Report on IT Operations: Software, Ethics, Networking, and AI Impacts

This report explores the application of information technology in business operations, focusing on its impact on growth and efficiency. It covers various dimensions of IT, including the software development lifecycle, ethical considerations, networking technologies, and the potential threats and negative impacts of digital technology. The report also examines the role of artificial intelligence in enhancing business operations, using British Airways as a case study. Key ethical issues like discrimination, compliance, and data security are discussed, along with the advantages and disadvantages of IT implementation, such as cost, time consumption, and security risks. The networking technologies and their impact on data exchange and communication are also highlighted. The report concludes by emphasizing the importance of strategic IT adoption for achieving competitive advantage and sustainable business growth.

Introduction to
information and
technology

Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY..................................................................................................................................4
TASK...............................................................................................................................................4
Different types of software used by a business entity to develop IT operations at the
marketplace................................................................................................................................4
Ethical and social issues which are faced by a business entity along with their importance......4
Identification of different types of networking technologies which are popular in
corporate world..........................................................................................................................5
Potential threats and negative impacts of digital technology......................................................5
Artificial intelligence and its impact on a business organisation in the business world..............6
Identification of different types of networking technologies which are popular in
corporate world..........................................................................................................................7
The different stages of software development cycle in order to develop its management. .8
Different types of software used by a business entity to develop IT operations at the
marketplace..............................................................................................................................10
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
The information and technology includes application of IT in most of the business
operations in order to gain desired growth at marketplace. In the recent times, information and
technology is creating significant impact on different operations and functions that are performed
by a business entity. In the recent times, it is important for a business entity to focus on
information and technology to gain marketing goals in a set period of time. In this project
various dimensions of information and technology are covered along with major advantages and
threats from it. This report covers brief knowledge about software development lifecycle which
helps in development of a major software based on systematic application. This report also
includes the meaning and importance of ethical issues which arise in a company on regular basis.
In this report example of British Airways is taken into consideration which a major organisation
providing travel services in UK and outside world.

MAIN BODY
TASK
Different types of software used by a business entity to develop IT operations at the
marketplace
Ethical and social issues which are faced by a business entity along with their importance
In the functioning of a business, there is a vital role played by different ethical and social
issues. Many business organisations focus on development of a good strategy in order to develop
an appropriate frame work for business development (Ferrari and Teixeira, 2021). The main
focus of British Airways is on developing a good approach to deal with various kinds of social
and ethical business. In order to increase the effectiveness and efficiency of a business, it is
important to focus on various social and ethical for precise and systematic operations. Following
are the major issues which are faced by British Airways:
 Discrimination and harassment- In majority of cases in companies,
discrimination and harassment issues are faced by a company which creates
conflicts. This impact on whole business and its future related operations in a well
organised manner. In a company, there is a requirement of professional human
resource management which enables to control different types of conflicts. British
Airways provide regular training to employees in order to deal with different issues
of discrimination.
 Compliance and governance issues- The employment legislation is important to
be followed by the company in order to conduct ethical business. In order to
implement all laws and policies related to the government, a company face
resistance from employees which is a major issue. The governance issues are also
developed by the management in order to make employees function with more
lawful approach. These issues also create unethical business for the British
Airways, which is developing a negative factor for the company in its functioning.
All the companies in domestic and national marketplace focus on major objectives
of social issues in order to perform sustainable business at the marketplace.

 Security of employee’s data and privacy- The maintaining of security and safety
of employees is a major function of British airways. With the application of
information and technology most of the company’s operations are achieved in a
well defined manner. The companies mainly focus on developing a desired strategy
in order to maintain privacy of employees. The data protection management of
British Airways is effective in developing a meaningful strategy as a planning
framework. The majority of business organisations in corporate world focus on key
goals and objectives and achieve them with help of ethical approach. The
companies also use software that are more protective in order to lead the
marketplace with competitive advantage.
Identification of different types of networking technologies which are popular in corporate
world
Potential threats and negative impacts of digital technology
The Information and technology is also risky and may include major threats which can
bring negativity in the business. The negative impacts of digital technology make a business
ineffective at the marketplace (Ferrari and Teixeira., 2021). All companies in international
marketplace like British Airways focus on analysing on negative impacts of IT in order to grow
at marketplace. In the recent times, many companies are putting hard efforts to overcome issues
and challenges created by information and technology to gain effective edge over competitors. In
the era of stiff competition between different companies, it is compulsory for a company to focus
on eliminating all potential IT threats. The major disadvantages of information and technology
for British Airways are mentioned below:
 Expensive- The information and technology and its application is generally
expensive for a business organisation. It also takes huge amount of efforts by a
business entity in order to establish a business at the marketplace. Most of the
successful business organisations focus on developing cost management and
leadership to install IT operations.
 Time consuming- The process of taking IT skills into consideration for a business
is hard and time consuming. In other words, the whole process of dealing with
information and technology is easier for a business organisation. In major
companies of the world, information and technology is developed with the support

