Analysis of Information Technology Systems in Barclays Bank Operations

This report provides an in-depth analysis of the role and impact of Information Technology (IT) systems within Barclays Bank, a multinational financial services company. It explores how IT systems contribute to solving various business problems, focusing on areas such as customer service, data processing, and security. The report examines the use of IT in managing customer relationships, facilitating communication, and ensuring data security. It details the evolution from manual to automated processes within Barclays, highlighting the benefits of increased efficiency, transparency, and improved reporting. Furthermore, the report explores specific IT applications, including mobile banking systems, and data management techniques used by Barclays to enhance customer service and operational effectiveness. The study also includes an overview of Barclays' operations, its subsidiaries, and its position in the market, emphasizing the bank's significant investment in IT to improve operations, customer satisfaction, and profitability. The report concludes by emphasizing the importance of IT in modern banking and its role in driving business success.

Business Information
Technology Systems

INTRODUCTION
Information Technology system plays a significant role in business organisation of all
types. Information technology is being used in every department of the organisation including
human resources management marketing management financial management and management
of organisational security and managing manufacturing process of the organisation. This report
contextualize Barclays a British multinational financial service company and also provide
services of investment bank. Barclays headquartered in London and some of the services
provided by the organisation are corporate banking personal banking investment banking and
Wealth Management Services. This report we discuss about impact of Information Technology
system and its contribution in in solving business problems. There are several other functions of
Barclays reserve managed through use of information technology touch is Customer services. In
in Barclays information technology is used to create Store and process data. This report will also
discuss about use of information technology is Managing customer relationship of the
organisation and how the information technology is used for communication and data
management.
MAIN BODY
The impact of IT systems and its contribution to solving business problems
Impact of IT system
IT system is playing important role in solving business problems and this is because of
their capacity to quickly and accurately complete the task which can be done so in manual
process. Present banking organizations are getting very helpful and significant contribution of IT
in the organization (Kemp, 2018). This allows banking organization to give better services to
customers and ensure that they are able to make effective decision with help of data from
different sources. They are also able to maintain their competitive position in the industry by
providing effective services and also making decision on the basis of decisions being made by
the competitors. Use of information technology is very important for effective functioning of the
banking organisation which top use of information technology contributes in increasing
efficiency of the organisation and along with increasing efficiency it is also contribute in high

productivity and effective financial aspect of the organisation. In present business environment
banking organisation cannot operate without information technology system.
Information technology system solves various business problems in the banking sector :
IT system is playing important role in services and operations of the banking
organization and its uses extend to all task and functioning of the organization.
Security of information is a important problem in the financial and bank organization. System of
Information technology can contribute in ensuring that all the information and data of all
customers as well as bank is safe and secure. This is because of extended and effective security
measures provided by information technology in form of password. This ensures that
information and data and accessible by only those who have authority to do so. This requires that
person having knowledge and password and this is only available to those who are authorized to
access the data. This is very helpful for information and data which is of sensitive nature and can
affect operations and their efficiency. Data and information of customer is of such nature and
bank has responsibility to ensure safety and security of such data.
The use of IT systems within different functions of Barclays organization
Draft Issue–Barclays use information tyechnology and its tools to issue drafts for the bank. It
enables Barclays in controlling and maintaining every transaction related to its customers
(Popovič and et.al., 2018).IT system includes every types of drafts such as bill of exchange and
cheques etc. this also help in communicating with other banks in order to complete the work
related to issuing drafts and clearing cheques.
Money Transfer– Information technology has contributed in developing several measures
through which banks and customers of the bank can transfer money from one person to another
and in one account from other.
Investment opportunity – Investment is very important function of the banking organization.
Information Technology enables banks to identify investment opportunity and along with this
detailed information availability also contribute in making effective decision.

