IT Project Management: ERP System Implementation for Retail Business

This project management assignment details the implementation of an ERP system for a retail business. It begins with a business case outlining the project's objectives, which include developing and installing the ERP system to improve business functions. The assignment covers stakeholder strategy, including identification and analysis of key stakeholders. It also presents a comprehensive communication management plan to ensure effective information transfer. A project charter defines project information, objectives, deliverables, milestones, constraints, and assumptions. The document further includes a scope statement, work breakdown structure (WBS), WBS dictionary, risk registry, cost management plan, RACI matrix, milestones list, project schedule, project dashboard, quality checklist, human resource management plan, and lessons learned. The project aims to streamline retail operations through efficient ERP system integration, enhancing functional analysis and overall business performance.

Running head: IT PROJECT MANAGEMENT
IT Project Management
Implementation of the ERP system
Name of the Student:
Student ID:
Name of the University:
Author’s note:

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Table of Contents
1. Business Case..............................................................................................................................3
1.1 Business Description.............................................................................................................3
1.2 Project Description................................................................................................................3
2. Stakeholder Strategy....................................................................................................................4
2.1 Identification of Stakeholders................................................................................................4
2.2 Key Stakeholders...................................................................................................................4
2.3 Stakeholder Analysis.............................................................................................................5
3. Communication Management Plan..............................................................................................6
4. Project Charter.............................................................................................................................8
4.1 Project Information................................................................................................................8
4.2 Objectives of the Project........................................................................................................8
4.3 Key Deliverables of the Project.............................................................................................9
4.4 Milestones of the Project.....................................................................................................10
4.5 Constraints/Limitation.........................................................................................................11
4.6 Assumptions........................................................................................................................11
5. Scope Statement.........................................................................................................................12
6. Work Breakdown Structure.......................................................................................................14
7. WBS Dictionary.........................................................................................................................14
8. Risk Registry.............................................................................................................................18

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9. Cost Management Plan..............................................................................................................19
10. RACI Matrix............................................................................................................................19
11. Milestones List.........................................................................................................................20
12. Project Schedule......................................................................................................................20
13. Project Dashboard....................................................................................................................23
14. Quality Checklist.....................................................................................................................24
15. Human Resource Management Plan........................................................................................24
16. Lessons learned........................................................................................................................25
Bibliography..................................................................................................................................26

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1. Business Case
1.1 Business Description
The project of ERP System Development is implied for a retail business organization and
the management of the system development along with the implementation of the information
system. The ERP system development has formed the integration of the functions for forming
the modification of the functions and deployment of the functions for the organization (Nanney
et al., 2016). The implication of the ERP system would provide the retail industry with the
advent of utilising the development of the functions and carrying out of the activities for
successful system development. The analysis of the project advent development would allow the
users with the development of improved functional analysis and development. The modification
of the functions would allow the formation of the support and development for the users. The
business functions of the retail industry would allow the formation of the improved functional
analysis for increasing their efficiency and formation of the functions.
1.2 Project Description
The project comprises of developing an improved breakdown of activities for resulting
the ERP system for the retail organization. The analysis of the effective and improved project
functions has allowed the formation of the improved functional analysis (Sadgrove, 2016). The
project would involve the use of project management and system development methods for
implying the improved functional development. The alignment of the project objectives would
allow the development of the project functions. The project of implementing ERP system has
allowed the formation of the functions of the project development. The project comprises of

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developing and installing the system so that the retail organization can manage the flow of
functions and improved their functions efficiently.
2. Stakeholder Strategy
2.1 Identification of Stakeholders
The project structure comprises of developing the improved functions and implying the
improved functional analysis. The deployment of the activities would allow the users for
implementing the successful development of the functions (Fageha & Aibinu, 2014). The
stakeholders of the project can be divided into three layers namely governance, managerial, and
functional. The project of ERP system implementation would allow the users for the
modification of the functions and imply the successful development of the functions. The project
governance stakeholder comprises of the client organization, users (staffs and customers of retail
organization), and board members of the project team. The project managerial stakeholder
comprises of managers, head of departments, and team leaders of the project. The project
functional stakeholder comprises of analyst, documenter, planner, designer, engineer, database
developer, programmer, and tester.
2.2 Key Stakeholders
The key stakeholders of the project comprise of the end user and client organization or
investor who have invested the money in the project (Collins, Parrish & Gibson Jr, 2017). The
analysis of the project integration would allow the users for forming improved functional
analysis. The project owners would form the development of the improved functions. The key
stakeholders of the project would be responsible for the successful project completion. The

