CBC Computers: IT Systems Analysis and Recommendations

This report provides a comprehensive analysis of IT systems within CBC Computers, examining their impact on various business functions. It delves into the company's history, manual processes, and the ways IT systems store and process data. The report explores knowledge management, customer relationship management, and data management techniques. It evaluates how IT systems can support value-added change, recommending practical IT solutions for common business problems. The report emphasizes the role of IT in improving business operations, performance, and sustainability, offering insights into communication management and enterprise resource planning. The report aims to provide a detailed understanding of IT systems and their application within CBC Computers, offering recommendations for digital transformation.

Business IT systems

Table of Contents
Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
The impact of IT systems and their contribution to solving business problems....................1
Analyse the use of IT systems within different functions of an organisation........................2
An introduction to your chosen organization.........................................................................3
Describe and explain their manual processes you intend to transform..................................3
Describe and explain in detail the different ways IT systems store and process data............4
Knowledge management of IT...............................................................................................5
Describe how your proposed system helps in customer relationship management...............6
Describe how would you suggest the techniques you would adopt to do data management. 6
Communication management of IT system............................................................................7
Evaluate how IT systems can be used to support value-added change for improving business
operations, performance and sustainability within your chosen organisation........................7
Recommend practical IT solutions for common business problems......................................8
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
The business information technology will have provide the effective understanding about
the improvisation of the advanced technology that will mostly get used by the companies to
make efficient managerial decision making and solving different problems too. The IT will
divide into two parts software and hardware and used to get store the data for longer period of
time with this have manages the database as well (Braender, 2019). This report is based on the
CBC Computers that was founded in 1985 and having the headquartered in Redwood House,
UK. They have work with the model to get help the customer by which they furthermore,
achieve their IT goals and target for the longer period solutions. This report consist of the diverse
impact of IT system and their contribution, use of IT system, introduction of company, different
way to store and process data, knowledge management, customer relationship management,
technique adopt to data management, communication management, value added change and
recommendation.
MAIN BODY
The impact of IT systems and their contribution to solving business problems.
The IT will get used to make more supportive within the business and with that the
working rate will get increased and there are a lot of contribution of IT within the business that
are as defined below:
Sooner task completion: The IT will bring the drastic change within the business by
which the productivity will get enhanced (Rouhani, 2018). For example, the Microsoft excel will
used to track the sales and profit by which is easier analysis have been done by which all the data
get compile, sort in systematic manner. The CBC Computers have managed the performance by
using apps and websites.
Contented discovery: The IT services will explore the different content of the market by
which CBC Computers have operated the maximum employee and to make healthy relationship
with them by which continuous success will induced (Chae, 2018). The IT will minimise the gap
in between the customer and the company and enhances the interaction by which efficient supply
will get maintained.
Inferior administration cost: In this the paper formalities, managing of invoices,
contracts will get managed as it is more time consuming task but get solved with the help of IT
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system. In this CBC Computers also maintain the record that is more useful for the future period
of time.
Enhanced customer targeting: As the better relation will get maintain with the
customers with that have perform the marketing strategy to emphasis the working standard of the
company. CBC Computers must have target school support; manage print services, Av
installation, leasing, demos, wireless networking (Chiang, 2018).
Analyse the use of IT systems within different functions of an organisation.
IT is more constructive within the business and has generated more benefits by which the
working capacity of the business also gets more developed. The IT system of CBC Computers is
more useful and that is as described below as:
Company Communication Systems: It is more efficient aspect within the business that
is communication in which the different information will get gathered by which the overall
process will get developed. Thus CBC Computers will share and supply all the information to the
employees as with the customers too by which more clarity will get urbanized in systematic
manner (Caserio, 2018).
Business Operations Management: CBC Computers will manage their contact with
more effectiveness by which all the relative operation get performed. They have helped more by
IT to gain more advantage as per their rivals and make continuous supply in the market. In this
the sales will get managed with that the products and services will get maintain by managing the
stock by which sufficient supply get maintained.
