Exploring IT Impact on Business Operations: A J.P. Morgan Analysis

This report explores the impact of information technology on business operations, using J.P. Morgan as a case study. It discusses how IT enhances business operations, focusing on aspects like customer database management, transparency, and efficient services. The report also addresses ethical and social issues, including employee security, compliance, and harassment. Different types of computer networks and their impact on businesses are identified, along with a discussion of the impact of Artificial Intelligence (AI). The analysis includes potential benefits and drawbacks of investing in IT, concluding with the importance of IT in modern business environments. Desklib provides access to this and other solved assignments for students.

Introduction to
information technology

Table of Contents
Abstract............................................................................................................................................1
INTRODUCTION ..........................................................................................................................2
LITERATURE REVIEW................................................................................................................2
To discuss the impact of IT in helping businesses to enhance their operations..........................2
On the importance of ethical and social issues, which are increasingly becoming significant in
the virtual world. Identify and discuss at least three issues to run businesses efficiently...........4
To identify and discuss different types of computer networks with their impact on businesses.
.....................................................................................................................................................6
To discuss the impact of Artificial Intelligence (AI) in enhancing their businesses..................7
ANALYSIS AND DISCUSSION...................................................................................................8
Support your analysis with a discussion of the potential benefits and drawbacks of your
chosen company investing in Information Technology..............................................................8
CONCLUSION .............................................................................................................................10
REFERENCES..............................................................................................................................11

Abstract
As much as the time goes it gives us the better way of living and it would only got
possible because of the advancement in the technology. All the companies irrelevant to the sector
uses the modern technology. It will become the responsibility to some companies which are
dealing with the finance sector, they have to use the best advance technologies to perform their
functions. Like J.P Morgan which provides the corporate banking services to large corporations,
financial institutions and also to public sector organisations. They deal in the services like;
financing, risk management, working capital, cash management and investments. It requires the
latest working technology which assist the company in maintaining records of their customers
and also to perform their task. In the finance organization, IT based tools and the techniques of it
is very crucial to use and it demands the latest technology to perform their business operations.
There is a great use of IT tools in the finance organization they have to maintain the records of
the service provided to their customers, at the time of investment banking, commercial banking
and in financial transaction. It is not very hard to perform because, the networking of these era is
fabulous and fast. There are some networking sources which provide the best and fastest network
like; PAN, WAN, LAN and SAN. There is great impact of IT on social media, because of the
disturbance in the technology social media has to face problems. It is necessary to check the
technology before using it.

INTRODUCTION
The world in which we are living is in the prime of its technologies. Each and every day
the new inventions are taking place in the IT sector. It becomes the responsibility of all the
business organisations to use the latest machine and IT tools to perform the business operations.
The main aim to introduce the technologies is to do the work with full efficiency and accurately.
The selected organisation for this topic is J.P Morgan which is the large corporation of the
United Kingdom, it perform various functions of banks like investment, lending money to the
customers, to large corporations and also to public sector organizations (Akkari, and Dimitriou,
2020). The company was founded in 1873 and its headquarter situated in New York, United
States. This report will cover the importance of Information Technology in the business and the
role of It tools in helping the businesses organisations. Apart from this types of networking will
get discuss and in the last of the report the merits and demerits of the information technology
will get mention.
LITERATURE REVIEW
To discuss the impact of IT in helping businesses to enhance their operations.
In the period of cut throat competition in a business sector where, all the companies gives
shows the great competition in the business market. They were able to enhance their business
because of continuing in the advancement of technologies. The IT plays an important role in the
large scale businesses. As the company taken for this report i.e. J.P Morgan which is one of the
world's largest finance company in the world. IT tools helps the company in performing the
business operations faster and the techniques help the company to make their work different
from others (Almeida, and Wasim, 2022). As, the company is finance based organisation which
provides their services to various large banks, smaller banks, customers and to the public sector
companies also. The company highly requires the IT tools to become fast and to become the best.
 Control the customer database- The company is also the largest bank which provides
monetary help to the customers. To maintain the record of those customers and to
manage all the records and statistic of the customer it requires the IT tools to main all the

