The Value of IT Systems in Business: A Comprehensive Analysis

This report comprehensively examines the value of Information Technology (IT) systems across various organizational functions. It begins with an introduction to IT systems and their role in enhancing productivity and profitability, followed by a detailed analysis of their usage in different industries such as finance, retail, and airlines. The report explores how IT systems contribute to achieving organizational goals through transaction processing, customer relationship management (CRM), and business intelligence. It also delves into the ways IT systems store and process data for knowledge management, data management, customer relationship management, and communication management. Furthermore, the report highlights how IT supports value-added changes, improving business operations, sustainability, and performance. Finally, it recommends practical IT system solutions for various business problems, providing insights into how organizations can leverage IT to optimize their processes and achieve their objectives. The report emphasizes the importance of IT in driving efficiency, enhancing customer relationships, and fostering sustainable business practices. The assignment is designed to provide a comprehensive understanding of IT's role in modern business environments, offering valuable insights for students and professionals alike.

The value of It system

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
Use of IT system with the various function of organization.......................................................3
IT system contribute to the achievement of objectives in specific organization. ......................4
TASK 2............................................................................................................................................5
Different ways IT system store and process data for knowledge management, data
management, customer relationship management, communication management. ....................5
TASK 3............................................................................................................................................6
IT system can be used to support value added change for improving the business operations,
sustainability and performance. .................................................................................................6
TASK 4............................................................................................................................................7
Recommend practical IT system solution for organizational scenario that cover a range of
business problems experienced in the workplace. .....................................................................7
CONCLUSION................................................................................................................................8
REFERENCES ...............................................................................................................................9

INTRODUCTION
An information technology is a system that perform different function in the organization
for increasing their productivity and profitability in marketplace. IT system is beneficial for
organization that increased the speed of task and completing on time. This is the best for
business process to manage the entire operations and function in effective manners. Finance,
retailer and airline industry are discussed in this report. This report will discuss about the specific
use of information technology system in the organization. This assignment will discuss about the
Information technology system that store all the data and processing the knowledge
management, Communication management, customer relationship management and data
management etc. Furthermore, this report will use to support the value added changes that help
for improving the quality of business operations and also maintain the performance or
sustainability. At last task, IT system is recommended all the industry to cover the different
range of business problem that occur in the workplace.
TASK 1
Usage of IT system with the several purposes of organization
Information technology is the main part of organization to manage their business process
all over the world. IT system is to manage the entire business activities which assist for
operations for making decisions regarding the growth and development.
Transaction processing system- IT system is basically used in the airline industry that
help in the transaction processing system. It can easily meet all the data collections, processing
and storage that can manage with the help of information technology system. This technique will
help for collecting all the data from the input and then generate output which based on the data
collections (Wang, Kung and Byrd, 2018). For Example- Transaction processing system is useful
for booking the online ticket facilities. Travellers easily select the flight schedule and book their
seat on time. This system is based on the real time or batch processing therefore, it can help the
business process to meet the goal and achievements.
Customer relationship management- It is synchronised sales and marketing process
that manage the marketing team to maintain the need and requirement of customers. CRM
software system is useful for the business process to track all the consumer activities such as
product defect, customer inquiries and purchasing trends etc (Hislop, Bosua and Helms, 2018).
Marks and Spencer is used the customer relationship software that collecting all the information

and details of particular product and service. This information system allows the consumers to
interact with the M&S for product and service. This organization is also solved the problems
regarding the enterprises (Aguenza and Som, 2018). This firm is used for the purpose of business
function that internally collaborate with the different planning and strategies which provide the
benefits to their organizations. IT system allows the business partners to develop innovative idea
or implement in the development process. Collaboration in the organisation is needed to manage
the real time business and remotely access the locations.
Business intelligence system- It is a complex process that analyse, identify and extract
data into different operations that needed in the organization Like JP Morgan firm is used the
business intelligence system that provide to easily predict the future sales, forecast sale revenue
and current cost (Kent, 2018). It is the best IT system, that collect all the information from
different warehouses in the JP Morgan firm. This process will manage to analyse the business
lines and break down the department according to the task or operations. This organization uses
this system to develop the credit risk model or analyse the large number lending or credit in the
different sectors.
IT system contribute for achieving their goals and objectives in the firm.
Information technology system is the best approach for different industries to manage
their business operations and function in proper manner. In this way, they also achieving their
goals and objectives.
Air Asia is becomes increasing competitive industry which is leading airlines to Chang
their business process on the basis of IT technology. This technology is provided the real time
benefits to increase the performance. This organization is announced the winner on time
performance service provider to the customer (Snihur and Tarzijan, 2018). This firm is used the
digital technologies such as enterprise social network, tablets, smart phones and other cloud
services that beneficial for organization to achieve their goals and objectives. This is the best tool
to provide the business opportunities to the people therefore, Airline creating a digital workplace
to provide the best facilities and services. In this firm, IT system provide the solutions to
empower the entire team or group communicate with each other and take right decision related
the business process.
IT system is the better approach to handle any type of complication in the business
development process. JP Morgan firm is applicable the invest the community as reliable m

