The Impact of IT and AI on Business: An Analysis of Ethical Concerns

This report provides a detailed analysis of the impact of Information Technology (IT) on business operations, focusing on the role of IT in enhancing business activities and achieving organizational goals. It explores how IT infrastructure fosters a strong work culture, improves efficiency, and strengthens customer relationships. The report also delves into the ethical and social issues that arise in the virtual world, such as personal privacy, access rights, and patent protection, discussing strategies for businesses like Amazon to address these challenges. Furthermore, it identifies and discusses various types of computer networks (LAN, WLAN, MAN, WAN, SAN) and their impact on business connectivity and data management. Finally, the report examines the role of Artificial Intelligence (AI) in enhancing business processes, including faster delivery, improved customer service, and increased cost efficiency. The analysis concludes with a discussion of how AI can lead to better decision-making and improved customer experiences.

INFORMATION AND
TECHNOLOGY

ABSTRACT
Information and Technology is based over storing of data done with the help of tools and
software used over improving business in effective way. As per this technology different kinds
of changes takes place over modern scenario of business. Further discussion is done over impact
of information technology upon business. Also ethical and social issues is discussed in relation
information and technology. Further Artificial intelligence and various aspects related to it is
covered. The analysis is done upon information technology, ethical and social issues with
artificial intelligence.

Table of Contents
ABSTRACT.....................................................................................................................................2
INTRODUCTION ..........................................................................................................................5
TASK ..............................................................................................................................................5
Literature review..............................................................................................................................5
Discuss the impact of IT in helping businesses to enhance their operations..............................5
Importance of ethical and social issues, which are increasingly becoming significant in the
virtual world. Identify and discuss at least three issues to run businesses efficiently................6
Identify and discuss different types of computer networks with their impact on businesses.....7
Discuss the impact of Artificial Intelligence (AI) in enhancing their businesses.......................8
Analysis and discussion...................................................................................................................9
Discuss the impact of IT in helping businesses to enhance their operations..............................9
Importance of ethical and social issues, which are increasingly becoming significant in the
virtual world. Identify and discuss at least three issues to run businesses efficiently..............10
Identify and discuss different types of computer networks with their impact on businesses.. .11
Discuss the impact of Artificial Intelligence (AI) in enhancing their businesses.....................11
CONCLUSION .............................................................................................................................12
REFERENCES..............................................................................................................................13

INTRODUCTION
Information technology related over those aspects within which computer, storage,
networking and physical devices used over improvising various activities of an organization.
This helps in protecting data in secured manner over maintaining exchange of all forms of
electronic data through making growth done in affective way. It is focused over improvising
technology used within an organization that helps in securing data in more affective way. Also,
information technology protects every information that is required to be secured by an
organization. Scope of information technology is wider in nature as it affects various aspects of
business organizations. Nature is dynamic of information technology leading upon making
business transactions done in affective manner. The organization taken in this report is Amazon
that is an multinational e-commerce brand. Further, the file covers thereabout Information
technology and its impact. Then ethical and social issue in relation to information technology is
covered. Artificial Intelligence is covered in end in relation to business organization.
TASK
Literature review
Discuss the impact of IT in helping businesses to enhance their operations.
According to (Buchanan and Huczynski, 2019).Information technology have important
impact over various operations of business organization which makes business growth possible
in more effective manner. Information technology plays important role in enhancing business
activities which helps business organization grow in appropriate direction. Information and
technology makes infrastructure formed leading upon developing work culture, efficiency in task
accomplishment and strong relationship with customer. It makes confidentiality maintained
through which trade advantage is achieved in relation to product and services provided by an
organization. Information technology makes goals and objectives accomplished within the time
specified for it. Also information technology focuses upon improvising both online and offline
mode of. In context to an organization like Amazon, information technology has helped
protecting and storing information by using electronic storage system. Amazon is able to deal
with various challenges regarding use of online portals and internet making business done in
more effective through securing all business information. Amazon should use automated process

that made various tasks completed within no time. Also, it has helped in developing better
communication which has helped customer service accuracy increased. Amazon requires
information technology used for developing online portal with user friendly interphase.
Information and technology makes amazon get connected to its customer in more effective way.
This has helped in making promotion of activities take place in more affective way by making
customers needs fulfilled with online purchasing. Information technology has provided smarter
apps, improved data storage, faster processing and wider information distribution that made
organization like Amazon known in international market. This has lead upon improving quality
of products which makes productivity of an organization boosted in affective way making e
commerce developed in affective manner. Information technology makes Amazon work upon
different complains launched over customers services making needs and demands of customers
identified in more affective way. The revolution of IT and internet facilitates Amazon in
delivering outstanding performance with economic perspective through exchanging information
over secured gateways. This helped Amazon in analysing various kinds of rules and regulation
making Amazon develop best services.
Importance of ethical and social issues, which are increasingly becoming significant in the
virtual world. Identify and discuss at least three issues to run businesses efficiently.
As per (Daamen and Hoogendoorn, 2019)Ethics is one of the most important part which
is used within business to conduct its activities in more organized manner. Ethics mainly based
upon ethical codes of conduct which is formed by an organization to run its process . Social
aspect plays major role in improving society through helping individual increase standard of
living. In relation to information technology ethics is used for identifying issue which impacts
working of Amazon .Ethical issues that is most commonly arising issues in relation to ethics that
has to be followed within information and technology. As information and technology has been
rising over ethical consideration is information technology. The issue is personal privacy which
is commonly been seen within business working over e-commerce. As the business uses
operating system and software tools for conducting various kinds of business operations. This
can be hacked at times which causes personal information of customers and client leaked and go
into wrong hands. This makes privacy policy to be violated as data is distributed over large scale
that creates information conveyed through various gateways and also various communication
channel is used. So, Amazon deals upon issues through building of strong gateways that cannot

