BCO6653 - IT Management: A Case Study on IT Implementation Issues

This case study provides a comparative analysis of Information Technology (IT) implementation in D&A Print Solucoes Graficas LTDA and The Barry Callebaut Group, two organizations transitioning from traditional business processes. The report explores the advantages of digitizing business p...Read More

COLLEGE OF BUSINESS - INFORMATION SYSTEMS DISCIPLINE
BCO6653  Management of Information Technology
Semester 2, 2014
ASSIGNMENT #2
Case Analysis for
place business names here
A study of issues in:
List the topic areas here such as (order matching ‘submitted by’ list):
IT Human Resource Management
Business Continuity Management
Submitted by:
Place your student numbers and names here; these match the topic order above
Group # (place your group number here)
Place date submitted here
IT Manager Interviews for place names of businesses here
List your names here followed by a comma and your email address:
Jane Smith, [e-mail]

Abstract
The following case study analysis focuses on the comparison for the management of Information
Technology implementation in two organizations who previously used to deal with their business
processes in the traditional ways. The organizations in question are D&A Print Solucoes Graficas
LTDA and The Barry Callebaut Group. D&A Print Solutions deal with integrated logistics
communications solutions and The Barry Callebaut Group is the world’s leading manufacturer of high-
quality chocolate and cocoa product. The following report would provide the comparison between
these two organizations with the implementation of information system in their business processes. This
is because, the advancements that the technological world is making, it has become impossible for
business organizations to thrive in the industry without being digitized. Surpassing respective
competitors are also difficult to achieve if a business organization do not adapt to the latest
technological changes. The report would thus bring out the advantages that would prevail in the
selected organizations if Information Systems are implemented replacing the traditional business
processes. The report also includes the literature review that brings about the issues that any business
would face if it does not digitize itself in today’s times. There are ample opportunities for a company
when it goes digitized the only issue being the data security of the organization as well as that of the
clients the company have. Concluding this, the report also has the recommendations to solve the issues
that digitization possesses and the process by which the impending issues can be solved for the
business to prosper.
Introduction
The advancements that the technological world is making, it has become impossible for business
organizations to thrive in the industry without being digitized. Surpassing respective competitors are
also difficult to achieve if a business organization do not adapt to the latest technological changes. The
report would thus bring out the advantages that would prevail in the selected organizations if
Information Systems are implemented replacing the traditional business processes. The widespread
reach of the digitized world makes it easier for any organization to reach the highest possible number
of customers it could possibly achieve (Alamri et al., 2016). This would not only pave the ways for the
existing customers, but would also help in bringing about the organizations in light with the potential
customer bases. The possibility is immense, which is not possible to achieve if a business process do
not have IS implemented within. The organizations in question are D & A Print Solucoes Graficas
LTDA and The Barry Callebaut Group. D & A Print Solutions deal with integrated logistics
communications solutions and The Barry Callebaut Group is the world’s leading manufacturer of
high-quality chocolate and cocoa product. The following report would provide the comparison
between these two organizations with the implementation of information system in their business
processes. The report would thus elaborate the importance that IT infrastructure implementation has on
any business process through various steps. This would include the comparison of the said business
organizations. It would then follow up with the implantation plan for Information System in both the
organizations one by one and then have a literature review done for the same purpose (Laudon and
Laudon, 2016). The literature review would clearly define the importance of the implementation,
literary evidences of the implementation and the shortcomings that the literary sources could not
provide on the light of IS implementation advantages in any business organization. This literature
review would lead to a comparative analysis of both the organizations bringing out the exact
vulnerabilities that both of the organizations possess for IS implementation in their business process.
This would further be represented by justifications of the issues noticed in the business process for the
IS implementation in the organizations and why these issues are pointed out to be problematic for the
both the organizations. In the end, the organizations would be presented with a clear sight about IT
implementation for the organizations, describing why IT implementation is needed in any organization
following traditional business process in order to surpass their competitors in the contemporary
business world. There would be literary evidences presented with respect to the subject that would
provide correct solutions to the problems that both these organizations would face during their
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digitization process. This would provide a clear idea about IS implementation in any organization
being represented by D & A Print Solucoes Graficas LTDA and The Barry Callebaut Group.
