ITSM Research Report: Evaluating ITSM Concepts and Processes at Tesco

This report provides an in-depth analysis of IT Service Management (ITSM) concepts, focusing on CMMI, ITIL, and Total Quality Management (TQM), and their application within Tesco's supply chain management. The report explores the correlations between these concepts and their impact on key personnel, summarizing and expanding on each section. It examines how these concepts address various service management processes such as availability, capacity, change, configuration, continuity, incident, problem, release, and security management. Furthermore, the report compares and contrasts these concepts with ISO 20000 and ITIL best practices, highlighting their similarities and differences. The analysis aims to offer insights into effective service management strategies and their implementation within an organization, providing valuable information for understanding and improving ITSM practices.

ITSM Research

Table of Contents
Introduction................................................................................................................................3
Main Body..................................................................................................................................3
Of the concepts you reviewed, is there any correlation between them? If there is a
correlation between them, list in table format any similarities?............................................3
Summarise or expand each section and list the impact on key personnel in your
organisation............................................................................................................................4
How does each of them address the following Service Management Processes?.................5
What could you find out about how these compare and contrast to ISO 20000 or ‘best
practice’ in IT Service Management?....................................................................................7
Conclusion..................................................................................................................................8
References..................................................................................................................................9

Introduction
ITSM is the set of different policies which are formed for make standard and
implement the delivering the concept to meet the time frame and stated goals for the growth
of business activities. An organisation, know their own values, scope and nature to make
effective co-creation and work for addressing and managing the activities which are used in
the report. With the help of this report, a basic review is conducted for the development of
supply chain management. The chosen organisation for the project is Tesco, a retail industry
company which have to deal in effective supply chain management process (Baradari, Shoar
and Nezafati, 2021). The main three concept are reviews in this research are CMMI, ITIL and
total quality management. That have been expanded for the growth and relation of each other
and impact on service management processes. All is helpful in managing and growing the
concept for addressing and valuing the major growth.
Main Body
Of the concepts you reviewed, is there any correlation between them? If there is a correlation
between them, list in table format any similarities?
The three terms which are chosen is related to make a high correlation in between
each other. CMMI, is the process for improving training and appraisal programme which help
the company to work and make more significant growth to the company. ITIL, information
technology infrastructure library is the best method which are adopted by technologies for
make an implemented growth and provide in ITSM growth and productivity (Jalalvand,
Darbeheshti, and Rezaei, 2021). This is the technology which is helpful in setting goals and
make strategic manner of the growth. And in last TQM is the process which help in long term
approach and satisfy the customer. All of these are related to work and make more effective
approach which make a significant growth within the specified targeted market (IT service
management (ITSM), 2021).

Figure 1,IT service management (ITSM), 2021.
Summarise or expand each section and list the impact on key personnel in your organisation
 CMMI: Capability maturity model integration is the process which are helpful in
managing activities and make effective change in the maturity level of the company.
It will be related to the growth of initial process, managed sources, defined change
and optimizing techniques. All of these are helpful for generating management in
Tesco and provide relevant growth for organising effective opportunities and make
essential success to the company and their achievement. With the help of CMMI
process, Tesco are able to take decision for improvement6 and make effective change
in the supply chain management process.
ITIL: This is the form of library which are used by the companies to provide relevant
data and success in strong the information which are related to appropriate growth and
opportunities. All of these are related to work and make more strategic change and
their adoption technique for analysing the opportunities and make effective growth in
the management process (Micklethwaite and et.al., 2021). Tesco, make some effective
changes within the company and provide some related growth and opportunities to
work and make appropriate changes to analyse the target and make effective growth.
 TQM: This is the technique which is helpful for managing and growing the work in
long term process and it will be related to manage the case and work on the customer
satisfaction with some major growth and changes. All is related to provide effective
growth and make effective changes in the Total quality management technique. This
will satisfied the customer satisfaction and work on the basis of management analysis.

How does each of them address the following Service Management Processes?
Figure 2, service management, 2021
 Availability management: With the help of ability management, service
management can work more effectively and make more appropriate growth to the
company. All of these are related to work and make more appropriate image and work
as per the addressing and managing the data to work and make framework to analyse
the challenge and work to analyse the growth for understating the concept of
avability.
 Capacity management: This is responsible for ensuring the capacity if the company,
and in what ways the company are able to deliver their outcome. All of these are
related to work and make effective management system for the service management
team of the company (Molina, 2021). This management technique will be helpful for
the service management to make the capacity analyse and work on the management of
effective growth.

