Semester 1, 2024: Interface Design Evaluation Report for Cinema App

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ITC-504
Assessment - 3
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Table of Contents
Introduction......................................................................................................................................2
Design Evaluation............................................................................................................................2
Remediation Actions for Solving the Issues....................................................................................5
Usability Strategy............................................................................................................................6
Conclusion.......................................................................................................................................6
References........................................................................................................................................7
Appendix..........................................................................................................................................8
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Introduction
In this assessment report, our group is evaluating the interface designs which are created by the
other group members. In the evaluation, our group has identified the problems according to the
usability for the users and the heuristic principles which are not followed by all the designs. So in
this assessment after rectifying all the problems in all the designs our group will give some
solutions to make the designs free from problems.
Design Evaluation
For the evaluation of cinema hall application interface designs which are made by the members
of another group, we will use the heuristic principles of design by Jakob Neilson. In our group,
we are going to find the problems in the designs and explain the problem with the proper
solution for it. We are two members in the assessment group Dinesh Reddy Nomula and Vinay
Reddy Nimmala and we will evaluate all the designs (Jimenez, et al., 2016).
The ten heuristic principles for the design standards on the basis of the interface design, are
defined below:
1. System Status Visibility: This is the most important heuristic principle for the designing
and this principle supports the users to know about the progress which is running in the
application which makes them aware about every background process detail.
 Issue Identified by Vinay Reddy Nimmala
 Why this Issue is a Problem: Before or on the Login Screen there is no splash bar or
progress bar for the user convenience.
 Issue Type: Major
 Location: Login Page, Payment Page.
 Solving Approach: This issue can be solved by implementing the progress bar on the
screens.
2. Match Between System and Real World: This principle presents the connectivity of the
design with the user. The design should be like the real world appearance which gives a natural
impact on the user for using the application.
 Issue Identified by Dinesh Reddy Nomula
 Why this Issue is a Problem: The screen should give real-world impact on the user but there
is no natural effect in this design.
 Issue Type: Major
 Location: Seat Booking Page, Payment Method page.
 Solving Approach: This issue can be solved by implementing the things which are user-
friendly.
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3. Prevention of Errors: The design should be following the error prevention better than after
error messages. This principle prevents the errors on a page by showing a confirmation message
or alert to the user. So the users can decide the selected option twice for the confirmation.
 Issue Identified by Vinay Reddy Nimmala
 Why this Issue is a Problem: This issue can take the user in some problem if he or she click
any option by mistake.
 Issue Type: Major
 Location: Payment Page.
 Solving Approach: This issue can be solved by implementing a confirmation message on
the Payment screen for confirmation.
4. Recognition Rather than Recall: This principle is for showing some options to the user
on the basis of some keywords so the user doesn’t have to recognize or remember the
information. The instruction sets for this facility should be appropriate according to the keywords
and user (Khajouei, et al., 2018).
 Issue Identified by Dinesh Reddy Nomula
 Why this Issue is a Problem: This issue is for the search bars mainly. But in this design user
have to remember the keywords.
 Issue Type: Major
 Location: Bookings search by name, Bookings search booking id, Bookings search by Bar
Code
 Solving Approach: In the search bar, there should be some keywords implemented for
usability.
5. Efficiency and Flexibility of Use: There should be some accelerators in the design page
according to this heuristic principle. This functionality provides the user speed and better
connectivity to the application.
 Issue Identified by Vinay Reddy Nimmala
 Why this Issue is a Problem: User can go to any page or access any functionality if these
are included on the screen.
 Issue Type: Major
 Location: Bookings Page, Movies Page
 Solving Approach: This issue can be solved by implementing the accelerators on the
required screen.
6. Consistency and Standards: According to this heuristic principle the design should be
consistent for the users of that application. Users should not get confused about the inconsistent
structure of button or anything (Joyce et al., 2016).
 Issue Identified by Dinesh Reddy Nomula
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 Why this Issue is a Problem: The design is not consistent and according to the standards of
design so the user cannot properly interact with the screens.
 Issue Type: Major
 Location: Login Page, Movies Page, Movie Description Page, Payment Page
 Solving Approach: This issue can be solved by implementing or following the design
standards in all the screens.
7. User Freedom and Control: In this heuristic, principle user has the right to go anywhere
in the application among the screens. If the user will select some design by mistake, then the user
will want an emergency exit from there to go on the screen of his choice.
 Issue Identified by Vinay Reddy Nimmala
 Why this Issue is a Problem: User cannot verify their activities or the details if they are
incorrect.
 Issue Type: Major
 Location: Payment Page
 Solving Approach: This issue can be implemented by following User Freedom and Control