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satisfaction of the key stakeholders of the project would be a major factor for the project success.
The unhappy project key stakeholders would result in forming the issues and problems for the
project functions.
2.3 Stakeholder Analysis
The stakeholder analysis is the method of analysing the project’s stakeholder and deploys
the improved functions for forming the project success. The roles and responsibilities of the
project stakeholders are given below,
Name Role Power
(H/L)
Interest
(H/L)
Responsibilities
Katherine
Jones
Analyst L L Analyzing the basic project requirements,
Feasibility Analysis, Client's requirement is
listed
Amanda Lee Documenter L L Development of Project Initiation Documents,
Project Charter is made, Submission of the PID,
Final documents are made, Documents are
Submitted
<<name of
the student>>
Project
Manager
H H Approval of the project, Reviewed and Sign off,
Project is Closed
John Wick Planner L L Selecting the model for plan development,
Outline of the plan is developed, Plan is
reviewed, Completed Plan is made
Stuart Simon Designer L H Design Platform is selected, Interface Design is
formed, Components are listed, Design is
Approved
Rey Dawn Engineer H L User Interface is formed, Complete System is
developed, ERP system is implemented
Dorothy
Miens
Database
Developer
H L Database is developed, Database Integration is
done

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Christine
Jones
Programmer H L Functions are Aligned, Programming of the
functions are done
Meg Konini Tester L H Prototype Testing, Simulation Testing, White
Box Testing, Black Box Testing
3. Communication Management Plan
The communication management plan is formed for ensuring that the project is carried on
successfully and there are no issues in conveying the information to other team members. The
project of implementing the ERP system would comprise of forming the improved functions and
implication of the integrated data analysis (Potts & Ankrah, 2014). The communication
management would allow the users for developing the improved project information transfer and
align the development of the functions. The main reason behind making the communication plan
is that it would allow the development of the process of transferring the information to the
required person so that the probability of occurrence of the errors are minimized. The
communication management plan can be formed as explained below,
Plan: The first step of developing the communication management plan is the formation
of an effective plan. It is the initiation phase of the communication management plan as all the
analysis of the requirements and the development of the improved functional analysis was
employed for the formation of the functions. The plan development would allow the formation of
the successive communication management process.
Management: The management is the second step of the communication management
plan development as it would allow the users for managing the methods of the communication
and imply them for the improved communication process. The communication process is implied

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for developing the improved functional analysis. The deployment of the communication
management plan should be managed with the help of this process.
Control: The establishment of the control is a major factor for the expansion of the
functions and arrangement of the controlled communication management plan. The
establishment of the control factor for the project would allow the users for the development of
the communication. The control factor would allow the users for the management of the control
of information transfer. The transfer would allow the management of the improved specific
system alignment.
Communication
type
Communication
Objective
Medium Frequency Audience Owner Deliverable
Kick off
Meeting
Initiation of the
project, Stating
project goals and
objectives,
Assigning work
to team members
Face to
Face
Once All
stakeholders
including
Project
team
Members
Project
Manager
Project
Resource
Allocation
Working
Schedule
Midway Project
Status Meeting
Reporting the
project and its
status after the
scheduled half
time completion
of 50% project
completion
Conferenc
e Call
Once Project
Sponsor
Project
Manager
Team Meetings Team meetings
for the issues
and problems of
the project for
sorting them out
Face to
face
As
Required
Project
Team
Members
Project
Manager
Agendas,
Solution to
the project
issues
Status Reports Status reports
are made for
ensuring that the
project would be
completed in the
estimated time
and schedule.
Reports
and Emails
Weekly PMO Project
Manager
Contingency
Planning
4. Project Charter