Organisation background
D&A Print Solucoes Graficas LTDA
D & A Print Solutions is a company focused on integrated logistics communication solutions.
Its main focus is on fixing, reading and capturing the data contained in the product identification
systems in the chain of production, transportation and marketing of products. Founded in 2002, D & A
Print develops solutions for medium and large companies. Achieving successful results in the areas of
media adhesion to substrates, anchoring of inks and variable data in aggressive environments, variable
data printers and applicators and particular inputs for variable data transfer. D & A Print is one of the
largest and most respected service companies and traceability solutions in the country, using this
position to act as an agent for transforming reality at your fingertips. D&A Print has certified ISO
9001
Located in the city of Sao Paulo Brazil, with its own headquarters and in a broad expansion of
its activities, D & A Print has an IT with five people, where Heitor Figueiredo is responsible for the IT
department. D & A Print has an outsourcing ERP system that significantly assists in the management
of the company's internal and external processes.
Contact: [phone] – IT Manager – [e-mail]
Website: www.daprint.com.br
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Barry Callebaut
The Barry Callebaut Group is the world’s leading manufacturer of high-quality chocolate and
cocoa products. We are the reference for advancement in the business giving an exhaustive scope of
administrations in the fields of item improvement, preparing, preparing and advertising. The Barry
Callebaut Group is organized into different Regions: Region EMEA (Europe, Middle East, Africa),
Region Americas and Region Asia Pacific. The all-around oversaw Global Cocoa business is
accounted for as a different portion of a Region. The Group's business can also be separated into three
different Product Groups: Food Manufacturers Products, Gourmet & Specialties Products and Cocoa
Products. This authoritative structure underpins the organisation's key objective to extend its exercises
in high-development nations, to enhance its operational impression and increment its worldwide
nearness. Barry Callebaut has certified ISO 9001
Located in Zurich (Switzerland) Barry Callebaut has several affiliates in the world, the
interview was held in the branch in Brazil, where the department and IT-owned approximately 15
people, but in this interview, it was said that in all the offices there are about 150 employees taking
care of this department.
Contact: + 55 11 2123 – 7300 IT Manager – [e-mail]
www.barry-callebaut.com
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IS Planning
Organisation 01
IS Planning from D & A Print Solucoes Graficas Ltda., organized and developed by IT
manager Heitor Figueiredo, has as main characteristic to be a resource used to help D & A Print
managers in identifying IS opportunities to support business in the development of information
architectures based on user needs, and the development of long-term IS action plans. Heitor has
commented that the strategic planning of information systems should initially define the business
before the development and deployment of systems, considering the critical factors of business
success. At the same time, planning creates opportunities to identify duplicate functions and storage,
point problems and opportunities, and provides a foundation for developing hardware, software,
human resources, and data communications network strategies. The significant importance of this
aspect is that, well observed, will result in a low level of friction between the company's organisational
philosophy and the computer structure created.
Information systems should be studied in the light of the transactional or decision-making
processes to which they should serve. From the peculiarities of these processes, one can then derive
their most adequate characteristics. For the planning of information systems, the presence of the
administrator in the workgroup is necessary, as well as having a global view of the organisation
through the strategic plan, will be the user of vital information for decision making.
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Organisation 02
The company Barry Callebaut has an incredibly organised IS planning, where officials must
meet specific standards to suit how the company handles the information placed within the system.
The company had a very well developed data mapping by the IT department. For security reasons,
unfortunately, they can not provide more detailed information on how it works. But briefly, Alison
said that all major decisions should be made based on the plan created by them in the ISP (Information
System Plan), so that the company stays organised and because it is a multi-national company, and
each country has owned their laws. If you do not have an IS planning very well elaborated, the
company ends up losing more amounts of information to be managed. Barry Callebaut has certified
ISO 9001.