be hacked easily. Other ethical issue is based upon access right that deals with all kinds of issues
in relation to cyberspace and IT . This is handled in relation to e-commerce and electronic
payments that collapse at times causing hinder over frauds that is conducted. Over dealing with
issues detection system is applied which makes payment methods more secured and faster.
Another issue is patent which makes authentic products protected form getting copied for solving
the issue Amazon is required to be protected patents by developing better technological
perspective which makes product authentication done in more affective way. This can be
developed with the help of information technology through which technological enhancement is
done. Other set of issues is social issues which makes threat identified in relation to fraud taking
place as per transaction that is done within an organization. As per this issues making social
perspective that leads upon threats identified within which an organizations private information
is targetted through hacking. In order to deal with such issues Amazon has launched online
programs making awareness created within its customer about not sharing any information to an
Amazon personal. Cyber bullying this is another social issue that has emerged within society
and is based upon defamation of public figure through internet. This makes serious issues to
occur in relation to online selling of products. Amazon has protected all its processes which
makes information about delivery, payments and billing address generation protected in more
impactful way.
Identify and discuss different types of computer networks with their impact on businesses.
According to (Escrig-Tena And et. al., 2018)computer networks is refereed as that kind
of computer links which is based upon enabling computer over communicating with another
computer and shares through resources, data and application. There are various kinds of
computer networks that exists all over the world they are LAN, WLAN, PAN, MAN, CAN and
SAN. Such computer networks helps in making internet sustainability achieved. These computer
network has been explained as LAN is one of the most commonly used networks within which
group of computer is connected and low voltage device that has come together across short
distances through which information and resource is shared. Amazon has been benefited through
this in a way that it increases productivity in several manner by improving personalized service
to customers via email, web forms or chat. LAN improved Amazon's applications which is used
in order to enhance its customers services this lead over making customer's problems solved in
appropriate manner. Another computer network that is used by an organization is WLAN within

which connectivity of internet is enhanced through Wi-Fi and such infrared technology which
makes information shared in more effective way. Organization like Amazon uses this in order to
improve connectivity with its various warehouses that makes data about its product delivery and
payments collected within in no time. This made Amazon improved its apps user interface by
providing better platform to its customers. Another network that is used is MAN which stands
for Metropolitan Area Network which is used for providing connectivity within metropolitan
cities and helped Amazon expand within the market easily. Then comes WAN full form is Wide
Area Network that helps computer get connected to computers together across longer physical
distances. This allows both computer and low-voltage devices connected with each other
remotely making large network connectivity achieved in more affective way. This helped
Amazon in building strong network globally by enhancing accessibility of buyers across the
nation. In order to develop this Amazon uses multiple administrations which makes its various
headquarters operate in smoothly. Storage Area Network (SAN) as a dedicated high-speed
network connecting through pools of storage devices connected with sub networks but does not
rely upon LAN or WAN. They move storage resources that makes network more strong in
nature. Organization like Amazon using such network makes high-performance achieved in
relation to newton stability for storing data. Other network is SAN stands for System Area
Network which is an new developing network including design within it to provide high-speed
connection from server to server. Amazon through this is able to enhance basic network area
which makes usage of net done in relation over making organization grow in appropriate
direction.
Discuss the impact of Artificial Intelligence (AI) in enhancing their businesses.
As per view point of (Fandrejewska and Wasilik, 2018) Artificial intelligence is the
simulation of human intelligence processes by machines, especially computer systems. This
includes specific applications of AI include expert systems, natural language processing, speech
recognition and machine vision. Through such technology a business organization is able to
accomplish its tasks and objectives within no time. Artificial intelligence makes business process
ease down by introducing ways through which organizations able to connect with its customers
in more secured and accurate manner. Also AI makes elements and business factors enhance in
more effective way. In relation to an organization like Amazon artificial intelligence made
delivery to be faster as technology like drones will be used which makes product delivered to

