ISYS630 Inshore Insurance Ltd (IIL) Business Analysis & IT Upgrade

This report presents a business analysis of Inshore Insurance Ltd (IIL), an Australia-based insurance company, focusing on an IT system upgrade project. The existing Risk Analysis Product (RAP) application faces challenges in accurately determining the timing and location of events, leading to miscalcu...Read More

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Report on Business Analysis of Inshore Insurance Ltd (IIL)
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Report on Business Analysis of Inshore Insurance Ltd (IIL)
Executive Summary
Purpose of the project is to analysis the business change that may take place while improving
the already existing IT system. The company is an insurance service and product provider
based in Australia. It is one of the biggest Insurance Company. It not only provides the
services but also manages the sale of the product thru self, online through brokers. The
company is dedicated to provide world class service to the clients. The company is a world
class service provider and also at the same time it take care of the data collected. The data
security is a major concern for the company. The company has already existing IT service
system that make the best outcome of the data collected for the claim and payment. The
company has make a project analysis for updating the already present IT system as it is not
competent according to the requirement of the company. Thus the change management that
the company has to look and the project cost and other factors that may cause a company to
take into consideration. The project discussed how the company has made the process
completed while taking everything in consideration.

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Report on Business Analysis of Inshore Insurance Ltd (IIL)
Table of Contents
Introduction................................................................................................................................3
The Scope boundaries while launching the IT Improvised Product......................................4
Stakeholder Analysis- Objectives and business Requirement...................................................5
A plan for Quality Assurance testing:........................................................................................7
Factors reviewed by the internal stakeholder.........................................................................7
Change Management:.................................................................................................................8
Analyses of the Gannt Chart:.................................................................................................9
The work break down structure:............................................................................................9
Critical paths (According to the Network chart):.....................................................................10
The cost Analysis:....................................................................................................................11
Conclusion................................................................................................................................11
Reference:................................................................................................................................13
Appendix..................................................................................................................................15

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Report on Business Analysis of Inshore Insurance Ltd (IIL)
Introduction
The project analysis is done for the company Inshore Insurance Ltd (IIL). It is an
Australia based company and the head office is in Sydney. The company is a huge
establishment with a total asset of 1 billion as of now. The main work of the company is to
sell General and Accidental Insurance services to the policy holder. Their main customers are
the policy holders. They have big network for sales of the policies like they use the online
portal or the product is sold by the company owned brokers. The first job is to sell the
insurance than the company need to manage the insurance filling by the consumers. The data
is a most important element for nay service Provider Company thus the company has a well-
developed and fully dedicated IT support service system. The company is also using the
cloud based services to perform its business. Sometime the data is destroyed or lost due to
some error so the company is not totally dependent on the in-house service but has also
invested in the Australian 3Rd party data center (Schumpeter, J. A., & Fels, R. 1939).
The major issue of the company is to maintain a true and fair data. The company faces
data loss as the Risk Analysis Product (RAP) application is not able to locate the timing of
the event and the locations properly. This inefficiency has resulted in mis-calculation of the
frequency of the accident and the cost that needs for the service of the claim. This is major
problem as the company claims that timing and location of the crimes and accidents which
results in personal, vehicular and household insurance claims have a direct relationship to the
frequency and cost” (IIL, 2016).
The problem of making a proper budget for the year gets hampered due to this issue.
The company is planning to restructure the RAP application. The primary data and generated
data are both maintained by the company system on the RAP application. The in-house
service of RAP needs to revamp and the task is needs lots of cost involvement for the training

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Report on Business Analysis of Inshore Insurance Ltd (IIL)
of the IT staff and also the training may need the staff to be unavailable which can be
hampering the ongoing work. The current planning is done to exclude the Impact Analysis
System from the RAP system so that the RAP can work independently. At this moment the
RAP need to not just support but also to store both primary and generated data from the
cloud. In this the challenges of fulfilling of storage requirement and to provide the security of
the data in the system. Thus the company is making specification for new improved LIPPA
project (RAP and IAS application) before that be launched in action. The company needs to
fulfill all the criteria’s of requirement of the company so that it does not get any interception
while performing the operations.
The Scope boundaries while launching the IT Improvised Product.
Storage: the major requirement is to fulfill the storage requirement which makes most
important part of the RAP systems. The more the storage the better the application will run.
As the data processing will be inclusive of primary and the generated data together thus the
storage has to be more than or equal to 100TB. This will increase the capacity to 150% and
the data will be stored for a longer period of time (Teece, D. J. 1980).
Security of the data: the size of the data will be huge volume the volume will be increasing
year on year thus the security issue may arise if proper system updating and integration is
done. The new system can have only 10 nominated users to have access to both type of data.
The data will be secured is a question until the application is in action. The company can’t
afford to compromise the security of the data of their clients.
The cost: nevertheless the company is more concerned by the cost that will be incurred while
making the proper improvised system. Not just the system shall need the cost but also the

