NIT 2201: IT Profession & Ethics Assignment 2 Report, Tri 2019

This report analyzes an interview with Mr. Steve Smith, an IT professional at Infosys. The interview addresses key challenges faced by the company, including data security threats and mitigation strategies, the use of social media platforms and their impact on productivity, and the management of IT projects using IT governance plans. Smith discusses his contributions to addressing these challenges, such as implementing encrypted messaging, developing real-time project tracking software, and implementing the waterfall project management methodology. The interview also explores workplace conflicts within Infosys, the steps taken to resolve them, and Smith's role in transforming conflicts into business plans. The report highlights the importance of understanding cultural differences, the need for conflict management plans, and the benefits of inclusive leadership in fostering a positive work environment. The assignment assesses the student's ability to analyze real-world IT scenarios and apply ethical considerations within a professional context.

Hello,
We are now going to interview Mr. Steve Smith so that he can share his experience. Mr. Smith is
an IT professional who has huge about of expertise if numerous programming languages, at the
same time he has quality leadership skills which help his department of Infosys to address most
of the security challenges and workplace conflicts.
Question 1: What are the probable security challenges which Infosys faces in the recent
times? What are the mitigation procedures of security challenges? How did you
contributed to address the security questions? What were your decisive steps?
Smith: Security of data is one of the prime challenges faced by Infosys in the recent years. I
believe that social engineers are taking up new strategies in each of their recent data security
breaches which are a serious concern for our organization. The other security challenges faced
by Infosys are the investments in the facilities of developing country such as China as their
economic condition keeps on changing every moment. Our computers systems are fully secured
with latest security patches and we use only the secured organizational network which can be
very much useful to prevent the data security challenges. Business advisors in each country help
us to study the risks of investments in facilities as well. I believe that I have used my experience
to understand how the security breaches can be resolved; I even took orientation trainings so that
employees can be aware of data security issues. I believe that the use of encrypted message can
be very much useful to maintain the privacy of our business as well as financial records.

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Question 2: What are the different categories of social media platforms used in Infosys?
What are the issue of using social media devices? Did you contributed to address the issues
coming from those platforms? Provide justification behind your stand.
Smith: Here, we use a wide range of social media platforms for different purposes such as
Facebook, Hangout, Instagram, and Whatsapp. Each of these platforms are used so that the
expectation of the consumers of this organization are understood in a detailed manner. The
strategic team of our organization follows all the conversations and creates new strategies. Our
relationship with the customers grew in the past couple of years as we started using these social
media platforms to communication with our clients. Both the internal stakeholders of our
business such as the floor manager as well as the external stakeholders our business such as the
service providers use these social media platforms for communication purposes. But in a way it
can be said that the use of these social media platforms also have some undesirable impact on the
overall growth and productivity of our organization as well. The prime limitation of these social
media platforms is the privacy of the employees. The social engineer might use the personal
information of or employees and use them for their own benefit. Excessive use of these social
media platforms can have significant undesirable impact on our employees as well in terms of
health issues such as stress and obesity.
However, I believe that I have played a significant role to address the drawbacks of these
social media platforms. My team has developed real time software where each of the project
activities can be tracked and managed by the team leaders without using the social media
platforms. We have found an alternative ways to communicate with our consumers as well using

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our organization portal. Live chat options are provided by my IT team to this organization which
significantly helped to reduce the use of the social media platforms.
According to me, the incorporation of the software can be very much beneficial for both the
consumers as well as for the strategic decision maker as they can compare the expectations of
each of the consumers in the application which were not possible in the social media platforms.
Question 3: How are IT projects managed in Infosys? What are the issues which are faced
to address the complexities of IT projects? How did you contributed to address the
complexities of IT projects? Provide justification behind your stand.
Smith: Most of the IT projects of our organization are managed by professional experts like me
using the professional IT governance plan. This plan included all the major areas of uncertainties
in terms of the resources required in each phase of the IT project, and time required to complete
each phase of the IT projects. However there are issues in managing IT projects using IT
governance plans also such as the adverse business conditions such as recession which cannot be
predicted during the formation of the project plan. Many new tools are being implemented in our
organization in the recent time which helps us to manage the complexities of IT projects such as
the changes in requirements coming from the clients. Even though it can be said that defining the
role of the designers, developers, testers, server team are the prime contribution of the IT
governance plan which are used in this organization to address the complexities of IT projects.
According to me the waterfall project management methodology can be very much beneficial to
address the complexities of each phase of the IT project which is the main reason I started

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implementing this project management methodology in my department. I made my project team
members understand the importance of this methodology as well as advantages offered by it.
In the last two years we are successfully getting the positive outcomes after this
methodology is implemented. Complexities are now addressed very professional by each f my
team members and we are hopeful to continue our winning run in the coming years also.
Question 4: What are the reasons behind the workplace conflicts in Infosys? Are these
conflicts solved by you? What are the steps or measure which Infosys takes to resolve the
workplace conflicts? Are those steps useful enough?
Smith: Infosys have numerous internal a well as external stakeholders from different nations,
there are difference in culture and approach for each of the employees working in this
organization. However it can be said that our organization has taken all the decisive steps in
order to deal with the work place conflicts. We are successfully using the conflict management
plan and doing our conflict management tutorials every month in order to understand the primary
reasons behind the conflicts.
I’m also trying me best to address the workplace conflicts in my department at least; I take
suggestions from my team member who comes from developing countries like Japan and India. I
have cleared state each of my team members to understand and identify most of the areas of
conflict and disagreement. Considering my leadership abilities I have successfully transformed
the workplace conflicts into business plans I made sure each of the team members provides their
opinion about any project they are working or want to work in the coming years. Some of the
team members liked my approach and some don’t however I can see all my seniors were praising

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my strategy. Thus, I say that my strategies were very much correct and beneficial for the
organization growth of Infosys.