conservative and profitable etc. Finance service is deals with the financial regular basis. It can be
depositing the money and tasking the loans. All these operations are performed by the IT system.
It can be records the data of particular payment and transaction details. This organization will
provide the facility for customer related the mobile application to choose any options to check
the credit card details and transaction slips etc. In this way, JP Morgan firm easily identify the
record of customer in proper manner. The organization can achieve their goals and objectives to
increase the profitability and productivity in marketplace.
Retailer business needs IT system to check operations and function on daily basis. Marks
and Spencer is basically used the different platform such as payroll, Electronic ordering and
automatic price update etc. Information technology system needed for this firm to maintain their
update related the customer and product details. These are necessary part of organization to
manage the complication effectively and efficiently (RaiMehfuz and Sahoo, 2018). Online
Payroll system useful for business process to update all the details related the payment of
employee, filling the employment taxes. This software always contain the update and provide to
their employees on time.
TASK 2
Different ways IT system process and collect the data with the help of knowledge management,
data management, customer relationship management, communication management.
Data storing and processing are the main component of each and every industry because
it can be provide the facilities to their employee or customer to check the details for future
reference. It is needed for storing all the data in proper manner buy using other IT system tools
or platform for protecting against the attackers and hackers.
Knowledge management- It is systematic approach for managing the business process and also
assist for creating, updating and planning the effective strategies for achieving their goals and
objectives. It is needed for business activities to perform different function in effective manner.
There are different type of industries such as Airline, retailer business and finance organization
applied in their enterprise operations to handle manage in proper ways (Gemünden, Lehner and
Kock, 2018). It is based on application that basically designed for the purpose to capture and
update all the details. This process will improve the quality of business to distribute the
knowledge or increased the consistency and accuracy.

Data management- All type of industry can be used the data management processing to secure
their data by using database management system. It is a tool to secure the information of
company in effective ways. This system will help for update, retrieve and modify the data in the
database system because it provides the best facilities to store all the data in form of data set.
Each and every organization is used the electronic device to store the data and processing with
the help of database tool and other platforms (Wang and et.al., 2018). Data management is
organizing and maintaining the process to meet the goals and achievements. It can begin with the
other electronic device or er for processing but this method is roots of logistic planning,
accounting and statics etc. Data management is an essential for business process to emerge with
the corporate process to perform different functions.
Customer relationship Management- It is principles, guidelines and practices in the
organization that follows when the employee interacting with the consumers to provide the
details related the product. Airline industry always maintain the good relationship with the
customer and provide the better quality of facilities with the help of this CRM software, they
easily take feedback to improve their services (van Capelleveen and et.al., 2018). Customer
relationship is main part of every organization that help for increasing the profitability and more
consumers attracts towards their brand and firm.
Communication Management- Communication management is a systematic approach for the
purpose of planing, monitoring and implementing the different innovative ideas such as JB
Morgan is financial company that used the different communication channel for sharing the
information from one place to another (van Capelleveen and et.al., 2018). There are different
type of communication method applicable in organizations such as email reporting etc. Each and
every employee will receive the email that contain a lot of informations.
TASK 3
IT system useful for support value added change for improve the enterprise operations,
sustainability and performance.
Information technology system is support the business activities to add more values for
increasing the productivity and profitability in marketplace. Information technology system is
basically used for improve the performance which required for increase the business activities all

