Comprehensive Report: IT Impact and Strategic Development at du

This report provides a comprehensive analysis of the impact of Information Technology (IT) on du, a telecom operator in the UAE. The report examines the effects of software and hardware innovations, including the use of AI and blockchain, on du's operations. It assesses the impact of IT on costs, staff training, legal requirements, and data protection. Furthermore, the report delves into du's responses to IT developments, its management of risks such as DoS attacks and cybercrime, and its recent technological advancements in hardware and software. Finally, the report offers suggestions for new IT developments to improve du's business strategies, highlighting the importance of adapting to technological changes for sustained growth and competitiveness. The report underscores how IT has transformed various aspects of du's business, from cost reduction and increased efficiency to improved customer service and internal coordination.

Impact of use of I.T. in
Business

Executive Summary
In this report information technology improvement in context of hardware and software has
been included. These are very important for businesses to keep up with the technological
improvements of the competitors. In this du which is telecom company essentially need to
adopt latest changes and improvements in technology. Later impact of IT on cost, staff
training, data security have also been included in the report. Which have been followed by
response of du to IT changes and suggestion in relation with IT to improve strategies of du.

Table of Contents
Impact of use of I.T. in Business.................................................................................................1
INTRODUCTION.......................................................................................................................4
TASK 1........................................................................................................................................4
P1 Effect of software and hardware innovation of IT development at du..............................4
P2 Impact of IT developments at du in terms of cost, staff training, legal requirements and
data protection.........................................................................................................................6
TASK 2........................................................................................................................................6
P3 Response of du to IT development for the past few years.................................................6
P4 How du has managed various risks like DoS attacks, Cybercrime...................................7
P5 Recent developments of du in terms of Technology, Hardware and Software.................8
P6 New It developments to Improve du's business Strategy.................................................10
CONCLUSION..........................................................................................................................11
REFERANCES..........................................................................................................................13

INTRODUCTION
Information technology which refers to system which create, store and share data in
electronic format. This requires both hardware and software and integration of both help in
creation, store and sharing of information. This report includes what impact does IT have on
business. This report includes du which is a telecom operator in UAE. Founded in 2005 and
headquartered at Dubai, United Arab Emirates du provides fixed line, mobile telephony,
internet and digital television services across UAE. This report includes effect of hardware and
software innovation at du, impact of IT development at du in terms of cost and data protection
etc. Respond of du to IT development recent development in terms of technology, hardware
and software in du and lastly report includes suggestion for new IT development to improve
strategies of business.
TASK 1
P1 Effect of software and hardware innovation of IT development at du
Software is a set of instruction and programs which instruct computer to do specific
things. Software refers to computer program (Bessen, 2017). There are three types of software
which are-
system software, application software and programming software.
System Software refers to base on which other application software works. Most basic
example of this is operating system.
Application software refers to a software which is intended to perform specific task. These are
office applications, gaming applications.
Programming software are set of tools which aid developers in writing programs.
Hardware on the other hand refers to physical parts of the computer or information
technology system. These are CPU, Monitor and other tools which are used for information
technology.
For development of IT these are required to be developed and this is why various innovation
in hardware and software have direct positive effect on IT development. Some of the
Hardware and Software used at du are as follows-
Desktop and Laptop-

These are types of computer and very important part of information technology in
organisations (Aasheim, Li and Williams, 2019). This is the computer is biggest revolution in
age of information technology adn recent development and innovation in computer have
positively affected IT development at du. this is very important as du is telecom company and
this also base its functions on technology.
Mobiles
Though mobiles are not directly used by companies but now for communication within the
company du uses mobile phones rather than telephones. This is why improved security and
features of mobile have affected du positively and this have improved security and employees
of du can manage their many task through their mobile. connectivity through mobile and
mobile tracking have made logistics and distribution system of du more effective.
These were hardware and their innovation and in the same manner innovation in
software also affect du as all the hardware are operated through software and these instruct
hardware to perform specific actions.
software innovations are as follows-
Artificial Intelligence
This is one of the most useful innovation in software and with each passing day this is
getting more and more effective (Thatcher and et.al., 2018). du is using artificial intelligence
in its various activities and there are various forms like machine learning, deep learning and
artificial intelligence almost all the companies are using artificial intelligence. Through this
data management have become really easy and more effective which contribute in improving
information sharing and managing.
Block chain
The decentralized nature of block-chain. in this any type of data can be stored in a
public facing data-base and than it become impossible for hacker to corrupt and alter data. du
can use this related to its customers and its major stack holders.

