BCO6653 - IT Management: A Case Study on IT Implementation Issues

This case study provides a comparative analysis of Information Technology (IT) implementation in D&A Print Solucoes Graficas LTDA and The Barry Callebaut Group, two organizations transitioning from traditional business processes. The report explores the advantages of digitizing business processes, highlighting the importance of IT infrastructure for reaching wider customer bases and surpassing competitors. It includes a literature review on the benefits and challenges of IT implementation, focusing on data security concerns. The analysis identifies vulnerabilities in both organizations' IT strategies and offers recommendations for successful IT implementation, emphasizing the need for businesses to adapt to technological advancements to thrive in the modern business environment. This resource is available on Desklib, where students can find more solved assignments and past papers.

COLLEGE OF BUSINESS - INFORMATION SYSTEMS DISCIPLINE
BCO6653  Management of Information Technology
Semester 2, 2014
ASSIGNMENT #2
Case Analysis for
place business names here
A study of issues in:
List the topic areas here such as (order matching ‘submitted by’ list):
IT Human Resource Management
Business Continuity Management
Submitted by:
Place your student numbers and names here; these match the topic order above
Group # (place your group number here)
Place date submitted here
IT Manager Interviews for place names of businesses here
List your names here followed by a comma and your email address:
Jane Smith, [e-mail]

Abstract
The following case study analysis focuses on the comparison for the management of Information
Technology implementation in two organizations who previously used to deal with their business
processes in the traditional ways. The organizations in question are D&A Print Solucoes Graficas
LTDA and The Barry Callebaut Group. D&A Print Solutions deal with integrated logistics
communications solutions and The Barry Callebaut Group is the world’s leading manufacturer of high-
quality chocolate and cocoa product. The following report would provide the comparison between
these two organizations with the implementation of information system in their business processes. This
is because, the advancements that the technological world is making, it has become impossible for
business organizations to thrive in the industry without being digitized. Surpassing respective
competitors are also difficult to achieve if a business organization do not adapt to the latest
technological changes. The report would thus bring out the advantages that would prevail in the
selected organizations if Information Systems are implemented replacing the traditional business
processes. The report also includes the literature review that brings about the issues that any business
would face if it does not digitize itself in today’s times. There are ample opportunities for a company
when it goes digitized the only issue being the data security of the organization as well as that of the
clients the company have. Concluding this, the report also has the recommendations to solve the issues
that digitization possesses and the process by which the impending issues can be solved for the
business to prosper.
Introduction
The advancements that the technological world is making, it has become impossible for business
organizations to thrive in the industry without being digitized. Surpassing respective competitors are
also difficult to achieve if a business organization do not adapt to the latest technological changes. The
report would thus bring out the advantages that would prevail in the selected organizations if
Information Systems are implemented replacing the traditional business processes. The widespread
reach of the digitized world makes it easier for any organization to reach the highest possible number
of customers it could possibly achieve (Alamri et al., 2016). This would not only pave the ways for the
existing customers, but would also help in bringing about the organizations in light with the potential
customer bases. The possibility is immense, which is not possible to achieve if a business process do
not have IS implemented within. The organizations in question are D & A Print Solucoes Graficas
LTDA and The Barry Callebaut Group. D & A Print Solutions deal with integrated logistics
communications solutions and The Barry Callebaut Group is the world’s leading manufacturer of
high-quality chocolate and cocoa product. The following report would provide the comparison
between these two organizations with the implementation of information system in their business
processes. The report would thus elaborate the importance that IT infrastructure implementation has on
any business process through various steps. This would include the comparison of the said business
organizations. It would then follow up with the implantation plan for Information System in both the
organizations one by one and then have a literature review done for the same purpose (Laudon and
Laudon, 2016). The literature review would clearly define the importance of the implementation,
literary evidences of the implementation and the shortcomings that the literary sources could not
provide on the light of IS implementation advantages in any business organization. This literature
review would lead to a comparative analysis of both the organizations bringing out the exact
vulnerabilities that both of the organizations possess for IS implementation in their business process.
This would further be represented by justifications of the issues noticed in the business process for the
IS implementation in the organizations and why these issues are pointed out to be problematic for the
both the organizations. In the end, the organizations would be presented with a clear sight about IT
implementation for the organizations, describing why IT implementation is needed in any organization
following traditional business process in order to surpass their competitors in the contemporary
business world. There would be literary evidences presented with respect to the subject that would
provide correct solutions to the problems that both these organizations would face during their
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digitization process. This would provide a clear idea about IS implementation in any organization
being represented by D & A Print Solucoes Graficas LTDA and The Barry Callebaut Group.
Organisation background
D&A Print Solucoes Graficas LTDA
D & A Print Solutions is a company focused on integrated logistics communication solutions.
