Analysis of IT Management Issues at Fastway Courier: A Business Report

This report examines the IT management issues faced by Fastway Courier, a logistics company operating in Australia. It highlights the critical role of Information and Communication Technology (ICT) in modern business operations, particularly in the context of globalization and the expanding e-commerce market. The study emphasizes how ICT enables Fastway Courier to provide enhanced customer service through features like package tracking, delivery time estimations, and various delivery options. The report also discusses the importance of the Australian government's role in implementing policies to promote a knowledge-based society and the need for Fastway Courier to properly evaluate the impact of ICT to expand their business. The report references several academic sources to support its claims, underscoring the importance of innovation and customer interaction within the courier service to address potential delays and improve overall efficiency.

Running head: IT MANAGEMENT ISSUES
IT Management Issues
Name of the Student
Name of the University
Author Notes

1IT MANAGEMENT ISSUES
The current study will aim to discuss about the importance of using value of
Information and Communication Technology for the business operation of Fastway Courier.
The Fastway Courier is currently operating in all Metropolitan areas of Australia and is
mainly popular for their low cost and fast delivery system.
In the context of the modern business era, use of Information and Communication
Technology is highly relevant in order together essential business information. With the
expanding economic growth of business due to globalisation, most of the business operations
and Logistics use Communication Technology as a catalyst source (Iberahim et al., 2016). In
order to accommodate the new demand of courier and transportation service, use of advanced
mode of communication technology is highly essential to provide premium customer service.
It is possible for the customer together detailed information about the location of their
courier. The exact time for a package delivery can also be tracked easily.
The advancement in Information and Communication Technology also provide the
customers of Courier Company to choose from wide ranges of option for delivering a
package. The Fastway courier service can therefore very the cost of each Logistic service
depending upon the time of delivery. For example in case of urgent needs, the customer can
pay extra and choose the option of speed post. It will also be possible for the courier
operational service to calculate the exact time of package delivery. This is possible due to the
advanced level of information that are being generated through the processing system in
Communication Technology (Wang, Dessouky & Ordóñez, 2015).
The tracking system is generated through codes that are used by the customers to
navigate the GPS location of the courier package. The traffic data update are gathered from
Google maps in order to provide minute for minute information update. The customers are
informed through email and SMS about the exact location of the packages.

2IT MANAGEMENT ISSUES
The ministry of Information and Communication of Australia also play an important
role in implementing essential policies in the given context. This is highly essential in
enabling and environment of knowledge based society for promoting advanced information.
The courier company need to properly evaluate the impact of ICT, which has the potential to
expand their business (Mohd et al., 2017).
It is also important to mention about the Rapid expansion of e-commerce business,
which is highly dependent upon the operation of Logistic service. Innovation in the courier
service is highly required for ensuring smooth operations of e-commerce business. With the
help of advanced level of communication technology it is possible for the customers to
directly interact with the Logistic partners. As the customer will get direct information it will
be possible for them to raise issues that are faced mainly due to delay in the delivery process
(Siren & Knudsen, 2017).
The highly effective customer service of Fastway courier will help them to identify the cause
of delays that occur within the courier system. Hence, the use of advanced level of
communication and information technology is highly relevant in the context of the modern
day courier system.

3IT MANAGEMENT ISSUES
References
Iberahim, H., Mazlinda, H., Marhainie, M. D., & Hidayah, A. N. (2016). Determinants of
sustainable continuous improvement practices in mail processing service operations.
Procedia-Social and Behavioral Sciences, 219, 330-337.
Mohd, N. F. B., Wahab, S. A., Al Mamun, A., Ahmad, G. B., & Fazal, S. A. (2017).
Logistics capability, information technology, and innovation capability of logistics
service providers: Empirical evidence from east coast Malaysia. International Review
of Management and Marketing, 7(1).
Siren, A., & Knudsen, S. G. (2017). Older adults and emerging digital service delivery: A
mixed methods study on information and communications technology use, skills, and
attitudes. Journal of aging & social policy, 29(1), 35-50.
Wang, C., Dessouky, M., & Ordóñez, F. (2015). Routing Courier Delivery Services with
Urgent Demand. INFOR: Information Systems and Operational Research, 53(1), 26-
39.