P2 Impact of IT developments at du in terms of cost, staff training, legal
requirements and data protection
All the areas and factors related to organisation and du gets affected from IT. FOr
example computer which was first attempt in the field of information technology now have
changed the whole scenario of information processing.
Impact of IT developments on cost- This is a two sided effect when du determines to
develop IT of the company this definitely cost extra and software and hardware development
adds on the cost of du (Mithas and Rust, 2016). But this is one time cost and its effect can be
seen in improved productivity which will reduce the cost of du. Fast and better processing
through improved IT can reduce the cost so it has both positive and negative impact on the
cost.
Impact of It Developments on Staff Training- Definitely improvement and
development of It requires additional training for staff. But this is also possible that through IT
development the process of staff training can be simplify. Information technology have
designed various learning platforms and through which staff can be trained. These
development also considers individual difference and let employee learn and get training
which is most suitable for them. One of the best example of using information technology in
staff training is learning management system through which du can manage training and
progress of employees.
Impact of It Developments on Legal Requirements- In relation with legal
requirement and impact of IT on these. du needs to ensure that it does not harm and reveal
data which is related to its customers and stakeholders. In age of information technology
security of data is one of the biggest ethical and legal responsibility of companies. In this du is
a telecom company which requires data and information related to customers and this is why it
collect data and later this is the responsibility of du that data of its customers is safe.
TASK 2
P3 Response of du to IT development for the past few years
The most effective and wise response of company to IT development is to adapt the
development. Development are for growth and positive modification in the processes (Stover,
2019). du also adopted changes taking place in IT development. These changes were in all the

elements of IT such as changes in type and features of hardware and increased usability of
software and software for all type of work and problems. There are software which can reduce
time required for all the activities. Software an manage data more effectively. Software to
manage training and software to keep all the records.
In terms of Cost, du have managed to reduce it cost through adoption of information
technology. Tough this has incurred one time cost. It includes cost in adaption of technology
because of its installation but later IT can reduce need of manpower and this also reduce the
cost associated with excessive manpower. IT can also reduce and mitigate chances of human
error and this can reduce the cost which could have been occurred due to human errors.
In terms of Speed, IT is best known for the speed which this contributes in. all the task
which are completed with the help of IT are in speed. This includes productivity and require
less time for completion of all the task (Benitez, Ray and Henseler, 2018). For example, it
would take longer to fill all the data in manual sheets and prepare documents than what it
taken in doing it through the help of information technology. Another example With the help
of information technology fund transfer have become very easy and in speed and on the other
hand it used to take much time without help of IT and in traditional manner of fund and money
transfer. Speed allows to complete more tasks in the same time.
In terms of Usability, du is able to sell its services and products online. This have been
possible through the use and adaptation of information technology. This is not the only use of
Information Technology. From the very time process of business starts to the end of that
process all the work is based on and completed through the help of information technology.
Coordination among employees within du is because of information technology. It improved
productivity as all the employees have all the required information to complete their task and
effective coordination helps in any type of errors and chances of duplication.
P4 How du has managed various risks like DoS attacks, Cybercrime
DoS refers to denial of service attack. This is a cyber attack on
computing and while use of information technology. In this attack perpetrator
aims to render the services of computer and internet to its intended user. For
this perpetrator interrupt normal services and functioning of the device. These
attacks are functioned by overwhelming a targeted machine and device with

