The Impact of IT: Application Software, Ethics, ICT, and Management

This report examines the role of Information Technology (IT) in business, focusing on HSBC BANK PLC as a case study. It discusses various types of application software used by businesses, including Enterprise Resource Planning (ERP), Consumer Relationship Management (CRM), and Project Management software, highlighting their importance in enhancing productivity and profitability. The report also addresses ethical and social issues in the digital world, such as accessibility, equity, freedom of speech, and privacy, emphasizing their significance for businesses to maintain brand reputation and long-term client relationships. Furthermore, it explores the impact of Information and Communication Technology (ICT) on business efficiency and customer responsiveness, noting how ICT facilitates communication, collaboration, and data analysis. Finally, the report discusses the role of IT in helping managers manage businesses effectively, including improving customer service and enabling employee training and development.

Introduction to Information
Technology

Contents
INTRODUCTION...........................................................................................................................1
LITERATURE REVIEW................................................................................................................1
Discuss different types of application software that could be used by businesses......................1
Ethical and social issues are increasingly becoming important in the digital world. Identify and
discuss the importance of them to run businesses,......................................................................3
Information and Communication Technology (ICT) makes a business more efficient and
effective in responding to customer needs. Discuss the impact of ICT on businesses................4
Discuss the role of IT in helping managers to manage businesses..............................................6
ANALYSIS AND DISCUSSION...................................................................................................7
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
Information technology is considered as developing communication networks for firm as
well as protecting the information in effective way. Moreover, this also manage and forms
database that assists staff into issues troubleshooting with assistance of its mobile devices and
computers. Within digital world, IT plays crucial role in respect of implementing activities
effectually. Additionally, this aids in building as well as growing the commerce and corporate
sector & produce maximum possible output. The time consider through various industry for
generating business is currently reduced with advancement into information technology. This
renders e-security, storage and effective communication. For this chosen company is HSBC
BANK PLC which is known to be one of the leading British multinational banking and financial
services business. It also compromises of about 7,500 offices in over 80 countries as well as
territories within Europe, Asia Pacific region, Americas, middle east and Africa. The topics
which are going to be discussed in this report are various forms of application software, social
and ethical issues within digital world along with their effectiveness. Moreover, impacts of
information and communication technology upon business are also described. Apart from this,
describe the role of information technology that aids manager in managing business are also
discussed in this report.
LITERATURE REVIEW
Discuss different types of application software that could be used by businesses.
The application software is considered as the computer programmes that is developed for
implementing a particular activities associated to business. In respect to HSBC BANK PLC, the
firm practices various set of application software for attaining the particular activities needed in
order to maintain daily operations. Some business application software applied by HSBC BANK
PLC for boosting productivity and profit are:
Enterprise resource planning (ERP) software
Respective form of application software assists firm to effectually manage the regular
business task that incorporate procurement, accounting and others. The key intent of ERP
software is to aids management into planning, budgeting and reporting upon monetary outcomes.
Additionally, the particular software aids entity for minimising the products cost through
evaluating raw material wastage in effectual and efficacious way.
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Consumer relationship management application software
Respective form is considered to be advance software that assists entity in evaluating the
requirements of its consumers into much faster as well as systematised way. In respect to it, the
particular software assists the business firm to smartly interact with consumers through
evaluating information of clients in digitalised way. Additionally, it would aids entity for
attaining the deep insights of its clients that may assists them in developing effective as well as
longer term relation with consumers.
Project management application software
Respective business software helps entity to effectually plan, organise and perform
resourcing tools for developing appropriate anticipation of resources. Additionally, the particular
application software assists the firm as well as associated stakeholders for managing the
expenditures of project as well as govern the costing appropriately and effectively.
Business process management (BPM) application software
Respective application software assists firm in dealing with the issues associated to
defects, in effective facilities as well as miscommunication effectively through considered
methodological approach for maximising the process of business. The key intent of particular
business application software is to optimise the flow of work in such a manner which aids in
attaining business goals into much effectual and efficacious way.
Productivity software
Respective application assist entity to meet the goals of activities productively and on
stipulated time duration. This particular software renders the finest way for organisations to
develop databases, graphs, charts and so on. The productivity software mainly assists firm to
observe time consider for performing business practices, database management and project
management of entity.
Resource management application software
Respective business application software assists firm into assessment as well as
delegation of task to staff based upon the project needs. This assures effectual management of
various project and resource as well as also explains that each activities is categorised smartly.
Time management application software
Respective application software is vital to manage the time period for performing the
activities through staff in order to enhance the time management skills of staff. Additionally, the
