IT in Business: Enhancing Processes Through Managerial Expertise

This report delves into the crucial role of managers in enhancing business processes through the effective use of information technology. It emphasizes the knowledge, skills, and abilities required by managers to improve efficiency within their organizations. The report discusses technical, conceptual, and interpersonal skills, highlighting their importance at different managerial levels. It also explores the significance of managerial knowledge in decision-making and problem-solving, along with essential managerial abilities like communication, time management, and decision-making. Furthermore, the report provides recommendations for managers to improve business processes, including goal setting, information collection, and maintaining effective communication. This document is available on Desklib, a platform offering study tools and resources for students.

Running head: USE OF INFORMATION TECHNOLOGY IN BUSINESS
Use of Information Technology in Business
Name of the Student
Name of the University
Author’s note:

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USE OF INFORMATION TECHNOLOGY IN BUSINESS
Executive Summary
In every organization, managers play a major role for the betterment of the organization. They
help in enhancing the various processes of the business. The role of a manager is to understand
the current business processes and make suitable decisions for improving the processes within
the business. This report puts a deep focus on the various knowledge, skills and abilities that are
needed by managers in order to increase the efficiency within the business processes. Based on
them different recommendations are also suggested for the managers that would help them in
supporting the business processes.

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Table of Contents
1 Introduction...................................................................................................................................3
2 A Brief Discussion on the Managerial Skills, Knowledge and Abilities.....................................3
2.1 The Managerial Skills............................................................................................................3
2.2 The Managerial Knowledge..................................................................................................5
2.3 The Managerial Abilities.......................................................................................................6
3 Recommendation for Improving the Processes in Business.........................................................7
4 Conclusion....................................................................................................................................8
5 References...................................................................................................................................10

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1 Introduction
The role of management plays a major role within an organization. Every workplace
requires a manager who would be able to perform and shape the business processes within the
particular organization. The task of managing an entire organization requires a lot of experience
and knowledge in order to handle the situations that would arise within the organization (Goetsch
and Davis 2014). The manager is a title of a job that would be used within an organization in
order to represent an employee who possesses certain responsibilities and duties, which would
help them to lead different departments. The manager of an organization is consigned to a
precise level within the chart of an organization. The employees who possess the job title of a
manager have some major significant diverse duties and responsibilities of their job for the
people and functions (Kam Sing Wong 2013).
The description of the job of a manager would vary from one organization to another,
which would depend on the detailed responsibilities that would be assigned for the function of
the job. The managers of an organization would be responsible in order to ensure that that all the
employees would be performing their jobs correctly, thoroughly and within the proposed time.
The expectations and goals should be made clear to the employees. The role of a manager and
the description of their job are at the classification level within the organization. It would
integrate the various functions and the departments for the success of the implementation.
2 A Brief Discussion on the Managerial Skills, Knowledge and Abilities
2.1 The Managerial Skills
The managerial skills are described as the knowledge and the ability of different
individuals within the managerial position. These skills are much needed in order to fulfill some

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of the specific activities or tasks of the management. The ability and knowledge could also be
learned and practiced. These can also be acquired with the help of the practical implementation
of the required tasks and activities. There are three kinds of skills that would be required by
managers for a successful process of management. These are technical skills, skills based on
conception and human or interpersonal skills of management (Rosemann and vom Brocke 2015).
The technical skills are needed by the organization in order to provide the manager with
the ability and knowledge for using various techniques so as to achieve their goals. The technical
based skills would not only be related with the machines, tools of production or any other kind of
equipment but they could also be the skills that would be required in order to increase the level
of sales, design various types of services and products and hence market them (McDonald and
Wilson 2016).
The conceptual based skills have the potential to present knowledge or the ability of a
manager to think in an abstract way. This would mean that the manager could view the entire
analysis and perform the diagnosis of the different departments. With the help of these skills,
they would be able to predict about the future of the business within the organization. The
conceptual based skills are a much vital need for the top level managers. The importance of the
conceptual based skills would rise from the bottom of the hierarchy of the management to the top
position in the hierarchy (Creasy and Anantatmla 2013).
The human or interpersonal skills of management would present the knowledge and
ability of a manager for the major purpose of working with different kinds of people. The most
important and critical tasks of management is the ability with various kinds of people. The
interpersonal skills of management would be able to enable managers for becoming leaders and
thus be able to motivate the employees for making much better accomplishments (Bratton and

