IT Focussed Business Analysis Report: HDS Solutions and Strategies

This report presents a business analysis of Hosted Desktop Solutions (HDS), focusing on identifying and evaluating IT solutions to address the company's challenges. The analysis begins with an examination of HDS's business goals, objectives, and current infrastructure, including an assessment of its legacy systems and organizational policies. It investigates the issues impacting the company, such as resource capacity constraints, customer service deficiencies, and declining project margins. The report identifies HDS's clients, service needs, and explores potential IT solutions, including cloud computing, customer management systems, and website improvements. It evaluates these solutions based on their outcomes, current capabilities, and desired future states, assessing gaps and opportunities. The analysis also considers technology and e-commerce opportunities, assumptions for decision-making, solution options, and their capabilities. It ranks solution options on business value, assesses risks, identifies costs and benefits, and addresses client needs. The report concludes with a focus on implementation approaches, stakeholder impact, dependencies, and the documentation of negotiated agreements.

Running head: IT FOCUSSED BUSINESS ANALYSIS
Assessment 4: Business Development: IT Focussed Business Analysis
Name of the Student:
Name of the University:

1IT FOCUSSED BUSINESS ANALYSIS
Table of Contents
1.0 Analyzing business goals and objectives...................................................................................3
2.0 Evaluation of old system actual data and metadata, organizational policies.............................3
3.0 Investigation of issues to determine business problem..............................................................3
4.0 Identification of clients, service needs and level of service......................................................4
5.0 Identification of possible IT solutions.......................................................................................4
6.0 Outcomes to enable evaluation of proposed solutions..............................................................5
7.0 Current capabilities of enterprise and desired objectives..........................................................5
8.0 Capabilities required to achieve the desired future state and assess gaps.................................6
9.0 Identification of technology and electronic commerce opportunities.......................................6
10.0 Assumptions to facilitate decision making..............................................................................7
11.0 Solution options and capabilities.............................................................................................7
12.0 IT options to meet the business objectives..............................................................................7
13.0 Assumptions and recognize constraints affect choice of solutions.........................................8
14.0 Operational or technical assessment........................................................................................8
15.0 Development of draft proposals...............................................................................................8
16.0 Rank solution options on business value and advantages and disadvantages of alternatives..9
17.0 Rank opportunities in terms of their viability and applicability to the organisation...............9

2IT FOCUSSED BUSINESS ANALYSIS
18.0 Assess and rank solution approaches to facilitate selection..................................................10
19.0 Scope in terms of features and functions...............................................................................10
20.0 Communicate to client the implementation approach...........................................................11
21.0 Stakeholder impact analysis..................................................................................................11
22.0 Business and technical dependencies....................................................................................11
23.0 Benefits of the recommended solution..................................................................................12
24.0 Risk assessment.....................................................................................................................12
25.0 Identification of costs and benefits assessed.........................................................................13
26.0 Clarify with the clients about misunderstandings..................................................................13
27.0 Documentation of negotiated agreement with the client....................................................13
28.0 Allocation of requirements to solutions..............................................................................14
29.0 Allocation of requirements to a specific project release.....................................................14
30.0 Assess progress in the new initiative.....................................................................................14
31.0 Develop options.....................................................................................................................15
References......................................................................................................................................16

3IT FOCUSSED BUSINESS ANALYSIS
1.0 Analyzing business goals and objectives
The business goals of Hosted Desktop Solutions (HDS) is to provide hosted open source IT
solutions to small as well as medium sized enterprises. The objective is to undertake of business
IT analysis along with suggestions of IT solutions to resolve the issues and problems into HDS.
2.0 Evaluation of old system actual data and metadata, organizational policies
The current infrastructure of HDS is ad-hoc affair which is not able to meet with the
demands into current growth. The networking capacity of HDS is 4 years old which is used for
networking, storage, sharing of files along with legacy hosted applications for the customers
(Kerzner & Kerzner, 2017). The customer management system is mixed of paper which is based
on excel files from beginnings of the company. Telephony becomes insufficient and helpdesk
email monitoring in addition to response management is under a high pressure. The systems are
not maintained properly while the application development is slowed considerably.
3.0 Investigation of issues to determine business problem
Into HDS, the market of cloud computing services is expanded, IT expenditure is not.
The company has some resource capacity issues into areas of the business such as knowledge
management, human, organizational, planning, budgets, then the company’s revenue is not
increasing to enable resource investment, then the staffs are not feeling strains. HDS is operated
under small family business culture (Verzuh, 2015). Roles as well as responsibilities of the team
members are not defined properly. The IT client service turnaround are getting longer and the
customer relationship are placed on ole clients as new clients are being prioritized. There is also

