ITECH7400: IT Service Management and BRM Process Report

This report delves into the ITIL Business Relationship Management (BRM) process, examining its purpose, objectives, and key roles. It outlines how BRM identifies customer requirements, ensuring appropriate services are developed to meet those needs. The report discusses service level management and its relationship to BRM, focusing on managing client expectations and maximizing value through customer satisfaction. A case study involving the implementation of BRM is included, offering practical insights. The paper also covers the influence of BRM on the processes in the ITIL lifecycle. The report emphasizes the importance of BRM in maintaining positive customer relations and ensuring projects align with the latest technology, ultimately supporting business strategy and improving overall service management.