Analysis and Report on Future Management of IT & IS

This report provides an analysis of the future of IT and IS management, focusing on emerging technologies and their impact on organizations. It discusses the advancements in biometric systems, 3D printing, and the integration of AI in financial services. The report highlights potential issues and challenges associated with these technologies, such as security breaches and technical problems. It also examines strategic, tactical, and operational decisions that organizations need to make to adapt to the changing technological landscape. The report emphasizes the importance of specific IT and IS skills, including coding, UX/UI design, database management, and cybersecurity. Additionally, it touches upon the significance of cloud computing platforms like Amazon Web Services. The conclusion underscores the need for a proper understanding and advanced knowledge of technical software to effectively address future challenges in the IT and IS field.

Running head: FUTURE MANAGEMENT OF IT & IS
FUTURE MANAGEMENT OF IT & IS
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Introduction
The rapid growth of technology and its implementations in our daily lives had made
our lives quite easier and faster than before. With the advancements in the process, a huge
change will be reflected in the near future of ten years where people will be accessible
anywhere in the world with their smart devices in their hand1. The IT organizations are
continuously upgrading themselves such that they can provide advanced services to their
customers worldwide. Hence, being an employee of the IT organization, I also need to
upgrade my skills such that I can accustom myself with the changes, attend the risks
associated and take decisions to deal with them effectively.
Issues Related to IT & IS
Biometrics is a major advanced application of security system in any company. There
exists two types of identifiers in biometric systems that are the physiological identifiers and
the behavioural identifiers. The physiological identifiers like the fingerprints, retina scan are
common nowadays. However, the organizations may update their biometric systems to
behavioural identifiers that will recognize the walking patterns and gestures of the people2.
Behavioural identifiers are much more authentic because they do not involve human
involvement every time like fingerprint checking or retina scanning. However, these systems
when newly developed will be highly prone to hacking. The hackers will get ample chances
to breach in the security and can easily get the employee details from the company.
3D printing or additive printing is another sector that is emerging up as a new
technology to enhance the business processes in a system. The objects are given shape in the
form of 3D by printing in layer by layer. The layers are identified as a thin slice of the cross-
1 Arnott, D., Lizama, F., & Song, Y. (2017). Patterns of business intelligence systems use in
organizations. Decision Support Systems, 97, 58-68.
2 Feng, Z. (2018, July). Biometric Identification Technology and Development Trend of Physiological
Characteristics. In Journal of Physics: Conference Series (Vol. 1060, No. 1, p. 012047). IOP Publishing.

2FUTURE MANAGEMENT OF IT & IS
section of the object that is printed. By using 3D printing of objects, the team leaders can
explain the outcome in advance to his employees and explain clearly the vision of the project.
However, there might exist issues in printing a 3D object too. If a disruption occurs in the
layers of the printed object, the final print will not be at its best quality. This will create a
problem in understanding what the object is about and what needs to be done with it. There
could also be issues in handling the printers and forming the objects digitally for this printing.
The financial service farms such as the banking or the insurance sectors are
developing highly nowadays with the emergence of the Artificial Intelligence in this era.
Hence, ten years from now on, they will incorporate smart systems that will reduce work
pressure of the organization at large3. The banking sectors nowadays already incorporated
chatbots and robots that prove to be of great help while providing services to the customers
from the banks. After the advancement in technologies, these chatbots will not only be able to
reply to the customers but also trace their transactions and update them with the recent status
of the accounts4. However, issues might occur if there exists some technical problems in such
robots and the customers are not provided with the optimum services possible. Even if the
security is enhanced, the hackers also might be advanced enough to hack such systems and
the privacy of the customers will be at stake due to this automated processes.
Another aspect that will have a great impact on digital economy is the services
provided by the digital giants like the Amazon, Google, Microsoft and many more. These
mammoth sized companies are providing cloud based management solutions to the small or
medium sized organizations at a reasonable cost. Hence, the developing organizations does
not have to manage their in-house databases and are reducing work force for this purpose.
This will prove to be advantageous for the organization that they do not have to spend much
3 Press, C. R. C. (2016). Wireless sensor networks: Current status and future trends. CRC press.
4 Lee, W., & Sohn, S. (2017). Identifying emerging trends of financial business method
patents. Sustainability, 9(9), 1670.

3FUTURE MANAGEMENT OF IT & IS
on the management of their databases. However, the cloud-based solutions are always not
secure. A certain amount of cost will be spend for upgrading the cloud services and the
software associated with it5. This will be a recurring cost for the companies down the line in
the upcoming years. In addition, there will be issues with the security systems provided by
the larger organizations.
Strategic, Tactical & Operational Decisions
The companies will incorporate many new advancements in the upcoming future.
According to the changes in the technological field, there needs to be variations in the
decisions made in various aspects of the organization. The decisions will vary in strategic,
tactical and operational aspects of the company. In terms of strategic changes, the companies
should make plans in incorporating the new systems in a company6. The new biometric
systems if placed within the organization should be decided in advance, the locations where
this system should be placed. These biometric systems will function automatically, hence,
will reduce human labour at large. Strategic planning should also be implemented in terms of
3D printing too. Since, printing 3D images are very costly, planning should be done
beforehand by the companies about the number of 3D prints required for a project.
The tactical decisions at adverse situations helps to overcome the situation very
easily. Hence, implementation of tactical decisions help in managing situations when things
are not working properly. When the resources are high, one should have the skill to manage
the costs by reducing the amount of resources required for the company7. For instance, the
biometric systems should be placed in conference rooms or specialised areas of office rather
5Traina, J. (2018). Is aggregate market power increasing? production trends using financial
statements. Production Trends Using Financial Statements (February 8, 2018).
6 Mata, E. M., García, E. C., Aguirre, J. M. L., Hungerbuehle, K., Camarasa, A. E., & Corbella, L. P. (2016).
Knowledge Management Systems for Supporting Enterprise Wide Optimization and Modeling: Strategic and
Tactical decisions. Intelligent Decision Support Systems, 19.
7 Steiss, A. W. (2019). Strategic management for public and nonprofit organizations. Routledge.