Company Decision-Making: The CBC Computers will make decision making with that
have use the IT platform by which the relative information get supplied to the customer and
clients (Dornberger, 2018). They have made optimised path by certain choices will provided to
the customer which précised result get achieved to both customer and company.
Enterprise Resource Planning: It is the integrated management approach of the business
often in the real time and mediated by the technology and software. In this CBC computer uses
the IT system to get plan and manage the supply chain, distribution channel, manufacturing
services, financial processes and other process as well (Dee, 2019). The CBC computers select
this to get gathered and organise all the data of their customers and the inner processes as well
through the suite of integrated software. There are some of their applications as well like it will
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automate the business functions as like the sales quoting, accounting, production by which the
cost will get minimised thus more profit will get gained.
Customer relationship management: CRM is an approach of the CBC computers by
which they make the adequate relationship with the potential customers. In this the previous data
and requirement of the business will get analysed and as per the need and demand CBC
computer provides the better services to their customers and specially focusing on the long term
retention of the customer that will ultimately drives the success and the growth of the business
(Bloom, 2018).
An introduction to your chosen organization.
CBC Computers was get established in the year 1985 and having the experience of 35
year in the IT industry. They have started the business in the early 80’s and at that time the IT
will really get started off and become the essential part of the business market and later on
covered the schools and they have always help the other to make IT more impactful (Farzaneh,
2018). In the year 1993 they have moving forward and split the business to the Doncaster and
Sheffield and have open up with the newer area and with that they have gained the valuable
customers and maintain effective relationship with the staff members. They have expand their
business in 1996 in Huddersfield and with that have success to get move to the Doncaster and
with that have provide more opportunity with that the decision get make to create the valuable
relationship and have done partnership with the local authority, local school and Huddersfield
Town AFC (Hayashi, 2020). In the year 2004 have worked to make continuous growth by
helping the logistics and known as the heart of Sheffield and have value to the previous office as
well and worked in centre to easy access with the surrounding areas.
Describe and explain their manual processes you intend to transform
The IT will make the different manual processes by which that get intent to the transform
the services of CBC Computers and are as defined as:
 Boost up employee engagement: In this the IT system is being more effective within the
business as with that the communication will get improvised. It will used to enhance the
response rate of the data by emphasising the engagement by which CBC Computers have
make provide the message to the employee about all the changes and make planning by
collective effort by which productivity get developed (Iancu, 2018).
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 Two mode communication: The communication is more important by which more clear
understanding will get maintained in between the employer and employee. In this CBC
Computers have take equal opportunity to all employees and gain the feedback as well by
which trust will build.
 Effectual managing and increase of effectiveness: The CBC Computers have managed
their clients by which manage the personality of each individual, groups, departments,
roles, performance etc. The work has managed their work and task by which have follow
the adequate structure and instruction that get provided directly to the clients and the
employees (Lloyd, 2020) (Long, 2018). It will be get advances the effectiveness of the
business as much stronger the relations are that much success get measured by the
business.
There are some different roles of IT in the business and that are as defined below as:
Foster innovation: As the technological advancement will keep on increasing thus it
will continuously decreases the working time of the business and improvise the rate of
productivity of the business (Mauri, 2018). CBC computers has been working for the longer
period of time while managing the working and with this they have induce the continuous
modification within the business with more suitability by which the working circumstances will
also get more developed.
Improved data storage: It is also be more needed for the business to get maintain the
record of their customers dealing that helps to provide the better services with better efficiency.
In this CBC computers always get preference to their customer and with that manage the supply
chain of the business and get the continuous success for the longer period of time.
Faster processing: The uses of IT in the business will improvised the working process as
the fast and accurate outcome will get conceived within the timely basis and it is more beneficial
for the business as all the record will get maintained for the maximised time (Chang, 2018). In
this CBC computers will always be get ensured that they provide the betters services to the
customers and with that more profit will get generated.
Describe and explain in detail the different ways IT systems store and process data.
