ITC563: Analyzing IT Management Issues in Courier Business using ICT

This essay provides a solution to ITC563 IT Management Issues Assessment 1, focusing on the role of Information and Communication Technology (ICT) in business, specifically within a courier company. It highlights how ICT facilitates various business operations, including data management, communication, customer relationship management, and security. The essay emphasizes the importance of ICT in managing information related to orders, destinations, customer details, and transportation, and how it provides sustainable strategies for effective information management. The analysis concludes that ICT is crucial for business growth, global presence, and enhanced security, making it an indispensable tool for modern businesses.

ITC563
IT Management Issues
Assessment 1
ICT in Business
Student Name: Guru Bala Vankadara
Student ID: 11613712

Introduction
Business operations include several tasks which need a platform for the completion.
ICT or information communication and technology provides such a platform so that
these operations can be accomplished efficiently. Courier Business involves
management of information in a very specific and requires high security to the personal
information of the customers. ICT develops an advanced environment for the company
so that it can progress and compete in the market with other competitors
(Andreopoulou, et-al, 2014). There are several platforms such as online website and
application to manage the information. Kazmi (2015) stated that ICT provides advanced
opportunities and innovation for the existing platforms in addition to the future
possibilities of innovation (pp-31-32).
Role of information and communication technologies
The courier company involves several operations of delivery the order that is associated
with the respected customers. Van, Gijselaers and Milter (2012 ) stated that ICT is
involved in almost every department of the company and makes the operation to
happen efficiently (pp. 1-4). The basic operation it involves are managed, access, store,
process, share and retrieve the data from the applied platform.
The operation involves the work the department such as administration, accounts,
communication channel, customer relationships and management of the information.
ICT platform provides stakeholder’s information to be managed effectively. This
emerges the requirement of the database which helps in processing of the information.
Account section involves all the information related to the payment of the orders paid by
the customer and it involves handling of the invoice also. In addition to this, Ghani
(2015) found that there is a requirement of proper communication between the different
employees of the company such as sharing of invoice details (p- 24-25).
ICT also involves the specific features of handling the customers with the help of online
assistance and best example of online assistance is online chat or call. Rusko (2012)
found that ICT enhances the customer experience which directly increases the number
of customers associated with the company (pp.25-34). Customer needs to be satisfied
with the services provided by the company. Some of the tasks involve the fulfilment of
security aspects.
Value of information to an organization
Information needs to be processed in every operation of the business and that is why it
is required to manage effectively. The information related to the courier company are
order data, destination data, customer details, product details, transportation details and
So on. ICT provides sustainable strategies that can be implemented for the company in

order to provide a platform which can manage all these information. The data from the
database can be used for a further requirement or for the follow up of the customer.
Conclusion
Business sector is deploying the ICT at a faster rate due to its advantages of adding
growth to the company. It manages the information in a more secure way such that
many breaches and threats can be restricted it the outer level of the associated
platform. Role of the ICT is specific to the company and provides its presence at the
global level.

References
 Andreopoulou, Z., Samathrakis, V., Louca, S., & Vlachopoulou, M. (2014). E-
Innovation for Sustainable Development of Rural Resources During Global
Economic Crisis (pp. 53-64). Hershey, PA: IGI Global. doi:10.4018/978-1-4666-
4550-9
 Van, D. B. P., Gijselaers, W. H., & Milter, R. G. (2012). Learning at the crossroads of
theory and practice: research on innovative learning practices (pp. 1-4). Retrieved
from https://ebookcentral-proquest-com.ezproxy.csu.edu.au
 Ghani, S. (2015). GLOBAL TRENDS IN ICT DEVELOPMENT. Pakistan & Gulf
Economist, 34(13), 24-25. Retrieved from https://search-proquest-
com.ezproxy.csu.edu.au/docview/1674470604?accountid=10344
 Rusko, R. (2012). Strategic Processes and Turning Points in ICT
Business. International Journal of Innovation in the Digital Economy, 3(3), pp.25-34.
 Kazmi, S. K. (2015). ICT. Pakistan & Gulf Economist, 34(13), 31-32. Retrieved from
https://search-proquest-com.ezproxy.csu.edu.au/docview/1674469931?
accountid=10344