Barry Callebaut today possessed ERP System as its SAP and cloud computing by Google as
well, which with this system the company can access data from anywhere in the world, 'just change the
code in the system that you can verify the information,' says Alison. This shows us that IS Planning
turns out to be the resource used to help the organisation's decision maker in identifying IS
opportunities to support business, developing information architectures based on user needs, and
developing action plans long-term IS planning.
IS Planning Literature Analysis
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When we talk about IS planning, we define it by a computerised database of information
organised and programmed in such a way that it produces regular reports on the operations for each
level of management of a company. It is also often possible to get special system reports with ease. The
principal reason for the MIS is to give chiefs criticism about their own execution; top administration
can screen the organisation in general. Data showed by the IS ordinarily demonstrates "genuine"
information over against "arranged" results and results from a year before; in this way, it measures
progress against objectives. According to Thakur (ND) planning for Information Systems is likely the
most important assignment in the whole advancement process. It is the action which if done wrongly
may prompt tremendous cost and time overwhelms in the improvement procedure. The arranging
method includes in addition to other things the adjusting of targets of an association with the
destinations of the IS. Planning also allows the development process to be structured so that the logical
methodology is used instead of working on adjustments and beginnings. Ensures user participation and
helps in greater acceptability and a better outcome of the development process. This leads to a system
that is well-balanced in managerial and technical aspects.
Also, we can separate the process of IS planning in some phases to help us to understand this
process better. The first phase is where we plan the system requirements, this phase examines the
current status of the company regarding strengths, weaknesses, opportunities and threats. The second
phase is Information Systems Assessment, the evolution of the system to evaluate its status current
data frameworks assets as far as an individual or current desires and how they are serving the
association. The third phase is Information Systems Vision, the perfect part that ought to be sought
after for utilisation of data frameworks assets. The fourth phase is Information Systems Guidelines, set
of explanations that illuminate utilisation of association's specialised and data frameworks assets.
According to Altameem, Abeer, Aldrees and Alsaeed (2014), has been described as far as stages and
the particular undertakings inside them. The steps and errands speak to the segments of the arranging
procedure, with each having its own targets, members, preconditions, items, and methods. The levels
and undertakings can be utilised to depict an association's endeavours to be complete in its essential
arranging process. Therefore, we can conclude that IS planning is of the utmost importance for
organisations since it is where we plan all the information processes that will be used by the
companies. Therefore, an excellent survey of requirements must be made so that we do not have
problems when we begin the process of implementing the system.
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Organisation #1 – D&A Print Solucoes Graficas Ltda
The interview with Heitor Figueiredo IT manager of the company D & A Print Solucoes Ltda.
Held on 05/31/2018. In this interview, Hector told us how important it was at the beginning of the
implementation process to apply IS planning to the company. Because without IS planning according to
it it would be tough to extract all the information regarding software outsourcing. The ERP system
software from D & A Print was developed by Zenite Sistemas, which is totally focused on the
applications they need. With IS planning, it was possible to have an extensive mapping of the processes
together with an excellent survey of requirements. Heitor together with his team managed to capture a
right amount of information that the D & A Print managers needed, and with that, made a WBS (Work
Breakdown Structure) to better repair tasks and controlled everyone involved in the best possible way.
IS planning as he says in much of his interview was critical to the success of this implementation of this
system. Nowadays, as D & A Print also works with part of the automation system, it has even started
using its IS planning clients for better success in its print Apply projects. Most client customisations are
made in cloud software, Hector says. Finishing the interview, Heitor emphasised that for good IS
planning you need to have qualified people by your side to succeed in the projects.