record of the customers. J.P Morgan uses the latest technologies in their functioning to
make the record in an appropriate manner.
 Transparency and monitoring- As all the information will be kept by the company
about every customers and every organisations, with the help of advance technology. In
the demand of the company to present their information, IT tools helps the company to
bring transparency in their work and also helps in monitoring.
 Efficient services- J.P Morgan is the best finance service provider around the world.
Their services are best because, they uses the latest and advance technologies in their
services. Customers can also have the access at their place to use the services and it will
only get possible because of using the latest IT tools.
Technology may impose an influential change in the operations of business in the company.
These changes may be very effective as technology basically fastens the process of operating in a
business (Benitez, Llorens, and Braojos, 2018). They are generally on a large scale level in order
to give a rise to the business industry so that there can be an increase or profit in the business.
Technology mainly helps in fastening the operational function of business so that there can be
more work in less time which may in turn increase the productivity of the organisation. It may
influence or totally change the process of working in the organisation which may enhance the
productivity of workers or employees. The main impacts of IT in order to enhance the
operational process of business are:
 Product development – The development in technology may indirectly increase the
demands of new products in the company. The integration of new technologies such as
development of computers and software packages may increase the demand of customers
which may be beneficial for the organisation. The organisation can produce better and
effective electronic products with the help of technology. The increase in innovation can
execute productive and beneficial results for the growth of organisation.
 Global communication – The individual and organisations are able to easily
communicate their matter and transfer their files and resources from one place to another.
The organisations can conduct their businesses from any part of the world with smooth
business with their clients and suppliers. Technology has made the operations of business
easier with video conferencing which has made communication all over the globe easier
and simpler.

 Acceleration – Technology has enhanced the operational functioning of business with
the help of online data transfers. The technology has made online transactions, sharing of
files and internet shopping much easier which has in turn increased the production,
capitalisation, sale with increase in revenue of the organisation. Acceleration has also
helped the company to effectively meet the demands of customers with production of
quality goods and products.
 Risks – The criteria of risks is overall in the any of the operational functioning of
business as growth and productivity comes with certain challenges which may risk the
functioning of business in an organisation. If employees are not able to execute the
appropriate skills then the customers may be dissatisfied with the results. There are also
higher chances of cyber crime due to development of technology.
On the importance of ethical and social issues, which are increasingly becoming significant in
the virtual world. Identify and discuss at least three issues to run businesses efficiently.
The members of the organisation have to go through various moral and social issues that
overall impact the performance of employees in an organisation. There can be conflicts in the
company by the ethical issues that can be considered in the form of decision, situation, state of
affairs or clash which basically impacts the principles and ethics of company (Butterworth,
2018). Each and every member of the organisation is to be treated in an equal manner with the
help of this approach. The company of JP Morgan takes the help of human resource department
to handle the issues and conflicts of organisation. The company of JP Morgan faces various
social and moral issues in operational functioning of the organisation which are mentioned
below:
 Security of employees and record of customers or privacy: The company should
analyse the security of employees for growth of organisation. The privacy of employees
are important to avoid the misuse of their information that are vital for the organisation.
The security and safety among the employees are crucial in order to maintain peace and
harmony in the organisation. The employees are the asset of the organisation that
contributes their efforts towards the organisational goal. The records or data of the
customers must be protected in order to avoid any kind of illegal activities within the
organisation. The reputation of the company may also be on stake due to the prevention