4IT FOCUSSED BUSINESS ANALYSIS
decline of the project margins while the system for managing of client services is being frayed.
There are under pressure cash flow because of late payment. Research as well as development is
falling behind. The internal infrastructure is over used as well as under maintained which
struggles to meet with the performance demands of HDS.
4.0 Identification of clients, service needs and level of service
The customers are with HDS those can prefer time for dealing with the staffs those are
loyal to the business. The older clients of HDS have better idea of the issues and knowledge as
compared to the junior support staffs. The older clients are expected to recognize and
acknowledge when contracting HDS by the phone. Most of the IT literate customers are
provided of highly customizable solutions (Svejvig & Andersen, 2015). The new business
service is social media delivery, while the clients are managed the social media activities
properly. There are business opportunities to develop the extranets as well as intranets for the
clients. The clients think that they should have better website which should meet with the
customer’s requirements.
5.0 Identification of possible IT solutions
There are business opportunities to develop of extranet as well as intranet for the clients
to meet with the requirements of them. There should be a good website of HDS which should
provide all required information to the customers. There is development of open source solutions
for the clients, while the company is required to develop as well as deploy of own applications.
HDS should develop of IT solutions such as customer management system which helps to
maintain a proper client satisfaction by development of better IT infrastructure into the company

5IT FOCUSSED BUSINESS ANALYSIS
(Archibald & Archibald, 2016). HDS should adopt of cloud computing services to expand as the
company is facing of resource capacity issues into their business areas. Cloud computing
services are required of fewer resources as all the works of HDS are done throughout online
system. Through use of cloud computing services, the company is tried to maintain the
organizational performance levels so that the resources become strained for managing the
increasing workloads along with achieving of staff morals.
6.0 Outcomes to enable evaluation of proposed solutions
The customer management system has better client relationships which enable stronger
connection as well as relationship with the clients. The outcomes of the customer relationship
management system are as follows:
 It improves ability to cross sell to provide a better solution to the organizational
problems. It increases of team collaboration to manage the resources capacity.
 Customer relationship system should improve efficiency to serve the clients and provide
of staff satisfaction by providing the customers with up-to-date information about hosted
open source IT solutions to small as well as medium businesses (Wilson et al., 2018).
 There is also increase of revenue as well as profitability which increases the productivity
of HDS, decrease of sales cycles and capability to provide of better products as well as
services to the clients.
7.0 Current capabilities of enterprise and desired objectives
The current capabilities of HDS are to make a direct interaction of old customers with the
support staffs. The objective of HDS is to deliver of social media, while the clients are liked to

6IT FOCUSSED BUSINESS ANALYSIS
manage the social media activities effectively. The organization should have opportunities to
develop of "extranets" and "intranets" for the clients (Lai et al., 2014). The clients should have
proper website which is good enough. HDS should have capability to manage of better
timeframes as well as costs without impacts on delivered quality.
8.0 Capabilities required to achieve the desired future state and assess gaps
HDS should have capability to manage the informal policies as well as procedures of the
organization to manage the increased growth of the business. There should be proper
management of the roles and responsibilities of the team members so that they can maintain a
proper business to increase its organizational revenues (Marcelino-Sádaba et al., 2014). There
should be proper management of administrative response turn around to provide proper project
documentation which should keep up-to-date and provide better impact on the client invoicing.
HDS should manage of project margins so that all their services ate managed properly.
9.0 Identification of technology and electronic commerce opportunities
HDS should use of cloud computing services such as technology and electronic
commerce opportunities to provide better hosted services to the clients. All the services are done
electronically. E-commerce and technology advancement is exciting spaces for the global online
community. E-commerce becomes preferred procedure providing of online businesses due to
easiness along with convenience. It should also attract new customers with the search engine
visibility (Joslin & Muller, 2015). The customers should follow link into the search engine
results on the e-commerce website of the organization.

7IT FOCUSSED BUSINESS ANALYSIS
10.0 Assumptions to facilitate decision making
It is assumed that the cloud computing services reduce the cost to maintain and manage
the inventory into the organization. It manages the time along with money to manage the
inventory. Therefore, it is also assumed that e-commerce services should easily manage the
inventory into the website (Turner, 2016). The online services should also manage of facilities as
well as features to automate the roles as well as responsibilities. The customer’s data are also
recorded into the online database system so that providing of open source IT solutions are
increased.
11.0 Solution options and capabilities
HDS ought to have capacity to deal with the casual arrangements and additionally
methods of the association to deal with the expanded development of the business. There ought
to be appropriate administration of the parts and duties of the colleagues so they can keep up a
legitimate business to expand its hierarchical incomes (Goetsch & Davis, 2014). There ought to
be appropriate administration of managerial reaction pivot to give legitimate task documentation
which should stay up with the latest and give better effect on the customer invoicing. HDS
should oversee of task edges with the goal that every one of their administrations ate oversaw
legitimately.
12.0 IT options to meet the business objectives
 The cloud based services are allowed the business to meet with various web
functions such as application which would provide better services to the client.

