IT Management Issues and Recommendations for BidTaxi: Report

This report focuses on the IT management issues of BidTaxi, a public transportation service that utilizes a bidding system. It begins with an introduction highlighting the importance of effective IT management in business operations and sets the context for the report. The main body of the report addresses two key questions: firstly, it provides recommendations to the Ministry of Public Transportation outlining BidTaxi's business operations, including its bidding process, driver and vehicle verification, and the use of technology like GPS and mobile applications. Secondly, it recommends improvements in business services and offerings, suggesting measures such as text message confirmations, non-internet bidding options, and driver training programs. The report emphasizes the significance of technology in enhancing customer satisfaction, improving operational efficiency, and ensuring the safety and convenience of users. It also discusses the importance of smart city initiatives and the integration of technology for better public transportation. The conclusion summarizes the key findings and reinforces the importance of IT tools in improving the services of a public transportation firm like BidTaxi.

Assessment item 2 IT
Management Issues

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY..............................................................................................................................1
Question 1 Recommendation to Ministry of Public Transportation to outline the business
operations of BidTaxi..................................................................................................................1
Question 2 Recommendation of improvement in the business services and offering................4
CONCLUSION................................................................................................................................5
REFERENCES................................................................................................................................6

INTRODUCTION
With the advancement of technology, it has become an integral part of all the functions
that have been taken into consideration by an organisation. The effective IT management helps
in efficient handling of the different operations or functions to get better growth and
development (Amrouss and et.al., 2017). Thus, effective handling of IT tools and measures will
help in better growth and development of company. For the report, BidTaxi has been taken as the
organisation of context. It works in public transportation sector. This report will lay emphasis on
various business operations with regard to Ministry of Public Transportation. The proper
recommendations have been given and various suggestions have been taken into effective
thought process with regard to drivers' training process (Okdinawati, Simatupang and Sunitiyoso,
2017).
MAIN BODY
Question 1 Recommendation to Ministry of Public Transportation to outline the business
operations of BidTaxi.
BidTaxi is a new taxi service that provides the clients with the ability to share their rides
and uses the bidding facility rather than the pre fixed rates based on distance and time. The
customer can choose the distance, time and number of passengers to travel along. Here, the
initial bid given by the customer will be rebid by the driver within 10 minutes of time. This will
help in the better estimation of distance (Shi, Hu and Jing, 2018). Although, the estimated cost
will also be provided. The cost will be delivered when the driver and customer will reach the
destination. Once the bid is selected, the cost will be locked and the payment will be generated at
the end of journey determined by Global Positioning System (GPS), which will track the entire
journey.
This will also follow various operations and measure to ensure that the services that are
been provided by BidTaxi. This will help in the better management of different sort of operations
which will help in effective execution of its services and provide a good customer satisfaction
level. It will support the growth and development of company. Some major measures that have
been taken by the company are:
 Better verification and certification of drivers as well as the vehicles to facilitate the
hassle free, safe and appropriate riding. The customers will be able to see drivers ID,
which will be verified online.
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 The rate system between the customer's and drivers will help in better management of a
wide range of operations and will support the better communication process between the
client and cab driver.
 Even the customers without the smartphones and debit credit card can use the services
that help in better accessibility and expansion of the services and products. The use of
company's website will help the customers that will help in better management and
handling of different operations which will support the easy access to the various services
and facilities that have been provided by the cited firm (Mostafavi and Inman, 2016).
 Even the drivers have been provided with fuel cards which will help in motivating them
to give better and appropriate services to company's customers.