of security of data of customers which may even lead to declining the name of the
organisation. The company of JP Morgan should increase or expand its security for
protection of the data of customers by assisting a knowledgable IT department in order
to secure the privacy of its customers and employees.
 Compliance and Government issues: The statutory and legal compliances are binding
upon the organisation to implement the plans and policies accordingly. In context to JP
Morgan the organisation is highly complied with set of policies and plans to enforce the
rights of their stakeholders in order to build the faith and trust within the organisation. It
is very necessary for an organisation to impose techniques in order to develop
compliance based issues and techniques (Ever, and Rajan, 2018). These compliances
and issues are important for the effective functioning of an organisation and gives legal
identity to them. These legal compliances are binding upon the employees and other
stake holders so that transparency can be maintained in the working culture of the
organisation. The management of the organisation should issue regulations in order to
follow the compliances for structural functioning of the organisation.
 Harassment and discrimination: The superior authority in any organisation may
impose discrimination and harassment on employees or workers which can be referred as
one of the most influential social or moral issue within a company. The organisation may
have a negative impact on itself which may further result in decrease of its productivity.
The revenue of the organisation may also decrease due to the unethical condition of
harassment and discrimination. The members of the organisation are discriminated on
the basis of caste, colour, gender, income and other factors which lay a negative
influence on working culture of the organisation. The company of JP Morgan may also
face the issue of harassment and discrimination due to the huge number of employees
working in the organisation (Galloway, and Swiatek, 2018). This situation may lower
the morale of the employees which in turn may decrease their productivity and affect
their performance at work. This kind of situation may be controlled by imposing various
guidelines for the safety and security of employees within the organisation.

To identify and discuss different types of computer networks with their impact on businesses.
The networking technology is the sources of internet. It gives the access of using internet
to the companies, individual customers. It build the large network with the help (Kumar, and
Patrick, 2021). It provides the easy access of internet to the large scale companies to run many
computer systems and to connect all the computer each other. There are several way of
networking which organisation can use a per the requirements. J.P Morgan which is the finance
company adopt various networking systems such as;
 Wireless Area Network (WLAN)- It is the type of networking systems which is majorly
used by the domestic companies and few international companies also use it. It covers the
small area by providing the network. J.P Morgan use this type of network to co-ordinate
their staff. The wireless connections may be improved in short distances with the help of
this network. There will be use of radio signals instead of other network cables for use of
connections in computers that are mainly used for the purpose of business. The users can
use this connection even out of their workspace area due to the aid of wireless network.
 Local Area Network (LAN) – It is one of the simplest form of network design that is
mostly used in businesses. It mainly connects devices of low voltage to a group of
computers within a short distance as mostly over one building or two or more buildings.
Resources such as games, applications and printers can be shared on LAN. It is generally
used for small business and is mainly managed by one person only.
 Wide Area Network (WAN) – It is one of the ideal form of network that is mostly used
in businesses over a wide area. Small networks such as Local area network and metro
area network can be connected to wide area network and can even connect multiple
devices that are very far. Due to its high technology, it is more expensive than other
network designs as it allow businesses to run on a large scale with its mutiple
functioning.
 Storage Area Network (SAN)- This is one of the most common network which get used
by the large scale companies which has the large infrastructure. This type of network
covers the large area, J.P Morgan uses the same network to bring efficiency in their work
and complete the operation of the company faster (Mogaji, Adamu, and Nguyen, 2021).
They are mainly high speed networks that help in connecting various devices to multiple

servers. It basically moves the resources of storage into networks for high performance
from the other network.
 Personal Area Network- It is one of the weakest networking tool and its range is very
weak which covers the particular area only. This is the reason, it is used by the individual
persons at their home or if it is using the office it would only cover the less area.
Therefore, in today's time there is huge dependence on networks design for the fast and smooth
functioning of business. The function of transfer of files, communication with people from
different parts of the world through video conferencing and deliver of information to its clients,
suppliers and employees has been very easy and smooth with the operational functioning of
different computer networks.
To discuss the impact of Artificial Intelligence (AI) in enhancing their businesses.
Almost every business takes the help of artificial intelligence for reducing their
operational cost. Improve efficiency, grow revenue and to get aware about customer experience.
The business success and its benefits are depend up on the technologies they use, and many
businesses gives more importance to put AI technologies for their to improve their productivity,
profitability and to meet with their set targets (Pai, and Giridharan, 2019). There is a great
impact of AI on J.P Morgan, it helps the company to complete their task effectively and even
faster then others.
 It saves the time of the company and even money by perform the operation automatically
and faster.
 The company is able to make fast decisions based on the outputs which came out from
the latest technologies.
 AI system in the company vanished the mistakes which was done before by the workers.
 Through AI J.P Morgan use insight to predict the preferences of the customers and
provide the services according to it.
 AI is very beneficial as it provides the quality work which is accurate also. It leads to
increase the customer base.
 AI in the company increases its revenues by examine the service providing opportunities.
 AI acts like an expertise which analyse and also offer the advice and support to the
company.