Organisation #2 – Barry Callebaut
The interview with Alison Brandao IT manager in Brazil of the company Barry Callebaut was
held on 05/30/2018. In this interview, Alison showed us how important it is for a multi-national
company to have developed a good IS Planning process for the company's data handling around the
world. Because with IS planning according to it is much more straightforward the process of mapping
the data, so that it can extract many information systems and business of the company. ERR system
software from Barry Callebaut eh SAP where vital information is stored and distributed by a server in
Zurich (Switzerland), and with it all strategic planning, business plans and information mapping, has to
be reported to TI in Zurich. For security reasons Alison told us that it would not be possible to show us
how IS Planning works, but can guarantee that it is very well prepared and all staff members should
follow some procedures to manipulate the information contained in the system. Today several reports
are created to work with your team to analyse the data and check what can be improved in the current
IS planning. When asked what it would be like if the company today did not have a well structured IS
planning, he was very emphatic in saying 'it would be a real mess.' At the end of the interview, he
commented that proper planning of the information required many hours of dedication and good
governance with all the people of the IT department and also with the business development sector.
Nowadays, they use Cloud Computing by Google.
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Comparative analysis
When comparing the two companies, we can say that Barry Callebaut, in my opinion, has a
much more structured IS Planning than D & A Print Solucoes Graficas Ltda., Since Barry Callebaut is
a multi-national company that has many years of market and a large IT department. D & A Print is a
national company with only 16 years in the market, but it has become an up-and-coming company in
the automation part, with a small IT, but extremely competent and determined to keep IS Planning
always up to date. Both companies develop processes so as not to lose control of information, with a
great ERP software, companies can follow through reports based on IS Planning all the mapping of the
company's processes, from the sale to the delivery of the products. Both companies are ISO 9001
certified, which requires companies to work in an organised manner by this standard.
When comparing the two companies with our literary analysis, it shows us that both companies
are very close to what we write about IS Planning. The two companies have strict control of the
information, fulfilling the phases mentioned in our analysis. The companies also have a proper process
development and very well structured in the information management. D & A Print, as a smaller
company, is structured IS Planning, but we can not buy with the company Barry Callebaut, which is
well ahead. But both companies do an excellent survey of requirements, perform many tests before
implementing changes in some processes. For this reason, according to our analysis, we can say that
both companies are mainly fulfilling IS planning processes in their companies, with some difficulties
because it is a very laborious process to be done. But it also shows us that these companies are on the
right track to always be ahead of their competitors.
Issues studied
This is an introduction to the topics being analysed. Briefly describe the topic areas (eg, IT for
competitive advantage, etc) and why you have selected them. Per topic, organise it as follows:
Topic
Cloud Computing
When we speak of cloud computing, in short, it is the delivery of computing as a service rather
than a product, where shared resources, software and information are provided, allowing access
through any computer, tablet, or cell phone connected to the Internet. One of its many advantages is
the best use of hardware investments since the most substantial part of the processing is in the cloud,
that is, the user only needs a good internet connection to use the service. Today big companies like
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Amazon, Oracle, Google, Microsoft and IBM, have started to invest very actively in this technology
and can be considered a new frontier of the digital era. In the following paragraphs, we will show how
much this technology is present in our daily life and how much it has evolved over the years.
First of all, we are going to talking about how cloud computing technology is changing the
way companies think about how to use this technology more safely and with less investment from
them, since it is of paramount importance that everything works the way correct and safe for your
users. According to Tan (2018), the cloud will likewise be transformative for organisations, notably
little and medium-sized organisations, as information investigation, human-made brainpower and
different abilities end up accessible as administrations. A business flying cloud will enable aircraft to
oversee ground tasks, for example, upkeep, filling, stuff taking care of, and lodge cleaning, in this way
expanding the effectiveness and helping flights take off on time. A utility cloud will naturally repair in
the power framework to guarantee that homes and organisations get the power they need. A saving
money cloud will give financial foundations a chance to examine a considerable number of exchanges
every second to avoid fraud. Cloud computing nowadays is essential for small businesses because of
its low investment cost mainly in the hardware part. Potentially, any kind of business, as it happens.
Today organisations of all sizes are getting to innovative capacities that were previously the save of
large organisations essentially by taking advantage of the cloud – a web-based type of registering
where preparing assets and information are imparted to PCs and different gadgets on request Percy
(2017). With this information, cloud computing proves to be an excellent investment for companies
that do not want to invest heavily in hardware and with many people to develop this new software or
data management.
