS

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Executive Summary
PWC also known as the Pricewaterhouse Coopers is a multinational professional service
which is actively operated in the Australia. It is considered to be the second largest services
in the world. The PwC is having a network of across the 160 countries at 744 locations in
association with 236000 people. The company’s current revenue is US$37.7 billion in the
financial year 2017 (PwC, 2017). On the contrary Deloitte is the company which is engaged
in the business of providing the financial services with the team of 263900 employees in the
financial year 2017 (Deloitte, 2018). Both the companies are in constant competition of each
other and in motion of the same the report outlines the various factors and the attributes for
the purpose of the analysis along with the analysis of the P2P model and its alignment with
the businesses and the websites chosen (Zimmermann, Angerer, Provin, and Nault, 2018).

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Table of Contents
Executive Summary...................................................................................................................1
Introduction................................................................................................................................3
Alignment of P2P.......................................................................................................................4
Principal goals............................................................................................................................4
Attributes, assessment and Rating..............................................................................................5
Comparison and Recommendation..........................................................................................14
References................................................................................................................................15

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Introduction
The individual consumer is finding different ways to meet the needs through the use of the
ecommerce models and with the help of these models different services can be provided to
individuals. The different types of the business models are B2B, B2C, P2P, and C2B (Veit, et
al. 2014).
Talking about the P2P eCommerce models websites provide a platform to consumers to sell
their products to the other type of the consumers. Under the P2P commerce model the
website provides the platform with the numerous characteristics and allows the seller to
become the consumer of the other products. These websites usually make money by charging
the commissions or through the advertisements and the examples include the P2P market
place for Example OLX, Letgo. In terms of the financial services in the Australia, there are
numerous websites which provide the accounting and the financial advisory services (Turban,
et al. 2017).
The name of the business is PwC and Deloitte and the two selected websites are
https://www.pwc.in/ and https://www2.deloitte.com/au/en.html and the screenshots of the
homepage is determined below.
(Source: Deloitte, 2018)

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(Source: PwC, 2018)
Alignment of P2P
The chosen business model is the Person to Person model where the services are being
catered to each other and the buyers are the sellers and the sellers are the buyers. Moreover,
these two websites completely fit within the selected model as both the websites facilitates
the assurance and the advisory services as well as the tax services (Shi, Li, Bao and Zhang,
2016). Apart from this the risk advisory services, legal and the actuarial services are also
provided by the above business.
Principal goals
The principal business goals of the business are to provide the services in the different sectors
and to cater the numerous consumers and the clients form across the world. Deloitte member
firms offer the services in the following functions along with the specification of the country.
The services provided by the Deloitte organisation are the facilities of the audit, consulting,
financial advisory, tax and legal and the GovLab (Tohmatsu, 2013). When compared to the
PwC the facilities it delivers to its clients are Assurance, Advisory and the income tax filings.
Moreover due to its wide range of size PwC is able to contribute data analysis to a wide range
of areas (PwC, 2017).