of fully fledged planning which is more time consuming. The time consuming
factors makes it crucial for business organisation to take help from top level
management.
 Virus and malware- In the IT world, various malware related threats put a
significant harm on data management. There are various viruses like TROJEN and
ANT which can make whole data corrupt which is useless for the business
organisation. In order to develop an effective approach at the marketplace British
Airways use professional software and tools to deal with viruses. Also the malware
threat significantly develops harm over a business entity.
Artificial intelligence and its impact on a business organisation in the business world
The artificial intelligence includes application and development of human intelligence
based IT systems which are important for business growth. In the current scenario, application of
artificial intelligence makes a business more competitive at the marketplace (Clemons, Dewan,
Kauffman and Weber, 2017). The application of artificial intelligence is effective in creating a
type of IT related development in a business. British Airways is also applying IT and artificial
intelligence in order to perform all the operations in accurate and quick manner. All major
companies face a good approach in development of activities and tasks with the assistance of
information and technology. In many cases, artificial intelligence is also used to develop a smart
database development approach. The major impact of artificial intelligence for British Airways is
mentioned below:
 It leads to increase in profitability- The application of artificial intelligence
increases overall turnover and sales of company. The profitability increase is most
important objective of British Airways which is achieved with the help of artificial
intelligence.
 Business development- The overall development of a business entity in a set
period of time is facilitated with the support of information and technology.
Companies in recent times, apply the artificial intelligence in order to lead the
marketplace, Majority of companies are dedicated to achieve business targets with
support of artificial intelligence.
 Focused and quicker approach- The application of artificial intelligence is
considered as major and focused approach for every business. This helps in overall

expansion and growth of a business in order to gain competency edge at the
marketplace. In order to grow more at marketplace, it is important for the business
entity to develop operations with the application of artificial intelligence to
minimise risk associated with the operations.
 Increases smart business- The application and role developed by a business
entity, with the usage of artificial intelligence makes a business smarter. Also with
the usage and role of artificial intelligence a company can achieve business
objectives in a short span of time. It is important for a business to take help of IT
staff in order to develop effective Artificial intelligence related operations.
Identification of different types of networking technologies which are popular
in corporate world
Networking Technologies prince stores that helps in making exchange of information,
data in statistics possible among large and small information system which are mainly used by
educational institution add business. According to the system companies get connected to their
resources like satellite communication wireless optic cable communication is sources and
various other resources. This helps in making communication various ways like voice call
texting video to be done in more effective manner. There are various types of networking
Technologies which a form is required to adopt in order to make Communications more that in
effective. Certain Technologies that can be used by British Airways has been explained as
follows:
 Wireless local area network (WLAN): In relation to networking Technologies there are
various kind of technique used under WLAN like Wi-Fi and router. These Technologies
is not required any kind of networking device which rely on the physical cable in order to
get connected output device connectivity. In contacts off British Airways their operations
are conducted in relation to services is provided within airline sector. In order to provide
connectivity to the staff for employees they are required to use this technology which
helps in providing better internet services and also improve their customer service. Wi-Fi
are useful for creating better stability within the networks with make ticket booking easy
through online portal.