As per the views of Amrouss and et.al., 2017, the better use of IT tools such as GPS and
interactive tools like websites and mobile apps help in better interaction with customers and get a
better and proper knowledge about the needs and demands of the customers. Okdinawati,
Simatupang and Sunitiyoso, 2017, BidTaxi will take in consideration a wide variety of measures
that will help in significant growth of different business operations which will help in
development of better products and services by cited firm to improve its operational capacity of
cited business organisation and satisfaction level of customers. In accordance with the views of
Shi, Hu and Jing, 2018, the better transportation measures with the proper use of different
technological aspects will help in improving the profitability of the company. On the other hand,
Mostafavi and Inman, 2016, state that the proper utilisation and implementation of the various
technological measures will lay a significant and deep impact on a wide variety of business
operations of BidTaxi. It will help in good management of the interaction between the client and
the driver, to access the information about different business operations which will help the firm
to have a better productivity and tackle the requirements of various kind of user of public
transport. Apart from this, Rahim, A and et.al., 2016, states the importance of effective
integration of wide variety of different operations which have been taken in considerations which
help in effective management and handling of data or information about the bidding of the ride,
number of customer or people sharing the ride with fare or the charge of transportation, which
has been effectively estimated by the driver or bid initiator. Besides this, Lwin, 2015, believes
that the bridging or inter using of technology like GPS and the transportation will help in
improving quality of services i.e. public transportation. It helps in better management of different
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operations and planning their procedures depending on the level and standard of techniques and
technology used. While Rukijkanpanich and Pasuk, 2018, states that the better usage of
technology will also help BidTaxi to maintain the quality of standards and other services that
help in an effective management of the assets such as drivers and taxies of the company. The
usage of different record keeping and analysing tool will help the cited business organisation to
take in consideration a wide variety of operational measures such as keeping a check on the
functionality of taxies, ratings of the drivers by the customers and various other innovative
operations that can be incorporated by firm to improve the user experience. In accordance with
the views of White, 2016, the public transportation requires better handling of different
operations which will help in significant rise in a wide variety of operations to provide better
satisfaction level to the customers and improve profitability. Other than this, Neirotti and et.al.,
2014, states that with the effective globalisation and advancement of technology, government on
global level is now developing the cities into Smart cities. Thus, in this situation, the presence of
such innovative measures of using technology for getting a cab or taxi is a great innovative step.
Besides this, Laporte and et.al., 2016, also states that implementing of better and advance
technologies like GPS, mobile booking and real time information will help in improving the
quality of services and operational efficiency of the company.
This will help in better growth and development of different operations which will help in
better growth and adoption of innovative technological measures that are been taken into
effective consideration to increase the proficiency of company (Rahim and et.al., 2016). This
will help in the better management of various business operations of the Bid Taxi. It supports the
growth and development of different operations which will help in the better rise in company's
profitability. Other than this, it will make the public transport more effective, smart, and safe for
the customers (Lwin, 2015). This will lead to an effective rise in their loyalty and satisfaction
level. This will also help in better handling of operations like maintaining the details of
customers, the taxi that has been boarded and number of customers who are using or sharing it.
This will also help in better management of resources or the assets, that are been owned by the
firm and will help in effective rise in productivity that will help in improvement of business
operations of company. Other than this, it will also lead to a better rise in operational efficiency
of company. This will also improve better revenue generation and support the cited business firm
to get a better customer and stakeholder satisfaction level (Rukijkanpanich and Pasuk, 2018).
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This also helps in effective engagement of this various services that are been taken in thought
process by the company. The Global positioning system (GPS) which is been used by the
organisation will help in better tracking down of the cab or taxi and will provide the details of its
position to the user in real time. This will help the business organisation to safeguard its
customers and provide them with better quality of service. Giving a safe and comfortable ride to
the user or the buyer should be the main motto or objective of company. This will help the firm
to get a better productivity and increase it operational calibre to perform on such a wider level
(White, 2016). This will also generate better profit which will allow the company to expand its
businesses on larger scale and contribute in the economic growth of company. This will also help
in giving the better output by making their cab services more reliable, fast and responsive as
compared to competitors or rivals.
Question 2 Recommendation of improvement in the business services and offering.
The BidTaxi can take into consideration a wide variety of services and technical
measures to improve the user experience and their satisfaction level. But besides this, Some
major technical recommendations that can be adopted by and implemented in the BidTaxi. The
effective productivity increasing measures like using of text messages to confirm the service and
making the bidding process for the user with no internet facility or providing appropriate training
to the drivers to tackle needs and demands of wide variety of customers and improve their
efficiency are some of major operations that help in the significant rise in the productivity and
profitability (Neirotti and et.al., 2014).
