ISYS316 Business Process Modelling: Analysis of Finance Company

This report provides a comprehensive analysis of business process modeling (BPM) within the context of the Reliable Finance Company (RFC), focusing on enhancing its operational efficiency and strategic growth. The report summarizes a prior assessment, detailing the creation of a BPM for the company's system processes, including payment, delinquency, and settlement. It delves into the application of Enterprise Architecture (EA) to harmonize business processes and integrate IT capabilities, emphasizing the alignment of IT decisions with organizational goals. The analysis includes discussions on collaborative business strategies, highlighting the importance of clear objectives, teamwork, and open communication, while also addressing potential limitations such as leadership conflicts and goal divergence. Furthermore, the report explores the role of Business Intelligence (BI) in transforming data into actionable insights, enabling informed decision-making and improved customer relationship management. Collaborative Intelligence (CI) is presented as a means to enhance existing systems by integrating AI mechanisms and ensuring ethical conduct. Finally, the report touches on the importance of a quality assurance framework to test the variables in the development agenda and ensure they meet the estimated goals. The report highlights the critical need for RFC to adopt these strategies to support its expansion plans and maintain a competitive edge.

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Reliable Finance Company Business Process Model
Name
College/ Affiliate

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1. Summarize your Assessment 2 - Create a BPM for the system process

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2. What do you mean by Enterprise Architecture (EA)? Discuss how EA can be applied to the
Case Study by discussing how
The main role of enterprise architecture is actually to harmonize all the business
processes and design that is destined to link up as many business units as possible for a special
relationship It is also involved in the act of bringing the resources into the full light of what is
needed in each and every part (Anon, n.d.). It becomes imperative to have a clear direction on
how each and every facet that should consist of the EA comes into reality. It helps in the
development of software and other power systems that are needed by the organization to realize
all the mammoth goals it has in relation to what is expected in the long run. Incorporation of all
the Information Technology capabilities in this powerful plan makes the processes easier to be
connected and completed within a little time off. All the processes and the strategies set up by a
company all fall under this segment and it has the power to be able to pull all the resources as
possible so that everything goes on as desired. There are so many factors that are included in the
EA which are important to any organization; it houses all the processes that a business may have
in mind that defines the scope of the entire system of operations. Outlines the manner of
information that is found in the organization, how should this information be realized by the
management and also how can it be accessed whenever it is needed to be used by the
stakeholders.
It coordinates all the available software systems that may be in the company, by stating
what each and every application should do and the relevant places of existence. This makes the
implementation of the IT-related decisions very easy as far as the management is concerned. The
enterprise Architecture lies at the very foundation of all the true aspects that are needed to be
included in the organization, being there it provides room for the expansion of business plans and
objectives. Whenever there are need and change in any of the organization's structure, it remains
fundamental to realign the basic architecture to accommodate the changes realized. There is great
featuring that the same architecture sets in terms of demonstrating both the internal and external
components of the business environment. All the needed aspects fall in place in the general laid
out structure. There exists a very delicate sympathy between BPM and the Enterprise
Architecture both of these are tools that are needed in the real practice of modelling where each
of them is interdependent on one another. BPM is a basic modelling tool that forms the

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foundation for all other modelling tools. Whenever the Enterprise Architecture is put into terms a
more integrated form of modelling which provides a polymorphism between the BMP and EA
proves the existence of powerful capabilities that exist in this perspective.
BPM modelling is a bit simpler in terms of how it represents the processes and limited to
some aspects. Especially from the Payment system provided, BPM provides a basic of laying of
the Enterprise Architecture that is intended to parade the detailed information about the process.
Whenever there is upgrading in the enterprise architecture, there is exponential growth and the
mirroring of the processes that are performed in the background structures. There is a special
natural inclination between the two aspects identified in this section. Value streaming model is a
very important component in the business for it improves the real value in the entire enterprise
operations. It provides a path through which the creation of the business products right from the
initial stages to the time the same time the clients receives the output. The values streaming
model provides a culture where the customers can express their mind and increases their esteem
as they interact with the organization.
3. Based on your BPM diagram discuss
 From the BPM diagram, there are these segments: payment, Delinquency and settlement.
 Business entities in the BPM are, customers, branch and home office
 The status of each of the entities changes when the Delinquency system is updated
 Some of the attributes that are there include, customer ID, Voucher Id
 Payment can be made through the following ways; either through mail payment or through
cheque, cash order
 The size of the BPM model is 21-50, meaning it is testable and can be analysed with minimal
challenges.
4. In regard to the Collaborative Business, what are your suggestion for the following
In order to come up with a clear collaborative environment, there several things that
needs to be put in good terms. It is necessary for the designer to have the motto and the driving
forces that brought into action the company named in the case study (Ask, 2013). The expected
outcomes at the end of it should be clear. Establish several teams who should work in harmony
with one another and define parameters that help the environment. Finally, team members should
be encouraged to interact with each other.

