This report provides an in-depth analysis of IT infrastructure management, encompassing various key areas. It explores electronic record management, business intelligence and analytics, data and text mining, big data analytics, and data discovery. The report also delves into enterprise architecture, management information systems, data lifecycle, and cloud computing. Furthermore, it examines the application of data mining and text mining in decision-making, the challenges and solutions associated with cloud computing, and the role of executive information systems. The report also covers the importance of POS data and the benefits of a centralized approach. The report also discusses the Black Book model. The report covers the benefits of a centralized approach to customer queries. This report provides a comprehensive overview of IT infrastructure management concepts and applications.