 Personal area network (PAN): Then comes personal area network the smallest Network
Technology which has been found to wireless medium and only sufficient in relation to
phone computer tablets and various other electronic devices which work over modem.
This technology can be used by British Airways in order to provide better internet
connectivity within cabins where two or more employees work. It is helpful in providing
it better internet connectivity to best departments which works with less employees.
 Storage area network (SAN): Then comes in Storage Area Network, best networking
Technology is used only when high speed network is required and huge storage devices
are connected to various servers (Bushtruk and Tepliakov, 2019). This type of
networking is not dependent over various kind of Technology is like WAN or LAN. In
text off British Airways they operate over a wider level mixstar Business Technology in
order to store large amount of data and information with statistics that helps in increasing
profit and revenue for them.
Disturbing technologies are very much efficient for British Airways as it helps them to
conduct their business activities and provide services in better and efficient manner without
disturbing their standard business objective. Useful in making desired goals achieved time limit
that is specified. Also it leads towards developing web of connection what makes services
provided to customers about faster approach. These technologies are very much effective in
conducting various business options which helps in creating accuracy within customer
satisfaction. The data collected through these Technologies have in making British Airways air
realize about the needs and demand of the customers. This makes them provide service as per
customer's needs.
The different stages of software development cycle in order to develop its
management
Software development cycle has been defined as model that is used in project
management it has various kinds of stages which are involved within project related information
system development. It also means those applications which are used for developing software
which helps an organization to operations with more efficiency. These stages are very important
in order to make sure that proper software has been developed. This model is easy to apply and
its various stages have been explained as follows:

 System Planning – The first stage is related to software development is planning the
management of organization is required to conduct analysis various kind of hardware and
software which helps in covering all aspects of Software and Hardware which exist
within the organization. In this help of investor’s stakeholders and employees with
management department of an organization is taken which makes blue print of software
developed. Crucial and important part in order to develop successful software.
 System Analysis – Then comes analysis this is also an important part of developing
software making sure that how the software is performed and also documentation is
prepared immolation to the project ways to develop software accordingly. In this analysis
done about the core requirement of the project in order to develop feasibility within
software regarding it. Essential part as it helps in maintaining high level of
communication with customers which clarity in vision is developed about the final
product.
 System Design –Then comes another stage which is designing of the software in this
various components related to software like security level components architecture type
of data required to be used within it get discussed (Avgerou and Walsham, 2017). General
design of a software can be done with the help of a paper which help in making basic
structures and decides over functions performed through it.
 System testing and Integration – Then comes testing very important in order to make sure
that the software is working in satisfied manner. Also at this stage coding and Hardware
knowledge is developed in order to make sure that the software does not have any glitch
within it. Testing is done with the help of customers but team feedback about it.
 System Maintenance – Then come last stage which is maintenance that's required to be
done on timely basis in order to make sure that software does not become outdated. The
stage is basically used for replacing the old components with the latest one and helping in
developing the right standard in relation to the software so that it does not working of
British Airways.

This is one of the most important process which makes software development possible
for British airways that makes better performance in terms of services developed effectively.
Also through software development various kinds of problems has been solved in more effective
manner.
Different types of software used by a business entity to develop IT operations
at the marketplace
Modern world business and technology writing booking calendar in order to make sure
that conducted in food and effective manner. In order to make sure that services provided by
British Airways resonance in IT operations video softwares are used which has been explained as
follows:
Word processing software: To know the most important software is used within an
organization in order to make sure that all documentation related work is done with more
effective manner(Avgerou and Walsham eds., 2017). Through this software all important
documents are prepared proper patterns that is decided by the organization. British Airways to
using the software ripple to circulate information in proper manner which helps in achieving task
with more effectiveness.
Payroll software: What is another important software that is used by nonresident in
order to make sure that salaries and payment on the employees are done in more effective
manner not timely basis. Through such software also working within an organization attains
satisfaction. In relation to British Airways the software helps in making various kind of related
aspects covered and problem solved in more effective manner.

CONCLUSION
From the above stated report it can be concluded that information and technology is a major
element which impacts on a business in many different ways. This project concludes that most of
the successful business entities in international and national marketplace focus on development
of key objectives and plans related to IT for long term business growth. This project also
concludes that it is important for a business to focus on key goals and objectives related to IT in
order to develop major approach at the marketplace. This report also concludes that it is
compulsory for a business entity to focus on key goals and objectives in order to survive at
marketplace.

REFERENCES
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