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Report on Business Analysis of Inshore Insurance Ltd (IIL)
training for the IT people will be a major issue. The training shall be continuous for a updated
system running.
Scalable: It is a key method of HANA cloud service. The IIL estimates data storage size to
be 100Tb in the initial stage and shall increase slowly. To measure the demand for the space
becomes very important for the company so that they can changes in the cost. The cost will
be realized for the capacity used.
Change Management: This is the most important measurable boundaries for the company to
make sure happens smoothly. The change management means that how much the stakeholder
will be affected by the change. How easily the change will be accepted by the stakeholder
and also how the company and the staff be able to work in the course of action. When the
resources will be disrupted.
The stakeholders: they are the person who have interested in the project thy can be internal
or external person. It can be an individual or a group of people who will be impacted by the
outcome of the project. The major Stakeholder in this company for this project are IIL board
consisting of the CEO, the chair person, the IIL department, The IT dept. and finally the
customers.
Stakeholder Analysis- Objectives and business Requirement.
The stakeholder are the most important factor of any organization how well the
company will perform depends on how the stakeholder analysis the company’s plan that may
affect them directly. As discussed the major stakeholders are connected with new plan of
improving the IT data system. The analysis of the stakeholder –
IIL Board: the CEO, The chairman of the board of the directors. Looks after the top
management of the company. The organizations objectives are to make plans and mission for

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the company those are implemented on time. There is a proper questionnaire prepared to
analysis the impact of the project. It was answered by the CEO of the company in personal.
Department Of IIL: The corporative, claims, marketing finance and human resource
department come as the internal stakeholder. They are also the user of the improved system.
IT Department: It the technological department which is again the internal stakeholder.
They are the responsible factors for the engineering and proper handling of the It services.
The consumers: the major stakeholder who should always be informed about any changes or
new implementation in the system of the company. These are the external stakeholders who
are the shareholders in the case of any listed firm.
A proper questionnaire analysis was done for the stakeholder to know the impact of
the change in the IT system. The CEO was questioned and the answers received sounds
positive and confidential. The company s with holding major informational the information
can become security threat. The company will be following all the rules and regulation based
on the governmental policies. They will be focusing in the competitive edge by upgrading the
system tin accordance to the competitors. Thus the company is investing in the complete new
system. The company is planning to spend 5 MN AUD dollar. The company is confident of
the organization communication structure. The company is very well connected with each
other. The company is among the best insurance service provider. The company is morally
very strong to provide the top performance to all the customers. After updating the system
the company will be the most competitive in the market. As the company is planning to use
cloud system that is not only easy but also cheap. The IT depart will become robust and the
management shall also be able to use the system well (Blankenship, A. S. 1949).

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Report on Business Analysis of Inshore Insurance Ltd (IIL)
A plan for Quality Assurance testing:
The company is following all the major elements of analyzing the launch of the
project. The testing phase consist of debugging, inspection, analysis, demonstration and test.
A design document is formed to functionality of the system. The test criteria was formed in
accordance to the requirement of the stakeholders. Information security management
framework (ISMF) is sued as the standard test criteria for the project of IIL. Since the
company is dealing with the technology system up gradation proper consideration of the
privacy and security management (Hall, R. 1992).
ISMF will be helping the company in:
 Will help to collaborate with the current rules and policies.
 It also deals with the cyber security management.
 It helps in strengthening the security system by performing the test.
The risk factors like security, privacy and data transformation is the part of risk
assessment. This tool of identifying and assessing deals in the risk mitigation. The company
is performing the network analysis assessment to avoid the risk factors. Other factors to be
considered for the risk management is:
 Use of the information and privacy concern.
 Sources of the data, network structure and the nature of the data.
 Location
Factors reviewed by the internal stakeholder
A group of members have be formed for the contribution: The group is names E and
consists of 4 members. , Mr. Prasant Rana, Mr. Bimod Rai, Mr. Vikram Kumar, and Mr.
Prabin Shrestha. They all have the IT background and are experienced.

