Analyzing IT Management Strategies: SOS Children's Villages Case Study

This case study examines the IT management strategies employed by SOS Children's Villages Mauritius, a leading childcare non-government organization. It covers various aspects including recruitment and retention strategies focusing on technical knowledge and communication skills, software solutions for unifying support and operational functions, central data aggregation, and securing internal/external interfaces. The study also addresses strategic monitoring and planning, stakeholder roles, budgetary control, risk management, and the role of the project manager in IT rollout. It further discusses the IT manager's role in planning, execution, and subsequent management of the upgraded IT department within the new IT system, highlighting the importance of maintaining staff, directing technological research, accomplishing final objectives, and ensuring quality service. Desklib provides access to similar case studies and solved assignments for students.

Running head: MANAGEMENT IN IT
Topic- Management in IT
Name of the Student
Name of the University
Author’s Note

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Table of Contents
1. Case Study selection and description..........................................................................................2
1.1 Justification of the selection..................................................................................................2
1.2 Explanation of the selected organization...............................................................................2
1.3 Description of the selected organization................................................................................2
1.4 Web address of the organization............................................................................................2
2. Recruitment and Retention..........................................................................................................3
3. Software.......................................................................................................................................3
3.1 Options to unify and streamline support functions................................................................3
3.2 Options to unify and streamline operational functions..........................................................4
3.3 Options to centrally aggregate data and thus extract strategic insights.................................4
3.4 Options to optimize & secure their internal and external interfaces.....................................4
4. Strategic Monitoring and planning..............................................................................................5
4.1 Stakeholders and their roles...................................................................................................5
4.2 Process of controlling and processing budgetary aspects......................................................5
4.3 Risks and their management process.....................................................................................6
4.4 Process of monitoring progress of the IT roll-out by the project manager............................6
5. IT management and ITIL.............................................................................................................7
References........................................................................................................................................8

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1. Case Study selection and description
1.1 Justification of the selection
A charity sector is mainly selected for this assignment as my hobby is to be linked with
various charity organizations. It is identified that charities are generally considered as an integral
part of the community irrespective of its size. They generally helps in making our community a
very much better place to live by providing proper goods as well as services to the people who
are not getting access of those resources. Thus, I am always interested in becoming a part of the
organization.
1.2 Explanation of the selected organization
In the charity sector, “SOS children’s villages Mauritius” is mainly selected which is one
of the leading childcare non-government organization that helps in providing long term care to
the children who generally requires help (SOScvmauritius.org). It is identified that the
organization is generally selected as is main goal is to equip as well as prepare children for an
independent future.
1.3 Description of the selected organization
It is identified that SOS children’s Villages Mauritius is one of the non-government
organization that mainly engages in preparing as well as equipping the children for providing
long-term care to the children who lost either their parental care or get abandon
(SOScvmauritius.org). The organization mainly assists in providing some of the services that
include residential care, family strengthening, vocational education and training.

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1.4 Web address of the organization
The web address of the organization is http://www.soscvmauritius.org/.
Figure 1: Screenshot of the homepage
(Source: SOScvmauritius.org)
2. Recruitment and Retention
It is identified that in order to satisfy the strategic aims of the company, it is quite
necessary to focus on the following:
Technical knowledge: It is necessary to have proper technical knowledge in every field
including administrative and organizational skills as well as commercial and business awareness
skills in order to handle the various operations as well as functions of the charity effectively
(Schoeppe et al. 2014). In addition to this, it is identified that presence of proper technical
knowledge within the staffs of the charity helps in meeting the strategic aims as well as
objectives of the organization.

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Proper communication skill: Proper communication skill is needed within a charity
organization. It is identified that most of the work of a charity is generally measured by its ability
of spreading as an effective message (Aguilera and Brekken 2014). Regardless of the role, it is
essential to communicate properly for resolving communication gaps within the organization.
Further, it is analyzed that proper communication skill assists in resolving motivation issues that
generally occur within various organizations.
3. Software
3.1 Options to unify and streamline support functions
The software that can be used for unifying as well as streamlining support functions is
Cisco Unified Contact Center Express Enhanced 4.5. This software will be helpful in
communicating effectively for streamlining support functions (Kamukwema 2016). In addition
to this, it is identified that it provides the facility of voice menus and queued calls, Supervisor
desktop services, real time reporting and many more. Furthermore, the software faces difficulty
in managing number of support function at a time.
3.2 Options to unify and streamline operational functions
ERP is considered as software that helps in providing proper operational benefits to the
organization. It is identified that the software assists in saving money, helps in improving
collaboration, productivity and more (Tarhini, Ammar and Tarhini 2015). In addition to this, it is
analyzed that improper customization does not helps in integrating the ERP system properly.

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3.3 Options to centrally aggregate data and thus extract strategic insights
Hadoop is considered as software that helps in aggregating data for extracting strategic
insights. It is identified that Hadoop is one of the highly scalable storage platform that helps in
storing as well as distributing large data sets (Gao et al. 2017). In addition to this, it is analyzed
that this software is very much cost-effective, flexible as well as fast. Moreover, it faces issues
with batch processing as well as in real time data processing.
3.4 Options to optimize & secure their internal and external interfaces
Secure socket layer (SSL) is one of the cryptographic tool that is mainly designed for
optimizing as well as securing both internal as well as external interfaces. It generally assists in
providing proper benefit in context to encryption, authentication and more. Moreover, It is
analyzed that the SSL faces number of performance issues.
4. Strategic Monitoring and planning
4.1 Stakeholders and their roles
The stakeholders who are involved with the charity organization “SOS children’s
Villages Mauritius” are as follows:
Volunteers: They are the stakeholders who assist in running the organization properly.
Beneficiaries: Beneficiaries are the children who are homeless and want help from the
organization. Excellent customer service is quite important for SOS children’s villages Mauritius
(Rice, Martin and Gurd 2015).
Donors: They are the stakeholders who help in providing fund to the organization so that
the organization can easily help the children who are in need.