 Change management: This is proves which are helpful in designed and make a
control to work and make effective cycle of strategic change. This will further,
provide the standardized products which make more effective growth in the company.
All is helpful for analysing and managing the change to work and minimise the
disruption to effective business operations.
 Configuration management: This is related to some effective law and government
regulation which are needed to track and control the IT resources for growth of the
company. All of these are related to work and make appropriate changes and analyse
the concept to work and make effective CM growth. All of these are related to work
and make appropriate change and function the capabilities to analyse their
interdependencies.
 Continuity management: This is important for the service management to perform
the activities in a continuous process. IT would be related to make incident,
prevention, prediction and the management system for the company (Rubio Sánchez,
2021). It will be related to growth and their basic activities and make highest possible
way for managing and growing concept to work and make growth.
 Incident management: This is the technique which is helpful in making initiative
process and restore the normal services which make a growth within the company. It
will be related to make operation as quick as possible nature. It will be related to
make minimize the activities and make normal business operation to the growth of the
company.
 Problem management: A basic service for the growth of IT management, is related
to managing problem and make more specified and effective tool to analyse the
activity and make more effective growth to company and make success within the
solution and their intermediate change in organisation and make prevent recurrence
growth in the activities.
 Release management: This group is responsible for planning and controlling of the
activities which are related to work and make appropriate change in the test and live
environment. All of these are essential and helpful for generating activities and make
more specified knowledge to analyse growth and correct component (Serrano and
et.al., 2021). It will be related to work and make management to analyse the role and
make effective release management service for the growth of service management
team.

 Security management: This is related to the security and control over the different
aspect and management process. With the help of sub-system activity and
management growth, there are different security management practice and make
effective growth for analysing the technique and acquire the allocation system for the
growth of policy and their management system for having framework opportunities.
This make the appropriate growth in the system management and make sure for
addressing and overcome the challenges which are face by the company to manage
service management in IT related sector.
What could you find out about how these compare and contrast to ISO 20000 or ‘best
practice’ in IT Service Management?
There are different ways which find attached to work and make a standard
comparison in between ISO 2000 and best practice tool ITIL. Most of the business start with
ITIL but at the end they have to work with ISO 2000. With the help of ITIL, the company are
able to understand what the company and ISO model wants for the process and growth of the
service management techniques (ISO 20000 and ITIL – How are they related?, 2021). This
make the compare and contrast in between ISO 2000 and ITIL best practice system of the IT
service management techniques.
ISO 2000 ITIL
This is set as a standard and make effective
code of practice.
This is the best practice framework.
ISO 2000 make the best fit with
organisation and get awards for this system.
ITIL doesn’t find anything like this.
This fill the basic requirement of process
and management system.
ITIL has specified guidelines.
Organisation use this structure for
complying few roles.
There are different roles which are used by
ITIL and make large number of
responsibilities.
This system required 13 major process
which make a specified lifestyle (Shanbara
and et.al., 2021).
It will described the 5 stages of lifecycle, 37
process and many more numerous role
within the company.

Conclusion
From the above report, some major changes and growth are analyse which are help in
making service management reviews. Service management is helpful for considering the
approach and make the special capabilities to make effective customer and make the different
form of business in order to invent service management. These three method are correlated
with each other and make a specified change in the management and make effective services
in the IT management. This department are able to work and make more significant approach
for addressing and managing source to analyse the data in more effective way.

References
Books and Journals
Baradari, I., Shoar, M. and Nezafati, N., 2021. Defining the relationship between IT Service
management and knowledge management: towards improved
performance. Knowledge Management Research & Practice, pp.1-13.
Jalalvand, M., Darbeheshti, F. and Rezaei, N., 2021. Immune checkpoint inhibitors: review of
the existing evidence and challenges in breast cancer. Immunotherapy, 13(7),
pp.587-603.
Micklethwaite, K.P., Gowrishankar, K., Gloss, B.S., Li, Z., Street, J.A., Moezzi, L., Mach,
M.A., Sutrave, G., Clancy, L.E., Bishop, D.C. and Louie, R.H., 2021. Investigation
of product derived lymphoma following infusion of piggyBac modified CD19
chimeric antigen receptor T-cells. Blood.
Molina, T.M., 2021. Safety During the Fruit and Flowers Festival and Its Impact on Local
Entrepreneurs. Artificial Intelligence, Computer and Software Engineering
Advances: Proceedings of the CIT 2020 Volume 2, 1327, p.274.
Rubio Sánchez, J.L., 2021. Optimization Algorithm to Sequence the Management Processes
in Information Technology Departments. Computation, 9(5), p.60.
Serrano, J., Faustino, J., Adriano, D., Pereira, R. and da Silva, M.M., 2021. An IT Service
Management Literature Review: Challenges, Benefits, Opportunities and
Implementation Practices. Information 2021, 12, 111.
Shanbara, H.K., Dulaimi, A., Al-Mansoori, T., Al-Busaltan, S., Herez, M., Sadique, M. and
Abdel-Wahed, T., 2021. The future of eco-friendly cold mix asphalt. Renewable and
Sustainable Energy Reviews, 149, p.111318.
Yalcin, E., 2021. Effects of microwave and induction heating on the mechanical and self-
healing characteristics of the asphalt mixtures containing waste metal. Construction
and Building Materials, 286, p.122965.
Online
ISO 20000 and ITIL – How are they related?, 2021. [Online]. Available through: <
https://advisera.com/20000academy/knowledgebase/iso-20000-and-itil-how-are-
they-related/>.
IT service management (ITSM), 2021. [Online]. Available through: <
https://advisera.com/20000academy/knowledgebase/iso-20000-and-itil-how-are-
they-related/>.