over the world. IT system used to do the organization manages it resources such as energy
efficient desktops, servers and other equipments. In this way, it will create safe environment at
their workplace. Information technology system is implementing in the business operations to
track all the details of sustainability and also measures all records effectively and efficiently.
There are different industries like JP Morgan, Marks and Spencer or Airlines used the enterprise
resource planning system to identify the need and requirement of business. It is an essential part
to handle the complication and manage their task in proper manner (Mithani, Salsburg and Rao,
2018 ). IT system is applicable the innovation towards the eco system and working environment
to maintain their facilities or services. This system will help for improve the sustainability of
business process which is beneficial for both organization and personal growth.
On the other hand, Airline industry provide the various offers to their customers so that
many customers attracts towards their services. In this way, it can be added more value to build
an effective relation to their consumers. In this way, the organization utilising their IT system to
maintain their performance or increase business process across the world (van Capelleveen and
et.al., 2018).
TASK 4
Recommend practical IT system solution for firm that cover a scope of business problems
experienced in the workplace.
IT system is providing the solution of business process so that the operations and
functions are running smooth ways. In this way, the organization will easy for expand the
business process all over the world. There are various types of IT system operates the
functionality of enterprise process in proper manner. They always collaborate with the operations
to perform different task and achieve their goals or objectives on time. This system will assist to
resolve all the problem and issue that arise at the time of processing. There are different IT
system that implement in the business process such as cloud servicing is the best approach to
protect the data of company (van Capelleveen and et.al., 2018). It can solve the problem related
the mismanagement of data protection and also provide the security to manage enterprise process
in proper manner.
For Example- JP Morgan, Marks and Spencer also used the different IT services such as MIS
and Transaction processing system that provide the best quality of facilities to manage all data in

effective manner. In this way, data can be manage, update and access easily with the help of MIS
software. This system will use the employee in the organization to perform various task for
completing their operations on time. On the other, These organizations are also installed the
customer relationship management tool to easily collect the data from the customer and access at
any time. This firm is also used for enhance the efficiency of operational business that must
integrate with the artificial intelligence in the machines.
CONCLUSION
As per discussion, it concluded that IT system is performed various operation and
function in the organization for increasing their productivity and profitability in marketplace. IT
system is providing the best quality of services to manage their operations on time. This is the
best for business process to manage the entire operations and function in effective manners.
Finance, retailer and airline industry are discussed in this report. This assignment discuss about
the Information technology system that store all the data and processing the knowledge
management, Communication management, customer relationship management and data
management etc. This report discuss about the specific use of information technology system in
the organization. It summarized the used to support the value added changes that help for
improving the quality of business operations and also maintain the performance or sustainability.
At last task, IT system is recommended all the industry to cover the different range of business
problem that occur in the workplace.

REFERENCES
Books and journals:
Wang, Y., Kung, L. and Byrd, T.A., 2018. Big data analytics: Understanding its capabilities and
potential benefits for healthcare organizations. Technological Forecasting and Social
Change, 126.pp.3-13.
Hislop, D., Bosua, R. and Helms, R., 2018. Knowledge management in organizations: A critical
introduction. Oxford University Press.
Kent, R.E., 2018. The information flow foundation for conceptual knowledge
organization. arXiv preprint arXiv:1810.11369.
Aguenza, B.B. and Som, A.P.M., 2018. Motivational factors of employee retention and
engagement in organizations. IJAME.
Snihur, Y. and Tarzijan, J., 2018. Managing complexity in a multi-business-model
organization. Long Range Planning, 51(1). pp.50-63.
Rai, R., Mehfuz, S. and Sahoo, G., 2018. Efficient migration of application to clouds: analysis
and comparison. GSTF Journal on Computing (JoC). 3(3).
Gemünden, H.G., Lehner, P. and Kock, A., 2018. The project-oriented organization and its
contribution to innovation. International Journal of Project Management, 36(1). pp.147-
160.
Wang, Y and et.al., 2018. An integrated big data analytics-enabled transformation model:
Application to health care. Information & Management, 55(1).pp.64-79.
Mithani, M.F., Salsburg, M.A. and Rao, S., 2018. A decision support system for moving
workloads to public clouds. GSTF Journal on Computing (JoC),.1(1).
van Capelleveen, G. and et.al., 2018. The influence of knowledge in the design of a
recommender system to facilitate industrial symbiosis markets. Environmental Modelling
& Software.