IT Management Issues and Business Processes: World University

This report presents a case study of World University, a private institution offering online lectures globally. It examines the senior management's decisions and the resulting IT management issues, including the implementation of loyalty schemes and the provision of pre-configured laptops. The report identifies the need for effective IT management to address these challenges and proposes two crucial business processes: consolidation of compliance and risk management. It also highlights the role of social media in enhancing the business model by improving interaction with the target audience, enhancing responsiveness, and enabling effective marketing. The report concludes with recommendations for improving IT management and overall business performance, emphasizing the importance of compliance, risk mitigation, and strategic use of social media to address the challenges of the online education model.

Running head: IT MANAGEMENT ISSUES
IT management issues
Name of the Student:
Name of the University:
Author note

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Executive Summary
The report deals with the case study of the World University. The management takes a few
choices in regards to the college and the choice thinks of a few issues. For the improvement of
the business, the management should settle these issues. Two appropriate business processes are
described here. Appropriate suggestions are in addition obliged this connection. In addition,
there is a difference between IT as well as information system. It is restricted in performing
limited number of functions. There is any type of network administration as well as web
development is appropriately achieved with IT.

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Table of Contents
Introduction:........................................................................................................................3
Overview of the University and its Objectives:...................................................................3
Senior management Decisions:............................................................................................4
Business process model.......................................................................................................6
Role of social media to enhance business model.................................................................7
Conclusion...........................................................................................................................9
Recommendations..............................................................................................................10
Bibliography......................................................................................................................11

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Introduction:
The report deals with the business case study of World University, is a group of private
institutions and provide online lectures across the world. The university is operated through
online. It helps to access study materials by any of the students. On the other hand, all the staffs
interact through online and there are any physical interactions. Moreover, students select the
country online that they want to be graduated. The senior management takes some effective
decisions that can benefit to the students. However, the decisions taken by them have some
issues that are required to eradicate for getting competitive benefit. The management of the
university has the objectives providing good education to the students. Hence, it is required to
adopt business model as well as the students have equal scopes in business. As the business is
very large, the issues related to the business has a high value and need to recommend steps for
minimizing the issues.
Overview of the University and its Objectives:
The objective of the university is combining the private organizations to develop the
World University. On the other hand, the aim of the university is providing education online by
which a large number of students can be benefited. Hence, it is required to be convenient for the
students and staffs of the university. The employees of the university communicate online. There
is also a special option of the students that the registered students can select the desired country
from where they want to be graduated (Cowen & Tabarrok, 2014). For an instance, the
employees of the university studied entire study in USA, and then the student can select the
process to be graduated from the University of Australia. The students affiliate them self under

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the world university. In addition, the world university will be presented for the students.
However, there are multiple opportunities for the students of the university. Through this
initiative, students can get degree from any country of the world. The university provides
different schemes to obtain advantages. The university also provides different schemes for
advantages of the student. The university is also providing advantages as well as several
exposures.
The organization join the route toward executing the Information innovation
remembering the true objective to unravel the errands from information and furthermore
directing and checking the frameworks or the specific fields of the business (Tess, 2013). IT
management is considered as one of the basic factors to execute Information innovation inside
the business. Particular reasons for interest related to the school will be discussed in the report.
Two business strategies are given in this situation for the correct update of their game plan of
movement.
Senior management Decisions:
Study Together is one of the loyalty schemes that is proposed by senior management for
the students of the university. The particular scheme will provide rewards to the students for the
loyalty scheme of the university. The senior management of the school has taken the decision
that they ought to unite a particular endurance plot named as Study Together. The students will
get a credit cost when they would infer some other student. Settled credit charge is paid either by
PayPal or with Master card (Kuester et al., 2014). Other than utilizing the students for the
referral and the movement of the school, this senior association in like way enlists specialists
from outside to pitch the offering of the school to the operators out there. On the other hand, if a

