IT Quality Management Plan: HDS IT Infrastructure Analysis

This report provides an IT Quality Management Plan for HDS, an organization specializing in open-source software and cloud services. As a Chief Information Officer (CIO), the report analyzes the company's current IT infrastructure and management issues. It details technical requirements for website development, including accessibility, security, design, and technical write-ups. The report also includes website analysis, addressing security planning, cache management, design flexibility, and speed. Furthermore, it identifies existing system issues, such as lack of organization and risk management. IT business constraints, like lack of analysis, network expansion limitations, and workload challenges, are identified. The report proposes IT solutions, particularly project management strategies, emphasizing planning, task division, timelines, and aligning the website with the organization's vision and mission. A stakeholder analysis, focusing on customers and board members, is also included. The report aims to guide HDS in improving its IT infrastructure and overall business performance. The report provides a comprehensive overview of the challenges faced by the organization and offers a detailed plan to overcome these challenges.

IT Quality Management Plan

Table of Contents
Introduction...........................................................................................................................................3
1.1 About IT Management Project.....................................................................................................3
1.2 Position of HDS in IT Industry......................................................................................................3
1.3 Case Study...................................................................................................................................3
1.4 My Role........................................................................................................................................3
2. Specifications.....................................................................................................................................4
2.1 Technical Requirements: Website Analysis.................................................................................4
2.2 Investigation of Old system issues...............................................................................................5
2.3 Identification of IT Business Constraint.......................................................................................6
2.4 Identification of Possible IT solutions: Project Management.......................................................6
2.5 Current solution option and enterprise capabilities....................................................................7
Stakeholder Analysis......................................................................................................................7
2.6 Strategic Planning Analysis..........................................................................................................8
2.7 SWOT Analysis.............................................................................................................................8
2.8 Business Drivers...........................................................................................................................9
2.9 Identification of technology opportunities................................................................................10
Internal IT infrastructure.............................................................................................................10
2.10 Client Services..........................................................................................................................10
2.11 IT infrastructure.......................................................................................................................11
Conclusion...........................................................................................................................................12
References...........................................................................................................................................13

Introduction
1.1 About IT Management Project
Project Management is an important section of the work wherein the project that is being
developed could be managed for the purposes of the company. For a project management to
be successful, there should be performance measures which should gauge the performance of
an organization in a way that will help in combining the different aspects of the performance
along with the time bounded and once the two aspects are considered, there should be a
performance measure in that aspect to understand the way the performance has occurred and
how successful it had been.
1.2 Position of HDS in IT Industry
HDS is an organization which hosts open source software for customers to access and use. In
recent years, it is trying to integrate cloud services in the network and for that purpose, it
requires certain analyses to be done. It has been found that the organization had started small
and has failed to expand massively though it has amassed a number of customers. There is a
problem with management and the IT infrastructure of the company which is
underdeveloped.
1.3 Case Study
As a Chief Information Officer (CIO), the small company HDS has been found to have
different problems regarding management and infrastructure issues. There are certain areas
wherein faulty management has resulted in the fall of the popularity of the organization. The
small infrastructure of the organization continues and becomes a major problem for it. Hence,
it is necessary to identify and analyse these issues for the benefit of the organization as a
whole. So, as Chief Information Officer (CIO), it is a duty to guide, and identify the problems
of the company and advice remedies to them.
1.4 My Role
Developing Technical Requirements for a Website
There are certain technical requirements that needs to be fulfilled when a website is being
constructed and these technical requirements are:
 Points of Accessibility: The website should clarify the points of access that would
help an individual to access and explore the website. The points of access is such that
the website can be defined to be accessible from different areas, such a mobile,

