IT System Solutions for Business Problems: JS Supermarket Case Study

This report analyzes the value and implementation of IT systems within JS Supermarket, a small organization. It explores the use of IT in various functions like production management, research and development, marketing, and logistics. The report details how IT contributes to achieving business objectives, including product development, cost efficiencies, and globalization. It also examines different methods for data storage and processing in areas like knowledge management, customer relationship management, data management, and communication management. Furthermore, the report discusses the role of IT systems in supporting value-added changes through training and technology adoption. Finally, it provides practical IT system solutions for common business problems such as security and storage, offering software recommendations for the supermarket's specific needs. The report emphasizes the importance of IT in enhancing business operations, performance, and sustainability.

The value Of Effective System

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
1.1 Use of IT systems with different functions of an organization.............................................3
1.2 Contribution of IT systems to the achievement of objectives...............................................4
TASK 2............................................................................................................................................5
Different ways by which IT system store and process data for knowledge management,
customer relationship management, data management and communication management.........5
TASK 3............................................................................................................................................6
Use of IT systems to support value-added change to support business operations, performance
and sustainability.........................................................................................................................6
TASK 4............................................................................................................................................7
Practical IT system solution for organizational system scenarios that cover a range of business
problems experienced in the work place.....................................................................................7
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Information technology is the use of computer systems in order to send, retrieve and
process data to convert it into information in the context of business and other enterprise (The
value of effective IT systems. 2018). The use of information technology has expanded in almost
every department of an organization. Therefore it's value in the context of business and other
enterprises also increases. In this report, a small organization named JS supermarket is taken into
consideration in which staff has to be trained to use the benefits of effective IT systems. Role of
different IT systems in achieving the objective and flexible and reliable IT systems that respond
to organizational requirement are discussed. In the end, IT systems that support value added
change and practical IT solutions to the given organizational scenarios are also explained.
TASK 1
1.1 Use of IT systems with different functions of an organization.
Following is the use of IT systems in different functions of an organization.
Production management:
It is the management of production of goods and services which are manufactured within
the organization (Bardach, E. and Patashnik, E. M., 2015). This management is handled with the
help of effective IT systems, that all the record of supply and demand is maintained in computer.
The demand and supply according to requirement can be analysed in just one click. Therefore in
JS supermarket staff should accept the use of IT systems to avoid delays in service. The effective
It system which can be used in production management is Just Plan It. This software is used in
job shops, machine shops etc.
Research and development:
Use of internet and computer systems has increased widely in almost every organization.
In research and development internet is the most common tool which should be used. Apart from
that, computer system is also required. Therefore, computer systems are essentially required in
the department of research and development. JS supermarket should also use computer systems
so that they can research about the purchasing of customer. Master Control Audit software can
be used by JS supermarket to research and development.
Marketing:

It is the department in which effective data is stored to process into information so that
marketing of a product can be done in efficient manner. The details of a customer is saved in
computer system that what are the needs, wants and preferences of customers to launch a new
product. Therefore information technology is most commonly used in every department of an
organization. JS supermarket should also focus on using the computer systems, so that they can
effectively manage the data. Marketo is the software which can be used by JS supermarket so
that it can enhance it's business.
Logistics:
ogistics is the area where goods are transferred from one place to another to fulfil the
market needs. The production is not any worth until the goods will not reach in the market.
Therefore to effectively manage the transportation, use of computer systems is necessary to track
and record the the goods where it is going and at what time it will reach at destination. Therefore
JS supermarket should also try to use this IT systems so that they can deliver their goods to the
premise of it's customers. My Route Online software can be used by JS supermarket.
1.2 Contribution of IT systems to the achievement of objectives
Following is the contribution of effective IT system so that an organization can achieve
it's objectives.
Product development:
With the help of IT the time of delivering the product into market has increased a lot
(Dicks, A. and Rand, D. A. J., 2018). In the context of JS supermarket, it can provide details of
the products which are not available in supermarket. Therefore they can order the required
products with just a phone call so that the time of delivery of products has increased. Zbrush can
be used in product development which help the company in gaining the data from supermarket.
The data which can be used by software is about the purchase of products. This will help the
supermarket in achieving the objective
Cost efficiencies:
With the use of effective IT systems, companies can cut the cost of it's products so that
they can go through the objective of company (Dieterich, E. and et. al., 2015). Hubstaff is the
software which can be used in cost efficiency. This software can be used to access the data of the
product which is used in the supermarket. Thus the time and cost of searching the product can be
decreased. Therefore IT systems help any company in cost efficiencies.