8IT FOCUSSED BUSINESS ANALYSIS
 There is improvement of open source answers for the customers, while the
organization is required to create and additionally convey of possess applications
(Vercic, Zerfass, & Wiesenberg, 2015).
 HDS should create of IT arrangements, for example, client administration
framework which keeps up an appropriate customer fulfilment by advancement of
better IT foundation into the organization.
13.0 Assumptions and recognize constraints affect choice of solutions
The possible constraint is change into scope such as transition from the manual to
automatic processes which is an obstacle while implementation of customer management system.
The team should also face concerns related to possibility of hacking. Right training as well as
guidance is being required providing. There is a slowdown into the organizational process.
14.0 Operational or technical assessment
The organization is required to evaluate the operation as well as maintenance of
performance of HDS by benchmarking with the world class practices. The company also does
technical assessment which aim to contribute to formation of the public opinion on the societal
aspects of the technology (Bourne, 2015).
15.0 Development of draft proposals
A secured adoption of cloud computing is reduced the cost as well as improved the cloud
hosted services. It offers of cost savings along with increases IT agility. The cloud computing
services are underlying technologies which should enable effective IT models to leverage of the

9IT FOCUSSED BUSINESS ANALYSIS
organizational resources (Kerzner & Kerzner, 2017). There is an ability to use of IT resources
which enable effective data centre utilization, it includes of faster wide area networks,
inexpensive server computer as well as higher performance of virtualization.
16.0 Rank solution options on business value and advantages and
disadvantages of alternatives
Based on the business value, the IT solution options are to be ranked such as:
Rank 1: Option to manage the informal policies as well as procedures of the organization
to manage the increased growth of the business. The organizational policies are to be managed
properly so that HDS should manage of profitability and productivity (Schwalbe, 2015).
Rank 2: Proper management of administrative response turn around. All the
administrative responsibilities are to be done properly to implement of customer management
system.
Rank 3: HDS should manage of project margins so that all their services ate managed
properly. By implementing of best IT solutions, the profit margin of the organization should
increase.
Rank 4: Proper management of the roles and responsibilities of the team members to
maintain a proper business to increase its organizational revenues.
17.0 Rank opportunities in terms of their viability and applicability to the
organisation
Rank 1: Better hosted services to the clients

10IT FOCUSSED BUSINESS ANALYSIS
Rank 2: Online businesses due to easiness along with convenience
Rank 3: Attract new customers with the search engine visibility
Rank 4: Follow link into the search engine results on the e-commerce website of the
organization.
18.0 Assess and rank solution approaches to facilitate selection
Rank 1: Direct interaction of old customers with the support staffs.
Rank 2: Deliver of social media, while the clients are liked to manage the social media
activities effectively.
Rank 3: Develop of "extranets" and "intranets" for the clients.
Rank 4: The clients should have proper website which is good enough.
Rank 5: Manage of better timeframes as well as costs without impacts on delivered
quality.
19.0 Scope in terms of features and functions
The proposed IT solution should organize customer’s data into centralized location easily
and securely. It should consolidate stream of data which help to spot trends as well as insights.
The solution should also generate of real time data which makes reporting perfectly, timely in
addition to accurately (Kerzner, 2018). It adds, assigns as well as tracks of items into the sales.
The proposed system also manages campaigns from staring to ending. A proper system should
keep the data secured which allows right users to access to the required information. It should

11IT FOCUSSED BUSINESS ANALYSIS
allow of user access without compromising the security of confidential data as well as
information.
20.0 Communicate to client the implementation approach
The implementation approach of proposed system is done through use of various
communicational channels such as email to communicate with way with respect to time of client.
Phone is used to communicate all the required decisions (Fleming & Koppelman, 2016). Mainly
and most important is meetings which is done face-to-face to interact with the client to discuss
all confidential work.
21.0 Stakeholder impact analysis
Stakeholder Interest Assessment of impact Strategy
Project Sponsor Overall objective
of project and
project earnings
High- It can influence
the project.
Weekly performance
report
Project Manager Project activities as
well as deliverables
High- It can influence
the project.
Regular update report
22.0 Business and technical dependencies
There is requirement of dependency that the team is needed to deliver the functionality of
the system to the customers. There are some business and technical dependencies such as:
 Third party products as well as services