Its main focus is on fixing, reading and capturing the data contained in the product identification
systems in the chain of production, transportation and marketing of products. Founded in 2002, D & A
Print develops solutions for medium and large companies. Achieving successful results in the areas of
media adhesion to substrates, anchoring of inks and variable data in aggressive environments, variable
data printers and applicators and particular inputs for variable data transfer. D & A Print is one of the
largest and most respected service companies and traceability solutions in the country, using this
position to act as an agent for transforming reality at your fingertips. D&A Print has certified ISO
9001
Located in the city of Sao Paulo Brazil, with its own headquarters and in a broad expansion of
its activities, D & A Print has an IT with five people, where Heitor Figueiredo is responsible for the IT
department. D & A Print has an outsourcing ERP system that significantly assists in the management
of the company's internal and external processes.
Contact: [phone] – IT Manager – [e-mail]
Website: www.daprint.com.br
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Barry Callebaut
The Barry Callebaut Group is the world’s leading manufacturer of high-quality chocolate and
cocoa products. We are the reference for advancement in the business giving an exhaustive scope of
administrations in the fields of item improvement, preparing, preparing and advertising. The Barry
Callebaut Group is organized into different Regions: Region EMEA (Europe, Middle East, Africa),
Region Americas and Region Asia Pacific. The all-around oversaw Global Cocoa business is
accounted for as a different portion of a Region. The Group's business can also be separated into three
different Product Groups: Food Manufacturers Products, Gourmet & Specialties Products and Cocoa
Products. This authoritative structure underpins the organisation's key objective to extend its exercises
in high-development nations, to enhance its operational impression and increment its worldwide
nearness. Barry Callebaut has certified ISO 9001
Located in Zurich (Switzerland) Barry Callebaut has several affiliates in the world, the
interview was held in the branch in Brazil, where the department and IT-owned approximately 15
people, but in this interview, it was said that in all the offices there are about 150 employees taking
care of this department.
Contact: + 55 11 2123 – 7300 IT Manager – [e-mail]
www.barry-callebaut.com
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IS Planning
Organisation 01
IS Planning from D & A Print Solucoes Graficas Ltda., organized and developed by IT
manager Heitor Figueiredo, has as main characteristic to be a resource used to help D & A Print
managers in identifying IS opportunities to support business in the development of information
architectures based on user needs, and the development of long-term IS action plans. Heitor has
commented that the strategic planning of information systems should initially define the business
before the development and deployment of systems, considering the critical factors of business
success. At the same time, planning creates opportunities to identify duplicate functions and storage,
point problems and opportunities, and provides a foundation for developing hardware, software,
human resources, and data communications network strategies. The significant importance of this
aspect is that, well observed, will result in a low level of friction between the company's organisational
philosophy and the computer structure created.
Information systems should be studied in the light of the transactional or decision-making
processes to which they should serve. From the peculiarities of these processes, one can then derive
their most adequate characteristics. For the planning of information systems, the presence of the
administrator in the workgroup is necessary, as well as having a global view of the organisation
through the strategic plan, will be the user of vital information for decision making.
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Organisation 02
The company Barry Callebaut has an incredibly organised IS planning, where officials must
meet specific standards to suit how the company handles the information placed within the system.
The company had a very well developed data mapping by the IT department. For security reasons,
unfortunately, they can not provide more detailed information on how it works. But briefly, Alison
said that all major decisions should be made based on the plan created by them in the ISP (Information
System Plan), so that the company stays organised and because it is a multi-national company, and
each country has owned their laws. If you do not have an IS planning very well elaborated, the
company ends up losing more amounts of information to be managed. Barry Callebaut has certified
ISO 9001.
Barry Callebaut today possessed ERP System as its SAP and cloud computing by Google as
well, which with this system the company can access data from anywhere in the world, 'just change the
code in the system that you can verify the information,' says Alison. This shows us that IS Planning
turns out to be the resource used to help the organisation's decision maker in identifying IS
opportunities to support business, developing information architectures based on user needs, and
developing action plans long-term IS planning.
IS Planning Literature Analysis
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When we talk about IS planning, we define it by a computerised database of information
organised and programmed in such a way that it produces regular reports on the operations for each
level of management of a company. It is also often possible to get special system reports with ease. The
principal reason for the MIS is to give chiefs criticism about their own execution; top administration
can screen the organisation in general. Data showed by the IS ordinarily demonstrates "genuine"
information over against "arranged" results and results from a year before; in this way, it measures
progress against objectives. According to Thakur (ND) planning for Information Systems is likely the
most important assignment in the whole advancement process. It is the action which if done wrongly
may prompt tremendous cost and time overwhelms in the improvement procedure. The arranging
method includes in addition to other things the adjusting of targets of an association with the
destinations of the IS. Planning also allows the development process to be structured so that the logical
methodology is used instead of working on adjustments and beginnings. Ensures user participation and
helps in greater acceptability and a better outcome of the development process. This leads to a system
that is well-balanced in managerial and technical aspects.