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permits person in boosting level of productivity. This also aids the management for tacking the
digital platforms uses and provides data related to how much the workers spends while
performing into particular digital application.
Education software
Respective forms of application software is utilised to meet with educational intent as well
as staff objectives. Additionally, the particular software renders assistance to support the staff
through maximising competencies and understandings needed to conduct the proficient
activities. In addition to this, it aids organisation to facilitate effectual education related to new
business methods and tactics.
Ethical and social issues are increasingly becoming important in the digital world. Identify and
discuss the importance of them to run businesses,
There are specific social as well as ethical problems that are much essential into particular
digital world and this defines in described way:
At societal level, into particular digital age this brings a various number of new problems
that do not represents anywhere as well as are also not appropriate to this. Moreover,
accessibility and equity of technology are much essential of these problems. From view point of
children there are particular inequalities in access towards technology that outcomes in leaping
ahead into technical skills and understandings by the readily available technological resources. In
addition to this, households who do not competent to afford then its child cannot utilise
computers at its own level because of that their experience is bounded at school level. This has
been monitored into society that technology that is not available to whole citizens thereafter
Federal Commerce Commission have developed the rate of education that is at discounted cost
for telecommunication services for society access centre.
Within particular digital world, there are specific ethical concerns also that are associated
with freedom of speech and internet. Moreover, this has been monitored that content upon
internet cannot be governed so as an outcomes this do include material that are ineffective and
objectionable from the view point of children. The other ethical issues that is associated with
privacy versus control & monitoring. Privacy and personal rights plays vital role in context of
values into society. Also, the problems associated with an ease to share and manipulate digital
information drives towards several issues that is associated with academic dishonesty. In respect
of HSBC, it has to tackle ethical problems upto particular level. This have been monitored that
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HSBC is mainly criticised for monetary off firms whole sells military tools and arms to Isarel
which has been utilised into Palestinians operations. Because of enhancing competition as well
as complexities of banking practices, HSBC have to tackle particular problems because of that
this is tough for banks to perform in effective way.
Furthermore, this have been monitored into year 2020 that Amazon Watch have published
a report that determines five financial institutions that renders monetary services to oil firms.
This allows the expansion at regional level of Amazon crude oil practices. Into particular
activity, HSBC overall contribution towards Amazon crude oil extraction was about over $ 1.2
billion. Respective entity has done banking in respect of fossils fuel exploration in which entity
have introduced a policy that restricts the financing of new coal plants. Somewhere this have left
vital loopholes because of that this has not longer lends towards firms who are developing new
coal plants. Therefore, it is essentially perform as unethical activities from HSBC company.
These are ethical problems that have been tackled through them. Because of these forms of
problems at societal as well as ethical level it has to face problems in regarded of maintaining
effective brand reputation at world wide level. Therefore, entity have to solve these problems in
optimistic respect so that it cannot lose clients from conception of longer term parameter.
Information and Communication Technology (ICT) makes a business more efficient and
effective in responding to customer needs. Discuss the impact of ICT on businesses.
Information and communication technology essentially considered as the utilisation of
storage, networking’s, computers and other physical devices. Moreover, this also perform as
infrastructures as well as procedures for creating as well as exchanging the whole kinds of
electronic information. Additionally, IT is much vital into particular fast and challenging
surroundings as this aids in regards of developing and building commerce. In addition to this, it
also aids in regards of business industry much appropriate and produce more productivity in
effective possible way. Information and communication plays much crucial role into whole
aspects of particular modern society. This technology also modifies the way wherein person
communicates with all as well as change the manner of communication along with government
firms and societal lives have been managed.
Furthermore, there are several department in HSBC but its functioning become effectual
by assistance of information and communication technology. With particular digital world, there
are specific functioning of HSBC becomes simpler when it adapt those new technologies. This in
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respect of evaluating the information in efficacious way. When advance technologies have been
installed at business level thereafter tis provides the competitive advantages to respective entity.
Communication and IT perform as whole across factors in regards of implement activities
appropriate. This also contributes in respect of designing, producing and research &
development. This also aids to analyse the sales information as well as feedbacks. In terms of
HSBC, this keeps up with competitive level as well as also enhances the level of consumer
satisfaction. Also, this maximises the joint work of staff in collaborative way that enhances the
bonds within workers effectively.
With aids of communication and IT, they has much clear information regarding its regular
activities as well as work and because of that they develops the procedures much outcomes
oriented and appropriate way. In regards to HSBC, this has been analysed that there is software
that may be utilised for making customer services much efficient and result oriented. With helps
of software, consumer relations may be maintained in smooth and stronger way. With aids of
sophisticates information collection techniques, consumer relations may be reached towards
other higher level. Correspondence and data innovation can likewise be utilized into this
perspective where adequacy of labor force can be expanded with this emotionally supportive
network. At the authoritative level, consumer loyalty can be expanded through powerful
correspondence among colleagues and this can be conceivable through messages, voice calls and
with emotionally supportive network of workstations too.
