IT Management Report: Literature Analysis, Interview, and Presentation

This report provides an in-depth analysis of IT management issues within the transportation industry, focusing on Companies A and B. The report begins with an introduction highlighting the importance of IT integration and its impact on business operations, particularly the role of social media in marketing and employee acquisition. A literature review examines the impact of social media, trust management, and IS planning. The report includes case studies of Company A and Company B, detailing their business models, social media strategies, and challenges. Data was gathered from IT managers through interviews, with the objective of understanding the issues in IT management. The report investigates the benefits of social media, the importance of trust management, and the effectiveness of IS planning in achieving competitive advantages. The report concludes by summarizing the research findings and outcomes, emphasizing the critical role of IT management in the success of transportation companies.

Literature Analysis & IT Manager
Interview Report & Presentation

INTRODUCTION
• For all types of businesses, integration of IT (Information Technology) has
brought a drastic positive change.
• This is true only if appropriate technology is used.
• IT has the capacity of changing the business operations’ scope and
working, with positive impact on its market competency.
• There is no denial that the IT innovations have let the businesses to
succeed as well as fail.
• The failure is due to huge number of changes, in the industry.

INTRODUCTION
• Therefore, it is complicated to manage IT.
• It is determined that all the businesses aim to achieve competitive
advantage.
• Competitive advantage refers to the ability of the company to deliver its
products and services, which benefits either at less cost or an improved
level, in contrast to its competitors, in the same sector.
• Social media plays marketing role.
• It opens the doors of opportunities, for the business.

INTRODUCTION
• EXAMPLE:
1) Social media helps in finding smart employees.
2) It saves money for posting vacancy advertisement.
• This report is a research, to help understand the specific IT management issues.
• The Company A (transportation ) and Company B (transportation ) are
considered for the analysis.
• Interview through email is conducted with these companies’ IT managers.
• The organizational policies will be analyzed, to determine the results.

INTRODUCTION
• This report aims to represent various issues that exists in the research and
while practicing in the management of information technology (IT)
resource, in the organizations.
• The interview contains nearly 8 to16 questions, associated with IT
management.
• It conducts less than 30 minutes interview.
• The data collected from IT managers will be analyzed and outcomes will
be reported.

CASE STUDY ORGANIZATIONS:
COMPANY A
• Company A and Company B are both transportation companies.
• Company A, ensures to help the customers to reach their destination, just with a click of
a button.
• Company A’s mission is mainly to bring transportation for one and all.
• It was founded during 2009.
• The quest of ease has led to the development of Company A.
• Technology is used to succeed in addressing customer issues.
• Company A definitely have faced many difficulties and challenges in the beginning.
• With time it has changed its business strategies, to effectively tackle all the challenges.

CASE STUDY ORGANIZATIONS:
COMPANY A
• It has implemented Social media to promote.
• Company A supports decreasing the congestion in the cities, which is
possible when few cars for maximum number of people is used.
• Its headquarters is in San Francisco, California.
• Today, Company A have many offices in cities like the Chicago, New York
City, Washington D.C, Los Angeles and Seattle.
• There are nearly 73 million riders, and more than 2.9 million drivers are
connected to Company A.
• In 2017, 4 billion trips were completed, worldwide.

CASE STUDY ORGANIZATIONS:
COMPANY A
• Social media is a new battle, for all the top businesses to compete.
• It is also connected with the advertising or customer commitment.
• When compared to social media and the advertising, online networking has
helped to increase the number of supporters and fan followers.
• The patterns of its system administration demonstrates that, honest
appreciation benefits the organization.
• All the companies are utilizing their online networking records to establish
association with the customers, to reach them.
• Company A takes active part in different web-based social networking.

CASE STUDY ORGANIZATIONS:
COMPANY B
• Company B is also a transportation company.
• It was established in 2010.
• It handles cabs using online system.
• It is headquartered at Bengaluru, India.
• In 2017, it reached the revenue to Rs. 1,286 crore.
• It has expanded its network, with more than two lakh cars.
• It also provided different fleets.
• It eases with route hassle, by relying on the driver.

CASE STUDY ORGANIZATIONS:
COMPANY B
• It provides 24/7 customer support and is concerned about the passengers'
safety.
• It has partnered with highly rated driver partners, who are well trained and
verified too, with expertise in driving.

LITERATURE REVIEW
• In this report, the argument revolves around the following questions:
 Does social media benefit the business?
 Is trust management really important, for an organization?
 Is the interactional speed of Social media important?
 Are traditional media and the social media same?
 What role does the social media play in an IT company?
 Does Social media cost high?
 Can business survive without social media?
 What are the issues?
 Can trust be sustained/maintained through social media?

INFORMATION SYSTEM PLANNING
• Information System (IS) planning supports the organizations to establish an effective
plan to satisfy the short and long term information needs.
• IS Planning follows a comprehensive plan, to develop Management of Information
System.
• Information management covers various systems and procedures inside any
organization for making and utilizing the corporate related information.
• IS Planning plays a prominent role in creating and executing the strategic plans that are
successful worldwide.
• IS Planning’s objectives are to achieve the desired positions in the future and to reach
its destinations.
• It contains policies which are the basic rules of coordinating and provides restriction to
organizational decision making.