University Report: IT Management Issues in a Travel Agency

This report delves into the critical role of Information and Communication Technology (ICT) in travel agencies, highlighting its importance for business operations. The introduction defines ICT and its integration of telecommunications and computers for data management. The discussion section explores the practical applications and value of ICT within the travel industry, emphasizing its role in enhancing communication, facilitating easier data access, enabling efficient data storage, reducing costs, and providing competitive advantages. Specific examples of travel technology, such as flight tracking, are provided to illustrate these points. The report concludes by summarizing the key benefits of ICT in streamlining business processes within travel agencies. The references provide supporting literature on the subject.

Running head: IT MANAGEMENT ISSUES
IT Management Issues
Name of the Student
Name of the University
Author’s Note:

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Table of Contents
Introduction................................................................................................................................2
Discussion..................................................................................................................................2
Use and Value of ICT in Travel Agency...............................................................................2
Conclusion..................................................................................................................................3
References..................................................................................................................................4

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Introduction
Information and communication technology or ICT is the perfect integration of
telecommunications as well as computers to enable all the users for accessing, transmitting,
storing and manipulating the information or data (Marchewka, 2014). The proper
convergence of the several computer networks and telephonic networks could be eventually
done by single cabling and link systems. The business operations can be well executed with
ICT. This report will be providing a brief outline about the use and valuing of ICT in the
travel agency.
Discussion
Use and Value of ICT in Travel Agency
ICT or information and communication technology can be used within several
industries to properly execute the several business processes or operations (Eason, 2014). The
information is well stored and recorded and hence the proper execution of business processes
or operations is easier in every business. The specific travel technology can be defined as the
vital application of information technology in the industry of travel and tourism. The most
effective form of this travel technology is the tracking of flights. These flights can be tracked
with information and communications technology (Xiang, Magnini & Fesenmaier, 2015).
The travel technology mainly includes system of computer reservation and hence broad range
of applications can be represented.
The use and valuing of information and communication technology for better
execution of business processes within travel agency are as follows:

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i) Better Communication: The most significant use of ICT in travel agencies is better
communication (Bilbao-Osorio, Dutta & Lanvin, 2013). ICT helps the users with better
communication for their clients. The connection with the other members and clients can be
done easily.
ii) Easier Data Access: The data can be easily accessed by ICT. The access of data is
termed as vital for all the travel agencies. Thus, this utilization and valuing of ICT is needed
for all the business processes of the travel agency.
iii) Storing of Data: The next significant use of ICT in travel agency is the easy
storing of data (Xiang, Magnini & Fesenmaier, 2015). The specific travel agency needs to
store their vital information and data regarding all the clients or their business details. Thus,
storing of data is vital for the travel agencies.
iv) Cost Effective: The fourth advantage of information and communication
technology is its cost effectiveness. ICT makes every business process cost effective and lack
of complexities. Thus, it has a major usage for the business processes of travel agency.
v) Competitive Advantages: ICT is responsible for helping the travel agencies in
achieving competitive advantages (Bilbao-Osorio, Dutta & Lanvin, 2013). Hence, they can
outperform the competitors perfectly.
Conclusion
Therefore, conclusion can be drawn that IT is the proper usage of several computers
and systems that helps to complete the data operation in any particular enterprise of business.
Information technology is the typical subset of information and communication technology.
All the enterprise software, middleware, audio-visual systems and computers are well used by
users with the help of ICT. The above report has outlined the significant description of the

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perfect utilization as well as valuing of information and communication technology within
the business processes of any travel agency.

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References
Bilbao-Osorio, B., Dutta, S., & Lanvin, B. (2013, April). The global information technology
report 2013. In World Economic Forum (pp. 1-383).
Eason, K. D. (2014). Information technology and organisational change. CRC Press.
Marchewka, J. T. (2014). Information technology project management. John Wiley & Sons.
Xiang, Z., Magnini, V. P., & Fesenmaier, D. R. (2015). Information technology and
consumer behavior in travel and tourism: Insights from travel planning using the
internet. Journal of Retailing and Consumer Services, 22, 244-249.