This report delves into the application of Information Technology (IT) within the global economy, focusing on Exploratory Modeling and Analysis (EMA) Workbench as a key research methodology for complex and uncertain systems. It explores EMA's use in creating smart city policies, specifically analyzing the placement of traffic lights, the deployment of surveillance cameras, and the licensing of taxis. The report further identifies and discusses two crucial ICT tools for policymaking: Visualization Tools, which aid in interpreting large datasets, and Simulation Tools, particularly agent-based modeling, for reproducing complex systems. These tools are shown to be beneficial in optimizing public transport schedules and energy usage within the smart city environment. The report concludes by referencing key literature supporting the findings, highlighting the importance of data-driven decision-making in modern urban planning and technological advancements.