Also, we can separate the process of IS planning in some phases to help us to understand this
process better. The first phase is where we plan the system requirements, this phase examines the
current status of the company regarding strengths, weaknesses, opportunities and threats. The second
phase is Information Systems Assessment, the evolution of the system to evaluate its status current
data frameworks assets as far as an individual or current desires and how they are serving the
association. The third phase is Information Systems Vision, the perfect part that ought to be sought
after for utilisation of data frameworks assets. The fourth phase is Information Systems Guidelines, set
of explanations that illuminate utilisation of association's specialised and data frameworks assets.
According to Altameem, Abeer, Aldrees and Alsaeed (2014), has been described as far as stages and
the particular undertakings inside them. The steps and errands speak to the segments of the arranging
procedure, with each having its own targets, members, preconditions, items, and methods. The levels
and undertakings can be utilised to depict an association's endeavours to be complete in its essential
arranging process. Therefore, we can conclude that IS planning is of the utmost importance for
organisations since it is where we plan all the information processes that will be used by the
companies. Therefore, an excellent survey of requirements must be made so that we do not have
problems when we begin the process of implementing the system.
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Organisation #1 – D&A Print Solucoes Graficas Ltda
The interview with Heitor Figueiredo IT manager of the company D & A Print Solucoes Ltda.
Held on 05/31/2018. In this interview, Hector told us how important it was at the beginning of the
implementation process to apply IS planning to the company. Because without IS planning according to
it it would be tough to extract all the information regarding software outsourcing. The ERP system
software from D & A Print was developed by Zenite Sistemas, which is totally focused on the
applications they need. With IS planning, it was possible to have an extensive mapping of the processes
together with an excellent survey of requirements. Heitor together with his team managed to capture a
right amount of information that the D & A Print managers needed, and with that, made a WBS (Work
Breakdown Structure) to better repair tasks and controlled everyone involved in the best possible way.
IS planning as he says in much of his interview was critical to the success of this implementation of this
system. Nowadays, as D & A Print also works with part of the automation system, it has even started
using its IS planning clients for better success in its print Apply projects. Most client customisations are
made in cloud software, Hector says. Finishing the interview, Heitor emphasised that for good IS
planning you need to have qualified people by your side to succeed in the projects.
Organisation #2 – Barry Callebaut
The interview with Alison Brandao IT manager in Brazil of the company Barry Callebaut was
held on 05/30/2018. In this interview, Alison showed us how important it is for a multi-national
company to have developed a good IS Planning process for the company's data handling around the
world. Because with IS planning according to it is much more straightforward the process of mapping
the data, so that it can extract many information systems and business of the company. ERR system
software from Barry Callebaut eh SAP where vital information is stored and distributed by a server in
Zurich (Switzerland), and with it all strategic planning, business plans and information mapping, has to
be reported to TI in Zurich. For security reasons Alison told us that it would not be possible to show us
how IS Planning works, but can guarantee that it is very well prepared and all staff members should
follow some procedures to manipulate the information contained in the system. Today several reports
are created to work with your team to analyse the data and check what can be improved in the current
IS planning. When asked what it would be like if the company today did not have a well structured IS
planning, he was very emphatic in saying 'it would be a real mess.' At the end of the interview, he
commented that proper planning of the information required many hours of dedication and good
governance with all the people of the IT department and also with the business development sector.
Nowadays, they use Cloud Computing by Google.
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Comparative analysis
When comparing the two companies, we can say that Barry Callebaut, in my opinion, has a
much more structured IS Planning than D & A Print Solucoes Graficas Ltda., Since Barry Callebaut is
a multi-national company that has many years of market and a large IT department. D & A Print is a
national company with only 16 years in the market, but it has become an up-and-coming company in
the automation part, with a small IT, but extremely competent and determined to keep IS Planning
always up to date. Both companies develop processes so as not to lose control of information, with a
great ERP software, companies can follow through reports based on IS Planning all the mapping of the
company's processes, from the sale to the delivery of the products. Both companies are ISO 9001
certified, which requires companies to work in an organised manner by this standard.
When comparing the two companies with our literary analysis, it shows us that both companies
are very close to what we write about IS Planning. The two companies have strict control of the
information, fulfilling the phases mentioned in our analysis. The companies also have a proper process
development and very well structured in the information management. D & A Print, as a smaller
company, is structured IS Planning, but we can not buy with the company Barry Callebaut, which is
well ahead. But both companies do an excellent survey of requirements, perform many tests before
implementing changes in some processes. For this reason, according to our analysis, we can say that
both companies are mainly fulfilling IS planning processes in their companies, with some difficulties
because it is a very laborious process to be done. But it also shows us that these companies are on the
right track to always be ahead of their competitors.