requests so the traffic becomes unable to process and this result in denial of
service to other and additional users ( Alreemy and et.al., 2016). This attack is
launched by single computer and this is why it is known as attack. This also
happens by distributed sources this is known as distributed DoS attack.
Cybercrime refers to computer oriented and computer originated crimes.
There are various activities which are considered illegal and are known as
criminal activities such activities when are committed through the use of
computer and internet becomes cybercrime. Examples of cybercrime are
creation and distribution of virus and posting confidential information of other
business organisations on internet. Hacking is also a cybercrime which
includes illegal authentication in someone else's device and data for the
purpose of harming and exploiting data.
Both these can affect IT environment of du and through development of
IT du have managed DoS and Cybercrime.
In relation with cybercrime the latest and advanced technology come with
better and efficient security features. These can help to control and resist any
type of attack and also requires authentication before someone tries to get
other's data.
Development of IT have efficient features which can deal with increased
traffic and this helps to resist DoS attack ( Galer and et.al., 2016). Also private
networks which have created by du are effective in management of traffic.
P5 Recent developments of du in terms of Technology, Hardware and Software
Technology and relevant elements are getting more and more efficient
with each passing day, and they are being adopt4ed by companies and
organisations which aim to stay strong in competitive environment. Du is one
of the company who aims like this and this is why it has adopted to technology
and its development.
Development in terms of Technology, there are various aspects in which
technology at du have improved. Earlier when du started all its tasks were
completed in traditional manner. Now its technological development have

helped to carry out all the functions in more systematic and effective manner
and in speed. All the works related to its business functions are completed
through the use of technology this includes most important function that du
have started online selling. This is also an example of its technological
development. The development which du have adopted and technology which
du have developed are-
Wireless Payment
This is one of the biggest development in this payments are as easy as
shopping. This requires credit card and debit card and through this du can get
payment from any of its customers and there are no requirements of cash and
bank transactions on the part of du ( Beirne and Ramsay, 2018). This have been
added by mobile payments through applications which are made for this
purpose. Online commerce of du requires that it has this technology.
As du is a telecom company important technological development
undertaken by this is 5G technology and provides its to its customers for
faster and better connectivity.
Hardware Development includes Drones this innovation are Unmanned
aerial vehicles which can perform various tasks from delivering packages to
surveying physical areas which are difficult. Du use this to survey its physical
locations for improved control.
Unmanned Robots is another development in du which helps to carry out
various processes without human involvement and these are mostly used in
warehouses of du. Many processes are carry out through these robots and their
artificial intelligence.
In software development of du includes development of IoT which
refers to internet of things ( Mao and et.al., 2016). This covers broad category of
internet of things. These are applications which are connected with both
industrial domains and customers.

P6 New It developments to Improve du's business Strategy
To improve business strategy of du it can use cloud computing. This is
the technology which is known as on demand availability of the computer
system. Specially for data storage and computing power and the user does not
have to manage this directly. This can be understood as one can use
application without actually installing in system. The benefits of cloud
computing are-
Cost (eliminates expense of buying hardware and software and its installation)
Productivity ( Cresswell, Bates and Sheikh, 2017). (cloud computing removes the
need of IT activities like hardware and software setup and installation which
require user to spend less time for completion of task).
Reliability (Cloud computing makes backup of data disaster recovery and
easier business continuity which is less expensive).
Speed (most cloud computing services provide self services and whenever
demanded by customers and this is why vast amount of data can be
provisioned in minutes).
All these are benefits of cloud computing and this is why this has been
suggested to du to include this IT development in its business activities to
improve its strategy.
Review Report
This is review report is about IT improvements at du. There are various
things related to du which have improved through use of developed and
improved IT. This is about the use of online and wireless payments and this
have made payments easier and more efficient ( Soto-Acosta, Popa and Martinez-
Conesa, 2018). This also keeps proper record of all the payments received and
paid by du. Other development which is use of drones have made it more
effective and easy to control and monitor the entire system without human
involvement and interference which is done through the use of drones.
Use of unmanned robots have given some likely benefits that things which
require human intelligence can be only completed through humans and other
things which can be completed without human resources are completed with

robots and this helps in improving productivity and main focus can be allotted
to important activities of the du.
This same benefit in form of cost and time can be given to du with use
of cloud computing. Which have been suggested for development of strategies
in du.
CONCLUSION
On the basis of above analysis it can be concluded that information
technology which is a important part of all the business organisations. In this
du is no exception and employs effective use of information technology in its
business. This have helped du to reduce cost and improve productivity. There
are various things which have improved through use of IT development. Du
from its starting have developed various technology, hardware and software.
They have started using various technologies which are used for payments and
data management of the du. Online business of du is another development in
its technological aspect. Later du have also been suggested to use cloud
computing for more easy and quality effective work. So that it can reduce its
work and manage secutity of data.

REFERANCES
Books and Journals
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