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Local community: The local communities are the stakeholders who honor as well as
participate in various types of community activities for cultivating various community leaders,
government agencies as well as institutions (Mascarenhas et al. 2015).
4.2 Process of controlling and processing budgetary aspects
The processes of controlling as well as processing budgetary aspects are as follows:
Quick reporting: It is quite necessary for the subordinates to send proper reports on
performance without any delay so that the managers can analyze the reports properly and can be
able to take necessary actions.
Support of top management: The top management of the organization must have proper
as well as clear idea about the budgetary control of the organization so that proper budgetary
control must be implemented effectively within the organization (Cassidy 2016).
Flexibility: It is necessary for the management to later the budget figures if the
circumstances provide any type of warrant. This helps in managing budgetary processes.
4.3 Risks and their management process
The risks and their management procedures are provided below:
Decline in funding and donation: Sometimes the stakeholders analyzes decline in
funding and donation and in order to resolve the issue it is necessary to keep the accounts up to
date.
Loss of data: Data security is one of the important risks that can cause loss of sensitive
data of the organization. In order to resolve the problems, encryption is needed (Wolf and Floyd
2017).

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Fraud: Fraud is considered as a risk that internally as well as externally targets the
organization. In order to reduce this type of issue proper level of scrutiny is required.
4.4 Process of monitoring progress of the IT roll-out by the project manager
The processes of monitoring progress of the IT rollout by the project manager are as
follows:
Controlling cost: This helps in monitoring the work performance, cost forecast as well
as change requests that are mainly associated with the project.
Controlling quality: This procedure helps in ensuring that the deliverables of the project
are properly defined as per the quality control process (Mascarenhas et al. 2015).
Controlling risk: This process helps in tracking the risks that are associated with the IT
roll out. This procedure is required for triggering change requests, which include both
preventative as well as corrective actions.
5. IT management and ITIL
The role of the IT manager in the planning as well as execution of the IT rollout as well
as in the subsequent management of various upgraded IT department within the new IT system
are as follows:
Maintains staff: They generally maintain the staffs of the project by recruiting, selecting
as well as by maintaining a work environment.

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Direct technological research: The technological research is mainly conducted by
studying various types of organizational goals, practices as well as strategies (Eikebrokk and
Iden 2017).
Accomplishes final objectives: The final objectives are met by forecasting requirements,
preparing an annual budget as well as after analyzing variances
Maintain quality service: The IT manager assists in providing quality service by
establishing as well as enforcing different organization standards.

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References
Aguilera, K. Y., and Brekken, R. A., 2014. Recruitment and retention: factors that affect pericyte
migration. Cellular and molecular life sciences, 71(2), 299-309.
Cassidy, A., 2016. A practical guide to information systems strategic planning. CRC press.
Eikebrokk, T.R. and Iden, J., 2017. Strategising IT service management through ITIL
implementation: model and empirical test. Total Quality Management & Business
Excellence, 28(3-4), pp.238-265.
Gao, S., Li, L., Li, W., Janowicz, K. and Zhang, Y., 2017. Constructing gazetteers from
volunteered big geo-data based on Hadoop. Computers, Environment and Urban Systems, 61,
pp.172-186.
Iden, J. and Eikebrokk, T.R., 2015. The impact of senior management involvement,
organisational commitment and group efficacy on ITIL implementation benefits. Information
systems and e-business management, 13(3), pp.527-552.
Kamukwema, T., 2016. Public sector data centre consolidation (PSEDCC): Enhancing the
management of information communication technology infrastructure in Namibia (Doctoral
dissertation, University of Namibia).
Mascarenhas, A., Ramos, T.B., Haase, D. and Santos, R., 2015. Ecosystem services in spatial
planning and strategic environmental assessment—A European and Portuguese profile. Land use
policy, 48, pp.158-169.

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SOScvmauritius.org. SOS Children's Village, Mauritius. [online] Soscvmauritius.org. Available
at: http://www.soscvmauritius.org/ [Accessed 17 Feb. 2018].
Rice, J., Martin, N. and Gurd, B., 2015. Strategic planning, budget monitoring and growth
optimism: evidence from Australian SMEs.
Schoeppe, S., Oliver, M., Badland, H.M., Burke, M. and Duncan, M.J., 2014. Recruitment and
retention of children in behavioral health risk factor studies: REACH strategies. International
journal of behavioral medicine, 21(5), pp.794-803.
Tarhini, A., Ammar, H. and Tarhini, T., 2015. Analysis of the critical success factors for
enterprise resource planning implementation from stakeholders’ perspective: A systematic
review. International Business Research, 8(4), p.25.
Wolf, C. and Floyd, S.W., 2017. Strategic planning research: Toward a theory-driven
agenda. Journal of Management, 43(6), pp.1754-1788.