Management information system – This is function in which management of the organization
and all information related to this is developed and managed by information technology. This
enables in creating and storing later processing the data whenever it is required.
Customer relationship management – This is very important function for the bank and
information technology enables organization to manage relationship with customers by ensuring
connectivity with customers and bank (Bridgman, McLaughlin and Cummings, 2018).
Other than this IT system is playing key role in different operational areas of the bank such as
management of accounting, management of wealth and operations management of the bank.
An introduction of Barclays bank
Barclays banking organization have been chosen for discussion in this report. It is a
multinational financial services and banking company. Along with with this Barclays also
provides services of investment banking. Various types of services are provided by Barclays and
there are several areas related o finance in which Barclays operates these areas are wealth
management, investment management, management and providing personal banking services
and corporate banking services are also provided by the company. Barclays’ legal formation is as
public limited company and it is headquartered in London, United Kingdom. In 2020, the
number of employees in the Barclays was around 85000. Absa Group Limited, Barclaycard,
MORE are subsidiary companies of the Barclays. Moreover services of Barclays are also
available in retail and wholesale banking. Barclays is the most strong transnational corporation
and also has a powerful position in the market competition and corporate control on the
international financial stability (Appelbaum and et.al., 2017).
Many of the functions of Barclays are being conducted through information technology
and they are helped in enhancing operations and activities of the organization. Identifying uses
and opportunities through information technology Barclays invested significant amount in
developing and acquiring information technology for the bank. Adoption of information
technology by the Barclays was mainly based on the aim to improve organizational operations
and improving customer satisfaction to improve image and profit of the organization.

Explanation of the manual process that Barclays intend to transform
With the uses of effective IT system, Barclays banking operations went to become
automated process from manual process. It is uses various process to converted in digital
formats. Information technology system developed new technology for banking organizations.
As operations at the Barclays became automated it leads to increase in efficiency, its data and
process became more transparent and also improved reporting capabilities of the bank. IT system
also protects all the transactions of the different operations of bank.
IT system is bank is being currently used manual process to carry out its accounting
process and this has been intended that accounting function of the bank also will be automated.
So that, company conduct its financial services quickly and easily. Maintenance of accounts is
main work of every banking operations (Pape, 2016). They converted their work into digital so it
can properly completed banking operations. Information technology system also helps in
analysis of big data and to create, store and process accounting information. Bank also
transformed its manual process into mobile digital banking. These services are helpful for all
customer of the bank and the process become very time effective. IT system use automated
process to provide effective result for all client of the Barclays. These system is converted from
manual process to automated process so that every banking operations conducted perfectly.
System of information technology is also helpful in enhancing customer interaction and
adding value in customer interaction with different banking and financial institutions. It helps in
ensuring that customers are able to directly engage in their transactions without help of the
company and this improves effectiveness. IT system develops interactions between person to
person and customer to customer (Podaras, Antlová and Motejlek, 2016). IT system provide fast
and enhanced results to the customer, so that IT system improves the customer’s satisfaction in a
holistic way. Manual processes are those processes that are carried out by the employees of the
organization without help of technology. There are several disadvantages because of the time and
efforts required in manual processes which also reduce effectiveness of the operations and along
with that chances of error are also high in manual processes. In contrary to this information
technology increase efficiency and reduce chances of error.

The different ways of information technology system to process and data for knowledge
management
Knowledge management is a system in which organization create, store and process data
and information which can be used in future. There are several reasons because of which this is
an important practice and knowledge management is also being used by Barclays. Information
technology helps in facilitating all these activities of the information and data management
(Xiaojun, 2017). Barclays is also using information technology for data management and this is
the reason that banking organization requires to store and process data and large amount. This is
possible through information technology uses.
Information technology system in the Barclays it is included to store data with the help of
SharePoint. IT system also includes the many important ways to process and store data for
knowledge management.
Role of Mobile banking system in customer relationship management –
Mobile banking system by Barclays is used for better service to customers and along
with this allowing them to use banking services according to their suitability and feasibility. It is
advance technology for all banking operations. Mobile banking technology are also use in
banking industry for all customers transactions. Bank is able to improve relationship with
different customers through mobile banking operations. Mobile banking system allows
customers to carry out several function on their own such as checking balance of the account,
fixed deposit and other services of the bank through its application and other means.
Mobile banking system now a day is playing an integral role in the management of effective
customer relationship. Barclays also employed system of mobile banking and it save customers
time and provide better result. It also plays an effective to increase the customer’s satisfaction.
Mobile banking is services provided by financial institutions and to conduct financial
transactions. Mobile banking also includes monitoring account balance, bills payment and
transferring funds between accounts. Customer can approach all the banking facilities in one
phone. Implementation of Mobile banking in Barclays organizations helps to build more
customer as it reduces the requirement for customers to visit the bank physically and they can
operate banking function by their own. Customers can conduct their all the operations with