In setting to HSBC Holdings, with help of communication and IT preparing can be given
through internet based meetings inside the classes and studios can likewise be directed with help
of new advances. These exercises can be directed with the end goal of authoritative turn of
events and development and this is all conceivable through the emotionally supportive network
of correspondence and innovation. The effect on the business is that it makes the administrations
of HSBC Holdings more compelling and result situated also. communication and IT assumes a
huge part as far as raising the income and benefits of the company. It opens the correspondence
for a huge scope because of which thoughts and inventive procedures can likewise be executed
into more viable way. These advancements help as far as expanding the abilities of workers
because of which they perform into more compelling way and give better outcomes to the
association.
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Thusly, communication and IT help as far as raising the adequacy of business and client
benefits likewise become more productive with the help of these new advances. These advances
generally impacts the approach to working of a wide range of organizations and furthermore
changes the productivity level of organizations at the global level also. So its vital that to utilize
correspondence and data innovation so it can expands the efficiency level of HSBC property. In
this advanced universe of working each business is subject to the data and correspondence
innovation so they can accomplish their vision into high speed way.
Discuss the role of IT in helping managers to manage businesses.
The information technologies introduction have hugely assisted managers to effectually
manages the procedures and actions of business. The information technology have developed
new and advanced communication channels by that manager may interacts with its group which
aids in reducing resources ad period. In respect to HSBC, information technology applications
have drives towards the manager of particular firm to safeguard confidential data through
utilising antivirus software. The uses of antivirus software assist entity in protecting their crucial
data from exploitation of hackers. Some of the main roles of information technology to manage
the business practices effectually:
Developed organisational communication
The utilisation of information technologies assists manager to effectually communicate
with staffs which are performing into remote areas. Moreover, the managers consider usages of
several communication platforms like video conferencing and email tools like Skype
applications. Additionally, the staff may accessing as well as delivering data in faster way that
may directly maximise its levels of productivity.
Simple exploring the external operations
The information technology enables manager to efficaciously tap in international
marketplace through utilising various language websites or undertaking usages of social media
platforms. Additionally, this aids managers of firm in attracting international clients in much
effectual way. This aids manager to determine external opportunities as well as may enhance
their understandings and skills.
Within particular way, IT aids managers in respect of developing the business much
effectually and outcomes oriented. Additionally, information technologies act as base in respect
of developing the operations of technological parameters in much smoother and efficacious way.
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Without IT, managers may not delivers their services into specified time durations. This not only
save time of administrative but also perform as affirmative parameters in regards of formulating
the procedures simpler for managers. With information technology’s support system, the
managers may able to maintain firm in effectual and may deliver regular activities of all
departments without any forms of delays. Therefore, information technology is much crucial for
business in developing services in smoother way.
ANALYSIS AND DISCUSSION
As per the above analysis, it has been discussed and monitored that content upon internet
cannot be governed so as an outcomes this do include material that are ineffective and
objectionable from the view point of children. The other ethical issues that is associated with
privacy versus control & monitoring. Privacy and personal rights plays vital role in context of
values into society. Also, the problems associated with an ease to share and manipulate digital
information drives towards several issues that is associated with academic dishonesty. In respect
of HSBC, it has to tackle ethical problems upto particular level. This have been monitored that
HSBC is mainly criticised for monetary off firms whole sells military tools and arms to Isarel
which has been utilised into Palestinians operations. Because of enhancing competition as well
as complexities of banking practices, HSBC have to tackle particular problems because of that
this is tough for banks to perform in effective way.
In addition to this, it has been also analysed that IT aids managers in respect of developing
the business much effectually and outcomes oriented. Additionally, information technologies act
as base in respect of developing the operations of technological parameters in much smoother
and efficacious way. Without IT, managers may not delivers their services into specified time
durations. This not only save time of administrative but also perform as affirmative parameters in
regards of formulating the procedures simpler for managers. With information technology’s
support system, the managers may able to maintain firm in effectual and may deliver regular
activities of all departments without any forms of delays. Therefore, information technology is
much crucial for business in developing services in smoother way.
Furthermore, it has been also analysed and discussed that communication and IT help as far
as raising the adequacy of business and client benefits likewise become more productive with the
help of these new advances. These advances generally impact the approach to working of a wide
range of organizations and furthermore change the productivity level of organizations at the
7

global level also. So, it is vital that to utilize correspondence and data innovation so it can
expands the efficiency level of HSBC property. In this advanced universe of working each
business is subject to the data and correspondence innovation so they can accomplish their vision
into high speed way.
CONCLUSION
As per the above report, it has been concluded that information technology plays crucial role
within all industry. This aids in building as well as growing the commerce and corporate sector
& produce maximum possible output. The time consider through various industry for generating
business is currently reduced with advancement into information technology. This renders e-
security, storage and effective communication.
8

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