Issues studied
This is an introduction to the topics being analysed. Briefly describe the topic areas (eg, IT for
competitive advantage, etc) and why you have selected them. Per topic, organise it as follows:
Topic
Cloud Computing
When we speak of cloud computing, in short, it is the delivery of computing as a service rather
than a product, where shared resources, software and information are provided, allowing access
through any computer, tablet, or cell phone connected to the Internet. One of its many advantages is
the best use of hardware investments since the most substantial part of the processing is in the cloud,
that is, the user only needs a good internet connection to use the service. Today big companies like
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Amazon, Oracle, Google, Microsoft and IBM, have started to invest very actively in this technology
and can be considered a new frontier of the digital era. In the following paragraphs, we will show how
much this technology is present in our daily life and how much it has evolved over the years.
First of all, we are going to talking about how cloud computing technology is changing the
way companies think about how to use this technology more safely and with less investment from
them, since it is of paramount importance that everything works the way correct and safe for your
users. According to Tan (2018), the cloud will likewise be transformative for organisations, notably
little and medium-sized organisations, as information investigation, human-made brainpower and
different abilities end up accessible as administrations. A business flying cloud will enable aircraft to
oversee ground tasks, for example, upkeep, filling, stuff taking care of, and lodge cleaning, in this way
expanding the effectiveness and helping flights take off on time. A utility cloud will naturally repair in
the power framework to guarantee that homes and organisations get the power they need. A saving
money cloud will give financial foundations a chance to examine a considerable number of exchanges
every second to avoid fraud. Cloud computing nowadays is essential for small businesses because of
its low investment cost mainly in the hardware part. Potentially, any kind of business, as it happens.
Today organisations of all sizes are getting to innovative capacities that were previously the save of
large organisations essentially by taking advantage of the cloud – a web-based type of registering
where preparing assets and information are imparted to PCs and different gadgets on request Percy
(2017). With this information, cloud computing proves to be an excellent investment for companies
that do not want to invest heavily in hardware and with many people to develop this new software or
data management.
Also, in cloud computing, we can work with three types of service that are: Public Cloud that
is a service built on an external platform running on a public server, but with the excellent security of
information, does not have much flexibility to update. We also have the Private Cloud, which is built
by the company and managed by the IT team, ideal for customers who need more flexibility in the
system. And last but not least, we have the Hybrid cloud, which brings together public and private
platforms, perfect for organisations that want sensitive information to stay inside the company and less
critical information can be placed in the public cloud. The advantages of using cloud computing are
many. According to Angeles (2017), users can get to a wide range of documents, utilise applications
just as they were in the workplace, and even team up remotely while taking a shot at a same task or
introduction on their gadget from somebody on the opposite side of the globe. Regardless of whether
you are far from work or your office server is unavailable, information in the cloud is dependably
avant-garde and accessible wherever, at whatever point. In addition, when we talk about benefits of
cloud computing, one of the most important benefits, in my opinion, is to prevent the company from
losing its information when a server collapses. Large companies have a good backup system, but small
companies, unfortunately, do not have it, this makes cloud computing a big boon for small businesses.
Craig (2013) has observed that,’ With greater security measures and resilience than you might
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otherwise be able to afford, should you lose your computer device, or it breaks or fails in some way,
your data is secure because it is saved remotely in the cloud, and recovery times are almost 4 times
faster for businesses using cloud computing when compared to those not utilizing these services’. For
these reasons, cloud computing is becoming increasingly used by small and medium-sized companies,
making their IT processes more comfortable.
There are three basic cloud service models. Namely,
Saas (Software as a Service)
PaaS (Platform as a Service)
Iaas (Infrastructure as a Service)
These service models are also called as Cloud Computing Stack or aaS (as a Service) because we pay
only for what we use electricity bill or water bill. We can represent these three models in a pyramid.
Cloud Service Providers:
SaaS (Software as a Service):
It is on the top of the pyramid model. It just contains
the software or applications on the phone or the
computers. Users come under this category.
PaaS (Platform as a Service):
It is located in the middle of the pyramid structure. It
is the language or the coding part for the applications
or the software. The developers come under this
area.
IaaS (Infrastructure as a Service):
It is the bottom layer of the pyramid architecture and most important part. The administrators are the
people in it. The particular application written in certain language works on the machines; those
machines might be physical or virtual. These machines are the infrastructure.
Customer responsibilities associated with cloud service architectures:
Cloud Computing Architecture refers to components required for cloud computing. All customers
have the primary right and responsibility to protect their interests, here where service providers should
offer customer guarantees in various aspects of ownership of data, service agreements and technical
requirements. If we look deeper into it, it comes from those service models.
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