mobile banking system ,so that it is very helpful to increase engagement of the customers with
bank and provide satisfaction to all customers (Li and et.al., 2016).
Customers of the Barclays also attract towards the various mobile banking services. Barclays
banking company offers several mobile banking services to their customers such as mobile
banking over SMS , mobile banking over unstructured supplementary service data and mobile
banking over wireless application protocol. Many banks provided mobile banking services to
help their customers. Mobile banking system provides fast and quickly services to the clients
without any defaults and errors. So that, it attracts more customers towards the organizations. It
is a vital tool to improve the great customer’s relationship with the Barclays banking company.
The effective techniques for Data management
Data management is essential to all organisations and for effective data management Barclays
also adopt best technique using information technology. Using information technology for
effective data management simplify the access off data for the bank ok and also important to
develop quality in data acquired. Through Information Technology Barclays can also save the
data and modify the data as per the requirement. Database management is one of the system that
can be used by Barclays to effectively manage data of the company. Database management can
be considered to be the best technology for automatically organising and storing data and for
information of the client and it also protect the data of the bank.
In order to organise database system Barclays can use client server model which is considered to
be the best. The server controls and manage all the data and information including the the
location where data has been stored. It also has organising system and capability to secure the
data. It is an effective technique to be used by the bank because the server does not provide
access to any kind of data without the password and authentication process. Along with this data
provided by the system is also the one which has been requested by the user. This management
of database techniques can assign Barclays with different and unique password two groups of
user or user. This is very important for ensuring high level of security to the data which is
sensitive and important (Vercic and Zerfass, 2016). The system of of managing database
automatically verify the data as it is is it in the database and it is very e useful in order to
minimise error concerned with data.

Communication management
Communication management is the monitoring, planning and implementing for all
channel of communication within organizations. Management of communication is a process
through which organization communicate with its internal and external members. Internal
members are employees of the company and external are customers and external parties
associated with the bank. This includes designing internal and external communication
strategies.
Effective management of communication is very essential in every organizations for the
enhanced interaction with various stakeholders of the company. Effective communication
management contribute in attracting more customers (Kasemsap, 2018). It also provide a great
platform to the customers to connect with bank and solving their complaints, and this also allows
to solve their concerns related to processes of bank they are dealing with.
IT plays an important role in effective communication management. Barclays adopted several
information technology processes to develop efficient communication at the place of their work.
Information technology offers a feasible way to interact with clients. It will also help to reach out
more and more customers and provide them essential knowledge regarding their company’s
policies and operations. With the help of Information technology, the Barclays enhance social
interactions. Barclays also uses digital network to connect with each other.
Evaluation of the uses of information technology system to support value added change for
increasing performance , improving business operations and sustainability in the Barclays
organizations
IT system uses in the business operations to analysis data, process and improve services
quality. It assist in the business operations to improve all banking operations and reducing
operating cost. This technology can be used in all business operations for every banking
operations in the Barclays. Information technology system provides new innovation in the all
business operations.
IT system helps to improve the performance of the operations of bank. It is essential part of
every management functions. IT system helps in sustaining development of the operations of
bank (Jakšič and Marinč, 2019). IT system improves the employee’s functions, ability and

capability to conduct the banking works. It also helpful in enhancing the worker’s performances.
It provides a better platform to the banking company to complete their operations in a very easy
way. Information technology system is a essential role in the working of banking operations. It is
provided better services to the customers, employees etc. so IT system is a major tool for value
added changes for improving performance, sustainability and business operations.
Recommendation regarding the IT solution of common business problem
A very general problem which is faced by the organization is delayed and slow processing
which becomes time consuming and reduces the quality of process. This problem can be solved
by effective and efficient system of IT. IT system plays a important role in the organization. It
helps the banks to conduct their operations quickly without any delays and it also facilitates error
free works. It also improves the company’s performances.
Nowadays, banks such as Bank of America, metro bank etc. also faces many other issues
and problems such as data hacking, copying leaking etc. An effective information system plays a
major role to protect and safety of data and private information of clients. It assists in
categorizing the data according to their sensitivity.
The unmanaged and improper working of the employees can also be managed by the
establishment of information technology in their system. HSBS, BNP Paribas, UBS, Citibank etc
banking organizations are all adopted different different information technology system to
enhance its work processes and performances. Miscommunication also a vital role problem at the
workplaces. IT can create a powerful communication management between the staffs,
management community and employer. It increase the performances and working capabilities of
the employees or staff and also encourage them to enhance productivity in the organization for
achieving high success. So that, baking sector should have to transform their all manual process
into digitally to conduct their operational activities in a very effective and quick way.
CONCLUSION
On the basis of above discussion it can be concludes that effective and efficient use of
information technology has contributed in improving quality and standard of the performance at
Barclays. Without IT system, banking organizations can not operate its works quickly and error

free. It suggests that information system plays a great role in banking and investment services
company. IT improves the organization’s operational activities and functions in a very efficient
way.

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