IT Change Management Process: Junior Fashion Clothing Case Study

This project examines the IT change management process within Junior Fashion Clothing, a retail company aiming to enhance customer satisfaction and expand its business. The assignment focuses on the implementation of a Point of Sale (POS) system across its stores and online platform. It begins with an analysis of IT knowledge management policies, including the creation of user accounts and workstation modifications. The project then details the IT change management process flow, emphasizing documentation, team development, and system monitoring. Release management procedures are outlined, including employee training for the POS system. Service operation aspects, such as incident management and priority assignment, are also addressed. The project further explores the transition of IT issues into problems and strategies for continuous service improvement, particularly in relation to system security and bank server connections. The conclusion highlights the importance of proper POS system implementation and monitoring for business growth, emphasizing the roles of project management and employee training.

Running head: IT CHANGE MANAGEMENT PROCESS
IT CHANGE MANAGEMENT PROCESS
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Introduction
Junior Fashion Clothing is an American retailer and well known for selling the
apparel and accessories. This clothing line has 5 stores in Philadelphia and also conducts the
online selling of the products. The main objective of this organization is to expand the
business along with improvement of the customer satisfaction. In order to achieve this the
organization is taking some initiatives like changes in the IT management process in the
organization. The main objective of this paper is to evaluate the It management change for
Junior Fashion Clothing and its effectiveness for the achieving the objective of the
organization.
Service Transition
1. IT Knowledge Management :
IT management policy is related to the managing the change in the usage of the IT in
the organization. IT management policy is an important entity for the organization as it works
as a guideline for the implementation of the newly implemented system for the organization.
Junior Fashion Clothing is an emerging company which is aiming to improve the customer
satisfaction through the improvement of the IT infrastructures. In order to do this the
organization is planning to implement the use of POS in the stores. In order to implement the
proper use of POS systems at the store, the IT policies are needed to be maintained.
a. IT knowledge management policy in the organization:
Creation of new user’s account:
The proposed implemented system for Junior Fashion Clothing is POS system (Point
of Sale). In this context, the selected service provider is Raven. In order to operate the
system in a proper way, separate user account is needed to be created. One account will be

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operated by the admin and other account will track the data by the external users. The admin
account will be secured by the user name and password.
Modification in workstation PC:
Through the POS system transaction of money can be done. In order to do this the
workstation connected with the POS system are needed to be connected with the servers of
the respective bank. In order to do this, Junior Fashion Clothing needs to modify and update
the existing workstations so that these system can be compatible to connect with the servers.
2. Process flow of IT change management process
The IT change management process follows a certain chain of processes. At the initial
stage the changes needed for the organization are needed to be identified. In the second step,
the documentation of the requirements for the implementation is needed to be done carefully.
This will help to mitigate the scope creep in the project. In this context, the identified change
is the implementation of the POS system for the outlet in the organization. In the beginning,
the necessary equipment for the implementation of the POS system is needed to be evaluated.
At the third stage, the development of team is required for the implementation of the POS
system. Project management team is created for the implementation of the POS system
supported by Ravel. During the development process, all the steps in the lifecycle of the
project development is needed to be carried out by project management team. After the final
implementation of the system the monitoring and review of the system is done. The
modification and further improvisation of the system is done on the basis of the feedback.

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Process Diagram
(Source: Created by Author)
3. Management procedure for IT change and release management:
Release management is concerned about the pre-processes for bringing the change in
the IT management process. Making the steps as the blueprint for the implementation of the
POS system at the store of Junior Clothing Store can be regarded as release management.
After the implementation of the system at POS system at the store, the handling of the
implemented system in proper way is important. In this context, the process of the release
management is concerned about providing proper training to the employees in the
organization so that they can properly handle the functionalities of POS.
Service operation
1. Assigning priority for fixing issues (incident management):
There is a possibility that the challenges can be present during the implementation of
the POS in the organization. In order to mitigate these challenges assigning priority for the
different issues are needed to be done. Assigning the priority will help to solve the bigger
problem at the first stage. This is a part of incident management which supports the quick
response in case if any issue occur in the system. Setting of the priority is dependent on the
aims and objectives of the Junior Fashion Clothing.

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2. Process of IT issues becoming the problems
IT issues can become problems if they are neglected for long time. The probable
issues regarding the newly proposed system can be identified at the beginning of the
implementation. For the implementation of POS, the identified issues are technical issues,
issues regarding the managing of the new system. These issues are needed to be managed in a
proper way. Assigning priority for solving these issues will help the organization to resolve
the major problem at the first place.
Process Diagram of incident management
(Source: Created by author)
Continuous improvement of the service
1. Improvement of the IT service
The improvement of the IT service can be done through the implementation of
POS. However, while creating of the admin account in order to operate the POS system
security is a concerned issues. In order to do this the setting of the password can be done
for the authentication and authorized access. Apart from that reset of the password for the
account can be done in routine basis. Apart from that the deployment of the new PC can
be carried out so that the connection between the POS system and servers of the banks
can be improved.
Conclusion

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The discussion is regarding the implementation of the POS in the outlet of Junior
Fashion Clothing. It can be concluded from the above discussion that proper implementation
and monitoring of the POS system can improve the overall business of Junior Fashion
Clothing. The project management team will be responsible for the implementation of the
POS system at stores. The management of the organization should negotiate the process of
availing the POS service from Ravel. However, the employees are needed to be trained as a
part of the release management for the proper handling of the system.

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