Professional Research: Role of IT in Organizational Communication

This report presents a literature review exploring the crucial role of Information Technology (IT) in fostering effective organizational communication. It examines the impact of IT on employee engagement, IT governance mechanisms, and overall organizational performance. The review synthesizes findings from six articles, highlighting the benefits of IT in improving internal communication, enhancing employee trust, and facilitating knowledge sharing. The analysis covers various aspects, including the influence of communication and information technologies on productivity, the role of IT governance in strategic alignment, and the impact of IT on cost reduction and knowledge integration within organizations. The report also addresses the challenges and transitions encountered in economies with the use of IT in communication. The research emphasizes the importance of effective communication for achieving organizational goals and the need for organizations to adapt to the changing technological landscape to ensure success.

Running head: PROFESSIONAL RESEARCH AND COMMUNICATION
Role of IT in Effective Organizational Communication
Name of the Student:
Name of the University:
Author’s note:

1PROFESSIONAL RESEARCH AND COMMUNICATION
A. Interim Research Proposal
Title
Role of IT in effective organizational communication
Proposal
The studies and articles considered in this proposal is the role information technology
plays in ensuring effective organizational communication. The articles review the necessity of
having smooth communication for ensuring uninterrupted work and achieving the goals and
objectives of the organization ultimately. The advantages of information technology are also
mentioned in the past studies those have been taken into consideration.
B. Synthesis Matrix
Main Idea 1 Main Idea 2 Main Idea 3 Main Idea 4
Article #1
Mishra
Keywords:
internal
communication,
employee
engagement
The atmosphere
that employees
prefer to work is
where they have
trust on the
people they
work for and
they are proud
about it and also
the employees
enjoy what they
do (p. 183)
Entities that are
concerned and
take care about
the employees
are known as
ethical
organizations
that believe in
establishing
trust by
engaging in
positive
communication
(p. 184)
Intrinsic
communication
facilitates
engagement of
the employees to
the extent that
the individual
pay attention and
imbibes the
performance
related to their
job roles (p. 184)
The level of
trust between
the managers
and employees
is enhanced due
to intrinsic
communication
(p. 186)
Article #2
Wu
Keywords: IT
governance
mechanisms,
organizational
The use of
information
technology
improves the
capability of the
organizations
Good and
effective IT
governance is
highly
influenced by
effective use of
Communications
in business is
improved if an
ethnic culture
that facilitates
compliance with
Three
distinctive
information
technology
governance
highlighted are

2PROFESSIONAL RESEARCH AND COMMUNICATION
performance,
strategic
alignment
for surviving the
fierce and
competitive
international
marketplace that
exists in the 21st
century (p. 498)
IT (p. 498) information
technology is
practiced
thereby,
maintaining
corporate
communication
system (p. 502)
structures of
making
decision,
alignment
processes,
and
communication
approaches (p.
502)
Article #3
Bloom
Keywords:
organization,
delegation,
information
technology,
communication
performance
Communication
and information
technologies has
an impact of the
inequality and
productivity of
an organization
or firm (p. 2)
The theoretical
predictions of
communication
influences the
different
information and
communication
technologies
within the
business
organizations
(p. 4)
Ineffective use
of information
technology in
communication
leads to failure
in respect to
effective
production
decisions (p. 5)
The growth of
networks is the
main aspect that
drives
technological
innovations
within the firm
(p. 32)
Article #4
Luo
Keywords:
Information
and
communication
technology,
economy
enterprises
The business
markets have
encountered
recent
transitions that
resulted in
emerging
economies in
respect to
friendly
organizations
those are
accompanied
with speedy
economic
growth due to
communication
using IT (p. 2)
It is argued
information
technology
within
organizations
facilitates both
knowledge
integration and
sharing that in
turn boosts the
value chain
integration by
synergy
development
(p. 4)
Information
communication
and technology
is able to
improve basic
knowledge that
influences the
efficiency rate of
integrating
knowledge (p. 4)
The cost of the
business
organizations is
reduced by the
use of effective
IT and
communication
as it facilitates
knowledge
integration and
sharing thereby,
leading to cost-
effective
operations
within the firm
(p. 4)
Article #5
Roztocki
Keywords:
information
technology,
communication
and
Some unique
attributes is
highlighted
when the
business entities
encounters
transitions in
The economic
transition have
encountered
changes
substantially
with the use of
IT in
This research
intends to
investigate the
current state of
information and
communication
technology in
Individuals
from the
previous
generations do
not trust the top
level
management

3PROFESSIONAL RESEARCH AND COMMUNICATION
information
technologies
economies by
strictly
controlling the
way of
communication
(p. 332)
communication
(p. 332)
respect to
economies by
addressing
points where
essential
researches have
been done in
understanding
the role of IT in
communication
(p. 331)
and authority
due to their
inadequate
knowledge in
respect to IT
and its use in
organizational
communication
(p. 333)
Article #6
Ammari
Keywords:
communication
satisfaction,
employees’
loyalty
Different
organizations
are able to reach
their missions
and goals by
ensuring
effective
communication.
Hence,
communication
between the
stakeholders
during the time
of service helps
in solving
different
potential
problems that
occurs during
exchange of
information (p.
113)
Ineffective
communication
creates
interruption
because the
organizations
become weak in
terms of
commitment
and the
productivity of
the employees
is hampered
optimally (p.
113)
Communication
and
informational
technology have
resulted in huge
changes in the
overall structure
of the business
environments
and industry (p.
113)
The
technological
techniques used
are related to
communication
because this
makes the
communication
process
sophisticated by
giving rise to
more number of
options those
can be used for
communication
within the
organization (p.
115)

4PROFESSIONAL RESEARCH AND COMMUNICATION
C. References
Ammari, G., Alkurdi, B., Alshurideh, A., & Alrowwad, A. (2017). Investigating the impact of
communication satisfaction on organizational commitment: a practical approach to increase
employees’ loyalty. International Journal of Marketing Studies, 9(2), 113-133.
Bloom, N., Garicano, L., Sadun, R., & Van Reenen, J. (2014). The distinct effects of information
technology and communication technology on firm organization. Management Science, 60(12),
2859-2885.
Luo, Y., & Bu, J. (2016). How valuable is information and communication technology? A study
of emerging economy enterprises. Journal of World Business, 51(2), 200-211.
Mishra, K., Boynton, L., & Mishra, A. (2014). Driving employee engagement: The expanded
role of internal communications. International Journal of Business Communication, 51(2), 183-
202.
Roztocki, N., & Weistroffer, H. R. (2015). Information and communication technology in
transition economies: An assessment of research trends. Information Technology for
Development, 21(3), 330-364.
Wu, S. P. J., Straub, D. W., & Liang, T. P. (2015). How information technology governance
mechanisms and strategic alignment influence organizational performance: Insights from a
matched survey of business and IT managers. Mis Quarterly, 39(2), 497-518.