4FUTURE MANAGEMENT OF IT & IS
than placing it in every room. For 3D printing, the cost of the images are high. Hence, they
should not be printed at a high rate.
Operational decisions are core technical and one should have a thorough technical
knowledge to take the decisions about the ongoing processes in a company. As a team leader,
one should be efficient enough in allocating tasks to people in the areas where they are
efficient8. The people at the companies should be given proper training in using the advanced
machineries like 3D printing machines or the advanced biometric systems.
Specific IT & IS Skills
The major skill that is required in developing oneself for the IT industry in the
upcoming years is the skill of coding. Development is essential in this progressing era and
one needs to understand the changes thoroughly about the technical developments in a
company. As an employee of a technical organization, one needs to have the skills in UX and
UI designing. Innovations can be made in such way that 3D printings could be done at just a
click away through the wearable worn by the employees of the organization. Skills on
managing the storage area of the database is also a bonus for the employees9. Hence, one
needs to acquire knowledge in the advanced database management software systems.
In the emerging era of technology almost all organizations, irrespective of their sizes,
small or big, is adapting to the cloud storage of information such that there lies no cost in the
in-house management system of the databases. Hence, one needs to have their advanced
knowledge in the operational functionalities of the cloud based databases. One should also
enhance themselves in the security encryption techniques and learn about implementing new
8 Zou, Y., Zhu, J., Wang, X., & Hanzo, L. (2016). A survey on wireless security: Technical challenges, recent
advances, and future trends. Proceedings of the IEEE, 104(9), 1727-1765.
9 McHaney, R. (2018, December). Simulation education in non-simulation courses. In 2018 Winter Simulation
Conference (WSC) (pp. 4038-4045). IEEE.

5FUTURE MANAGEMENT OF IT & IS
encryption algorithms for the cyber security systems10. Cloud computing will emerge
successfully, hence one should make themselves efficient in the cloud service platforms, the
most famous being the Amazon Web Services11.
Conclusion
As the world is rapidly being accustomed with the new technologies, issues about
using these technologies as well as the services will be a common phenomenon in the near
future. Advancements will be in various aspects like Internet of Things, Cyber Security,
Robotics and many more. Thus, one needs to have a proper understanding and advanced
knowledge in the technical software such that they are able to deal with the issues that can
happen in the ongoing projects of an organization.
10 Biswas, K., & Muthukkumarasamy, V. (2017). Quantitative research design to evaluate learning platforms
and learning methods for cyber-security courses. In 28th Annual Conference of the Australasian Association for
Engineering Education (AAEE 2017) (p. 793). Australasian Association for Engineering Education.
11 Khedr, A. E., & Idrees, A. M. (2017). Enhanced e-Learning System for e-Courses Based on Cloud
Computing. JCP, 12(1), 10-19.

6FUTURE MANAGEMENT OF IT & IS
References
Arnott, D., Lizama, F., & Song, Y. (2017). Patterns of business intelligence systems use in
organizations. Decision Support Systems, 97, 58-68.
Biswas, K., & Muthukkumarasamy, V. (2017). Quantitative research design to evaluate
learning platforms and learning methods for cyber-security courses. In 28th Annual
Conference of the Australasian Association for Engineering Education (AAEE
2017) (p. 793). Australasian Association for Engineering Education.
Feng, Z. (2018, July). Biometric Identification Technology and Development Trend of
Physiological Characteristics. In Journal of Physics: Conference Series (Vol. 1060,
No. 1, p. 012047). IOP Publishing.
Khedr, A. E., & Idrees, A. M. (2017). Enhanced e-Learning System for e-Courses Based on
Cloud Computing. JCP, 12(1), 10-19.
Lee, W., & Sohn, S. (2017). Identifying emerging trends of financial business method
patents. Sustainability, 9(9), 1670.
Mata, E. M., García, E. C., Aguirre, J. M. L., Hungerbuehle, K., Camarasa, A. E., &
Corbella, L. P. (2016). Knowledge Management Systems for Supporting Enterprise
Wide Optimization and Modeling: Strategic and Tactical decisions. Intelligent
Decision Support Systems, 19.
McHaney, R. (2018, December). Simulation education in non-simulation courses. In 2018
Winter Simulation Conference (WSC) (pp. 4038-4045). IEEE.
Press, C. R. C. (2016). Wireless sensor networks: Current status and future trends. CRC
press.

7FUTURE MANAGEMENT OF IT & IS
Steiss, A. W. (2019). Strategic management for public and nonprofit organizations.
Routledge.
Traina, J. (2018). Is aggregate market power increasing? production trends using financial
statements. Production Trends Using Financial Statements (February 8, 2018).
Zou, Y., Zhu, J., Wang, X., & Hanzo, L. (2016). A survey on wireless security: Technical
challenges, recent advances, and future trends. Proceedings of the IEEE, 104(9),
1727-1765.