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There are some limitations that attend the collaboration which is briefly outlined here. Some of
the challenges are key in determining what direction any company can take. There is a danger of
having too many people competing to lead each other. As in the case of the case study, there are
so many personnel who may be tempted to do so. Another problem that is likely to crop up is
that the members in each of those groups can choose to have their own way of doing things,
these conflicts in the grand agenda of the collaboration which retards the goals.
5. In regard to Business intelligence
BI is a very critical technological development that is important in any organization that
helps the business organization to move her operations to reality by transforming them into ideas
that can be understood far and near (Spruit and de Boer, 2014). All the underlying circumstances
including the systems installed as well as other processes are converted into a form that can be
visualized into the business structure (Anon, n.d.). Through this, it helps the organization to have
a summarized report in form of so many presentation formats which are not limited to graphs,
charts and tables to make the clients have the real picture of the organization (Prem and Karnan,
2014). Through the Business Intelligence, data that is needed in the process of analysing how the
business behaviours and the waves through which the business is undergoing, it does not
necessarily give a direction to the management but through this it can make an informed decision
(Anon, n.d.). In the consideration of the case study given of the premise, there are so many flaws
that are pointed out in the real analyses, BI is able to ensure that all the processes that experience
delays in their operations are focused and they are clear. There is a long process right from when
the client pays the loan until it is updated, this process has been seen to be very challenging in
the realization of the objectives of the company (Mice from the Collaborative Cross (CC)
resource as models of Ebola viral infection, 2014). The changes and the deviations that are often
witnessed between different systems within an organization make the entire system short of
fulfilling the desire of the management.
Through this tool also, the company can be able to monitor how their different clients
behave and respond towards all the offerings they have had in their services. This improves
customer relationship and it is expected to raise the experience towards a positive direction that
is in the field. Through BI the company will be able to measure and gauge the capabilities that
the products they have sold to their clients (McNamee and Moscheta, 2015).

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Through this analysis, they are able to mobilise their products depending on the analysis
they have seen through the tool given out. In the case given above, it takes a lot of time in the
informing the clients of their conditions of the loans which delay all the processes that are
included, but when Business intelligence will be used, it will be easy to educate them because
most of them are farmers and through public campaign mechanisms in this practice improves the
operations (McBride, 2015). There so many offices and branches elsewhere in this company, it
takes a lot of time, especially in the event when the company and the management plans to
expand these operations in very many places, business intelligence will ensure that web-based
system has been instituted to help coordinate all those processes without necessary going to each
and every office (Brodzinski et al., 2013). In simple words, business intelligence will ensure that
the company makes strides that they might have not otherwise made had they not the mind of
adopting the same technique.
Collaborative intelligence is a new development in the management of business
organizations that plays a key part in improving the overall production goals of any organization.
It is an integration of the business intelligence as a tool in the analysing the trends in marketing
of information and the other artificial intelligence mechanisms that are practical in ensuring that
all the aspects have been put in place (Goldberg, 2019). Especially in the systems that are already
working in the organizations, it remains a powerful thing for any organization to get clearly what
are the demands of its processes. The CI aims to solidify the normal operations that are involved
in the basic set up of operations. The efficiency through which an organization can be able to put
in place, upgrading the human view of the working system and finally the output to be more
compelling than before (Epstein, 2015). In the case study given for the company, collaboration
Intelligence is to be applicable in various ways, the system that has been outlined seemed weak
to contain all the process of the loan management, the issue of integrity of data running in the
system becomes a great issue of concern, as a result it may affect the way the operation is
intended to be performed, it promises security of the data moving within the systems (Business
Intelligence in Healthcare Industry, 2015). Another good thing that some of the tools in the
collaborative intelligence will have on the systems put in place is actually ensuring that all the
ethical codes of conduct have been adhered to. It will help the company to be current in terms of
the services they are offering thus ensuring that it meets all the milestones set forward (Dobrin
and Bondrea, 2014).

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When talking about quality assurance framework, it is a plan that is tasked by an
organization to be able to test all the variables in the development agenda and prove whether
they can meet all, the estimated goals (Dilshad, 2017). The main aim of this practise is to ensure
quality is the end goal at the end of it all. In our case study, the different systems that are in
operations must be tested under a clean phase where the intended objectives are measured by the
output they produce (de Man and Luvison, 2019). These outcomes should be analysed and
therefore measured by what is expected to produce the quality services in the organization.

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References
Anon, (n.d.). Enterprise Architecture - EA - Gartner IT Glossary. [online] Available at:
https://www.gartner.com/it-glossary/enterprise-architecture-ea/ [Accessed 2019].
Anon, (n.d.). Enterprise Architecture Tools: Overview of enterprise .... [online] Available at:
https://www.capstera.com/enterprise-architecture-tools/ [Accessed 2019].
Anon, (n.d.). What is enterprise architecture? A framework for .... [online] Available at:
https://www.cio.com/article/3313657/what-is-enterprise-architecture-a-framework-for-
transformation.html [Accessed 2019].
Ask, U. (2013). Business Intelligence Practices. International Journal of Business Intelligence
Research, 4(2), pp.1-18.
Brodzinski, J., Crable, E., Ariyachandra, T. and Frolick, M. (2013). Mobile Business
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Business Intelligence in Healthcare Industry. (2015). International Journal of Science and
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Dilshad, M. (2017). Collaborative Learning Environment. Archives of Business Research, 5(10).
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Epstein, S. (2015). Wanted: Collaborative intelligence. Artificial Intelligence, 221, pp.36-45.
Goldberg, K. (2019). Robots and the return to collaborative intelligence. Nature Machine
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McBride, N. (2015). Virtuous Business Intelligence. International Journal of Business
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