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student refers to another student for taking admission in the World University, free credit will be
provided to the student. In addition, using the students for referral as well as promotion of the
university, the senior management hires agents in order to sell the offering as well as several
schemes of the university (Fischer & Noble, 2015). The management can work efficiently for the
employees as well as students. Moreover, the management takes effective decisions for the
students as well as staffs have the applications that can be sent to the management of the
University for getting approval in less than 5 minutes.
However, the senior management if the university takes the decisions about non-
refundable payment, which requires to be paid by PayPal or credit card. In addition, there are
two items, which are the part of the course. The items are e-book as well as laptop. The items
will be on the website of the World University (Grebennikov & Shah, 2013). The laptops will be
delivered to the student, which are pre-configured. Along with these, the students can learn
additional course that can be enrolled by themselves. Hence, they will be benefited from the
application of the procedure. World University is thusly giving an in the past sorted out computer
to their students. All the significant programming will be open inside it (Jeong & Khouja, 2013).
The costs of this workstation are taken with the course costs and along these lines, there is zero
chance to get of maintaining a strategic distance from of the work environment.
The social media in the present times has proved that the deciding factors for several
business process. In addition, the use of social media has an impact on the business. The
university management can promote websites in the social media. It is considered as broader
platform to provide a business. In addition, Facebook, Twitter as well as several social media can
be helpful for the university. Hence, the connectivity can be higher as well as people aware of
the business process. The university hired agents who promote offerings to the employees of the

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university. The agents will promote business online along with the University for taking
admission. It saves money in business.
Business process model
Business process is defined as the collection of several related tasks that search in the end
of the products or the services delivered to the customers. In addition, there is a set of activities
that can assist completing organizational goals along with objectives. There are several business
processes that can improve the business model of the World University as follows
Consolidation of Compliance: The first business procedure that would be required to
improve the business process of World University. In addition, the term of compliance within the
business can be helpful for the customers as well as organization. It is considered as one of the
main types of confirmation that organization uses for fulfilling the objectives. In addition, the
mentioned standards and regulations are very important and need to be followed by the students
as well as employees of the World University (Head & Alford, 2015). It incorporates and
implements the business procedure of compliance within the business in order to minimize the
chances of illegal actions along with activities. The students feel safe and secured with the
presence of the rules as well as regulations within the business. There are also several benefits of
preset process of the business of the World University.
Each of the said standards and controls is fundamental and along these lines ought to be
trailed by every single one of the understudies and staffs of World University. The understudies
feel guaranteed and secured with the closeness of rules or consistence inside the business (Lamb
et al., 2015). There are different focal motivations behind the nearness of consistence in the
World University business. This specific school must join or execute the business technique for

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consistence inside their business to reduce the probability of unlawful activities and exercises
inside the business.
Technique of Risk Management: The accompanying central basic process that ought to
be interlaced inside the matter of World University is the arrangement of Risk management
(Grebennikov & Shah, 2013). Risk management is the structure for the convincing assertion,
estimation and in spite of dealing with different essential dangers, which are to be trailed by
procedures for end up at ground zero piece of different assets and accordingly obliging and
controlling the various shocking occasions. In this way, the situational utilities and openings are
helped Risk management process is essential for them for reducing every last one of the dangers
and dangers of the true blue model (Yuan et al., 2013). The rule slants of the Risk management
process solidify nonattendance of messes up, controlling odds of dangers, loss of data and some
more. The two in advance determined business philosophy will be fundamental for this
connection and they should join these frameworks for their business.
Role of social media to enhance business model
The platform of social media can be defined as computed based technology and
responsible for providing facilities to the sharing or creating information with same ideologies.
There are several expressions as well as career interests of virtualized communication (Jeong &
Khouja, 2013). The modes of communication are provided with the assistance of social media
platform. Hence, the social media need to be used by the World University for promoting
business model. World University is one of the new universities by which the students are able to
understand about the business and that is inevitable and need to use the platform to promote
business model.