right person. Also this makes payments faster by feeding information about the order within it.
Amazon is able to achieve its goals on and before time. Further the technology saves time by
automating and optimising routine process and tasks. Organization like Amazon with the help of
Artificial intelligence within its organizational work is able to save time and money by
increasing more cost efficiency through which profit with revenue generated is more. Then it
makes productivity provided under operations and makes faster business decision taken based
upon outputs from cognitive technology. In this there is no chance for human error as all things
done by using store information. It makes predictability of customer preferences offered in better
terms and experience. Amazon has helped in making quality leads generated making customers
base increased. Increase revenue by identifying and maximising sales opportunities the
eventually makes growth possible with advice and support.
Analysis and discussion
Discuss the impact of IT in helping businesses to enhance their operations.
Digital technology deals with data collection and its storage which is used by an
organization. In this various challenges is faced by an organization based over safety in relation
to privacy of data storage. It is one of the emerging problems while using information technology
which makes hacking of data done resulting in leaking personal information of clients and
employee's working in an organization. In modern world internet is fertile over different threats
impacting online process existing within an organization (Foroudi and et. al., 2019). In this
examples like terrorists using social media to promote themselves and encourage others, drug
dealers using the dark web to trade, paedophiles using chat rooms and other places to groom
potential victims, exchange photos, videos and other information. An organization like Amazon
should be focused over using information technology in right manner which makes Amazon
grow positively. Further Amazon requires to work over its privacy policies by dealing with
loopholes existing within it. Amazon is a multinational e-commerce brand and requires
information technology to run its online portals in correct manner. Amazon requires to provide
assistance to back office through developing skills within them which makes usage of power
points, excel sheets and word document done in order to procure data. Amazon provides working
environment which has appropriately adopted information technology within its various process
like they introduced digital reward system which makes progress of employees monitored and

provide them appraisal as per the work done by them. Information and technology made Amazon
develop new opportunities for starting it own brand that made its expansion possible as e-
commerce business organization.
Importance of ethical and social issues, which are increasingly becoming significant in the
virtual world. Identify and discuss at least three issues to run businesses efficiently.
Modern world is going towards digitalization that has emerged from high usage of
information technology causing ethical and social issues arise within an organization. This
makes information technology used in wrong manner(Garas and et. al., 2018). Ethical issues are
those issues that directly impacts working of an organization internally. Such issues majorly
cover privacy concerns. Under this major threat is of individual's sensitive information which
can go into wrong hands. It is required to be protected through using strong gateways and
software. Amazon must focus upon protecting information in more secured manner that is not
required to be disclosed. Such threat directly impact transactions related to payment or transfer
of money. Other issues that is raised in relation to ethics is patents which has to be deal over
problems of duplicate product. In order to stop this Amazon should use more advance
technology for product marking. Further access over rights is another issue within this rights
related to product is protected. Further social issue also arise with usage of information and
technology which hinders individual's interest living within society. The most common issue is
based over frauds that is done using illegal means. Then comes Cyber bullying which makes
usage of net done to torch-er an individual for asking money in return. It can be stopped by
Amazon by deleting old IP address that is not used in any manner. Also Amazon should
completely update its customers over any such kind of issue which makes customer not get into
trouble. Then another social threat is based upon information of customers this is handled by
developing systems to analyse unauthorized sellers.
Identify and discuss different types of computer networks with their impact on businesses.
Amazon has versatility within its computer network systems and uses various kinds of
networks over making network stability achieved (Gillham ed., 2018). In relation to LAN,
Amazon is able to develop strong information transfer base by connecting group of computers
with each other. This has been helping in making Amazon develop from bottom process which
made technological network more strong manner that enhances online interphase. Information
technology has made lot of advances done over technological development through network

improvements. Further WLAN is introduced within Amazon which helps in making wider range
of versatility product and services to be presented over online portal. Through using Wi-Fi
Amazon has design its own website and app that made customers percentage improved by
placing order across the glob. Then other networks like PAN, MAN, CAN and SAN helped
Amazon in improving logistics and administrative work through providing innovation within
usage of internet that made youth attracted towards online shopping. Further, computer network
made Amazon's delivery and product picking network strong. Through networking Amazon is
able to monitor its stocks that makes demand of customers satisfied. This helps Amazon getting
connected with small scale businesses leading upon product availability full filled in effective
manner.
Discuss the impact of Artificial Intelligence (AI) in enhancing their businesses.
Artificial intelligence and Amazonis inter connected with each other which makes
various process improved by making drastic impact upon e-commerce industry by improving
different aspects of it. (Gkorezis and Petridou, 2017). This has enhanced Amazon's delivery
process by making it more accurate in nature. Amazon is required to prepare proper framework
which makes usage of AI done as per the rules and regulations formed by government regarding
it. Through such technology Amazon is able to store information in faster manner that makes old
customers identification possible. Further in relation to delivery AI helps in making delivery
possible through drones and payment done in electronic currency which makes accuracy
improved and delivery done before time. Also it lead upon making strong interface developed
which makes data management done in more affective way. AI makes order placed smoothly by
allowing seller to have direct contact with Amazon executives.
CONCLUSION
From the above discussion it can be concluded that information technology means that
kind of technology which is used over storing data within an organization in affective way.
Further the report information technology is that kind of technology which has helped an
organization achieve goals and objectives in not time. Then ethical issues is discussed which is
based upon those problems developed within internal working of an organization. Then comes

social issues which is based upon problems emerged due to information technology. Also
Artificial intelligence is covered which make Amazon improve its process in effective manner.
In the end analysis is done in relation to information technology, ethical and social issues with
artificial intelligence.