These are the impacts and also it would be consider as the advantages of using the artificial
intelligence in the company (Patel, and Kumar, 2018). But, there are also some negative impact
of AI on business company such as;
 It is not easy to implement the AI as it requires the availability of data, the data which is
inconsistent and of poor quality doesn't use the AI in its real manner.
 If the employee's or the workers don't have the skills then, AI is of no use. It is necessary
to have some data professional skills in machine learning, training must be there to learn
the system of AI.
 Another negative impact of AI on the business company is that, it found to be costly.
Due to its complexity, smart technologies give high expenses to the company because it
also require cost for repairing and on maintenance (Rajput, and Brahimi, 2020). There is
another cost known as computational cost which is used for training data models become
the additional expense of the company.
ANALYSIS AND DISCUSSION
Support your analysis with a discussion of the potential benefits and drawbacks of your chosen
company investing in Information Technology.
In today's time, there are several benefits that can be acquired by a business firm with
investment in Information Technology in order to gain advantage in the competitive world. A
huge amount of funds is required for investment in the information and technology. The
company of JP Morgan has evaluated its budget and has contributed a huge amount of share
towards the implementation of techniques with the help of technology (Mogaji, Soetan, and
Kieu, 2020). There are various benefits of investment in IT sector which are mentioned below:
 Safety of data – The maintenance of safety of data is the most important benefit of the in
development of information and technology. There are various techniques that helps in
securing of data which should be analysed by the business firm. The department of IT is
regulated with large number of resources that is performed by the IT department of JP
Morgan in order to regulate the professional operations of the company. The company
uses software that is designed by trained employees in order to increase the chances of
data development and management.

 Database management of customers – An entity of business requires the efficient
management of customer database which is a very important aspect for the department of
information technology. The scope of development is enlarged with the increase of future
related possibilities in business. The company of JP Morgan is able to synchronise the
data of customers with its maintenance in order to have a secure network.
 Quick and accurate operations – A company is able to perform accurate operations
with the help and support of information and technology. This maintenance in the
operation of business helps to manage different employees and customers. A large hold
of business is managed with the support of key tools in an effective manner by the
company. It is very important to take the support of major strategic actions that are
impactful in nature in order to increase the efficiency and effectiveness of business.
Limitations in investment in information and technology:
 Theft and loss of data – The department of information and technology can have a huge
negative impact with the loss and theft of data. There must be maintenance of the security
of data by developing and increasing the security of data. The growth and development of
the organisation can be maintained by preservation of data in the department of IT sector.
 Risk – It is very important to consider the management of risk for the growth and
development of an organisation. The key operations of the company can have a huge
impact with the techniques and procedures of the IT sector. The company should adopt
effective strategies in order to decrease or remove the risk in management of the
company (Sahay, Meng, and Jensen, 2019). On the basis of contemporary business
environment, it is very important for the company to analyse the growth and expansion at
marketplace with consideration of significant operation in the company.

CONCLUSION
From the above report it is concluded that information technology plays a significant role
for the improvement of operations of business. The competitive strength of the company can be
increased with the key techniques of information and technology that helps in analysing the
company in a better manner. It is concluded that it is very important for a business to hire IT
experts in order to manage the operations of company with increased stability and development
of the key approaches for brief analysis of the company. Most of the companies on national and
international market mainly focuses on advanced computers systems and software in order to
have an influential impact on the operations of business. The key strengths and weakness of IT
department can be analysed for the development of operations of business in major companies.