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Interacting target audience: One of the most significant roles of social media in the
business of the World University is used to help appropriate communication with the target
audience. In the present case study, the target audiences are students of the university. In this
perspective, it is required to be capable of simply comments on the posts in order to provide
important feedbacks to the services of the university (Kuo et al. 2014). The university is capable
for changing the business procedure to provide popularity of the university. In addition, there is
business process that is helpful to make constant changes within the business procedure. The
issues could be solved with the assistance of social media in order to make interactions as well as
bring out the significant needs of the students so that the issues can be easily solved.
Enhancing the responsiveness: The social media within the organization is enhancing
the responsiveness. The platform of social media is used for making important procedure that
can be helpful to get a clear idea regarding the leading university and providing online courses. It
can be easily achieved with the assistance of social media. In addition, the university
demonstrates the important position of the organization.
Effective marketing: The benefits of social media with the business of World University
is effective. The platforms of social media are used to produce several interests among the
followers of the organization. All the followers would be responsible for the university and
makes a continuous marketing possible. It does not influence the philosophy of blatant marketing
as well as advertising (Lamb et al. 2015). The courses as well as services to the students are
considered as the most vital demands for them. On the other hand, awareness can be spread in
any of the enterprises. The type of platform assists the organizations to complete the business
procedure easily as well as promptly. In addition, it can be found that presence of social corner
of the world and mitigating the issues of locating a specific student.

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Easy affordability: The significant benefit of social media in the World University and
its easy affordability. As the world university is considered as new online university, overall
budget of the organization is lower compared to other universities (Lieder et al. 2017). There are
also several marketing strategies and campaign that helps to involve the marketing campaigns.
They would simply utilize the platform of social media to fulfill the process in effective way.
Maintaining database: One of the significant roles of social media to promote the
business model of World University is maintenance of database. In addition, database is
managed easily with the assistance of social media. However, there is built-in databases as well
as each types of information is usually stored so that it would be helpful to make the process
easy.
Conclusion
From the above study, it concludes that information technology is the use of
infrastructures and networking devices. In addition, the physical devise and computers as well as
several processes for creating, securing and storing the information and exchanging information
forms. However, the important commercial utilization of information technology encompasses
the technology along with telephony. It is a broader concept that needs to be managed or
controlling appropriately. Hence, managing information technology is used in the organizations.
It is also considered as the resources are properly managed as per the requirements. The above
report has outlined several facts related to the World University. However, the important details
are providing in the present case. Along with these, recommendations are provided within the
report.

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Recommendations
World University is the group of institutions that provides online courses to the students.
The organization faces few issues and the recommendations that would assist the organization. It
can be described as followed.
 One of the recommendations is proper incorporation of the risk management
process in the existing business. When risk management will be present in
business, it would be solved and mitigate the risks in business. The opportunities
of the risks will be minimized by this where the probability of risks is not
properly found.
 Another recommendation to the World University is inclusion of various
regulations in the business. The rules as well as regulations are important and
include various illegal actions.
 The World University is considered as one of the information system with the
business. Information system is responsible to store any type of information and
maintaining the information system.

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Bibliography
Cowen, T., & Tabarrok, A. (2014). The industrial organization of online education. American
Economic Review, 104(5), 519-22.
Fischer, T.B. & Noble, B., 2015. Impact assessment research: achievements, gaps & future
directions: Introduction to the March 2015 Special Issue of the Journal of Environmental
Assessment Policy & Management.
Grebennikov, L., & Shah, M. (2013). Monitoring trends in student satisfaction. Tertiary
Education and Management, 19(4), 301-322.
Head, B.W. & Alford, J., 2015. Wicked problems: Implications for public policy &
management. Administration & Society, 47(6), pp.711-739.
Jeong, B. K., & Khouja, M. (2013). Analysis of the effectiveness of preventive and deterrent
piracy control strategies: Agent-based modeling approach. Computers in Human
Behavior, 29(6), 2744-2755.
Kuester, Madlen, & Martin Benkenstein. (2014),"Turning dissatisfied into satisfied customers:
How referral reward programs affect the referrer׳ s attitude & loyalty toward the
recommended service provider." Journal of Retailing & Consumer Services 21.6: 897-
904.
Kuo, Yu-Chun, (2014). "Interaction, Internet self-efficacy, & self-regulated learning as
predictors of student satisfaction in online education courses." The Internet & Higher
Education20 35-50.