Globalization:
With the use of Information Technology systems, globalization increases which help the
company not only to trade among local customers but also globally. This is possible with the
extended use of It systems in business organization. Now a days, the delivery of goods and
services can be ordered with just an email or message. This helps JS supermarket to increase
their market and thus help them in gaining objective.
TASK 2
Different ways by which IT system store and process data for knowledge management, customer
relationship management, data management and communication management.
Knowledge management:
It is used to store and retrieve knowledge, increase in collaboration locates the sources of
knowledge and also enhances the knowledge management process. KM is involved in almost
every area of firm therefore it is difficult to define it in just one way. JS supermarket should use
IT systems so that they can store and retrieve data. Bloomfire is the software which can be used
in knowledge management. This software helps in finding and sharing the information in
company.
Customer relationship management:
Customer relationship management is the art of managing good relationship with
customers so that business can be improved in future (Dumais, S. and et. al., 2016). In the
context of JS supermarket company has to store the data of customers who used to buy the
similar products frequently. They have to analyse that data to convert it into information and than
they can provide discount and also improve the quality of that product so that the relationship
between customer and company can be improved. Netsuit CRM can be used by JS supermarket.
This software help in seamless flow of information across the customer life-cycle.
Data management:
Data management is the art of storing and retrieving the data so that it can be used as an
information in future to meet the objective of organization. In the context of JS supermarket,
store has to store the continuous data of purchasing of products of customer. So that lack of
products can be ordered in an efficient way. This is called inventory management in which

product is ordered when it is required by the customers. Oracle is the most widely used data
management software in which data can be manipulated without any redundancy.
Communication management:
Communication management is an art of exchanging the information through speaking,
writing and using other mediums (Groom, C.R. and et. al., 2016). Information technology plays
an important role in the effective communication management. IT systems helps to communicate
via e-mails, messages, internet calling etc. These are the mediums by which message can be
transmitted formally and informally. Therefore JS supermarket should use computer systems so
that they can communicate with their suppliers, distributors and customers. The best example of
communication management software is FTP(file transfer protocol) which helps the company in
messaging and email with security.
TASK 3
Use of IT systems to support value-added change to support business operations, performance
and sustainability.
Following are the use of IT systems so that it can provide value added changes in an organization
to support business operations, performance and sustainability:
Training:
Training is short term program to train an employee to gain skills so that it be
implemented in the success of business. This process is essential for an employee whether it is a
new or an experienced employee. Sometimes, existing employee have to adopt the recent trends
and policies, therefore to understand those policies and trends they have to take a training
session. The use of IT is prominent in providing training session. The training process also
developed in recent times. Therefore training should be provided for an employee to gain recent
methods. These methods are available online and tutors are also available, with the help of these
tutors and online courses an employee is capable of gaining new and advanced knowledge which
could be beneficial for the company and individual also. JS supermarket should also provide
training to it's employees so that they can be capable of getting used to with IT systems. Paradiso
is the name of software which is used in the training process. This software helps in providing
excellent customer experience. Thus training program would be effective.
Adopting Technology:

The acceptance of technology is also an important contribution of information technology
so that an organization can provide value added change. The technology which should be used
can be available easily through the implementation of computer systems. With the help of
computer systems a trainer will be able to know about the recent technology which is in run.
Therefore a trainee knows about technology which is recent and thus increasing the value of
changes occurred through technology. With the help of this, JS supermarket can support it's
business in performance, operations and sustainability. The new technology which can support
value added change is the updated software which should be used to help the systems run
properly.
Converting raw data into information:
There are different departments in the organization where use of information technology
has increased to collect the data. These department could be research and development and
marketing. In these department, the data is collected and than processed to collect information. In
marketing department, the feedback from customers about the new launched products is
collected in computer systems. From where the data is processed to check what is the deficiency
in launching the new product. This will help the company in improving the quality of product.
Thus it helps in support of business operation, performance and sustainability. Another
department is research and development, in this department the data is collected first to research
about a topic and then processed to know about the information which is essential to represent
the statistics. Therefore JS supermarket should also use IT systems to take advantage in this
competitive business environment.
TASK 4
Practical IT system solution for organizational system scenarios that cover a range of business
problems experienced in the work place.
There are two types of business problems which can be experienced in the work place are
security and storage. Both these problems are related to information technology, therefore
solutions for JS supermarket is given in the problems.
The use of information technology in each industry has increased in recent decades.
Through which there are problems also which are coming in these sectors (Schrieffer, J. R.,

2018). The problems which are coming are security related issues and storage related issues.
Therefore problems with their solutions is given in this sector.
Security:
It is the main concern in every industry because the data stored is worth to a lot of money
(Penn, I. A. and Pennix, G. B., 2017). JS supermarket is required a centralised system which is
highly secured in terms of transactions. The issues with problems related with security are as
follows:
Data backup:
This is the problem of having corruption of data, lost of data, theft of data etc. Backing up
of data locally is the safest solution of the problems related with security. In this solution, JS
supermarket has to backup the data into discs, or secondary storage devices. This will help the
store in accessing that data in case of lost or theft.
Logical and physical security:
This is the security issue in which any person can access the important and confidential
data with out any authorization (Silver, D., and et. al., 2016). Therefore in order to save this data
from the intruders, store has to provide security by applying a range of authorization,
authentication and security features. In this security feature an authorized person can only access
the system because of having passwords.
Data encryption
This is also a serious issue in the transaction of data. When store is transferring the
money from one place to another, there is a chance of hacking the network and the hacker could
transfer that money into it's account. Therefore to secure that transaction, encryption technology
is used. In this technology, the data is sent which is locked and the key is placed at the receiver.
That data is only be opened with that key. There are many types of encryption occurred such as
64 bit and 128 bit encryption. The larger the bits the larger security.
Network security:
The security of network is also an important issue in any sector. Since transaction should
be done on the secured network therefore store should use private network to transact the money.
There are two types of network private and public. Public network is not so secured while private
network has secured with firewall and other security features.
Cloud storage:

Cloud storage is a type of storing the data online. This data can be accessed with the help
of internet (Türk, C., and et. al., 2016). JS supermarket has to store it's data on cloud. Cloud
storage is maintained by a company which is responsible for the security and maintenance of
data. The issues with solutions related to cloud storage is as follows.
Shutting down own business
Since cloud storage is done on the company which is operating that storage. The issue is
that the company which is operating cloud storage if shuts down than there will be huge problem
for store because they have a large amount of data which should be safe and secure. Therefore
store has to maintain a backup of the data and they have to store their data where there is a
chance of survival of the cloud storage company.
Security:
It is the strongest problem of cloud storage. If the company which is operating it's
business with cloud storage does not guarantee the security of data than it would be a huge
problem for store. Therefore it has to store it's data where there are all resources available at it's
premise to secure data.
Access control:
Access control is the part of rate of speed at which data is going to be fetched (Urquhart,
C. and Fernandez, W., 2016). This is also an important issue with the storage of data. The speed
at which data to be fetched depends upon the speed of internet at which the transfer of data is
done through cloud storage company. The fetching up of data should be at faster rate so that
store can access that data with speed.
CONCLUSION
In this report it can be concluded that the use of IT in each sector has increased a lot in a few
decades. Therefore the storage and security related issues are also there with information
technology. As being a IT manager, Different services in diverse industries are explained in the
context of JS supermarket so that the issues related to different IT solutions can be resolved.
According to this different roles of IT systems are explained so that it helps in the achievement
of organizational objective. Apart from that different ways by which IT systems helps in storing
and processing the data for different management systems also explained in this report. IT
systems also helps the company in operations, performance and sustainability of the
organization.

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Online
The value of effective IT systems. 2018. [Online]. Available
through:<https://www.investopedia.com/articles/investing/031616/information-
technology-sector-industries-snapshot-xlk-msft.asp>.