Comprehensive Report on IT Management Issues at Monet Company

This report examines the IT management issues faced by Monet Company, focusing on the strategic implications of mergers and acquisitions. It explores the potential benefits of mergers, such as economies of scale, market penetration, and access to skilled staff, alongside the challenges. The report then delves into the importance of customer loyalty schemes, detailing their benefits and the strategies for building and maintaining customer relationships. It further analyzes the role of interactive tools in improving customer experience and driving sales. The report also addresses the implementation of Enterprise Resource Planning (ERP) systems, emphasizing their role in streamlining business processes and improving efficiency. Finally, it touches upon the use of ultra-intelligent electronic portals. The analysis draws on various sources to provide a comprehensive overview of IT management challenges and opportunities for Monet Company.

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Introduction
Monet has merged with other sub companies in order to achieve economic advantages in
maximizing their profit returns. (Guruge, 2004, p. 56) The potential economies of the merging
scale which will be achieved will be such as the company will be in a position to buy bulk raw
materials which will enable them enable average cost. (Derek Partridge, 2010) Factors such as
technical economies will be achieved as such that big machine of production and other
investment will be efficient since it will spread over a large output. Having a single company
such Monet producing product and service at large will benefit since the will be no duplication of
the services to other sub category business hence it makes hence it make sense that consumers
will benefit from purchasing on the same single firm with lower costs thus avoiding duplication
of services. Through will normally improve the long term value of the shareholders in the entire
companies. As a result of Monet merging with other sub company will have an ample benefit
since activities such as marketing will be done by the entire merged company thus being cheap to
make adverts while enjoying the other part of purchasing power of the Monet companies as
single entity. (Arun Kumar, 2000, p. 32)This will lower the cost of raw materials plus other
needed materials since the cost will be shared across the firm. It will also benefits in terms of
penetration to the market in such manner it will be single entity thus making eases of meeting
new customers and retaining them. Penetration to other global market will be easier since the
entity will share the cost and then implement what is required to enter by this Monet will be in
position to be ranked with other international companies thus making it royal to the clients
globally.
(Anderson, 2013, pp. 14,45,78) Monet on the other hand will benefit in obtaining skilled
staff across other merged sub companies, sharing and segregating of the skills to match where

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every individual work efficient . Through application of these skills together they will offer
business intelligence by identifying what are needs to be done in a particular sector in a
professional manner. Through the merging the business still be in position to benefit in accessing
funds such loans and other valuable assets in order to plan and implement its objectives by this it
will contribute for the company to sell and distribute facilities across the country and even
globally. (Firestone, 2007, p. 20)On the other side the company will benefit on monopoly gains
power since it does not have to either leads to highly prices since it is well regulated by the
government due to regulation of the products prices thus limiting prices increase. This enables
the company to benefit from the economy scale while the consumer does not face the monopoly
prices. The other factor to be input in place is that it will be easier to do research and
development this make important for the company to invest on the research and development in
order to discover other services offered by competitors and the technology which they are using
that’s giving the merger a beneficial since the they will be profits and have greater funds in
conducting research and development. Through the merging the company will form network
economies thus the merger will have a national network and thus will imply in the most efficient
number of the firms on this particular industry.
(Bernard McGarvey, p. 12)The only purpose of merging is the creation of a team up with
experts from other sub company to reinforce them on single entity business thus bringing
together their vision, management and ability to implement technical knowhow. Thus the
leverage mandate of the management is having the skills which are considered to be big assets to
the company since they share visions and values while on the same complimenting personalities
and the leadership styles. This will result in creation of satisfied customers which is the core
purpose of merging the small entity business together, the first thing is to combine the customer

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together and communicating the changes taking over that the business is in place of merging
with other stake holders. (Firestone, 2007)This will follows by assessing of how the merged
companies I trying to build a reputation and deeper relationship by either passing down the
benefit of created merge that is how does the customer benefits from merging. Answering other
fundamentals question on customer experience in terms of service offered, pricing and
innovation needs to be done in order to improve customer experience then the idea of merging
makes sense.
Customer loyalty scheme
(Abel Adekola, p. 45)Loyalty scheme programs are the structured marketing strategies
which are designed by vendors to attract and also encourage customers to continue shopping or
continue using the business services. They continue in covering a wide range of the business
each and every one having various types of the rewards and the schemes. Customers are
supposed to be in the heart of every business that is customer should provide an income so
without the customers the business would be in an existence thus make an existing business to be
an enormously valuable assets to the business encouraging loyal customer to spend more on
buying the products. In other words customers should be always being priority, nurtured and they
should be always being protected in order to stay in the business this where the customer loyalty
scheme will help. Having customer is one of the most important things unlike having to find new
ones thus business should spend building and retaining customer’s loyalty. There are numbers of
benefits in achieving customer loyalty since loyal customer are the most profitable in the
business thus they reduce the cost of having to acquire new ones since other factors such as
marketing remains constant that is having loyal customer there is no need to invest in marketing.