computers, tablets etc., and there would not be any restriction in the free flow of
information once it is accessed through any one of these access points (Binder,2016).
 Security: The security of a website is very necessary as a website, once developed,
should not only be secured in terms of the information that is provided, that is the
information should not be changed by random users without authorization, and
similarly, the website should be secured in terms of protecting user information and
privacy (Mir & Pinnington, 2014). Hence, security of the website as a whole should
be considered a technical requirement.
 Design: There should be a proper design that should be made upon the website and
with the help of this proper design, the value of a website can be made to increase.
The website design will be used to attract customers and there will be a general way
of smoothness of the user when they will access a well-designed website. Hence,
website should be designed in the proper manner so that there could be better free
flow or flexibility of information.
 Technical Writeups: Almost similar to design, the writeups in a website is equally
important. In a website, the writing that has been provided by the technical writers,
creates the access of the individual with the requirements of the website and through
this information, the individual is capable of understanding what the website is
offering (Binder, 2016). The writing should be combined with the design of the
website in a way that it will be useful and comprehensible by the user. There should
not be any misinformation presented in the writeup as any kind of problem in the
information would make the company liable to misleading users towards a wrong
path.

2. Specifications
2.1 Technical Requirements: Website Analysis
The website of an organization is one of the ways through which a user gets access to the
information and all the aspects of an organization, hence, there should be a proper website
analysis that needs to be done that can help in developing and creating the better part of the
website as a whole. Some of the ways in which website analysis could be conducted are:
 Security planning: A website should be secured. There should be a proper way in
which the website can handle information and keep the information entered into it to
remain secured in the website design and the organization database and for these
activities, there is a need to create a plan for the security as a whole (Andersen &
Grude, 2018). Security requires to be integrated into the website in a manner that
security analysts could make sure that it is capable of holding security in the website
(Jacobs, Chase &Lummu, 2014).
 Cache management: A website should be able to manage the cache that is the
minimal storage it needs to run on, of a specific organization in a manner that will
help it to conduct the task in a proper manner. The cache management is necessary to
uphold the flexibility of the website and to see if the website can be capable of
handling large influx of traffic without freezing or without getting affected by any
form of informational changes that will create a problem for the website.
 Design flexibility: There should be an analysis done into a website in terms of design
flexibility, that is, there should be a way in which a proper design once made, could
be seen to be flexible in nature and could be presented properly without there be any
case of overlapping of information (Eskerod& Jepsen, 2016). The design should be
capable of handling the influx of traffic and therefore, loading itself in a easy manner,
so it should be highly defined that would require more time to display the matter on
the screen.
 Speed: Speed is an important factor in terms of website loading. There should be a
proper speed that should be capable of holding the website and presenting information
easily and to match the speed of the same, there should the ability of the website to
not be crowded by the traffic influx and be more capable of handling the data outflow
and traffic inflow in a more expedient manner (Fossum, et al., 2018).

2.2 Investigation of Old system issues
There are certain critical issues that the company faces which will have an effect on the
company as a whole and it will create a problem unless they are analysed in a proper manner.
The critical issues considered in this case, would be the lack of organization in the company
and the lack of assessment conducted in this case which would help in the organizational
procedure. There are tactical decisions taken in the organization but there is no
documentation of the impact of such a decision (Verzuh, 2015). There is a lack of proper risk
management or documentation of steps taken by the organization which will create a problem
for the organization as there is no tracking process which will help to understand how
different or how the organization has been affected by the decision taken.
2.3 Identification of IT Business Constraint
There are constraints in any organization and it needs to be identified so that the same
constraints could be managed in the organization and corrected. Some of the constraints that
could be identified in the organization are:
o Lack of analyses: There is a lack of information analyses in the organization
which has resulted in the problem as there has come a constraint in this case.
The constraint has been that there is no proper directive to analyse these issues
and so there can be a problem regarding such analyses and functions. There is
a constraint in the number of analysts to take up this specific function
(JOSEPH et al., 2018).
o Lack of network expansion: There is a lack of network expansion in that the
area wherein network could be used to expand and grow has failed to do so
because of structural constraints. The structural inability to grow has resulted
in the constraining of the network for expansion purposes (Coombs, 2015).
o Workload: Due to the increasing workload, there has been some moral issues
wherein the motivation for working and work culture has become disrupted.
This is a constraint because there has to be an expansion process, but there is
no proper way in which the direction can be set for the individuals. Hence, this
is a constraint that needs to be identified as well (Harrison & Lock,2017).