12IT FOCUSSED BUSINESS ANALYSIS
 Functionality of the project plan by the agile group
 Functionality of the backlog of another agile teams
 Capability to provide product backlog
23.0 Benefits of the recommended solution
a) An estimate of the total net cost of the solution
It is a financial estimation intended to help the buyers as well as owners for determine of
direct as well as indirect cost of the system (Turner, 2016).
b) An estimate of the time frame for delivery
There is proper estimation of time to successfully complete the project plan on time.
There is required to able to negotiate of budgets as well as achievable deadlines.
24.0 Risk assessment
1. Lack of the top management commitment as well as support
2. There is poor project management team and departmental cooperation.
3. There are also unclear project objectives as well as goals.
4. There is also ineffective project communication among the stakeholders of the
team members (Walker, 2015).
5. There is lack of vendor as well as supplier support.
6. There is lack of knowledge of the business processes and improper change
management along with scope of the project.
7. There are also limitations of the project resources.

13IT FOCUSSED BUSINESS ANALYSIS
25.0 Identification of costs and benefits assessed
There is proper cost of the structure with the breakdown of the cost items. In order to
estimate proper cost, a proper budget plan is done and project scheduling is done to estimate the
right time required to complete the project on time (Martinelli & Milosevic, 2016).
26.0 Clarify with the clients about misunderstandings
A proper meeting is to be conducted to discuss the misunderstandings as well as
disagreements with the clients so that they can prevent all the issues on time before it impacts the
project plan and the business operations of HDS. Communication plan is done to provide the
stakeholders with the information related to the project as well as implementation of proposed IT
solutions (Boud, Cohen, & Sampson, 2014). Effective communication plan is prepared to
analyze the interest as well as power of the stakeholders so that they can mitigate all the
misunderstandings and result into successful completion of the project plan on scheduled time.
27.0 Documentation of negotiated agreement with the client
At the time of negotiating an agreement with the client, the engineers are offered clients
with long term services which require of greater deal with the trust as well as communication.
There is initial negotiation of the contract which sets stage as well as tone to back the negotiation
which runs throughout the project life cycle (Fleming & Koppelman, 2016). Successful planning
sets the firm to become more expensive along with equitable risk sharing. Proper negotiation
would analyze the issues as well as design of creative solutions which satisfy diverse parties of
interest.

14IT FOCUSSED BUSINESS ANALYSIS
28.0 Allocation of requirements to solutions
The proposed IT arrangement ought to sort out client's information into brought together
area effortlessly and safely. It ought to merge stream of information which help to spot slants and
bits of knowledge. The arrangement ought to likewise create of continuous information which
makes revealing flawlessly, opportune notwithstanding precisely. It includes, relegates and in
addition tracks of things into the deals (Svejvig & Andersen, 2015). The proposed framework
additionally oversees battles from gazing to completion. A legitimate framework should keep the
information secured which enables right clients to access to the required data. It should permit of
client access without trading off the security of private information and in addition data.
29.0 Allocation of requirements to a specific project release
A secured selection of distributed computing is diminished the cost and additionally
enhanced the cloud facilitated administrations. It offers of cost investment funds alongside
expands IT readiness. The distributed computing administrations are fundamental advancements
which should empower powerful IT demonstrate to use of the authoritative assets (Nicholas &
Steyn, 2017). There is a capacity to utilization of IT assets which empower compelling server
farm usage; it incorporates of speedier wide territory systems, economical server PC and in
addition higher execution of virtualization.
30.0 Assess progress in the new initiative
HDS should utilization of distributed computing administrations, for example, innovation
trade chances to give better facilitated administrations to the customers. Every one of the
administrations is done electronically (Conforto et al., 2014). Web based business and innovation

15IT FOCUSSED BUSINESS ANALYSIS
headway is energizing spaces for the worldwide online group. Web based business ends up
favoured method giving of online organizations because of ease alongside comfort. It ought to
likewise pull in new clients with the web search tool deceivability (Abrahamsson et al., 2017).
The clients ought to take after connection into the web search tool comes about on the online
business site of the association.
31.0 Develop options
Quality: The proposed system should be of better quality which is focused on meeting the
requirements of customer along with enhancement of the satisfaction. The organization should
meet with their business goals to provide hosted open source IT solutions to small as well as
medium sized enterprises (Niazi et al., 2016).
Time: There should be proper management of the time so that the implementation process of
proposed customer relationship system should complete within time (Vijayasarathy & Butler,
2016). There is on-time completion of all the project delivery work so that on scheduled time all
the works are completed and there are no chances of any delay into the project plan.
Target performance: The proposed system should increase the performance of the system so
that there are no chances of any limitations and bad influences into the organization.
Cost: There is proper estimation of the project cost to complete the implementation process
on scheduled budget (Azim et al., 2016).

16IT FOCUSSED BUSINESS ANALYSIS
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