ITC548 System Analysis: Improving Youth Mental Health with Headspace

This report presents a system analysis of the Headspace project, focusing on improving mental health services for Australian youth aged 12-25. It identifies the problem of increasing depression and anxiety among young people and proposes a system to capture and share patient stories to facilitate better care coordination. The report includes a stakeholder map, a list of survey questions designed to gather insights from Australian youth, and a use case diagram illustrating the interaction between users, doctors, and the database. The analysis aims to optimize the Headspace project's effectiveness in providing timely and appropriate mental health support, ultimately improving the well-being of young Australians. The report also explores the benefits of crowdfunding for the Headspace organization and suggests improvements to the use case scenarios for better treatment suggestion and delivery.

Running head: SYSTEM ANALYSIS
SYSTEM ANALYSIS
Name of the Student
Name of the University
Authors Note:

1SYSTEM ANALYSIS
Table of Contents
System vison documents......................................................................................................2
Problem............................................................................................................................2
Capabilities......................................................................................................................2
Benefits............................................................................................................................2
Stakeholder Map..................................................................................................................3
Description of stakeholders.............................................................................................3
List of Questions..............................................................................................................4
Use Case Diagram...........................................................................................................8
Description of Use Case Diagram...................................................................................8
Description about the use case.........................................................................................9
Use case suggestion.......................................................................................................10
Bibliography......................................................................................................................11

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System vison documents
Problem
Headspace is a well-known organization which mainly works for the people of age 12 to
25. Depression and anxiety is considered to be most common kind of health problems and along
with many kinds of issues. Suicide in Youth is considered to be important factor for NSW among
the age of people between 16 to 24 which is considered to be alarming among the people of this
age. One of the common type of issues encountered is mental kind of illness.
Capabilities
At present large number of funds are being gathered for building a system which will
capture the story which is told in the beginning. This will ultimately provide right amount of
access to successive professional so that certain number of notes can be easily created and young
kinds of person can easily assist them. Soon it is seen that young people can easily make it
harder for large number of people. This will ultimately create headache for case worker, medical
staff in case of hospital emergency department along with various departments like general
practitioner, psychologist and many other departments.
Benefits
There are large number of benefits of crowdfunding for this headspace organization like
 It generally provides access to large number of capitals.
 It removes risk
 It can easily provide proof of the concept or idea.
 It generally allows crowdsourcing of various brainstorming.
 It is generally considered to be much easier than traditional kind of application.

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 It generally provides preselling related opportunities.
Stakeholder Map
Fig 1: Stakeholder Map
(Source: Created by Author)
Description of stakeholders
Stakeholders Classification Interest level Impact level
Australian External Executive High Low

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government
Account manager Internal executive High Low
IT expert/ Analyst Internal operational High High
Nurses External executive High High
Project Manager Internal-operation High High
Broad Members Internal Executive High Low
Contractors External Executive High Low
Management Internal Executive High Low
Australian youth External Executive High High
Doctors External operational High Low
Various kinds of stakeholders have been identified with respect to the given project.
There are large number of stakeholder’s like staff, IT Expert/ analyst, programmer, project
manager, contractor, doctors and nurses, accounts manager, broad of members, management,
Australian youth and Australian government have been identified with respect to the given
project. In the above table they have been classified as internal or external stakeholders. Their
level of interest has been easily gathered with respect to project. Their level of impact have been
easily analyzed with respect to project that is Headspace.
List of Questions
Youth of Australia
The Government of Australia has decided to establish “National Youth Mental Health
Foundation “for providing mental health care services at an early stage for the youth of Australia.

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A list of question has been addressed for the survey which will ultimately help in improvisation
of services and list of features of the provided foundation:
To which age group you belong to? Please choose the answer to following question:
A. Below the age of 15 years.
B. Between the age group of 15 and 20 years.
C. Between the age group of 20 and 25 years
D. Above the age of 25 years.
Almost every Australian youth is addressing mental kind of issues at the beginning phase
of the life. Choose the correct answer from the following option.
A. Disagree
B. Neutral
C. Agree
D. Strongly Agree
Detection of any kind of symptom related to mental health at early stage can easily help
in better kind of medical treatment, what is main notion or concern of the statement. Please
choose of the following correct option:
A. Disagree
B. Neutral
C. Agree
D. Strongly Agreed.

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If you face any kind of illness related to mental please provide us with proper kind of
information. Please provide choice for the following from the option which is provided.
A. Yes
B. No
If it is yes, please let us known about the circumstances.
Mental illness can easily stop an individual from a leading a normal kind of life. In your
opinion what do you think is true about the fact. Please provide correct choice for the question.
A. Disagree
B. Neutral
C. Agree
D. Strongly agree.
Tell us if someone wants to have an idea regarding the someone who is issues regarding
the health problems like depression or any kind of anxiety. Please choose the correct option for
the following question.
A. Yes
B. No.
If it yes, then provides us with entire kind of age group and to which particular age group
does it belong.
Health diseases can easily take place or occur due to any kind of genetic or family
reasons. How far does one think the provided statement is considered to be true, please provide
us with correct option by choosing of any kinds of alternatives?