The adoption of non internet measures like phone call or a text message to make the bid
or book a taxi will be the best way for the company to take into consideration a wide variety of
measures that will help in its better rise of operational efficiency and effectiveness. Other than
this, it will help in better communication process in case of absence of internet services and also
better imparting of information about the needs and demands of company. Besides this, it will
help the cited business firm to cater and reach to maximum number of users and generate a better
revenue that help in effective execution of a wide variety of business operations of company.
Other than this, it will ensure a better safety and wellness of customer taking a ride.
Other than this, the proper training to the drivers or the staff will also help the company
to improve its business operations and gain a better productivity and revenue generation of cited
business organisation. BidTaxi will implement the effective training measures that will help in
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growth of company. Apart from this, it will also improve the efficiency of the staff giving them a
confidence level and an ability to manage and tackle all sort of problems or issues that occurs
while providing better services. It will also help the cited business organisation to handle the
needs and demands of a wide variety of customers (Laporte and et.al., 2016). The effective
training measure will include the handling of various IT tools like GPS, bidding software and
billing tool, effective communication skills to have the better interaction with customers and
have a better knowledge about their needs and demands, in order to provide them with
appropriate and suitable services that will help in better management of the customers approach
and have an effective rise in supportability or innovative technological tools and systems leading
to better revenue generation of the company. The cited firm can use various software's and other
computer tools to provide the better training to its drivers or staff and improve their efficiency in
a very significant manner.
CONCLUSION
Thus, it can be concluded that management of better IT tools will help in the public
transportation firm like BidTaxi. This report laid a deep emphasis on various business operations
with regard to Ministry of Public Transportation. The proper recommendations that are been
given for the rise in the productivity of firm and the various details supporting the better
management of business operations of company. Other than this, various suggestions have been
taken into effective thought process with regard to driver's training process.
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REFERENCES
Books and Journals
Amrouss, A. and et.al., 2017. Real-time management of transportation disruptions in
forestry. Computers & Operations Research, 83, pp.95-105.
Laporte, C.Y. And et.al., 2016, September. Implementing the new ISO/IEC 29110 systems
engineering process standard in a small public transportation company. In European
Conference on Software Process Improvement (pp. 15-29). Springer, Cham.
Lwin, M.M., 2015, March. The important roles of bridge maintenance and management on
transportation safety and efficiency. In Advances in Bridge Maintenance, Safety
Management, and Life-Cycle Performance, Set of Book & CD-ROM: Proceedings of the
Third International Conference on Bridge Maintenance, Safety and Management, 16-19
July 2006, Porto, Portugal-IABMAS'06 (p. 47). CRC Press.
Mostafavi, A. and Inman, A., 2016. Exploratory analysis of the pathway towards
operationalizing resilience in transportation infrastructure management. Built
Environment Project and Asset Management, 6(1), pp.106-118.
Neirotti, P. and et.al., 2014. Current trends in Smart City initiatives: Some stylised
facts. Cities, 38, pp.25-36.
Okdinawati, L., Simatupang, T.M. and Sunitiyoso, Y., 2017. Multi-Agent Reinforcement
Learning for Value Co-Creation of Collaborative Transportation Management
(CTM). International Journal of Information Systems and Supply Chain Management
(IJISSCM), 10(3), pp.84-95.
Rahim, A and et.al., 2016. Integrated Analysis of Inventory Management and Transportation
Systems for the Single-Period Problem. Advanced Science Letters, 22(9), pp.2113-2116.
Rukijkanpanich, J. and Pasuk, P., 2018. Maintenance management for transportation process in
quarry industry. Journal of Quality in Maintenance Engineering, (just-accepted), pp.00-
00.
Shi, J., Hu, Z. and Jing, Z., 2018. Research on Debon Logistics Transportation
Management. Transportation Management, 1(1).
White, P., 2016. Public transport: its planning, management and operation. Taylor & Francis.
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