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Gold 2017). These skills would also be helpful for making an effective use of the potential of
humans within the company. Hence these are the essential skills that would be required for the
managers within an organization.
2.2 The Managerial Knowledge
The knowledge and the skills of the individuals would be widely considered for the
representation of an important component within the logical capital of a firm. The value of the
knowledge of an individual would also be recognized from the perspective of the capability of
the manager within an organization (Bolden 2016). The capabilities and the routines of an
individual are being considered for acting as an interface for the purpose of the knowledge of an
individual. The most important issue that needs to be considered as how would the managers
would use the knowledge in order to perform their prescribed duties.
The managerial knowledge could be defined as the process of acquiring, sharing and
using the information and knowledge within the various purposes of an organization. The
knowledge within an organization would deal with unambiguous knowledge and should also
possess attribute of maturity (Holsapple 2013). The approach could be multidisciplinary. This
approach would be intended in order to achieve the various objectives of the organization. The
knowledge within the managerial functions is important as it ensures every relevant resources
and information. These resources would be vital for the managers of the organization whenever
they would require it. The knowledge gained by the managers would help in avoiding duplicated
efforts.

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The traditional systems of the gaining of knowledge are mainly and fully focused in order
to capture the knowledge within the centralized systems. The knowledge within an organization
has the capability to improve the speed of the decision making process and the quality of work.
Knowledge would help to enable the individuals in order to motivate the sense of innovation and
hence meet the changes within the business of the organization. This would help them to meet
the changing needs within the processes of the organization (Foss, Lyngsie and Zahra 2013).
Knowledge could also be helpful in improving the efficiency of the units of operation and the
processes of the businesses within the organization. With faster accessibility to the different
types of information and the resources within the organization, it is possible for the various
employees to act in a quick manner. The sharing of important knowledge and the collaboration
within the processes of work would also help in increasing the value that would be offered to the
customers (Dalkir 2013).
The managerial knowledge normally refers to the knowledge that could be accumulated
over the course of the career of an individual. The manager of an organization would have the
proper knowledge that would provide the capability to perform the prescribed work. The
knowledge would be required for the manager in order to maintain his position within the
organization. With the help of proper knowledge, the manager would also be able to solve
various problems within the organization and thus would help in enhancing the betterment of the
organization (Choudhary, Akhtar and Zaheer 2013).
2.3 The Managerial Abilities
The managerial abilities would refer to the different abilities of the managers that would
be helpful in making various decisions of the business and thus would be able to lead the
subordinates within the company. There are some abilities, which should be possessed by a

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manager within an organization for performing the various tasks within organization and thus
take a control over the business processes. The three vital abilities, which should be possessed by
a manager are described as: Communication, time management and decision making abilities
(Helfat and Peteraf 2015).
An effective ability that should be possessed by a manager is a proper sense of
communication. The manager of an organization could be judges based on his abilities of
communication. The manager should possess the ability to express themselves concisely and in a
clear manner. They should also possess the ability to gain the attention of their clients or
employees so as to persuade them in making their task done within the estimated time.
The management of time within the workplace is an essential thing, which should be
maintained in order to perform the duties within the estimated time. The time management
abilities are supposed in order to save time with the increasing loads of work. The managers
within an organization should motivate their employees to complete their respective works
within the proper time in order to ensure that the deadlines are met and thus they would be able
to satisfy the demands of the clients. The managers of a particular organization could prioritize
the tasks in order to focus on the important things. They should also ensure that the meetings that
are organized should start and end within the proper time and that every employee should stick to
the agenda (Kerzner and Kerzner 2017).
The ability to make proper decisions should also be considered as an important measure
for the growth of an organization. Every manager should possess the ability to take a decision
when there is a need. The proper ability of decision making could be defined as a process in
which a problem could be defined, the proper solutions could be analyzed and based on them a
proper outcome would be selected. Proper making of decisions could help an organization to