principle.
8. Help Users recognize, diagnose, and recovering from errors: The error message or
alert which are going to show to the users should be very simple. The messages will contain
information about the problem and then it suggests some solution for the problem.
 Issue Identified by Dinesh Reddy Nomula
 Why this Issue is a Problem: Because of this issue user cannot get any facility to recover
their errors.
 Issue Type: Major
 Location: Payment Page, Login Page
 Solving Approach: There should be a help page and pop up boxes for the necessary alerts in
the design.
9. Aesthetic and Minimalist Design: This heuristic principle is responsible for making the
designs minimalist by using icons instead of the dialogue and or any other phrases which will
attract users to use the application (Khajouei et al., 2018).
 Issue Identified by Vinay Reddy Nimmala
 Why this Issue is a Problem: Because of this issue the user cannot interact in a friendly
manner with the application screens.
 Issue Type: Major
 Location: Movie page, Payment Method page
 Solving Approach: There should be some icons instead of the phrases because they will
attract users more and more functionality can be added in one screen.
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10. Help and Documentation: This heuristic principle says the application should be used
without the documentation but the documentation should be prepared separately which will help
the users to identify the features and another task of the application.
 Issue Identified by Dinesh Reddy Nomula
 Why this Issue is a Problem: There is no help page in this design so the user cannot get any
help if they are facing some problem.
 Issue Type: Major
 Location: Payment Page, Bookings Page
 Solving Approach: This issue can be solved by implementing or creating a help page for
this application.
Remediation Actions for Solving the Issues
There are some issues and their solutions listed which are identified by Vinay Reddy Nimmala:
 Issue: Before or on the Login Screen there is no splash bar or progress bar for the user
convenience.
Solution for the Issue: This issue can be solved by implementing the progress bar on the
screens.
 Issue: The screen should give real-world impact on the user but there is no natural effect in
this design.
Solution for the Issue: This issue can be solved by implementing the things which are user-
friendly.
 Issue: This issue can take the user in some problem if he or she click any option by mistake.
Solution for the Issue: This issue can be solved by implementing the confirmation message
on the Payment screen for confirmation.
 Issue: This issue is for the search bars mainly. But in this design user have to remember the
keywords.
Solution for the Issue: In the search bar there should be some keywords implemented for
usability.
There are some issues and their solutions listed which are identified by Dinesh Reddy Nomula:
 Issue: User cannot verify their activities or the details if they are incorrect.
Solution for the Issue: This issue can be implemented by following User Freedom and
Control principle.
 Issue: This issue user cannot get any facility to recover their errors.
Solution for the Issue: There should be a help page and pop up boxes for the necessary
alerts in the design.
 Issue: This issue the user cannot interact in a friendly manner with the application screens.
Solution for the Issue: There should be some icons instead of the phrases because they will
attract users more and more functionality can be added in one screen.
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 Issue: There is no help page in this design so the user cannot get any help if they are facing
some problem.
Solution for the Issue: This issue can be solved by implementing or creating a help page for
this application.
Usability Strategy
Before Making the Design:
 Read the requirements for the application design.
 Divide work equally in team members.
 Read all the heuristic principles of design.
 Complete documentation.
During Making the Design:
 Listing all the requirements.
 List all the components of the application.
 Follow all the heuristic principles.
 Make the design attractive and user-friendly.
After Completion of the Design:
 Proper linking of all the screens.
 Check all the principles followed or not.
 Check errors in all the designs.
 Resolve all the errors.
Conclusion
In this assessment, all the ten heuristic principles are identified in all the screens and the
evaluation is done by following these principles. All the issues or problems are identified with
their solutions by team members equally. Evaluation of this design is completed in order to
submit this assessment report. All the issues and solutions were listed in the last section of the
report in order so that can be identified easily.
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References
Jimenez, C., Lozada, P., & Rosas, P. (2016, September). Usability heuristics: A systematic
review. In 2016 IEEE 11th Colombian Computing Conference (CCC) (pp. 1-8). IEEE.
Khajouei, R., Ameri, A., & Jahani, Y. (2018). Evaluating the agreement of users with usability
problems identified by heuristic evaluation. International journal of medical informatics, 117, 13-
18.
Khajouei, R., Gohari, S. H., & Mirzaee, M. (2018). Comparison of two heuristic evaluation
methods for evaluating the usability of health information systems. Journal of biomedical
informatics, 80, 37-42.
Joyce, G., Lilley, M., Barker, T., & Jefferies, A. (2016). Mobile application usability: heuristic
evaluation and evaluation of heuristics. In Advances in Human Factors, Software, and Systems
Engineering (pp. 77-86). Springer, Cham.
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Appendix
9
Logo should be
changed and there
should be link of
registration page.
There should be a
link of help page
and design is not so
attractive.

10
This is not looking as
search page and in this
page Recognition
rather than Recall
principle should be
followed.
There should be
movie icons for
ease of the users to
identify the movie
by poster.

11
There should be
also movie poster
included and the
movie amount
should be displayed
on the screen.
This screen should
follow the Match
between Real World
and System for
more user friendly
design.

12
In the payment
method page there
should be option for
selecting the
payment method of
user’s choice and a
payment
confirmation.
The ticket should be
designed more
attractively and
there should be help
page link and
parking details link
of the cinema hall.