Information Technology in Business: CFPBUS003 Report, LSC, Suffolk

This report provides an overview of the role of information technology in business, with a focus on HSBC as a case study. It discusses the importance of IT for business success, including data management, management information systems, and customer relationship management. The report also examines ethical and social issues in business, such as diversity, discrimination, social media concerns, health and safety, and data privacy. Furthermore, it explores different types of networking technologies used within organizations, including transmission-based networks (point-to-point and multi-point) and scale-based networks (LAN, MAN, WAN, PAN, VPN). Finally, the report highlights the importance of social media in business for leveraging advertisements and increasing sales. Desklib provides students access to similar reports and solved assignments.

Introduction to information
technology

Abstract
Information technology is important concept in order to utilise various tool and different
network technology in order to increasing effectiveness of organisation. It is process which
refers to various function are used in IT in order to increasing profitability and productivity. It
involves various roles of IT and benefits in order to effectively conducting business operation
and activity. It considered as HSBC is one of the leading organisation in banking industry so
providing advanced services for customers as well as making good relationship with customers.

Table of Contents
Abstract............................................................................................................................................2
INTRODUCTION...........................................................................................................................4
Literature Review:...........................................................................................................................4
Explain the role of IT in business success and failure............................................................5
Discuss the ethical and social issues in business....................................................................6
Examine the different kind of networking technologies within the organisational context...7
Describe the importance of social media in business.............................................................9
CONCLUSION.............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
Information technology is important concept because without that organisation cannot
survive and sustain in the market for longer period of time. It includes various strategies which
refer to smoothly run the business operation and functions. It includes various networking
technology in order to achieving organisation goal and objectives (Lloyd, 2020). The report is
about HSBC is one of the leading banking sector so which are situated in UK. The paper consist
IT technology and various concept such as role and importance. It includes various network
technology are implementing business models.
Literature Review:
According to the view point of Kristen Slyter (2019), Information technology plays vital
role in an organisation in order to effectively run the business as well as functions of
organisation. There are ample numbers of It application are used by organisation in order to
effectively solve the problems of organisation. It includes IT manager has power and
responsibility in order to properly evolved the technology in an organisation in order to
effectively run the business function and achieving organisation goal and objectives. It
considered as utilisation various tool and techniques which are helpful in information
technology. It banking industry more utilisation of technology in order to effectively conduction
financial transaction. IT department main pillar in an organisation in order to serves the best
services for customer such as IT governance, IT operations, Hardware and infrastructure. It
considered as IT involves in everywhere in organisation such as providing support, network
maintenance, security testing. It involves in proper setup and maintenance of equipment which
refers routers, servers, phone systems and many others. It governance is process which refers to
collaboration of policies and processes on the basis properly run the business function as well as
fulfil the need of organisation. In relevance HSBC, it is one of the leading banking sectors in UK
and effectively applied IT tools and application in order to serves the best services for customers.
It includes dealing in financial transaction as well as they are responsible for customers’ money
so accordingly used various kinds of techniques. There are ample numbers of benefits of IT in
order to properly conducting networking between the systems. It includes utilisation various
application and software in order to maintaining standard of service, security point view,
connectivity and many others. Most of organisation utilised more intuitive and sophisticated
technology solutions due to gaining competitive advantages. It includes organisation analysed

the market condition and accordingly developing technology which refers to beat competitors. It
is tools which are helpful to attracting large numbers of customers. It is long and time consuming
process because ample numbers of challenges are faced by organisation (Marchewka, 2016). It
includes effectively managing data because huge amount of data are properly managed with the
help of software’s and human analytical skills. In IT services utilised other techniques such as
mobile and wireless usages. It orders to conducting remote work like smart phones, tablets and
laptop. It includes cloud services which refers to properly store bulk amount of data as well as
techniques are effectively implementing in order to organisation sustain and survive in the
market.
Explain the role of IT in business success and failure.
It plays vital in order to an organisation due to smoothly conducting business operations as
well as effectively managing data and providing best service for customers. In present context
day by day business model utilised effectively technology in order to achieving organisation goal
and objectives. There are ample numbers of roles in IT which are discussed below.
Data management system-: It includes most of organisation utilised IT software and
application in order to properly managing the data effectively. It includes organisation utilised
latest version of documents or servers due to properly marinating data. It is easy process for
employees as well as immediate access on document properly (Beynon-Davies, 2016). In
relevance of HSBC, it includes various numbers of customers so essential to maintain record as
effectively delivering product and services.
Management information systems-: It is process which refers to effectively managing data
in order to apply various strategies. Management information system plays important role in
order to companies’ effectively tracking sales records, expanse and majoring productivity of an
organisation. In context of organisation, it includes utilisation various kind of strategy in order to
conveniently sales the product as well as delivering services. It is process which is helpful to
increasing profitability of organisation.
Customer relationship management-: It considered as IT providing various facility in
order to managing customers as well as providing various online facility such as net banking,
online services and banking apps. It is way to attracting large numbers of customers as well as
increasing targeting customer base (Koch, 2018). Customer support department utilised various