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Attributes, assessment and Rating
Particulars PWC Deloitte Rating Pwc Rating
Deloitte
How does the
website URL relate
to the business name
Price Waterhouse
Coopers was
merged with
Coopers and
Lybrand written in
the lower case w
and the camelcase
C. (Pwc, 2018).
In 1989, Deloitte
Haskins and sells
amalgamated with
Touche Ross
forming the
Deloitte and
Touche and
operates un the
name of Touche
Ross in Australia
3 3
How easily is the
website found using
general internet
search engines (e.g.
Google, Ask,
AltaVista, Bing,
Yahoo!)?
The website is
easily found and
available along
with the relatable
information.
Easily availability
of the website
(Tohmatsu, 2013).
5 4
Does the website
give me all the
organisational
information a user
could reasonably
require?
Yes, when
compared to the
Deloitte, PwC has
the bold visibility
of all the facilities
it caters to the
needs of the
clients.
The new products
and the solutions
and the
technological
Yes in comparison
to the PWC,
Deloitte website
provides the
information
regarding the mini
description of the
business, the
location and the
globally situated
offices around the
world. Apart from
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E BUSINESS FUNDAMENTALS AND SYSTEMS 7
solutions that is
important for the
business
challenges.
The PwC also
features the legal
aspects and the site
map is also
provided (Pwc,
2018).
this the contact
information and
the opportunities
for the upcoming
jobs and the career
information is
displayed on the
right tab (Deloitte
office, (2018.
Are requirements to
provide a user’s
(personal or
sensitive)
information
appropriate
Yes in case of the
PwC the
information is
appropriate.
Yes, in case of the
Deloitte to an
extent the
information is
appropriate and are
subject to change
with the changes in
the rules.
4 5
How well does the
website reassure
users about the
security and use of
their information?
For the purpose of
the security
purposes the
website has an
additional word
before the URL in
the form of https.
In terms of the
security the
Deloitte is also
offering the same
security protocol
and has provided
all the legal aspects
and the terms of
use.
5 5
How well does the
website foster user
trust in the
organisation?
The trust of a user
is built through the
ease and the time
saving facilities
provided by the
organisation in the
form of a website.
Deloitte on the
contrary builds the
trust by giving the
opportunities to the
users to be more
responsive and
provide the
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PwC fosters the
facilities through
the service section.
The major
difference between
the website of the
Deloitte and the
PwC is the critical
components are
featured in the
front tab in PwC.
personalised
services with
different tabs and
logos. The tabs are
also categorised in
the form of the
consulting
services, risk
advisory audit,
economics and
assurance services.
The service tab is
featured below the
entire list of
categories in case
of Deloitte
How well does the
website address
legal issues
associated with use
of the website or
engagement in
transactions?
The legal issues
are addressed by
the company
within every
fortnight but yet
the information
provided is not the
responsibility of
the PwC. The
transparency is the
key reason of why
the PwC website is
not reliable and the
users shall consult
the PwC
professional. Apart
from this there is
the third party
The website is in
the fulfilment of
the laws and the
regulations and
there are certain
areas of the
website which are
covered by the
personal
information. Each
department of the
Deloitte has its
own security
policies and in
comparison to the
PwC the data on
the Deloitte is most
secured and they
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links associated
with the PwC, the
PwC has no
control over
it(Pwc, 2018).
are applicable to
the Australian
Privacy Principles
contained in the
Privacy Act 1988
(Wei and Stata,
2017).
How well does the
website provide for
the accessibility
needs of users?
The concept
focuses on
enabling the users
to have the
features being
accessed with the
help if easy design
and operating
design of the users
(Henry, Abou-
Zahra and Brewer,
2014). The website
of the PwC starts
with the word
explore which
attracts the
customers and
builds the thought
process in the
mind and allows
the client to not
only access the
services provided
on the website but
also to get a
knowledge of the
industries availing
In case of the
Deloitte
company’s website
the accessibility
needs of the users
are satisfied with
the full
transparency and
the website is
designed more in
the modern way as
compared to the
website of the
PwC. The best
feature of the
website of the
Deloitte is its
individual tabs
which play a major
role in helping the
client’s reach at the
right platform
without wasting
much time
(Aizpurua, Harper
and Vigo, 2016).
The accessibility
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the facilities to
have a cross
comparison.
Moreover the
company’s website
is also attractive
due to the bold red
colour with a
combination of the
white.
statement is also
issued on the portal
which is missing
on the PwC
website.
How well does the
website address the
language or cultural
needs of users?
The language
accepted by the
PwC is global and
simple English.
In terms of the
language the
Deloitte provides
the better services
by providing the
option of the
change in the
language according
to the change of
the location.
2 5
Does the website
contain all the
product information
that a user could
reasonably require?
Yes, after
analysing the
website of the
PwC company all
the necessary and
the relevant
information are
disclosed on the
website in the form
of the headings
namely industries,
services,
publications and
the general
In term of the
information and its
disclosure on the
website and the
portal, Deloitte is
also well designed
and all the latest
information and
the reports are
available. Besides
that the feedback
option is a plus
point in case of the
Deloitte which
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information of the
company which
involves a lot of
information about
the innovation, the
environmental
policy and the
press room news
and a lot more
(Wang, et al 2017).
enables the users to
prove the instant
feedback to the
company to
resolve their query
(Ismailova, 2017).
Does the website
allow all the
customisation (user-
managed features)
that a user could
reasonably expect?
In comparison to
the Deloitte the
auto select of the
location feature is
missing and this
makes the time
consuming for the
clients if they wish
to get a look on
other countries
perspective for the
purpose of the
decision
making(Pwc,
2018).
In case of the
Deloitte the major
customisation is
the location wise.
Otherwise the
website allows the
customers to get an
easy access of all
the features
(Warren and
Warren, 2016).
2 5
How well does the
website personalise
the experience for
users?
The website
personalises the
experience by
giving them the
colourful and
picture based
designs to operate
and connect.
This website is
relatable in all
sense and it gives
the simpler look
and scroll.
4 4
Does the website Yes there are lot of Under this scenario 4 5