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(Arun Kumar, 2000, p. 56)Loyal customer always recommends peers to your business on
the products and services the business is offering, they are the effective brands ambassadors they
always refer new clients in the business this results to close of the sales personnel’s under a
cheaper method of leading generation. Loyal customer always spends more since they are more
likely come back and continuous purchasing and using the company services to over an extended
time flame. Depending on the state of the business and the sales cycle Monet can diversely reach
more clients in year than perhaps to new customer. (Szopa, 2012)They also make big sales of the
services and as business it’s wiser to build a strong relationship to the loyal customer thus
making more easier to convey customers to use our services in high volume, Therefore by
achieving customer loyalty shows that most of the customer will be used to use the service of the
company thus making more sales and big profits. Most customer build trust and they are ready to
hear company advices this result in providing opportunities for the company to sells the services
across. (Guruge, 2004)The more company will achieve in having more loyal customers the more
it will stay ahead of the competitors. In such making company have a strong brand loyalty which
makes it more immune to competitors in the market which a crucial thing.
(Sudarshan, 2014)In order for company to build customer loyalty program, the corporate
needs to give something back to the customers since the loyal; customer are more profitable and
they are easily to switch to other competitors in the field. Company should makes plans on
offering something extra such as charging low prices or giving them a free trips and offering g
some special treatments thus helping them to increase their profits thus it is more wise to show
customer that there are treasured and they should stay in touch with the company on the service
company is offering. While on marketing strategy marketing team should focus on investing time
and energy to promote the customer loyalty which as integral components in any business if this

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fails means that the customer loyalty will fall apart and it is more likely to lose the entire loyal
customer.
(Firestone, 2007, p. 78)An effective customer loyalty scheme should always be profiling in
logging and monitor each and every customer interactions within the business thus incorporating
their desired services this will acknowledge one on the target of the clients will giving their
specific rewards such as vouchers depending on their purchased services. Most tailored and
targets rewards also have much high perceive value than other generic special offers. Customer
feels valued while given offers and also help to strength the relation to the customer thus
proofing that the company understand their needs and preferences hence achieving customer
loyalty. All positive response should be taken and they can be nurtured with careful use of
communication. Keeping in touch with clients either by using newsletter, email can help to build
strong relationship and thus make customer to feel they are part of the business and they are
important and also ensuring a thorough communication is done when they is pertinent offers.
(Arun Kumar, 2000, p. 56) Keeping customers always engaged is one of the techniques to pave
the way of achieving customer loyalty.
Interactive tools
(Derek Partridge, 2010, p. 45)Interactive tools are used as part of the content marketing and
since education is powerful tools and fundamental in improving customer experience, the idea of
investing is effort and is received as output contributions to the consumer in large which
differentiate company brands. Useful interactive tools always satisfy the needs of the target
customers. In such tools that enable user to interact and gives feedbacks can also drive sales
while increase clients satisfaction and loyalty. Interactive tools enables ways of educating

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visitors if the subject matters are the key and the chance to show and tell enhance the user
experience and brand message. Using the interactive the company can be in a position to track all
the performance of every technology all through the year in such cases where comparison of the
particular technologies side by side.
The purpose of the integrated Enterprise resource planning (ERP)
(David Stokes, 2015, p. 37) For business to keep growing it is essential for it to have
software that will be managing the whole entire processing from supplying to distribution, the
software should have a database which will it improve on its functionality and productivity. The
system used is used to increase the processing in efficient and effective manner across all the
organization in sectors such as order management, cash collection and invoicing with other
expenses this process requires automated software to keep in touch and trace back by this it
enable business to benefit since the entity will only hire few individual to keep in track of the
system thus enabling business to expands widely. (Derek Partridge, 2010, p. 60) The system
offers high functionality since it encamp all other departments across making it easier for
management to monitor the process from one end point. It also ensures that the work flow is
efficient and smooth transition is done in quick completion of the processing. Other aspects of
reporting are also put in consideration such as data reporting and are analyzed on real time bases
all the functions of the business. (Paul Harmon, 2010, p. 56)The system is easy to implement
module by module across the departments where are else it facilitate a centralized storage with
backups in all the departments which makes it simple to store needed data. Security features are
also put in place since all the transactions are done within these systems where they can be traced

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from the moment of happening. ERP have a wide range of visibility which makes them to be
faster hence enabling to be integrated with other subsystem in the business entity.
Ultra-intelligent electronic portal
(Hyötyläinen, 2014, p. 115)It is kind of web portal on websites which function as
aggregated data from a number of providers. It has composites front end which is used to
disaggregate services into a coherent. The portal provides to sub all information such as product
listing and other discussion groups will cooperate with other entities. Ultra intelligent electronic
provides modern ways in a competitive upper hand. . They also make big sales of the services
and as business it’s wiser to build a strong relationship to the loyal customer thus making more
easier to convey customers to use our services in high volume, Therefore by achieving customer
loyalty shows that most of the customer will be used to use the service of the company thus
making more sales and big profits. Most customer build trust and they are ready to hear company
advices this result in providing opportunities for the company to sells the services across.
(Firestone, 2007, p. 78)The more company will achieve in having more loyal customers the more
it will stay ahead of the competitors. In such making company have a strong brand loyalty which
makes it more immune to competitors in the market which a crucial thing. (Marlon Dumas,
2013) All positive response should be taken and they can be nurtured with careful use of
communication. Keeping in touch with clients either by using newsletter, email can help to build
strong relationship and thus make customer to feel they are part of the business and they are
important and also ensuring a thorough communication is done when they is pertinent offers.

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Conclusion
The increase and the growth of the information technology has created network which is more
collaborative with this trending and business needs to be integrated with them in order to much
with competitors which gives them a competitive advantages they need to be put in place from
top to bottom. By automating this process the cost of hiring will be cut short while quality
production and service will be offered to the clients. These are the advances of the next
generation where manipulation of data will be on atomic level.
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