techniques in order to serves the various services such as call centre, providing information and
many others.
Therefore, it includes various role of IT in business in order to effectively achieving
success and goal. In orders to without that organisation cannot run business effectively and
cannot survive in the market for longer period of time.
Discuss the ethical and social issues in business.
Organisation is facing ample numbers of ethical and social issues in business in order to
run the business activity and operations. There are ample numbers of problems which are faced
by business model so accordingly formulating strategies and putting efforts in order to solve
these problems. There are many ethical and social issues so discussed below.
Diversity and discrimination-: It includes organisation facing this problem in order to
employees are coming from different background so they have different opinion, ideas and
thoughts. It considered as many factors such as age, disability, compensation, genetic, national
origin, race, religion, colour and many others (Marchewka, 2016). In context of organisation, it
includes various kinds of workforce work in workplace so HR department accordingly providing
policies in order to effectively conducting business operations.
Social media-: In present scenario, it is biggest issue for an organisation in order to
businesses promoting their product and services through online and utilised IT technology. In
reference of HSBC, it includes serves the services through online and financial product are
offered through social media so it directly impact on business models.
Health & safety-: It includes organisation providing health and safety working
environment for employees in order to effectively perform business functions (Beynon-Davies,
2016). It includes ethical rules and regulation is formulated by employees so HSBC manager
monitoring employees due to adhered to follow such rules and regulations.
Data privacy-: It is important for an organisation in order to used technology tool for data
security and most of companies facing problem in order to providing data safety and security for
an organisation. In context of organisation, it considered as serves the various customers so
accordingly properly maintain the record effectively so IT department providing various tool
such as smart phones, computer and laptop.

Hence, it includes organisation facing ample numbers of ethical and social issues in order
to business model help IT and technologies in order to reducing such issues and effectively
conducting business functions.
Examine the different kind of networking technologies within the organisational context.
Network technology refers to exchanging information and data from various tool and
techniques and effectively implementing by business model. It includes installation,
configuration, troubleshooting and many others (Kuvandikovich, 2020). It includes organisation
used different kind of network technology such as audio, visual files and many others. It includes
effective networking system which are used various measures so discuss the different kinds of
networking technology.
Network technology based on transmission:
It includes data are transfer on the basis of this transmission which includes various concept so
mentioned below as well as utilisation in banking industry.
Point to point-: It includes data transmission on this medium so effectively exchange the
information and wire networking so guided medium. It involves various wirelesses networking
so point to point network technology (Naidoo, 2018). In relevance of organisation, it effectively
applied in organisation due to easily exchanging information one to another place.

Multi-point-: It includes ample numbers of nodes are effectively connected with the
single medium. It involves transmission and transfer refers to two connections in order to sharing
information and messages so smoothly conducting business function and activity. In relevance of
HSBC, it considered as utilisation various networking such as every nodes is accessible and
transmission of data between the nodes simultaneously at one time.
Network technology based on scale:
LAN-: It is network which refers to local area network such as various devices like
computers, laptops, mobile and many others (Benoit, 2019). It includes connection between the
small ranges such as 100m to 10km. It considered as this network properties are different from
other network technology as well as organisation effectively connected nodes in order to
developing proper ranges, network, users, speed and many others. There are ample numbers of
elements such as printers, scanners and HUB in order to developing middle network so easily
attracting signals as well as transfer data from sender to receiver. Cables like twisted pair, optical
fibre, coaxial cables and many others.
MAN-: It considered as various LAN connection in order to jointly networking device
with the help of bridge. It is networking such as Metropolitan area networking due to this
technology in computer networks (Tiwari, 2016). In context of organisation, it includes used
various networking technology so computer are effectively connected and transfer the data.
WAN-: It is networking technology so connecting on device which refers to route and
knows as wide area network. It is process which is helpful for transfer and exchange information
in computer networks. It considered as majorly are two types of connectivity such as public

WAN and private WAN. There are ample numbers of elements which are involves in WAN and
business model used this network technology like bridge, router and gateway.
It includes bridge are connected with different LAN, router are connected different network,
gateway are connected with various type of architecture.
PAN-: It includes personal area network in order to effectively transfer information and
communication with closed to person. There are ample numbers of networks such as USB,
firewall, ultra-wideband. In relevance of organisation, it considered are connected with different
ranges of networks such as wireless keyboards, cell phones head sets, printers, bar code scanners
and many more.
VPN-: It is known as Virtual private network which refers to effectively transfer
information and communication in order to sender to receiver (Chirumalla, 2018). It includes
organisation developing networking which refers to connected with internet and various
protocols so sender and receiver effectively communicating with each other. In context of
business, it includes model in order to developing effective network so used as protocols.
Describe the importance of social media in business.
Social media is tools which are mostly organisation utilised in order to promoting their
products and services. It includes various media which are effectively utilised by organisation
due to gaining competitive advantages as well as increasing productivity and sales of company
(Shelby, 2020). In context of HSBC, it involves utilisation social media in order to increasing
sales of financial product and developing awareness regarding products and services. There are
ample numbers of importance which are discussed below.