Also, in cloud computing, we can work with three types of service that are: Public Cloud that
is a service built on an external platform running on a public server, but with the excellent security of
information, does not have much flexibility to update. We also have the Private Cloud, which is built
by the company and managed by the IT team, ideal for customers who need more flexibility in the
system. And last but not least, we have the Hybrid cloud, which brings together public and private
platforms, perfect for organisations that want sensitive information to stay inside the company and less
critical information can be placed in the public cloud. The advantages of using cloud computing are
many. According to Angeles (2017), users can get to a wide range of documents, utilise applications
just as they were in the workplace, and even team up remotely while taking a shot at a same task or
introduction on their gadget from somebody on the opposite side of the globe. Regardless of whether
you are far from work or your office server is unavailable, information in the cloud is dependably
avant-garde and accessible wherever, at whatever point. In addition, when we talk about benefits of
cloud computing, one of the most important benefits, in my opinion, is to prevent the company from
losing its information when a server collapses. Large companies have a good backup system, but small
companies, unfortunately, do not have it, this makes cloud computing a big boon for small businesses.
Craig (2013) has observed that,’ With greater security measures and resilience than you might
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otherwise be able to afford, should you lose your computer device, or it breaks or fails in some way,
your data is secure because it is saved remotely in the cloud, and recovery times are almost 4 times
faster for businesses using cloud computing when compared to those not utilizing these services’. For
these reasons, cloud computing is becoming increasingly used by small and medium-sized companies,
making their IT processes more comfortable.
There are three basic cloud service models. Namely,
Saas (Software as a Service)
PaaS (Platform as a Service)
Iaas (Infrastructure as a Service)
These service models are also called as Cloud Computing Stack or aaS (as a Service) because we pay
only for what we use electricity bill or water bill. We can represent these three models in a pyramid.
Cloud Service Providers:
SaaS (Software as a Service):
It is on the top of the pyramid model. It just contains
the software or applications on the phone or the
computers. Users come under this category.
PaaS (Platform as a Service):
It is located in the middle of the pyramid structure. It
is the language or the coding part for the applications
or the software. The developers come under this
area.
IaaS (Infrastructure as a Service):
It is the bottom layer of the pyramid architecture and most important part. The administrators are the
people in it. The particular application written in certain language works on the machines; those
machines might be physical or virtual. These machines are the infrastructure.
Customer responsibilities associated with cloud service architectures:
Cloud Computing Architecture refers to components required for cloud computing. All customers
have the primary right and responsibility to protect their interests, here where service providers should
offer customer guarantees in various aspects of ownership of data, service agreements and technical
requirements. If we look deeper into it, it comes from those service models.
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IaaS:
Contract: Customer must understand its contract and policies, how flexible it is, honesty is a very
important aspect and perhaps the low-risk contract is the best one.
Customer satisfaction: while making the application or software it should be the primary focus for any
administration.
Backup: The physical or virtual should have the capability to provide multiple backups.
PaaS:
Security: Without the means of protection, nothing is useful. After storing lots of data, every single
bite is worthy. Loss or stealing of data could end up with bad results. So always be secure with
Security. Whatever the platform we are dealing with, it must provide all the security aspects.
Transparency: The system should provide the clarity all the time. We need to see what’s going on at
any time. It is the responsibility of the consumer to protect it.
Integration: The platform must be integrated. Access our data from any place on the earth is necessary.
And access to all tools what we have been also right. There should not be any disturbance to access the
data. Should be free from the log onto different accounts to access single thing. And also should be
free from location specific. It must be integrated.
Data Encryption:
It is the best policy to understand whether the cloud service provider offers encryption to protect our
data. It gives us the confidence.
SaaS:
The breadth of capabilities: To get the best results we have to understand all the pieces and parts of
how they interact. To all the aspects of what we are trying to do like database hosting, web hosting,
application hosting, these are called application hosting technologies. All these are important things to
understand the perspective of the consumer.
