Information Technology and Its Influence on Courier Businesses

This report explores the crucial role of information technology (IT) in modern courier services. It highlights the key advantages of IT integration, including online tracking, which allows real-time monitoring of shipments, enhancing both sender and receiver experiences. The report also emphasizes how online delivery systems save time for clients by streamlining the ordering and shipping process, leading to faster and more efficient deliveries. Furthermore, the use of GPS systems is discussed, showing how they optimize delivery routes and minimize traffic delays, increasing the speed of service. The report also stresses the importance of online feedback systems in gathering customer reviews, thereby enhancing customer satisfaction and maintaining business goodwill. Overall, the report concludes that the adoption of IT has significantly benefited the courier service industry, improving efficiency, customer satisfaction, and operational effectiveness.

Running head: INFORMATION TECHNOOLOGY IN COURIER BUSINESS
Information Technology in Courier Business
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INFORMATION TECHNOLOGY IN COURIER SERVICES
Information technology is a platform that has widely gained acceptance due to the fact
that it has the ability to fetch, store and modulate the data that is being passed through the
platform. Modulation of the data serves as the major use of the information technology (Saleh, et
al 2016). This report will discuss about importance of information technology in courier services.
The benefits of using information technology in courier services are as followed: -
Online tracking
The main advantage that information technology provides in the field of business and
courier service is the aspect of tracking a shipped product while it is in the process of being
delivered (Grondys, Sukiennik & Sikora, 2016). The status of the deliverable is visible in both
the ends as the data base gets auto updated and both the sender and the receiver is able to keep a
constant track on the deliverable that is to be delivered. The online tracking also saves the
receiver from wastage of time due to waiting for the product to reach them. This service of
providing online tracking service of a product increases the efficiency of the business.
Online deliver of goods
In today’s world the most important aspect of the global society is lack of time due to the
busy schedule of their corporate life. Due to lack of time the entire business courier service was
facing a serious loss as the time taken to process the courier system was very high until the
information technology was introduced in the platform (Alavi & Yoo, 2015). After introduction
of the information technology in the platform of courier service the entire process has become
very time saving. Clients can order products online and send them to the desired location without
performing any job manually. The product reaches its desired location in time. This entire
process saves a lot of time of the sender as well as the person to whom the product will be

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INFORMATION TECHNOLOGY IN COURIER SERVICES
delivered because the person to whom the good is to be delivered stays auto updated about the
status of the product.
Usage of GPS system
The modern business techniques of courier services include the benefits of using the GPS
system in order to track the location of vehicles and track the congestion of traffic on streets
(Jafri, et al 2015). After plotting the congestion of traffic the delivery to be made can be
processed faster as the time taken to deliver the item decreases as during the delivery of the
product it does not face any congestion in traffic and make its way faster through the less
congested streets.
Providing satisfaction to the clients
With increase in growth in the field of courier services, delivering product is not the only
aim of the courier service companies. The target of the companies has been to deliver satisfaction
to the clients in order to maintain the goodwill of the organization. This entire process is done by
taking reviews of the clients through online data base. The clients provide the reviews regarding
the delivery of the product to the receiver.
From the above discussion it can be concluded that the emergence of usage of
information technology in courier services have been beneficial to the courier service business.

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INFORMATION TECHNOLOGY IN COURIER SERVICES
Reference
Sweis, R. J., Saleh, R. A., Al-Etayyem, R. H., Qasrawi, B. T., & Mahmoud, A. M. A. (2016).
Total quality management practices and organisational performance in Jordanian courier
services. International Journal of Productivity and Quality Management, 19(2), 258-276.
Alavi, M., & Yoo, Y. (2015). Use Information Technology for Organizational
Change. Handbook of Principles of Organizational Behavior, 595-614.
Javaid, N., Jafri, M. R., Khan, Z. A., Qasim, U., Alghamdi, T. A., & Ali, M. (2014). Iamctd:
Improved adaptive mobility of courier nodes in threshold-optimized dbr protocol for
underwater wireless sensor networks. International Journal of Distributed Sensor
Networks, 10(11), 213012.
Grondys, K., Sukiennik, K., & Sikora, K. (2016, October). Evaluation of the level of a courier
services by individual customers. In Proceedings of International Academic
Conferences (No. 4106788). International Institute of Social and Economic Sciences.