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save itself from vital situations. Hence a manager should possess the right capability of making
decisions (Romiszowski 2016).
3 Recommendation for Improving the Processes in Business
The manager has the most important responsibility as they have to manage the entire
process of management within an organization. The managers within an organization should be
able to outline their goals. They should focus on the goals that are set for the organization and
then choose the best course of actions that should be followed. They should also decide the
things, which are lacking within an organization and then decide on the various actions that
should be taken in order to improve the process of the business within the organization (Ghattas,
Soffer and Peleg 2014). Every team within an organization has a vast set of information. They
should be able to collect the type of information that would be able to help in improving the
business processes. The managers could conduct a survey and thus allow their team members to
be anonymous. This would help them in identifying whether their employees have accepted them
as their manager. They should also talk to their employees regarding the welfare of the
organization. The managers should listen to the complaints of the employees and then should
decide on the course of actions that would be needed in order to improve the business processes.
They should also maintain a healthy mode of communication, which is the most important part
within an organization. Hence, the managers should follow the proper recommendations for an
effectiveness within the business processes (Stark 2015).
4 Conclusion
Based on the above report, it could be concluded that the managers within an
organization play a major role for the betterment of the organization. The major decisions within
the processes of an organization are mostly taken by the managers. This report focusses on the

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various on the various knowledge, abilities and skills that would be essentially required by the
managers for the growth and betterment of the processes within the organization. Proper skills
should be developed by the managers in order to tackle the situations that would arise from the
everyday operations within the business processes. Knowledge is also another major key factor
that would be extremely essential for deciding the right actions. The role of a manager is to
manage the several processes within the organization. They have to understand the situations
within the business and then with the help of proper knowledge, they should decide about the
later course of actions that would be needed to be taken. The manager should also possess proper
abilities for deciding the actions that would be needed in times when such critical situations
would arise. The skills of management and functions are a very important characteristic of any
organization. The managers should be able to derive proper strategies that could help in tackling
various kind of practical functions within the workplace and thus ensure a proper business
environment.

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5 References
Bolden, R., 2016. Leadership, management and organisational development. In Gower handbook
of leadership and management development (pp. 143-158). Routledge.
Bratton, J. and Gold, J., 2017. Human resource management: theory and practice. Palgrave.
Choudhary, A.I., Akhtar, S.A. and Zaheer, A., 2013. Impact of transformational and servant
leadership on organizational performance: A comparative analysis. Journal of Business
Ethics, 116(2), pp.433-440.
Creasy, T. and Anantatmula, V.S., 2013. From every direction—How personality traits and
dimensions of project managers can conceptually affect project success. Project Management
Journal, 44(6), pp.36-51.
Dalkir, K., 2013. Knowledge management in theory and practice. Routledge.
Foss, N.J., Lyngsie, J. and Zahra, S.A., 2013. The role of external knowledge sources and
organizational design in the process of opportunity exploitation. Strategic Management
Journal, 34(12), pp.1453-1471.
Ghattas, J., Soffer, P. and Peleg, M., 2014. Improving business process decision making based
on past experience. Decision Support Systems, 59, pp.93-107.
Goetsch, D.L. and Davis, S.B., 2014. Quality management for organizational excellence. Upper
Saddle River, NJ: pearson.
Helfat, C.E. and Peteraf, M.A., 2015. Managerial cognitive capabilities and the microfoundations
of dynamic capabilities. Strategic Management Journal, 36(6), pp.831-850.

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Holsapple, C. ed., 2013. Handbook on knowledge management 1: Knowledge matters (Vol. 1).
Springer Science & Business Media.
Kam Sing Wong, S., 2013. The role of management involvement in innovation. Management
Decision, 51(4), pp.709-729.
Kerzner, H. and Kerzner, H.R., 2017. Project management: a systems approach to planning,
scheduling, and controlling. John Wiley & Sons.
McDonald, M. and Wilson, H., 2016. Marketing Plans: How to prepare them, how to profit from
them. John Wiley & Sons.
Romiszowski, A.J., 2016. Designing instructional systems: Decision making in course planning
and curriculum design. Routledge.
Rosemann, M. and vom Brocke, J., 2015. The six core elements of business process
management. In Handbook on business process management 1 (pp. 105-122). Springer Berlin
Heidelberg.
Stark, J., 2015. Product lifecycle management. In Product Lifecycle Management (Volume
1) (pp. 1-29). Springer, Cham.