Purpose and Access: For any customer it is their right to have full access to their property and need to
access servers directly.
Different types of Cloud Service Architectures:
Service-Oriented-Architecture (SOA):
SOA is critical for any organization if it is interested in cloud computing. An organization needs to
transform its IT infrastructure to use the external services of SOA. Without the use of SOA a company
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needs to assess various requirements and needs to take many decisions, but if the organization
connected with SOA these all have been made work properly
Cloud computing provides ultimate processing power SOA provides deployment of SaaS to be
deployed in the cloud. Combining the both, these are robust and flexible.
AWS Architecture:
AWS is a cloud services platform. It is so secure. It offers computing power, database storage, content
delivery and other functionality to help a business grow faster. AWS products provide flexibility,
scalability, and reliability.
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Comparision table for Cloud Providers:
Component SaaS PaaS IaaS
Operating environment Fully irrelevant Included Virtual environment
API keys Protection need Protection needed Protection need
Mostly used for Password management Data encryption Rouge users
Level User Developer Administrator
Category Applications or
software
Language Physical or virtual
machine
As Cloud computing is a technology that deals with the storage of information for clients, customers
and organizations these are provided by cloud organizations. Data must be processed and secured in
the servers and must be provided on the internet and here homomorphic encryption comes into role
where it helps to secure the data.
Homomorphic encryption is the method of calculating the encrypted data that is the data that is in the
form of encryption without decrypting it. This method can make cloud computing more secured but
the problem around this method is it is very slow in the real time working.
So basically the homomorphic encryption allows performing certain kind of computations that will be
done without decryption of the information.
This is kind of not ready for use as we see the problem is with the slow pace it allows the users to
access data and perform operations it still can be used in security terms but there are other ways such
as using our own encrypted format to store data and hackers cannot decrypt such data.
It would be easier to perform computations on data that is decrypted and it allows maintaining speed in
the working tasks.
There are different types of cloud services depending on vendors
Homogenous cloud refers to one vendor that is the entire data in the homogenous cloud is provided by
one vendor, he is the actual cloud provider to users through different intermediate management layers.
It provides resources and data to all the end users.
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The three main differences that are considered to separate homogenous from heterogeneous are
hardware, software and communication layers.
Some other is difference in architecture of the models and tackling the issues in the system
Heterogeneous cloud is defined as having more than one vendor and its components integrated from
various vendors like a managing tool from a vendor and driving hypervisor from another. It can also
be like running the management tool by multiple hypervisors.
The main problem arises to choose one from the both clouds. Homogenous that has originally one
vendor and its software can set up all together and any problems while setting up it can easily solved
by homogenous cloud as it is all just one stack of resources although there is one disadvantage that is
the users place themselves at the mercy of that vendor technical’s and commercials . But, when it
comes to heterogeneous it has resources of many vendors so while setting up these components we
might not get issues solved clearly because it has many vendors however it has got more components
than homogenous cloud.
Many of the multinational organizations use cloud service providers for storing the data that helps the
organizations in cutting cost, maintenance of the large amount of data, infrastructure savings.
Companies like Google, Amazon, Microsoft and Rack space uses cloud computing for their customers
and clients to provide their services.
There are many cloud service providers in the market. A cloud provider is a service provider in a
company there companies offer cloud computing resources as a service to customers as (Iaas)
infrastructure as a service, (SaaS) Software as a service and (PaaS) Platform as a Service. Using these
services the individuals business can be grown.
The most successful Cloud service providers are many in the list I would like to compare four of those
such as
Microsoft Azure
Google Drive
Amazon Web Services
Rack space
Microsoft Azure:
This was previously known as windows azure. This is the Microsoft organizations public cloud
computing platform. Microsoft azure different services to the users like analytics, storage and
networking. Microsoft azure is an open and flexible cloud based provider. These are used by many
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enterprises for developing, deployment and management of the information. This helps to build our
applications using any language, frameworks and standards.