There are some different ways of the IT system of CBC Computers to store and process
that data that is as described below as:
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Scientific data processing: All the data and information of the business will get process
with particular manner by which the company have study that in future to get better outcomes
and in parallel the different errors will get removed from the business that act as the resistor to
the profitability of the business.
Commercial data processing: It is the process that get used to make diverse usage of the
data in order to remove the complex nature from the business with that have manage all the
information for longer period of time (Mendling, 2018). In this CBC Computers will use the
marketing to provide information and knowledge about the company to the customers with that
standardised outcome get received with more adequacies?
Automatic versus Manual Data Processing: As per recent trend, the manual processing
of the data will get performed by the company as like preparation of the ledger, cash flow
statement, bookkeeping, and spreadsheet etc. On the other hand, the automatic data processing
will get used and performed with the help of computers as electronic processing by which the
database get maintained that provide more précised result (Dennis, 2018).
These are some of the stored and process data that brings more advancement within the
CBC Computers by which the different operation get performed with more accuracy by which
more clear goals get achieved within the particular period of time.
Knowledge management of IT
The IT system defines the retrieves and storage of the different information by which the
CBC Computers have acknowledged the relatives and improvise their performance continuously
(Bourgeois, 2018). It is moreover, used to enhance the working process by making better usage
of all the needed sources. Knowledge management is the process by which CBC Computers have
share, use, create and manage the different information by which multidisciplinary mode get
used by the business to achieve its objective in timely duration. There is few importance of
knowledge management that is as defined follows as:
 Accessibility: In this CBC Computers measure the importance of social media within
their working norms as now it is easy for the people to get search the requirement as from
phone as well and all the people have understand the importance of IT (Mukherjee,
2019).
 Customization: It is relative to the services and the information that get provided or
delivered to the customers in easiest manner by which clients also get make apt
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understanding and also offer more benefit to CBC Computers as like place, pace, style,
learning of the modality of services.
 Collaboration: It is more efficient style that is followed by CBC Computers with that
they have make strongest relation with the customers by which they have also provide
training and development to employee by which their skills get improvised and thus they
have face all the situation with more brilliance (Neubert, 2018).
Describe how your proposed system helps in customer relationship management.
The customer relationship management is more important for the success for the business
as it is the department that get managed the participation and the engagement of the customers.
As per the recent trends, all the companies have performed the different operation to get
accomplish the project with more sufficiency (Pearlson, 2019). In context of CBC Computers,
they have identified the need and demand of the market and customer with that manage the
working ability in appropriate manner. The CBC Computers have proposed the different system
that gets managed by the management to make suitable design to fulfil the need and demand of
the customers. The market condition has been changes on continuous basis due to the
international acceptance by which the business must have manage the different function to get
complete the work with more durability. The customer also plays the vital role and due to their
collaboration with the company by which they gain more profitability (Priyadarshinee, 2018). In
CBC Computers they have always be more focused about the developing market of IT and with
this right strategy get induces to make effective changes by which the higher standard get
achieved that shows better development in terms of employee and customer relation.
Describe how would you suggest the techniques you would adopt to do data management.
The IT system have played more function with that have try to make the crucial changes
and with that have improvise the amount of information by which the complexity will get
manages and reduces by which the working performance of the business will also get developed.
CBC Computers have face the rush of the market and have manage unlike type as like text data,
video data, audio data and other as well (Popovič, 2018). The IT department of the CBC
Computers manage the database and operate different function as defined below:
Store Data: In this CBC Computers have manage the data in adequate manner and get
used to store it with particular format by which the better space get developed. In ancient time
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the information get collect in the paper but in recent time balance data maintain by IT that is
more convenient.
Manage Data: The data get collect and stored to maintain is also be more needed in this
CBC Computers uses the raw material and sort that in meaning by which decision making get
affected. It impart more accuracy within the business while in parallel reduce the negative impact
in effective way (Leimstoll, 2018).
Access Data: In this data must get collect in balanced format with that have more better
accessibility by which more valuable outcome get achieved with that provide more safety and
security and prevent the data from all unauthorised entry.
