IT System Analysis Report: Tesco's Business Operations and Strategy

This report provides an in-depth analysis of Tesco's utilization of Information Technology (IT) systems to enhance its business operations. It explores how Tesco leverages IT for data management, customer relationship management, and achieving operational excellence. The report examines the role of IT in various aspects, including accounting, finance, and marketing, highlighting the use of Enterprise Resource Planning (ERP) systems. It also discusses how IT supports communication, recruitment, and understanding customer preferences, leading to improved business performance and sustainability. The report covers topics such as data storage, processing for knowledge management, and practical IT solutions for business problems. The conclusion summarizes the key findings and recommendations for Tesco's IT strategy. The report also discusses the various ways IT systems store and process data for knowledge management, customer relationship management, data management, and communication management, as well as evaluates how IT systems can be used to support value-added change for improving business operations, performance, and sustainability. The report provides practical IT solutions for organizational scenarios that cover a range of business problems experienced in the workplace, and concludes with a summary of the key findings and recommendations for Tesco's IT strategy.

BUSINESS INFORMATION
TECHNOLOGY SYSTEM

INTRODUCTION
Tesco is a multinational company which deals in retailing of the groceries and general
merchandise, the company was started in the year 1919 by Jack Cohen, the company has an operating
income of £2206 million in the year 2019. The company has diversified in a variety of sectors
including banking, mobile etc. the company growth has been seen good in the recent past years
and they have good prospects for the future.
Information technology or IT means the set of any components which help the business to work
together so that they can manage the data processing and organize their storage. This system supports the
company in running of their key aspects which include the book keeping, data management and analysis
of the data, improving business operations, gain competitive advantage over their competitors and
increase their market share. Tesco has started using IT technology to improve their operation in the
market.
MAIN BODY
P1
Analyze the use of IT system within the different function of an organization.
The IT system can be very useful in managing the different function of the Tesco. This is
explained below.
The different technologies boost Tesco’s performance, productivity and their day to today
operations. They help Tesco develop new ways to earn revenue as they help in the research and
development of the company. Tesco can do long term planning with the help of IT as there is all
the information available at a single platform, so with this they can plan what their customer
want, where they can find the cheapest supplier so that they can minimize their cost and increase
their profits. IT allows companies like Tesco to be more accurate which help them in making
better decision making. Tesco uses software like Enterprise Resource Planning (ERP) systems
so that they can manage their accounting and financing operations which shows the company
current profits, historical profits and the prediction of the company for the future according to
the inflation and interest rates, so that the company can decide whether to continue their
operations or not. In the long term these ERP systems are very useful as they reduce Tesco
operational cost.
With the help of IT Tesco is able to expand their operation world wide as they can use online
sites to sell their product. The company can market their product with the IT technologies
available. They can use social media sites like Facebook and Instagram to advertise their

product, they can also use other websites like YouTube to promote and market their product. The
company is thus able to maintain their competitive edge through these IT.
IT also helps in recruitment and hiring process as this helps in communicating vacancy for a
large number of people an all those who match the requirement can come and interview for the
position, this helps Tesco in having a large number of option available to them, so that they can
hire the best option available. This will help Tesco to select the right employee for the right
position which in turn help the employee to be motivated to work as they like the work they are
performing. This also help in increasing the retention rate by reducing the staff turnover in the
company.
IT also helps Tesco in finding out what their customer preference are and with this information
the company can give the customer exactly what they want. The company receives feedback
about their product through their online websites and they come to know about the customer
complaints and their preferences and the company can customize their products.
P2
Explain how IT system contributes to the achievement of objectives in a specific organizational
context.
Operational Excellence
Tesco has achieved such growth in the retail industry with the help IT systems managing their
operations
P3
Analyze the different ways IT system store and process data for knowledge management,
customer relationship management, data management and communication management.
P4
Evaluate how IT systems can be used to support value added change for improving, business
operation, performance and sustainability.
P5
Recommend practical IT solution for organizational scenarios that cover a range of business
problems experienced in the workplace
CONCLUSION
REFERENCES