It is really fast in deployment and Speed of operation and scalability are high.
Azure has got Agility in the development of applications and retrying them.
It has fully integrated development environment such as visual studio.
Azure has been used worldwide now because of its global reach.
Microsoft azure security is well defined and maintained.
Google drive:
Google drive belongs to Google Company. It was launched in 2012. It is a file sharing and online
storage system. This technology is easy to use and it almost resembles other programs like Skydrive
and DropBox but it is very much integrated with the most used emailing service Gmail where users
can access Google drive through Gmail and store photos, videos and files. These are also used in smart
phones for backing up the data and storing files.
Files can be shared using the Gmail access.
It has integrated applications such as the files can be opened remotely and used.
It has a mobile application for smart devices.
The most important is the search engine of Google drive that is most efficient.
Google drives also uses image recognition technique for search.
Amazon Web Services:
Amazon web services are the cloud secure services that provide data storage, compute power and
content delivery. Amazon web services are cheaper these services are used by many organizations.
These services are cost effective.
They are scalable and elastic.
Amazon has got 15+ years of experience in infrastructure.
It maintains the highest possible security
Rackspace:
Rackspace is US based company providing services all over IT industries. It is a well managed cloud
computing company. It provides multi tenant environment as the scalability growth with pay. They
provide Public, Private, Hybrid and Multi Cloud services.
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The major differences in the CSP’s are as given below in the table.
Microsoft Azure Google drive Amazon web
services
Rackspace
Down Time
during
maintenance
(in Hours)
(Sullivan,
2015)
39.77 4.46 2.69 7.52
Launched
Year
2010 2010 2006 1998
Billing Per minute
rounded up
Per minute
minimum usage
10 minutes
Per hour
rounded up
Hourly
Storage
Capacity
1 Gb – 32 Tb 15 Gb- 30Tb 1Gb – 20Tb 20Gb – 1.2 Tb
The future of Cloud is to make hybrid IT solution for computing and other software based on the
cloud based services. It is more likely to take over the trend of using personal servers.
“Cloud computing is projected to increase from $67B in 2015 to $162B in 2020 attaining a compound
annual growth rate (CAGR) of 19% (Columbus L, 2017).” Gartner predicts the worldwide public cloud
services market will grow 18% in 2017 to $246.8B, up from $209.2B in 2016 (Columbus L, 2017). As
the forecast shows from the Forbes site one can conclude that it is important role of Cloud in IT
based Services.
From the above forecast and everyday increase in cloud usage everything’s are converted to cloud
service in Information technology.
The concept of cloud is making other things obsolete in The IT management.
As per Michael Corrado, World Wide Marketing Manager with Hewlett Packard Enterprise says Cloud
is trying to develop a hybrid services that consumer can use on premise and compute their tasks. It
also balances the scalability, flexibility and increase in security and privacy of data.
Then for each topic, discuss the following sections:
Literature Analysis
The literature analysis should be the length as set in the assignment sheet.
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Organisation 1
A discussion of the solutions that organisation 1 may have selected or implemented in relation to your
topic area. At least half a page in length (minimum). If you do not get detailed enough answers
then try asking a follow up question. For instance, if someone answers ‘yes’ to having a
particular solution, try to find out some detail.
DO NOT mention the literature in this section of the report. DO NOT JUST LIST THE IT
MANAGER RESPONSES HERE – summarise what they are saying in their answers.
Organisation 2
As for Organisation #1.
Comparative analysis
This is an important section where you draw together the literature and the results of your
interviews.
Relate (compare, contrast) your literature to your discussion of Organisation 1 solutions and
Organisation 2 solutions. At least half a page in length. This means that there are two types of
comparisons you have to make here. Compare the businesses to each other AND compare the
results back to specific literature.
Topic 2 - ….repeat the above for each topic in your paper
Topic 3 - ….
Topic 4 - ….
Conclusion
Summarise the main findings of the whole paper here.
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APPENDIX 1
Appendices are the last section of the paper. Only include them if absolutely necessary. Do not start a
new page.
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