2.4 Identification of Possible IT solutions: Project Management
Project Management is an important section in any IT industry. Some of the ways in which
project management could be done in this case for the website development is:
 Planning: First there should be a planning of the project. This planning should
consider the objectives of the project and how the website of the project is supposed
to be built in a manner that the project can be considered as a point of accessibility
and proper information for a user who can use the same to design and make certain
ways to use the project (Badewi, 2016).
 Task division: There should be a proper way in which the task could be divided
among different individuals in such a way that the task once delegated could help in
building and creating specialization for an individual in this case. The task division
will help in the specialization of the task requirements of the website as a whole
(Fossum, K. R., Danielsen, Aarseth& Johnsen, 2018).
 Timeline: The project should be made in accordance to a specific timeline. Each
timeline should be considered in a way that the project could be divided and among
them, and each ending of the project should coincide with a specific time that will
help in the completion of the project once done. The timeline is a important part of the
project to make it into a time-bounded affair.
 Vision and Mission: The vision and mission of the organization and the website
should be considered and should be integrated to the design process in such a way that
the company should able to convey their vision and mission through the graphical and
orthographic representations in the website and that could help in the process of
developing the website as a whole, along the lines of the objectives and mission of the
organization (Mir&Pinnington, 2014).
2.5 Current solution option and enterprise capabilities
Stakeholder Analysis
Apart from website analysis, there should be a stakeholder analysis that needs to be done
wherein, the stakeholders of the company would be analysed in terms of their needs and
importance and therefore placed on the priority lists. The stakeholder analysis of the
organization are:
 Customers: The customers are the major stakeholder of the organization and they
should be catered to be providing them with the best design of the website and easy

accessibility so that the customers are capable of accessing and identifying the
mission and vision of the organization and capable of understanding what they can
use the organization for. The customers main need is to create demand, that is, that
they create demand which the organization strives to fulfil (Heldman, 2018).
 Board Members: Board members are the major members of the organization that
control and finance the organization as a whole. The board members are the ones that
make sure that the organization is properly financed, and that employment is done in a
proper manner. They are significant for the survival and continuation of an
organization and their main need is to get returns on their investment through the
organization.
 Employees: Employees are the ones who work for the organization. They will
include the IT analysts, network builders, engineers, penetration testers, etc, all of
whom work for the company (Too & Weaver, 2014). They are important and would
be necessarily remunerated for the work they perform for the company as a whole.
The employees in this case required for the functionality of the website, and they need
remuneration from the company (Unger, 2015).
 Management: Management or managers are the ones who manage the organization,
set up communication channels and help in maintaining the free flow of information
in the organization. They need remuneration and respect against the responsibility
they hold. It is a significant position, as management helps in the building of
relationship in the organization (Meredith et al, 2016).
2.6 Strategic Planning Analysis
The strategic planning done by the organization should be in a way that will help the
organization to grow and integrate their strategies into the planning process. Some of the
ways in which strategic planning should be done are:
 Tagline
The company should have a proper tagline that could attract people immediately and such a
tagline should be small and powerful, like, ‘Connecting People to Software’.
 Vision and Mission
It is important that the organization understands their mission and vision and conveys it to the
users. The vision of the organization could be ‘Connection people to software’. This
encapsulates the objective of the organization since it hosts open source software. The main

mission of the organization should be to provide a free access to the users to use the open
source software hosted by the organization (Badewi, 2016). The cloud system used in the
organization recently should be properly incorporated and integrated into the system and the
users should be made aware of it and provided instructions for its use as well.
2.7 SWOT Analysis
There should be a proper SWOT analysis done by the organization so that the current
strengths, weaknesses, opportunities and threats of the organization could be identified and
analysed. Some of the SWOT analyses done is this organization are:
o Strengths: It is necessary for the organization to measure their strengths and
that would be:
 The organization has the required employee force
 They are willing to change the structure of the organization to integrate
it with cloud systems
 There is a general level of cooperativeness among individuals that
leads to the benefit of the organization (Lock, 2017).
o Weaknesses: It is necessary for the organization to identify their weakness
too, which are:
 The organization makes tactical and sudden decisions that leads to the
instability of the organization
 There are no analyses done in the organization which results in the lack
of organizational study
 Lack of vision and mission results in the lack of understanding of the
working and objectives of the organization.
o Strengths: The strengths of the organization are that:
 It is integrating with Cloud and is therefore capable of connecting
people with open source elements.
 It is inviting more customers to take part and connect with the
organization as a whole.
 It is expanding towards new areas to serve customers.
o Threats: The organization will have certain threats which are:
 There is a lack of proper security against third party breach in the case
of cloud system (Cleden,2017)