Communication management of IT system
The communication is more imperative for the company and has induced more
effectiveness to attain long time goals (Richards, 2019). The CBC Computers have uses
computer usage and internet in which have used the IT system with that manage the effectual
interaction by which speedy connection get maintained as defined follows:
Email: It is beneficial for the business as like in this CBC Computers makes affordable
communication with employee and customer. It is more adequate medium by which the official
information sends to the customer and makes its record as well.
Video Conferencing: CBC Computers have uses to make suitable changes by which the
far away individual will get connect at the similar time by which more easiness get induce to
make effective collaboration of certain project (Muntean, 2018).
Collaboration Software: In this CBC Computers have makes a platform in which they
have allow their employees to get work all together by which ample outcome get achieved. CBC
Computers have conduct the meeting as well as like the virtual one by which more clear goals
get induce by which it is apposite within the business.
Social Media: It is the medium by which all the employees of CBC Computers and their
clients get efficient result with that have make balanced interaction with them by which have
provide all the information to them to keep more up to date (Soto-Acosta, 2018).
Evaluate how IT systems can be used to support value-added change for improving business
operations, performance and sustainability within your chosen organisation.
The IT system have work with more accurate support to the different function as like the
PC based innovation and creation, back office job and some of the other needed chances as well.
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In this the company must have make effective utilisation of the resources with that the boundary
will get manufacture the passage, work to exchange of the cost and make affordable changes
within the business by which the success as from the competitors has been gained that brings the
positive changes as well (Cotton, 2018). In context of CBC Computers, the imperative study will
get developed by which the technological advancement get enhance the efficiency by which cost
get minimised. The management of the CBC Computers have make survey to get fit the different
strategy with more perfection which the endurance get enhanced. The performance of the market
will depended on the satisfaction level of the customers as like the system and customer pleasure
is the fundamental. In this CBC Computers have make the margin in daily process by which
more get invest to maintain long term sustainability (Davis, 2019). In the digital fierce
competition it is required that the companies are must get aware about the usage of the
information technology as it contributes to the advance computing. It bought a lot of opportunity
so as to implement the effective changes by which the productivity of CBC computer will get
enhanced. They have more aware about the proliferation of information systems that develop the
profit margin and product life cycle of the business.
Recommend practical IT solutions for common business problems
It has been recommended that CBC Computers must have access all the data and
information with that the employee and the other members have make and develop different
strategy and policy by which better profit get make by enhancing the sales in timely manner
(Whisenand, 2019). They must get provide their services at all the time and at every place by
which their reach will get enlarged and in support of that more and more people get known
enough about the product and services that get served by the CBC Computers. It is also be more
important that the customer services will get more developed by which the better quality services
get provided that will emphasise the image, value and belief of the company in the market by
which more customer and client get attracted towards them (Aasheim, 2019). in addition to this,
CBC Computers must have develop the long term goals and with that have plan the different
strategy with that have make certain goals and target. It is also be more necessary that the funds
will get flowed within the business that get help to make suitable changes and execution by
which effortlessly success and development get attained on continuous basis. The practical
solutions helps to manage, define and deliver the better project to seek the cost efficiency so as to
meet the community defined objectives and goals. It is more required that the employee must get
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retained for the longer period of time as the company spend a lot on them and having a more
information about the company detailing in this the CBC computer must get ensure that the
employee always get satisfied within the business and manage the better detailing that helps to
generate better revenue. Buffering in the system is more usual thus CBC computer must get
aware about the different inducement in the system and always deliver the best quality product
and services in the market.
CONCLUSION
It has been summarised from the above report IT bring more advancement within the
business and for that they have produce different strategy and polices to generate and developed
profit. It will have induced more profit and success with that have positive impact by which the
contribution of the company in the market will get developed. There a lot of better outcome that
gets accomplished by the usage of the IT within the business as there is some different mode
through which timely profit get generated. It will also be more supportive that data will get
stored in easiest manner by which effective management get maintain with parallel the customer
relationship management also get developed.
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