In-Depth Case Study Analysis: IT Procurement and Vendor Management

This case study delves into IT procurement and vendor management, addressing key issues such as the role of body language in communication, the permissibility of email monitoring in the workplace, and the importance of mission statements. It presents a mini-case study where a supervisor asks a systems analyst to survey colleagues regarding employee dissatisfaction, exploring the analyst's responsibilities, potential hidden costs, and strategies for improving morale and policies. The analysis emphasizes the need for face-to-face discussions and thorough evaluation before implementing decisions or policies, highlighting the importance of consistency and quality in workplace activities. Desklib provides a platform for students to access similar solved assignments and study resources.

Running head: IT PROCURE AND VENDOR MANAGEMENT
Case study analysis
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IT PROCURE AND VENDOR MANAGEMENT
Answer 1:
Yes, body language is one of the ways of communicating the thoughts, feelings and
emotions. Viewing it from the other perspective, body language can also be a way for not
communicating all of the thoughts and expressions in fear of taunts and mocking (Kerzner and
Kerzner 2017).
Answer 2:
Email monitoring in workplace would depend on the approach of the personnel.
Situations like conflicts, harassments, discriminations and delay in the execution of the business
activities would arise the need for email monitoring. However, the managers would not be able
to see the workplace activities directly. They would be dependent on the emails from the head of
the departments regarding the progress (Christopher, 2016).
Answer 3:
Mission statements make the personnel aware of the goals and objectives, which they
have to fulfill. If the personnel are provided with safe and comfortable workplace conditions,
they would be able to expose better performance. If adequate resources are provided, they would
be able to carry out the business activities in an efficient and effective manner. This efficiency
would help in fulfilling the identified and specified objectives (Lee 2014).
Answer 4a:
The supervisor’s motive for request might be for assessing the approach of the staffs
towards the morale and the policies introduce. This motive is appropriate in terms of estimating
the next courses of action. This approach reflects the concern of the manager towards ensuring

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the wellbeing of the staffs (McNeil, Frey & Embrechts, 2015). This aligns with the essential
functions of the supervisor.
Answer 4b:
If I am the compliant, I am liable to follow the orders and instructions of the supervisor.
He asked to survey my colleagues, which I failed to do, would affect my activities. Along with
this, it also affects the supervisor’s schedule, as I proved incapable of doing the assigned tasks.
Apart from this, my colleagues would also be affected, as they provided low ratings for the
system management.
Answer 4c:
If I am the compliant, then there are hidden costs for maintenance regarding the systems
and the labor charges. These are crucial for the functioning of the systems. The expenditure of
the costs needs to be maintained for stabilizing the financial parameter. Using excel can be
effective in terms of averting the loss of financial data. Along with this, using excel would
reduce the manual labor.
Answer 4d:
First, I excavate the reasons why the staffs provided low ratings for the morale and
employment policies. I think face-to-face discussions would prove effective in terms of assessing
the approach of the staffs towards the undertaken steps. I feel evaluation is necessary before
implementing any decision or policy. When the staffs are giving low ratings, there must be some
drawback. Evaluation possesses the flexibility to highlight these drawbacks. Sending drafts of
the drawbacks and the planned changes would help the managers in estimating the additional

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resources needed for altering the workplace scenario. Maintaining consistency in the execution
of evaluation would help in upgrading the standards and quality of the workplace activities.

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IT PROCURE AND VENDOR MANAGEMENT
References
Christopher, M. (2016). Logistics & supply chain management. Pearson UK.
Kerzner, H. and Kerzner, H.R., 2017. Project management: a systems approach to planning,
scheduling, and controlling. John Wiley & Sons.
Lee, S.S., 2014. Management information systems. Management, 166137(01), p.02.
McNeil, A. J., Frey, R., & Embrechts, P. (2015). Quantitative risk management: Concepts,
techniques and tools. Princeton university press.