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A. Disagree
B. Agree
C. Neutral
D. Strongly agree to the question.
As per you thinking how much innovative implementation of medical implementation
will helpful in understanding in curing of mental unhealthy individuals. Please provide choice for
the following question:
A. Strongly agree
B. Neutral
C. Disagree
D. Agree.
It is generally considered to be critical to have medical help in kind of medical related
issues. How much do you think one can easily agree to this particular question which is
provided.
A. Agree
B. Neutral
C. Strongly agree
D. Disagree
Any kind of delay process for earlier kind of treatment can easily affect the sick in
individual for curing in any kinds of later phase. Please let us known that whether you agree to
the statement which is provided. Please provide with right choice.
A. Strongly agree to the question

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B. Neutral
C. Disagree
D. Agree
Use Case Diagram
Fig 2: Headspace project
(Source: Created by Author)

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Description of Use Case Diagram
User case 1: Interview youth will mainly describe the range of problems encountered by
them.
User case 2: Story which is saved in the database: It mainly describes the story which is
transferred to the database.
User case 3: Accessing of story: Doctors can easily receive story about the information
of database.
User case 4: Suggestion of treatment: Doctors guiding the patient about the various kinds
of treatment.
User case 5: Accessing proper kinds of suggestion related to treatment: Youth can easily
receive various kinds of guidance from doctors.
Description about the use case
Use case name : Suggestion for the treatment
Primary Actor : Clinical team
Secondary Actors : Australian Youth
Other stakeholders Government of Australia
Goal of the business Providing health treatment for large number of individuals suffering
from health problems.
Prediction “Youth adults and teenagers of Australian” should have problem
with complete kind of profile. The teenagers can easily have an idea
regarding various kinds of history which is being evaluated by
healthcare specialist.
Success condition: List of treatment which is provided to youth of various health
specialist.
Post Condition : The youth adults and teenagers of Australian for making right
amount of communication with the view of suggestion for the
treatment which is provided to them.

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Use case suggestion
Fig 3: Use case suggestion
(Source: Created by Author)
Description: The specialist in healthcare in information system of the headspace
provides a list of suggestion related to treatment. The specialist in healthcare domain will have
idea regarding the development of suggestion of individuals for treatment. After proper kind of
suggestion the specialist can easily guide the patient throughout the session of the treatment.

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Bibliography
Banfield, M. A., Gardner, K. L., Yen, L. E., McRae, I. S., Gillespie, J. A., & Wells, R. W.
(2012). Coordination of care in Australian mental health policy. Australian Health
Review, 36(2), 153-157.
Coates, D., & Howe, D. (2014). The importance and benefits of youth participation in mental
health settings from the perspective of the headspace Gosford Youth Alliance in
Australia. Children and Youth Services Review, 46, 294-299.
Cross, S. P., Hermens, D. F., Scott, E. M., Ottavio, A., McGorry, P. D., & Hickie, I. B. (2014). A
clinical staging model for early intervention youth mental health services.
Cunningham, M., & Regan, M. A. (2016). 'Driver headspace': understanding the impact on
driver psycho-physiological functioning of exposure to stressful events and adverse
circumstances.
De Girolamo, G., Dagani, J., Purcell, R., Cocchi, A., & McGorry, P. D. (2012). Age of onset of
mental disorders and use of mental health services: needs, opportunities and
obstacles. Epidemiology and psychiatric sciences, 21(1), 47-57.
Edwards, C. A., Britton, M. L., Jenkins, L., Rickwood, D. J., & Gillham, K. E. (2014). Including
a client sexual health pathway in a national youth mental health early intervention service
—project rationale and implementation strategy. Health education research, 29(2), 354-
359.
Hermens, D. F., Scott, E. M., White, D., Lynch, M., Lagopoulos, J., Whitwell, B. G., ... &
Hickie, I. B. (2013). Frequent alcohol, nicotine or cannabis use is common in young

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persons presenting for mental healthcare: a cross-sectional study. BMJ open, 3(2),
e002229.
Hickie, I. B., Hermens, D. F., & Scott, E. M. (2012). Targeted primary care-based mental health
services for young Australians. The Medical journal of Australia, 196(10), 627.
McGorry, P., Bates, T., & Birchwood, M. (2013). Designing youth mental health services for the
21st century: examples from Australia, Ireland and the UK. The British Journal of
Psychiatry, 202(s54), s30-s35.
Rickwood, D. J., Mazzer, K. R., Telford, N. R., Parker, A. G., Tanti, C. J., & McGorry, P. D.
(2015). Changes in psychological distress and psychosocial functioning in young people
visiting headspace centres for mental health problems. The Medical Journal of
Australia, 202(10), 537-542.