Leveraging social advertisement-: It includes business model promoting their products
and services such as what’s app, instagram, twitter, online platform and many others. In
relevance of organisation, it considered as most of individuals are effectively connected with
social platform so developing network with each other as well as helpful to increasing sales of
products and services.
Boost brand awareness-: It is effective techniques which are helpful to creating brand
awareness and influencing customers. It is essential for organisation in order to use various tool
and techniques so developing brand image in the mind of customers (Chirumalla, 2018). In
reference of HSBC, it is process which refers to use this platform in order to attracting large
numbers of customers.
Improve search engine optimization-: It is greater importance of social media in order to
customer’s searches on top priority and rank. In context of organisation, it includes utilisation
various social media profile and updating customer through online. It is process which refers to
utilisation various channels in order to discovered keywords and search options, hash tag.
Therefore, it includes greater importance of social media in order to satisfy the need and
wants of customers as well as promoting various products and services in order to increasing
profitability and productivity of company.
Explain different stages of software development life cycles.
Software development cycle is process which refers to various application are utilised in
business in order to developing software. It includes various phase which are discussed below.
Planning-: It is first stage of software development regarding projects in order to
estimating expanses and costs due to attained business goal and objectives. It includes
developing proper structure in order to monitoring by leadership as well as including feedback of
stakeholders. It includes clear all the scope and purpose of the application.
Define requirement-: It considered as determining application in order to fulfilling the
requirement as well as effectively attained organisation goal and objectives (De Vries, 2016). It
includes social media which refers to various application are fulfilled their requirement and able
to developing networking with customers. It is process which refers to resources are applied
properly in order to successfully run the business model functions.
Design and prototyping-: It is third stage of software development in order to consider as
various factors such as architecture, user interface, platforms, communication and security. It is

process which refers to design software as well as choosing different platform such as android,
windows. It utilised effective design and prototype in order to effectively implementing the
strategies as well as providing feedback regarding customers.
Software development-: It includes project are developed in order to effectively run the
various programmes and codes. It utilisation various tool and techniques in order to managing
application which refers to achieving target goals and objectives are met. There are ample
numbers of codes and programmes which effectively performing task and activity (Rosenthal,
2020). It is process which refers to effectively running codes and programmes in order to proper
application and process.
Testing-: It considered as testing on various software in order to utilised various
functions as well as work effectively and efficiently. It considered as various functions and
different parts of application in order to tested application before used as well as run processing
effectively and efficiently.
Deployment-: It is phase which refers to application run effectively in order to
developing deployment phase. It includes utilisation various tool and techniques in order to
easily access the website.
Operations and maintenance-: It is development cycle which refers to various tool and
techniques in order to maintenance operation and programmes. It is effective tool and techniques
which are run operation and programmes as well as new development cycle and plan.
Hence, it includes software development phase in order to various phases which are used by
business models.
CONCLUSION
From the above report, it has been concluded that it include information technology utilise
various tool and techniques in order to effectively run the business operations and functions. It is
process which refers to IT plays important role in business as well as social and ethical impact
on business operation. It involves various measures of IT in order to developing various stages
software development cycle. It considers various factors which are impact on business
profitability and productivity.

REFERENCES
The books and Journal
Lloyd, I., 2020. Information technology law. Oxford University Press.
Koch, C., 2018. Introduction to Information Technology. Scientific e-Resources.
Marchewka, J.T., 2016. Information technology project management: Providing measurable
organizational value. John Wiley & Sons.
Beynon-Davies, P., 2016. Information Systems Development: an introduction to information
systems engineering. Macmillan International Higher Education.
Kuvandikovich, T.U., 2020. On the introduction of information technology tools in the
educational process of secondary schools. Asian Journal of Multidimensional Research
(AJMR), 9(5), pp.302-306.
Naidoo, R., 2018. Role stress and turnover intentions among information technology personnel
in South Africa: The role of supervisor support. SA Journal of Human Resource
Management, 16(1), pp.1-10.
Benoit, G., 2019. Introduction to information visualization: Transforming data into meaningful
information. Rowman & Littlefield.
Tiwari, S., 2016, December. An introduction to QR code technology. In 2016 international
conference on information technology (ICIT) (pp. 39-44). IEEE.
Chirumalla, K., 2018. Managing Product Introduction Projects in Operations: Key challenges in
heavy-duty vehicle industry. The Journal of Modern Project Management, 5(3).
Shelby, J.E., 2020. Introduction to glass science and technology. Royal Society of Chemistry.
De Vries, M.J., 2016. Teaching about technology: An introduction to the philosophy of
technology for non-philosophers. Springer.
Rosenthal, L.H., 2020. A few thoughts on electronic discovery after December 1, 2006. Yale
Law Journal Online (November 2006). http://www. yalelawjournal. org/the-yale-law-
journal-pocket-part/procedure/a-few-thoughts-on-electronic-discovery-after-december-
1,-2006.