Business Process and Analytics Change Analysis Report: ITECH 5404

This report provides a comprehensive analysis of a retail company's business processes, with a specific focus on supplier management. The report begins with an introduction outlining the objectives of the analysis, which includes a detailed explanation of the business process diagram, the business integration plan, required IT and organizational resources, related business roles, and business process dependencies. The core of the report centers on a BPMN description of the order entry/sales process. It then details the business process integration plan, highlighting the target business process of supplier management and the required IT and organizational resources needed for implementation, including CRM software, network infrastructure, and human resources. The report also discusses the related business roles and process dependencies, concluding that an effective supplier management system using CRM can significantly enhance the company's services. The report uses the provided assignment brief to provide a comprehensive overview of the order-to-cash process, including presales activities, sales order processing, picking, packing, shipping, billing, and payment processing. This includes the functions of the OE/S process, information flows, and decision-making support within the sales and marketing departments. The report highlights the importance of capturing, recording, and communicating sales-related data to streamline operations and inform key decisions.

Running head: ITECH 5404 BUSINESS PROCESS AND ANALYTICS CHANGE
ITECH 5404 BUSINESS PROCESS AND ANALYTICS CHANGE
Name of student
Name of university
Author’s note:

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ITECH 5404 BUSINESS PROCESS AND ANALYTICS CHANGE
Table of Contents
Introduction:...................................................................................................................3
Discussion:.....................................................................................................................4
BPMN description:.....................................................................................................4
Business process integration plan:.........................................................................6
Target business process..........................................................................................6
Needed IT resource(s)-...........................................................................................6
Required organisational resource(s)-.....................................................................6
Related Business roles-..........................................................................................7
Business process dependency-...............................................................................7
Conclusion:....................................................................................................................7
Bibliography...................................................................................................................8

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Executive summary
This paper has mainly focused on a business process management of a retailing company.
While investigating the business process it has been noticed that one of the most inefficient
services present in this organizational infrastructure is the supplier management process.
Hence, the approached business process model has focused on the supplier management
process in which there is an effective utilization of CRM.

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Introduction:
The aim of this report to elaborate the business process diagram of a retail company.
Followed by this aspect in this report it will consist a detail explanation on the approached
business process diagram of the nominated organization. In order to support the above
discussion it will also discuss about the business integration plan present in this approached
business process diagram. While elaborating the business integration plan it will discuss
about the required Information Technology resources as well as the required organizational
resources. Followed by discussing the above aspect it will also discuss about the business
roles related in the business process of and lastly, it will also consist a detail elaboration on
the business process dependency in this case scenario.

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Discussion:
BPMN description:
Figure: Process model
Source: (Created by author)
Considering the business services of a retailing company it has been there are several
functionalities incorporated into this system which holds a significant impact on the business
services enhancement for the nominated retailing company. After a thorough analysis on the
working process of the business process of the above nominated company, it has been noticed
that it initiates its services by receiving the phone call request from the customer which will
be answered by the customer service executive present in the customer service centre of the
organization.

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Followed by this aspect it will then receive the order request placed by the customer
on phone call, after that the customer care executive then share the request to the credit
department where it will be checked whether the product is available in there stock or not. If
the product is available in their stock it will then the credit department will approve the order,
otherwise it will reject the order as the requested product is not available in the market. After
the completion of the above process, if the product request gets confirmed by the credit
department, then the customer service representative will ask for few information from the
customer which includes the detail of customer identification and location such as the name
of the customer, address as well as the expects delivery times and other delivery terms.
After receiving the above mentioned detail the CSR then ask the customer to confirm
the registered detail for further progress. Followed by the above process the CSR will then
ask to provide the detail; about the product where it will required to fill the details such as the
quantity of the product and the total amount of the order which the customer needs to pay
while receiving the ordered product. Followed by this it will then proceed for the billing
process for the ordered product. If in case the ordered products prise is less than the quantity
then it can be stated that the previous orders are already in progress.
After the completion of the above procedures the CSR will then forward the order
detail to the inventory department where the inventory master will create an order record and
forward the order id number with the purpose to convey it to the customer, using which the
customer can get the access of their ordered product. Then, the product will be send for
shipment and delivery where the shipment person will pick the product, compare it with the
order ticket and send to the delivery department. Followed by this the delivery person will
then scan the bar code and proceed for further delivery procedure which includes the packing
and delivery. However, if while delivering the product the customer detail is not matching or
there is insufficient customer limit the order ticket will then get discarded.

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Business process integration plan:
In the nominated organization business services, the business process integration plan
has been applied in which it has effectively connected the processed of the retailing in a
single process. Followed by this aspect a detail elaboration on the approached process in
listed below-
Target business process
After analysing the nominated business organization, one of the most difficult process
is to register the supplier detail. Followed by this aspect, the proposed system is implemented
in such way that in this business model the suppliers will deliver their products and register
themselves, due to which the supplier detail will get recorded for any further procedure
automatically which will enhance the services of the organization.
Needed IT resource-
In order to incorporate the above mentioned system the below mentioned IT resources
are required:
 Organizations network server.
 Computer systems.
 VPN.
 Database storage.
 Customer Relationship Management (CRM) software.
Required organisational resources-
In order to incorporate the above mentioned system the below mentioned human
resources are required:
 Network Administrator.
 Human Resource Manager.

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 Database Administrator.
 System administrator.
Related Business roles-
In the nominated business infrastructure it has been noticed that in the previous model
the supplier detail used to register by the database administrator into the database. However,
in the current business process the supplier will enter their detail by themselves only and the
database administrator will update the database in order to keep the track of all suppliers.
Business process dependency-
Followed by the above approached business process it has been noticed that this
business is the most depended stakeholders are the suppliers, database manager as well as the
other employ present in this organization. Since, this system has mainly focused on the
supplier management process it has been determined that an approached supplier
management using customer relationship management is highly effective.
Conclusion:
After the above discussion this can be concluded that the approached business process
management model holds significant beneficial features which can effectively enhance the
services of the organization. Followed by this aspect it has be stated that this Business
Process Management design has mainly focused on the supplier management process which
is based on the Information Technology work process. Hence, it can be stated that the
incorporation of this nominated business process infrastructure will be significantly enhance
the services of the retailing organization.

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