 There is a lack of integration and analysis organization costs in the
cloud process installation.
 It lacks the infrastructure to handle the major amount of traffic influx
that may come into the organization.
2.8 Business Drivers
The three primary business drivers that affect the business are:
o Time: As of now, the business does not have the luxury of time, since most of
its competitors have already integrated cloud systems and so, the business
must make sure that the cloud system is in place for their processes
(Cavanagh, 2017).
o Cost: There will be some major costs that will have to be considered by the
business, as these costs will come when the company integrates the cloud
system. However, such costs can be channelled to proper returns if the
organization can attract customers and earn through them (Kerzner,2017).
o Quality: The company must have certain quality analysts to maintain and
improve the quality of the services offered as it will be necessary that the
quality be maintained or else there could be a loss of customers.
2.9 Identification of technology opportunities
Internal IT infrastructure
The founders had started the company with a laptop each. Now, with the increased traffic
there is a need to expand the network infrastructure so that the company could cater to all the
needs of the customers. Some of the ways in which the organization could take up this issue
would be:
 Servers: There should be a proper way in which the company could establish servers
in the infrastructure in a manner that could help the company to use the server base
and to connect different components and peripherals to that base. Also, the server
should be capable to conduct different information in a manner that is organized and
fast.
 CRM: There should be CRM system attached to the network so that any form of
customer information could be understood, linked and stored in the network storage

system so that there could be a proper way to manage the entire operations in a proper
manner, keeping the customer’s opinion at the helm.
 Hosting Services: Since the organization is involved in hosting open source software,
it needs to create a proper transmission-based connection so that the customers could
easily get access to the different software and cater to their objective and needs
(Kerzner, 2017).
2.10 Client Services
There are certain client services that require to be understood and followed in this case, and
they are:
 Customer service: There is a need for a proper customer service to be developed and
used in the case of the organization so that the organization is capable of
understanding the need and to cater to the customers. Hence, there is a need for a
proper customer service centre to be opened in this respect.
 CRM: The CRM connectivity should be such it can be accessible from all different
portals which includes mobile, tablets, computers, etc. The CRM would also include
traditional phone-based recording for older customers.
 Social Media Delivery: For modern customers, there should be a way in which social
media delivery could be initiated so that the items for the delivery or the guidance
could be easily handled thought social media and contact established through social
media (Neal & Harpham, 2017).
 Correct Guidance: The way of guiding an individual should be also determined.
Older generations may require direct contact through phone and so no digitalized
operators should be installed for them, but such may not be the case for younger
audiences who may work with digitalized operators.
 Service Emails: There should be a way in which the service emails are considered,
acknowledged and replied as soon as possible for the benefit of the customer service
management.
2.11 IT infrastructure
Some of the IT infrastructure that needs to be considered are:
 Roles and responsibilities: There is a lack of proper defining of roles and
responsibilities which should be undertaken by the founders and the general
management of the group.

 Project Margin: Project margin of the company is declining since there is no proper
analyses or time-based bounds in the organization and so, the project margin needs to
be improved by proper project definitions and time lines (Marouf & Khalil, 2015).
 CRM integration: The CRM integration is necessary into the IT infrastructure as it is
necessary for recording customer information and there will be a need for customer
relational management and for that reason, integration should be made necessary
(Turner, 2017).
 Cash Flows: There is a decline of cash inflows and that could be due to the faulty
management and the lack of proper IT infrastructure, so there should be a way in
which the founders can make sure that the IT infrastructure is modified (Verzuh,
2015).
Conclusion
Hence, it is clear that the founders need to change certain aspects of their management for the
benefit of the organization. There should be proper infrastructural growth and management-
based decision making to match the expansion process. The organisation should start entering
into certain analyses of all the aspects of the body, that is website, stakeholder and
infrastructure. There are developmental technical requirements that need to be considered as
well.