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Report on Business Analysis of Inshore Insurance Ltd (IIL)
Bimod Rai: has a system Analysis Background. He worked as the mentor in the project. He
wrote the problem statement for this case study. He also did the testing criteria of the project.
Prabin Shrestha: he is also very experience in the computer application system. And have
great knowledge of the IT infrastructure. He elaborated the data capacity that may be require
for new system.
Vikram kumar: It has the IT environment knowledge of the past. His knowledge helped to
breakdown work, manage meeting and also set the milestone.
Prasant Rana: IT professional experience and his expertise in system analyses. He helped in
the questionnaire for the stakeholder. He also helped in the tools and methodology part and
document the interview.
Thus company has taken the measures to involve the main and important person in the
decision making and plan implementation. The sap security servers provides the digital
security. That defend the data mechanism. The HANA cloud security system service provides
application with the updated encryption and auditing techniques. SAP is an additional devices
application that controls the software which provides IIL more functionality work flow.
Change Management:
The change management is a systematic approach which deals in transition of the
organization goals, process and technologies. The major purpose of the change management
is to implement strategies for effective changes. It also makes plans to make the people adapt
to the change and control the change.
The project management plan is the task allocation and completion chart to avoid the
project over run. The task division and work breakdown structure for the project is been
analyzed in the details. The project is been analyzed based on GANNT Chart and the work

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Report on Business Analysis of Inshore Insurance Ltd (IIL)
break down structure with the network diagram to understand how long will it take for the IT
system to change.
Analyses of the Gannt Chart:
The project has been laid down in the Gannt chart and the research suggest how and
when the problems will be started and finished this is made on the basis of the dead line by
which the project need stop be finished.
Ultimately the project shall start by analyzing the problem. And introducing the
problem to the stakeholders. The start date selected by the organization is 2/26/2018 to
3/5/2018. The duration is short as that is the easiest of all the task. By the time the problem is
now the main object the time covered is almost a month. The phase 2 consists of selecting the
techniques of gathering, preparing the interview questions, and interviewing the stakeholders
and lately refining the requirement. The last may be the extended work statement it may
happen that due to some reason the work can lag. The time taken will be the whole month of
the April. The total time taken was two months. This chart helps in defining the time that a
project may take over all. To understand when one work will be started and when the other
work will be scheduled to start. It is a focus way of estimating the time taken for the task
complete or realizing the project.
The work break down structure:
It is also a kind of chart for estimation of the time taken from the problem identifying
to the complete of the task. The chart consists of initialization, planning, executing, the
conclusion and the final finish.
The initialization consist of project case study to meeting for the task. The dates are
also given in the chart. The planning consists of project integration, allocation. Execution
includes research and analysis, system design, testing and documentation for the project. The
time duration is from February to April end.

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Report on Business Analysis of Inshore Insurance Ltd (IIL)
A network chart defines the same work flow and purpose and that is the estimation of
the start to end of the project. The network diagram is a visual representation of the network
architecture. It works by mapping the structure of the network with a variety of different
symbols and line connections.
Critical paths (According to the Network chart):
Path 1: A+B+D+G+H
= 0+8+6+7+8
= 29 days
If seen the path 1 then the time taken for the completion is 29 days. From the start day path A
to H is straight and longer. Thus another method or path can be estimated for project path
way.
Path 2: A+B+C+G+H
= 0+8+3+7+8
= 26 days
Here the project moves from A to H in the shortest time taken. The best way to complete the
task in the shortest time taken by following the second path.
Path 3: A+E+G+H
= 0+10+12+8
= 30 days
Path 3 takes the longest of the days for completion of the project and tis path can be avoided.