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4.1 Project Information
Project Name ERP System Development
Project Manager <<name of the student>>
Project Type System Development Project
Client/Business Retail Organization
Start Date Duration End Date Budget
Monday 15th January
2018
80 days Friday 4th May 2018 $ 50,000.00
4.2 Objectives of the Project
The project of ERP System Development is a system development project that comprises
of developing a project of the implementation method. The alignment of the project objectives
would allow the development of the project functions. The analysis of the project management
method has allowed the formation of the improved methods. The objectives of the project are,
Development of the Project Plan: The initial objective of the project is to develop
project plan that would help the project team to develop and install the ERP system. The project
plan would comprise of the development of the improved process development and it would
allow the formation of the functions. The development of the project plan is implied for ensuring
that the management of the improved functional functions.
Development and Installation of ERP System: The first and the foremost objective of
the project are to develop an ERP system and implement it for the retail organization. The

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analysis of the effective and improved project functions has helped in the formation of the
enhanced functional development.
Improvement of the Functions: The functions of the retail organization would be
largely improved with the help of the implemented ERP system. The alignment of the project
activities would allow the deployment of the improved functional analysis. The project has
included the use of project management and system development methods for implying the
improved functional development.
4.3 Key Deliverables of the Project
The project of ERP system development comprises of the development of an ERP system
and implementing the system for the retail organization. The key deliverables for the project are
project charter, project plan, and interface design, database of the system, complete system, and
final documents. The charter documentation is the initial project deliverable that would comprise
of the development of the project documentation. The charter document comprises of the initial
project assumptions, limitations, expected start date and finish date, estimated budget, and
limitations. The complete plan is developed by selecting a proper project plan development
method that would involve the management of the activities listed in a chronological way. The
interface design is formed for the alignment of the system functions so that the users can manage
the project objectives. The complete system development would be aligned for the analysis of
the functions and it would align the management of the functions. The final documents are listed
so that the project is completed successful and compliance development.
The key deliverables along with schedule and duration for the project are listed in the
table below,

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WBS Task Name Duration Start Finish
1.3 Project Charter is made 4 days Wed 1/24/18 Mon 1/29/18
2.5 Completed Plan is made 5 days Thu 2/15/18 Wed 2/21/18
3.3 Interface Design is formed 6 days Wed 2/28/18 Wed 3/7/18
4.2 Database is developed 5 days Mon 3/19/18 Fri 3/23/18
4.6 Complete System is developed 5 days Fri 4/13/18 Thu 4/19/18
6.1 Final documents are made 4 days Wed 4/25/18 Mon 4/30/18
4.4 Milestones of the Project
The milestones of the project of ERP System Development are listed in the table below,
WBS Task Name Duration Start Finish
M1 Approval of the project 1 day Wed 1/31/18 Wed 1/31/18
M2 Completed Plan is made 5 days Thu 2/15/18 Wed 2/21/18
M3 Design is Approved 1 day Mon 3/12/18 Mon 3/12/18
M4 ERP system is implemented 3 days Fri 4/20/18 Tue 4/24/18
M5 Project is Closed 1 day Fri 5/4/18 Fri 5/4/18
4.5 Constraints/Limitation

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The project is constrained in terms of the time, budget, and function and the overall
completion of the project is limited to the service alignment. The constraints/limitations of the
project of ERP system development are,
Time Bounded: The project is time bounded and it should be completed within the
period of 80 days
Fixed Budget: The project should be completed in the estimated budget of $ 50,000.00
and the program would be completed within the budget
Function: The limitation of the functions of the ERP system is another major factor for
the deployment of the improved functions
4.6 Assumptions
The assumptions of the project of ERP system development are given below,
Appropriate Resources: Resources were available for the expansion of the project plan.
The project resources would be easily distributable and the project would be completed in the
estimated budget. The alignment of the resources would help in forming the successful
completion of the project.
Harmony among Co-workers: Team members would be comfortable for working with
each other and there would be no scope for the conflicts among the project team members. The
team members would provide helping hand to other members and the development of the
activities would help in forming improved functions.