This project report provides a detailed analysis of Kolkata's tourism industry, exploring its major attractions, tourist arrivals, spending patterns, and future growth potential. The report then focuses on the food and beverage and accommodation sectors, specifically examining the ITC Sonar Bangla hotel. It delves into the hotel's history, organizational structure, room types, target market, and revenue-generating departments. The report further investigates the challenges faced by the hotel, such as issues with guest experiences, and proposes potential improvements and solutions. The report incorporates data from various sources, including governmental reports, hotel websites, and review platforms like TripAdvisor, to provide a comprehensive overview of the hospitality landscape in Kolkata.
![[object Object]](/_next/static/media/star-bottom.7253800d.svg)