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Report on Business Analysis of Inshore Insurance Ltd (IIL)
This method helps the company to estimate the days of work days taken and the path how the
company need to follow the successful actions.
The cost Analysis:
The cost is for the fixed asset and also for the variable assets the cost calculated on the
basis of the monthly expenditure. The total cost comes to $7,11,000. This is a major cost for
the company which the project will incur for the completion. The majority of the task is from
the variable cost and the company can control the variable cost if they want to cut the
expenditure. The cost analysis is an important factor the company to do before starting any
project so that the real expenditure and the area of major cost cutting can be identified. Even
sometime the forecasted budgets are major tool for the company to realism the cost and profit
that the company may gain over the course of action.
Conclusion
The company is planning to enhance the IT system for better performance. This will
help the company to give a cutting edge performance to the competitors. The market is full of
same kind of service providers so a better method to race faster is to improve own service.
The company is dedicated the customer service and plans for its benefits. The major reason
for which the company planned for IT enhancement was that it was not able to make a proper
estimated budget for the next year. The number of claims expected by the number of claim
happened use to either exceed or did not exceed the budgeted cost. Thus to maintain the
proper and efficient operation of the company the It enhancement was so much required by
the managed. The company made all the possible arrangements to understand how the change
will affect the company, employee, and customers. The estimation had charts, table and cost
analysis. The company is making team of members to make the proper questionnaire and

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Report on Business Analysis of Inshore Insurance Ltd (IIL)
chart and tables. The analysis was done to understand how the storage, security and tools and
methodology was done.
These are some of the steps taken by big enterprises to make their system robust and remain
the market king in the long run. The enterprise shows that is dedicated to the customer and
value for money. They never want to miss the claims for their clients. The CEO of the
company has given the answers to the questionnaire prepared by the experts satisfy the needs
of the stakeholders. The company has done all the analysis and the actions seems to be
perfect for a new up gradation of the system.

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Report on Business Analysis of Inshore Insurance Ltd (IIL)
Reference:
Aladwani, A. M. (2001). Change management strategies for successful ERP implementation.
Business Process management journal, 7(3), 266-275.
Blankenship, A. S. (1949). Questionnaire preparation and interviewer technique. Journal of
Marketing (pre-1986), 14(000003), 399.
Bloodgood, J. M., & Salisbury, W. D. (2001). Understanding the influence of organizational
change strategies on information technology and knowledge management strategies.
Decision support systems, 31(1), 55-69.
Borghesi, N., Chen, J., Frankel, C., Ho, M., Mandler, A., Ramamurthy, G., ... & Wilharm, K.
(1999). U.S. Patent No. 5,950,169. Washington, DC: U.S. Patent and Trademark
Office.
Hall, R. (1992). The strategic analysis of intangible resources. Strategic management journal,
13(2), 135-144.
Orlitzky, M., Schmidt, F. L., & Rynes, S. L. (2003). Corporate social and financial
performance: A meta-analysis. Organization studies, 24(3), 403-441.
Schumpeter, J. A., & Fels, R. (1939). Business cycles: a theoretical, historical, and statistical
analysis of the capitalist process (Vol. 2, pp. 1958-65). New York: McGraw-Hill.
Secreet, J., Capo, D. R., & Ohliger III, H. H. (2002). U.S. Patent No. 6,473,000. Washington,
DC: U.S. Patent and Trademark Office.

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Report on Business Analysis of Inshore Insurance Ltd (IIL)
Teece, D. J. (1980). Economies of scope and the scope of the enterprise. Journal of economic
behavior & organization, 1(3), 223-247.
Walop, W., Del Greco, L., Eastridge, L., Marchand, B., & Szentveri, K. (1987).
Questionnaire development: 4. Preparation for analysis. CMAJ: Canadian Medical
Association Journal, 136(9), 927.

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Report on Business Analysis of Inshore Insurance Ltd (IIL)
Appendix
a. Gannt Chart

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Report on Business Analysis of Inshore Insurance Ltd (IIL)
b. Work Break Down Structure

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Report on Business Analysis of Inshore Insurance Ltd (IIL)
C. Cost analysis.
Cost Benefit Analysis for Inshore Insurance Private Limited
Quantity Price per unit Total Cost
Fixed
asset Work station 100 300 30000
20 150 3000
1000 150 150000
network installation 0 3000 3000
variable
cost Product training 500 100 50000
offi ce software 500 50 25000
Customer service system 500 50 25000
others interveiw 100 50 5000
travel, food 0 5000 5000
electricity 10000 10000
staff salary 500 300 150000
Benefits Postal campeign
150000
Lead conversion 45000
60000
7,11,000.00$
Printers
particulars
Customer retention
Total Cost
cloud storage space (GB)